Weddle Heating & Cooling

[redacted] purchased a motor for a jeep Cherokee May in February 25h [redacted] brought the jeep back for the vehicle running hot [redacted] was notified and a replacement motor was delivered and installedon March there were issues with motor and [redacted] was notified and a third motor was delivered and installedalso in February he radiator was bad and we installed one at no charge [redacted] father was very appreciative of our warranty for [redacted] and completely understood then the mother stared to call and wanted us to pay for he renal car and we advised her to contact [redacted] engines and they told her no but they also told us that she never contacted themthe next time we heard from them they had trades the jeep and wanted the money refunded for the motor not ever contacting [redacted] for he warrantyI feel that grays mobil was more than fair and we should not be held accountable for them trading the car without notifying us for he warranty we were notified after the jeep was traded and we did contact holly motors with the info about the [redacted] engine and it was sent to auction there was no test on the motor from he dealer and no paper work so we have no proof that the engine was bad hans for your undersanding [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] was appreciative that the motor was replaced the first time because he thought that the second motor would work, it did not The warranty was guaranteed for years and bad parts were repeatedly put into the vehicleAfter at least bad motors and a bad radiator were put in the jeep over the course of months it wasn't financially feasible to keep returning the vehicle to the repair shop and paying for rental cars while they continuously put junk parts into the Jeep, so it was traded inGray's requested a letter from Holly Kia saying that the engine was bad when the vehicle was traded in After being presented with the attached letter they continue to say that it isn't proof that the engine was bad even though it is clearly stated by the dealership that this was an issueThe warranty in question was guaranteed by Gray's where the purchase was made not Jasper who is one of their suppliersI'm not requesting to be reimbursed for the extensive rental and transportation expenses that occurred during this period just the money for the parts and services that were never satisfactoryWe would have never paid $4,to fix the Jeep if we knew that junk parts and extensive rental costs were going to become a regular problemI understand that rarely a bad part can be put into a vehicle but a 100% failure rate over the course of multiple engines is completely unacceptable Regards,

I purchased a house and part of the agreement was that they AC was to be servicedThe owner chose to call Weddle heating and cooling to do the serviceThey came out and performed the service and stated that everything was in good working conditionA few days later I took possession of the home and turned the AC on for the first time and it did not cool the house properlyIt was running out of hours a day just to get the temp down to degreesI called them and asked what all they had done for the service and they said that they cleaned the coils and checked the pressureI asked if they took a temp drop to ensure that it was cooling properlyHe stated that he did not need to because the pressure was in rangeI asked him what it was and he did not know for sureI had separate companies look at the unit after I spoke to him and they stated that the valves in the compressor were weak and that the fan motor was going outNow I need a new AC unit that I am having to pay for because he certified that it was in good working conditionI asked if he would come and check it again and he was going to charge me over $to do soI have spoken to several techs and they say that this company is a scam

GRAYS MOBIL SERVICE AND *** ENGINES STILL HAVEA WARRANTY OPEN ON THE JEEPAND *** AND GRAYS HAVE NO WAY WARRANTING THE JEEP BECAUSE IT ISNOT AVAILABLE TO US*** HAS PROVIDED DOCUMENTS THAT NO CLAIMS HAVE BEEN FILED.ENCLOSED IS THE PAPER WORK FROM *** THAT CLEARLY STATS ABOUT THE WARRANTY

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] was appreciative that the motor was replaced the first time because he thought that the second motor would work, it did not.  The warranty was guaranteed for 3 years and bad parts were repeatedly put into the vehicle. After at least 3 bad motors and a bad radiator were put in the jeep over the course of 14 months it wasn't financially feasible to keep returning the vehicle to the repair shop and paying for rental cars while they continuously put junk parts into the Jeep, so it was traded in. Gray's requested a letter from Holly Kia saying that the engine was bad when the vehicle was traded in.  After being presented with the attached letter they continue to say that it isn't proof that the engine was bad even though it is clearly stated by the dealership that this was an issue. The warranty in question was guaranteed by Gray's where the purchase was made not Jasper who is one of their suppliers. I'm not requesting to be reimbursed for the extensive  rental and transportation expenses that occurred during this period just the money for the parts and services that were never satisfactory. We would have never paid $4,000 to fix the Jeep if we knew that junk parts and extensive rental costs were going to become a regular problem. I understand that rarely a bad part can be put into a vehicle but a 100% failure rate over the course of multiple engines is completely unacceptable.
Regards,

I purchased a house and part of the agreement was that they AC was to be serviced. The owner chose to call Weddle heating and cooling to do the service. They came out and performed the service and stated that everything was in good working condition. A few days later I took possession of the home and turned the AC on for the first time and it did not cool the house properly. It was running 23 out of 24 hours a day just to get the temp down to 75 degrees. I called them and asked what all they had done for the service and they said that they cleaned the coils and checked the pressure. I asked if they took a temp drop to ensure that it was cooling properly. He stated that he did not need to because the pressure was in range. I asked him what it was and he did not know for sure. I had 2 separate companies look at the unit after I spoke to him and they stated that the valves in the compressor were weak and that the fan motor was going out. Now I need a new AC unit that I am having to pay for because he certified that it was in good working condition. I asked if he would come and check it again and he was going to charge me over $100 to do so. I have spoken to several techs and they say that this company is a scam.

[redacted] purchased a motor for a 2002 jeep Cherokee May 22 2013. in February 25h 2014 [redacted] brought the jeep back for  the vehicle running hot. [redacted] was notified and a replacement motor was delivered and installed. on...

March 3 2014. there were issues with  motor and  [redacted] was notified and a third motor was delivered and installed. also in February 2014 he radiator was bad and we installed one at no charge. [redacted] father was very appreciative of our warranty for [redacted] and completely understood.   then the mother stared to call and wanted us to pay for he renal car and we advised her to contact [redacted] engines and they told her no.  but  they also told us that she never contacted them. the next  time we heard from them  they had trades the jeep and wanted the money refunded for the motor.  not ever contacting [redacted] for he warranty.. I feel that grays mobil was more than fair and we should not be held accountable for them trading the car without notifying us for he warranty.  we were notified after the jeep was traded and we did contact holly motors with the info about the [redacted] engine and it was sent to auction.  there was no test on the motor   from he dealer and no paper work so we have no proof that the engine was bad.   hans for your undersanding   [redacted]
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