WeddingWire

Dear Revdex.com, Thank you for bringing to our attention complaint # [redacted] submitted by [redacted] [redacted] purchased a Featured listing on July 29, WeddingWire made several attempts in April 2015, May 2015, and June to contact [redacted] in an effort to assist her in updating her payment information, with our last outreach being June 2, via email As she was not able to provide us with correct billing information, her account access was suspended and the agreement and listing were terminatedIn regards to the review [redacted] describes, we have disputed the review that was left for her business on her behalf and are currently waiting for verification If the review is determined to be verified based on our verification process, the review will be placed back on to the account If the review is not able to be verified, then the review will no longer be visible on the accountSincerely, Emma G [redacted] Senior Customer Care Representative WeddingWire

Dear Revdex.com, Thank you for passing along this case (# [redacted] ) submitted by ** [redacted] ** [redacted] purchased a Professional listing with WeddingWire that was set for a term of months on 3/27/Her Customer Success representative reached out multiple times in April for the initial Welcome Call Upon receiving her complaint, a member of our Customer Success team reached out to attempt to provide ** [redacted] with an opportunity to have a conversation to improve her experience with WeddingWireAfter explaining our termination policy, ** [redacted] chose to agree to have her account terminated on July 2, As both parties agreed to this outcome, we will consider this matter closedSincerely, [redacted] Senior Customer Satisfaction Manager

BE WARNED! Wedding Wire is a "Total Sham!" They have called and e-mailed me relentlessly for years trying to earn our companies businessTheir advertising rates were to times higher other online wedding sites.They always seemed to brag and boast about how great their online presence was and how much business we were losing out on by not advertising with themWe finally gave them their shot to prove what they had stated for so many yearsWe were told that we "Had To" be with them for a minimum of six moths and that within that time we would see a positive returnNOT SO! Our phone didn't ring one timeNOT ONCE in SIX LOOOOOOOONG MONTHS! Please Note: We worked relentlessly in building our store, getting our customers to give us positive reviews on our Wedding Wire Listing and adding Professional Photos & Videos as seen here: https://vimeo.com/**SSN [redacted] & https://vimeo.com/**SSN [redacted] We ended our advertising at the six months due to not getting a single customer and not even a single callSince then we have received more and more of there advertising e-mails and online feedback forms which we filled in twice stating our dissatisfaction and have never heard anything backnot a phone call, not a reply, NOTHING! BOTTOM LINE IS "WEDDING WIRE IS VERY GOOD AT MAKING BOASTS AND CLAIMS AND TAKING MONEYDELIVERING ON THOSE BOAST IS NOT THEIR GAME AND SHOULD NOT BE EXPECTED!

Dear Revdex.com, Thank you for passing along the case (# [redacted] ) submitted by [redacted] [redacted] purchased a Featured listing with WeddingWire that was set for a term of months Upon receiving her complaint, a member of our Customer Success team reached out to attempt to provide [redacted] with an opportunity to have a conversation to improve her experience with WeddingWire, which she declined After explaining our termination policy, [redacted] chose to agree to have her account terminated on May 23, As both parties agreed to this outcome, we will consider this matter closedSincerely, [redacted] Senior.Customer Satisfaction Manager

Thank you for bringing [redacted] 's concerns to our attention in case # [redacted] [redacted] entered into a one-year agreement with WeddingWire in June WeddingWire only offers 1-year agreementsHowever, [redacted] was eligible to cancel at any time after six months by notifying WeddingWireThe details of the agreement and the special option to cancel were provided over the phone and via email receipt at the time of purchase [redacted] contacted our Customer Success team on July 9th requesting to cancel, less than one month after her purchaseWhile WeddingWire has continued to provide the services she paid for, which includes placement in our catalog and visibility to our users searching for wedding officiants in Kansas City, we have issued [redacted] a complete refund for her purchase priceTherefore, we consider this matter closed Sincerely, Emma G [redacted] Senior Representative, Customer Care

Dear Revdex.com, Thank you for forwarding this response overWeddingWire has a very open dispute policy which we always encourage users to use should they feel that a review has been posted on their account by errorWe will take this last response from ** [redacted] as her formal dispute request and request the two negative reviews that are on her accountThe review will only be removed if the reviewer is not able to provide proof that they were a legitimate client Thank you, [redacted] SrCustomer Satisfaction Manager

Dear Revdex.com, class="gmail_default"> Thank you very much for passing along the case (# [redacted] ) from ** [redacted] to us The product that ** [redacted] purchased was for a term of full monthsAll product offerings that WeddingWire provides are for a term of twelve (12) months

Dear Revdex.com,?? helvetica, sans-serif;"> Thank you for passing along the case # [redacted] submitted by [redacted] On May 27, 2014, [redacted] purchased a Professional listing for her venue location, [redacted] *** A member of our Customer Success team made attempts to work with [redacted] to resolve her delinquent payment of her account However, [redacted] was not able to resolve her delinquency within the proper amount of time allotted Therefore, her listing and the agreement were terminated as part of our termination policy on August 20, Due to this fact, we consider the matter closed Sincerely, Catherine C [redacted] Senior Customer Satisfaction Manager Thank you, -- Catherine C [redacted] Senior.Customer Satisfaction Manager W E D D I N G W I R E [redacted] website • blog • [redacted] • [redacted]

Thank you for passing along Ms***'s concerns regarding her WeddingWire account via case # [redacted] In response to Ms***’s complaints, advertisers on our site enter into a one-year agreement as stipulated in her contractWeddingWire also reached out to Ms [redacted] via email on April 26, 2016, to discuss the issues regarding analytics and reviews with no responseWe were sorry we were unable to connect and rectify any confusionIn light of these issues, WeddingWire’s Account Services department notified Ms [redacted] on May 11, 2016, that she was released from her current 12-month Agreement and that her paid listing was removed from our paid catalogAt this time, we consider this matter closedBest,Dan S*Associate Director, Customer Care

Dear Revdex.com, Thank you very much for passing along the case (# [redacted] ) from ** [redacted] to us The listing ** [redacted] purchased was for a term of months ** [redacted] chose to post submitted information that was in direct violation of our Terms of Use Because of this, ** [redacted] 's account was immediately terminated and access to his account has been suspended indefinitely Due to his termination, combined with ** [redacted] 's desired outcome, we will consider this matter closedSincerely, [redacted] Senior.Customer Satisfaction Manager

Dear Revdex.com, Thank you very much for passing along the case (# [redacted] ) from ** [redacted] to us ** [redacted] emailed WeddingWire on February 12, about this negative review posted on her ' [redacted] ' WeddingWire account This review was immediately removed from her account after it was flagged to our attention and we confirmed that it violated our Terms of Use ** [redacted] was notified on February 13, that this review was removed from WeddingWire WeddingWire wants vendors to be in control over their WeddingWire account and any reviews they receive, which is why the support team also informed ** [redacted] about how she can formally dispute or respond to any reviews her WeddingWire account receives in the future Sincerely, [redacted] ***

From: Emma G [redacted] < [redacted] @weddingwire.com>Date: Fri, Jan 16, at 4:PMSubject: Re: CID [redacted] ; [redacted] To: Catherine C [redacted] Cc: [redacted] < [redacted] @myRevdex.com.org>, [redacted] < [redacted] @myRevdex.com.org>Dear Revdex.com, Thank you very much for passing along the case (# [redacted] ) from [redacted] to us?On May 14, 2014, [redacted] purchased a Professional listing from WeddingWire for his business, [redacted] , that was agreed upon to run for months.WeddingWire’s advertising contracts are always months longThe terms for all WeddingWire purchases are available on the website, within each customer's account, and provided within an email receipt upon completion of the purchaseOn September 25, 2014, [redacted] expressed to a representative of WeddingWire that he did not wish to continue his payments for his listing, and that he was not made aware of the length of the agreement Due to his failure to keep his account in good financial standing, [redacted] 's agreement was terminated by WeddingWire on October 20, Due to this fact, we consider the matter closed.Sincerely,Catherine C***Associate Director, Customer Care

Dear Revdex.com, Thank you for passing along this case (# [redacted] ) submitted by [redacted] *** [redacted] purchased a Professional listing with WeddingWire with a standard term of monthsShe was eligible for, and received a special offer confirming she has the right to terminate the contract early for any reason after the completion of six months of paid serviceAfter discussing her account with a member of our Customer Success team, [redacted] confirmed that she understood the agreement and her intent to exercise the early termination clause at the earliest possible dateWe will proactively reach out to her as this date approaches to confirm her decision and proceed based on her request at that timeWe are prepared to fully meet the obligations of the agreement and are being proactive in responding to [redacted] ***'s preferences at the earliest possible timeTherefore, we consider this matter closedSincerely, Emma G [redacted] Senior Customer Care Representative

?? Dear Revdex.com, Thank you very much for passing along the case (#10601592) from [redacted] in regards to the ' [redacted] ' WeddingWire account to us When WeddingWire inactivates business listings on our site, we remove all private informationThis includes the vendor's personal information and any content they uploaded to the account themselves ('About Us' text, FAQ answers, photos, videos, etc.)However, all public information will always remain in our catalog, which includes a business' name, phone number, and business addressAlso, all reviews remain on WeddingWire as they are the full editorial rights of the individuals who publish the contentOnce a business listing is inactivated, it simply remains as a place holder for all the reviews posted for the account, since each review must be linked with the business the client wrote the review forThis vendor disputed the three negative reviews on their account on April 29, and they are actively being verified by our Dispute TeamOnce a review is disputed, it is temporarily hidden on a vendor's public storefront, so these reviews are currently not displaying for this businessWeddingWire will be reaching out to each reviewer directly to verify by either a signed contract or proof of payment whether or not the reviewer was a legitimate client of the vendorIf we receive the requested documentation that shows these reviewers were in fact clients of ' [redacted] ', then the reviews will be reinstatedHowever, if we do not receive the necessary documentation to verify these reviews, then the reviews will be removedWeddingWire only removes reviews that violate our Terms of Use (section 13, specifically) WeddingWire wants vendors to be in control over their WeddingWire account and any reviews they receive, which is why the dispute process was put in placeVendors are always able to dispute a review they believe is fraudulent or violates WeddingWire's Terms of UseLastly, a WeddingWire support representative informed this vendor on April 29, that the email address [email protected] can be used to contact our Legal Team, which is also included in our Terms of UseIf this vendor would like us to inactivate their account, we would be happy to do soHowever, as mentioned, the public business information and any reviews that are verified and reinstated, and any future reviews posted, will always remain Sincerely, Catherine C [redacted] Associate Director, Customer Care

Dear Revdex.com, Thank you very much for passing along this case (# [redacted] ) from ** [redacted] to us After receiving ** [redacted] ' complaint, a member of our Customer Success team reached out to ** [redacted] to try and improve his experience with WeddingWire After explaining our termination policy, ** [redacted] agreed to the terms and WeddingWire terminated his listing on April 14, Since ** [redacted] ' listing has been terminated, we consider this matter closed.Sincerely, [redacted] ***Senior.Customer Satisfaction Manager

Dear Revdex.com, Thank you very much for passing along the case (# [redacted] ) from [redacted] to us [redacted] posted a review on our site for the business ' [redacted] Event Spaces' on September 18, Later on September 18, this business formally disputed the review posted by [redacted] stating that it violated WeddingWire's Terms of UseOnce a review is disputed in our system by a vendor, WeddingWire reviews that published feedback to determine whether or not it does in fact violate our Terms of Use This verification process is a neutral process across our site regardless if a vendor is a paying advertiser or has a free listingWeddingWire will only remove a review from our site that directly violates our Terms of UseIf a legitimate client posts a review about a business - regardless if it is negative, positive, or neutral about that business - that review will remain after being verified As our Terms of Use clearly states, WeddingWire only permits legitimate paying customers of a business to post their feedback about that business for which they paid for and received services fromSince [redacted] was a guest at his brother and sister-in-law's wedding, and not an actual client of ' [redacted] Event Spaces', his review violated our Terms of Use and we were forced to remove his review from our siteWeddingWire explained the removal of this review in an email sent to [redacted] on September 18, All individuals must certify that the feedback they publish on our platform abides by our Terms of Use before officially submitting their reviewIf a review does violate our written Terms, we will remove it from our siteHowever, we encouraged [redacted] to have the actual clients of this business write their own review so they could share their feedback about this vendor's services at their eventSince this has been explained fully to [redacted] ***, we consider this matter closed Sincerely, Catherine C [redacted] Senior Customer Satisfaction Manager

Dear Revdex.com, Thank you very much for passing along the case (# [redacted] ) from [redacted] to us When WeddingWire inactivates business listings on our site, we remove all private informationThis includes the vendor's personal information and any content they uploaded to the account themselves ('About Us' text, FAQ answers, photos, videos, etc.)However, all public information will always remain in our catalog, which includes a business' name, phone number, and business addressAlso, all reviews remain on WeddingWire as they are the full editorial rights of the individuals who publish the contentOnce a business listing is inactivated, it simply remains as a place holder for all the reviews posted for the account, since each review must be linked with the business the client wrote the review forOctober 19, [redacted] emailed the WeddingWire Support team informing WeddingWire that her business, ' [redacted] ***', had closed and that she would like to cancel her WeddingWire listing October 20, WeddingWire Support encouraged [redacted] to formally dispute the negative review on this account before inactivating the account, and offered to dispute the review on her behalf if she would likeThe Support Team did not receive a response to this email October 21, 2014, a WeddingWire Sales Representative who had spoken to ***, sent the Support Team a request to mark the ' [redacted] ***' account as 'Out of Business'Therefore, the Support Team went ahead and inactivated ***'s business account and added the 'Out of Business' flag to the listingWhen an account is listed as 'Out of Business', WeddingWire removes it from our vendor catalogTherefore, a user can only locate a vendor that is no longer in business on WeddingWire by searching directly by the business name OR by searching for the vendor on a search engine ( [redacted] , Bing, etc.) December 15, 2014, [redacted] emailed the WeddingWire Support team to inform us that ' [redacted] ***' was shut down by their Home Owners Association and they needed to have all internet listings removed December 16, WeddingWire Support responded to [redacted] and confirmed the ' [redacted] ***' WeddingWire account was inactivated, and an 'Out of Business' flag was addedWe informed her that if the Home Owners Association (HOA) indicated that this inactivated, closed business account is not acceptable then the HOA would need to provide WeddingWire with a court order requiring the removal of the listing to make any further changes December 16, [redacted] responded to our Support Team indicating that she did not agree with our policyAlso in her response, [redacted] asks about the negative review posted on the account On December 17, the WeddingWire Support Team responded to [redacted] explaining our review policy and asking [redacted] again if she would like us to dispute the review on her behalfOnce we have her permission, the Support Team will move forward with disputing the review Once a review is disputed, it is temporarily hidden on a vendor's public storefrontWeddingWire reaches out to the reviewer directly to verify by either a signed contract or proof of payment whether or not the reviewer was a legitimate client of the vendorIf we receive the requested documentation that shows this reviewer was in fact a client of ' [redacted] ***', then the review will be reinstatedHowever, if we do not receive the necessary documentation to verify the review, then the review will be removedWeddingWire only removes reviews that violate our Terms of Use (section 13, specifically)WeddingWire wants vendors to be in control over their WeddingWire account and any reviews they receive, which is why the dispute process was put in place As such, the inactive, closed business listing for ' [redacted] ***' will remainSince all of this information has been explained thoroughly to [redacted] by our Support Team, we consider this matter closedSincerely, Catherine C [redacted] Associate Director, Customer Care

From: Emma G [redacted] < [redacted] @weddingwire.com>Date: Fri, Jun 5, at 3:PMSubject: Response to Complaint [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Dear Revdex.com,Thank you for passing along [redacted] ***' concerns regarding her WeddingWire account through case [redacted] to us.On April 22, [redacted] ***' purchased a Professional listing with WeddingWire for a term of months After receiving [redacted] ***' complaints, a representative from our Customer Success team reached out to [redacted] to provide her with the option to terminate her agreement and listing After explaining WeddingWire's termination process, [redacted] chose to terminate her agreement and listingSince her listing has been terminated, we consider this matter closed.Sincerely,Emma G [redacted] Senior Customer Care Representative--

From: Catherine C [redacted] # Date: Fri, Nov 14, at 12:PMSubject: Response to Revdex.com # [redacted] To: [redacted] < [redacted] > Dear Revdex.com, Thank you very much for passing along the case (# [redacted] .) from [redacted] to us In regards to the product that [redacted] purchased, [redacted] purchased a Featured listing on April 18, online through her WeddingWire account via our self checkout platform In order to complete the transaction, [redacted] was required to accept our Terms of Purchase, which clearly state that the product she purchased was for a term of twelve months with no opportunity for cancellation The first opportunity that [redacted] would have to end her agreement for the product that was purchased would be on April 18, Regarding our review policy, WeddingWire never simply removes a review from our site that does not violate our Terms of UseWe always want honest, authentic reviews - regardless if they are negative, positive, or neutralThe more reviews on our site, the more information there is for engaged couples to make decisions about vendors to hire for their weddings Best, Catherine C [redacted] Associate Director, Customer Care WeddingWire, Inc Please let me know if you need anything else for this case Thank you! -- Catherine C [redacted] Associate Director, Customer Care W E D D I N G W I R E [redacted] x [redacted] ***@weddingwire.com website • blog • facebook •twitter

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