Wedgewood Apts

December 28, [redacted] The Revdex.com K StN.W., 10" Floor Washington, DC 20005-Re: [redacted] ***ID [redacted] Dear [redacted] Please note the following information per your request:On Wednesday, December 2nd, 2015, [redacted] called to report suspicion of bed bugs in her apartment home at [redacted] An initial pest control inspection was scheduled with [redacted] for Tuesday, December 8, (Initial inspection occurs to determine if treatment for bed bugs or other type of pests is required.) On Thursday, December 3, 2015, a reminder notice of the inspection for Tuesday, December 8, was posted to the door at [redacted] .On December 9th, [redacted] phoned Wedgewood's Management Office and [redacted] visited the management office to inquire about the findings of the initial inspectionMsG***, Wedgewood's Pest Control Manager, reviewed the documents from the pest control company and discovered an absence of notes by [redacted] 's unitTherefore, MsG [redacted] contacted the Pest Control company and was informed there had been a key problem with the unit at address of [redacted] , so the pest control company was unable to perform the initial inspection(This was the first time a key problem was mentioned to Wedgewood Management.) After reviewing photos of [redacted] 's bed (evidence of bed bugs) and the key issue, MsG [redacted] felt confident to schedule an inspection and treatment for December 15"MsG [redacted] discussed the preparation process for bed bug treatment with [redacted] along with providing photos of how to prepare for the treatmentOn Tuesday, December 15, 2015, the pest control company was able to only treat two of the three rooms or 45% of the home, since the remaining room was not prepared for the treatment**and [redacted] 's apartment was scheduled for the 2nd bed bug treatment on Tuesday, December 22, A new notice reminder of the treatment with preparation instructions was sent to the homeOn December 22nd, only 80% of the home was treatable due to non-preparation of the remaining 20%**and [redacted] 's 3rd bed bug treatment is scheduled for Tuesday, December 29th, Page Re: ** [redacted] ID # [redacted] **and [redacted] are on an executed lease with a Pest Management Addendum outlining the residents' responsibility to possibly pay for the extermination and requirement to prepare for all pest treatments as outlined by management(Attach signed lease addendum) Please note: The family will not be receiving a rent discountBed bugs are brought in by the family and we will continue to work with the [redacted] family to clear their home of bed bugs; however, the family will need to fully prepare for the treatments to be 100% affectiveSincerely, MarBa M***Assistant MangerWedgewood Apartments Attachment (3)Returned via fax ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: First of allThe first initial visit never happenedThe rental office claimed the pest control went to the wrong unitBefore the first initial inspection we never received anything about how to prepare for the pest control only a notice saying they would be there that TuesdayThe only reason we received a how to prepare document was because my wife went into the rental office Before they claimed the pest control went into the wrong unit they claimed the pest control person did not find any evidence of bed bugs at allthat's why my wife had to go home and get the bed bug she found that morning and bring it into the rental officeSo that's the only reason we were able to receive treatmentWe ask every Tuesday about how the pest control visit went that day and what the inspector foundIf they still see any evidence of bed bugsWe get the same responseThey spray regardless if they see bugs or notNow we are receiving the responseYes they see bedbugs and that's why they are continuing to spray We only want to know whether we are still having bed bug problems and if so where do they see themBut the rental office claims the inspectors don't give them all that informationbut yet the pest control people say we have to get that information from the rental officeThe rental office does not provide any information and they get smart And all this percentages the rental office is proclaiming that are 40% and so on preparedThat's ridiculous we are told to empty dressers and put things off the floor and move furniture away from the wallsSo we place the bags of stuff in the middle of the floor or in the closet so they can sprayWhere else are we going to put the bags of stuffWe only have a bedroom And the living room only had the air mattress so they could have still sprayed in teh living room that dayI'm not sure what they are talking about when they say they saw a bed bug on the bedWe only have one mattress that they can treatSo all we want to know is if we still have a bed bug problem and if so where is the problem located within the unit.Regards, [redacted]

December 28, [redacted] The Revdex.com K StN.W., 10" Floor Washington, DC 20005-3404Re: [redacted] ***ID [redacted] Dear [redacted] Please note the following information per your request:On Wednesday, December 2nd, 2015, [redacted] called to report suspicion of bed bugs in her apartment home at [redacted] An initial pest control inspection was scheduled with [redacted] for Tuesday, December 8, (Initial inspection occurs to determine if treatment for bed bugs or other type of pests is required.) On Thursday, December 3, 2015, a reminder notice of the inspection for Tuesday, December 8, was posted to the door at [redacted] .On December 9th, [redacted] phoned Wedgewood's Management Office and [redacted] visited the management office to inquire about the findings of the initial inspectionMsG***, Wedgewood's Pest Control Manager, reviewed the documents from the pest control company and discovered an absence of notes by [redacted] 's unitTherefore, MsG [redacted] contacted the Pest Control company and was informed there had been a key problem with the unit at address of [redacted] , so the pest control company was unable to perform the initial inspection(This was the first time a key problem was mentioned to Wedgewood Management.) After reviewing photos of [redacted] 's bed (evidence of bed bugs) and the key issue, MsG [redacted] felt confident to schedule an inspection and treatment for December 15"MsG [redacted] discussed the preparation process for bed bug treatment with [redacted] along with providing photos of how to prepare for the treatment.On Tuesday, December 15, 2015, the pest control company was able to only treat two of the three rooms or 45% of the home, since the remaining room was not prepared for the treatment.**and [redacted] 's apartment was scheduled for the 2nd bed bug treatment on Tuesday, December 22, A new notice reminder of the treatment with preparation instructions was sent to the homeOn December 22nd, only 80% of the home was treatable due to non-preparation of the remaining 20%.**and [redacted] 's 3rd bed bug treatment is scheduled for Tuesday, December 29th, 2015.Page 2Re: ** [redacted] ID # [redacted] and [redacted] are on an executed lease with a Pest Management Addendum outlining the residents' responsibility to possibly pay for the extermination and requirement to prepare for all pest treatments as outlined by management(Attach signed lease addendum)Please note: The family will not be receiving a rent discountBed bugs are brought in by the family and we will continue to work with the [redacted] family to clear their home of bed bugs; however, the family will need to fully prepare for the treatments to be 100% affective.Sincerely,MarBa M***Assistant MangerWedgewood ApartmentsAttachment (3)Returned via fax ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: First of allThe first initial visit never happenedThe rental office claimed the pest control went to the wrong unitBefore the first initial inspection we never received anything about how to prepare for the pest control only a notice saying they would be there that TuesdayThe only reason we received a how to prepare document was because my wife went into the rental office. Before they claimed the pest control went into the wrong unit they claimed the pest control person did not find any evidence of bed bugs at allthat's why my wife had to go home and get the bed bug she found that morning and bring it into the rental officeSo that's the only reason we were able to receive treatmentWe ask every Tuesday about how the pest control visit went that day and what the inspector foundIf they still see any evidence of bed bugsWe get the same responseThey spray regardless if they see bugs or not. Now we are receiving the responseYes they see bedbugs and that's why they are continuing to spray. We only want to know whether we are still having bed bug problems and if so where do they see themBut the rental office claims the inspectors don't give them all that informationbut yet the pest control people say we have to get that information from the rental officeThe rental office does not provide any information and they get smart. And all this percentages the rental office is proclaiming that are 40% and so on preparedThat's ridiculous we are told to empty dressers and put things off the floor and move furniture away from the wallsSo we place the bags of stuff in the middle of the floor or in the closet so they can sprayWhere else are we going to put the bags of stuffWe only have a bedroom. And the living room only had the air mattress so they could have still sprayed in teh living room that dayI'm not sure what they are talking about when they say they saw a bed bug on the bedWe only have one mattress that they can treatSo all we want to know is if we still have a bed bug problem and if so where is the problem located within the unit
Regards,
*** ***

December 28, 2015[redacted]
The Revdex.com
1411 K St. N.W., 10" Floor Washington, DC 20005-3404
Re: [redacted]ID [redacted]
Dear [redacted]Please note the following information per your request:On Wednesday,...

December 2nd, 2015, [redacted] called to report suspicion of bed bugs in her apartment home at [redacted]. An initial pest control inspection was scheduled with [redacted] for Tuesday, December 8, 2015. (Initial inspection occurs to determine if treatment for bed bugs or other type of pests is required.) On Thursday, December 3, 2015, a reminder notice of the inspection for Tuesday, December 8, 2015 was posted to the door at [redacted].On December 9th, [redacted] phoned Wedgewood's Management Office and [redacted] visited the management office to inquire about the findings of the initial inspection. Ms. G[redacted], Wedgewood's Pest Control Manager, reviewed the documents from the pest control company and discovered an absence of notes by [redacted]'s unit. Therefore, Ms. G[redacted] contacted the Pest Control company and was informed there had been a key problem with the unit at address of [redacted], so the pest control company was unable to perform the initial inspection. (This was the first time a key problem was mentioned to Wedgewood Management.) After reviewing photos of [redacted]'s bed (evidence of bed bugs) and the key issue, Ms. G[redacted] felt confident to schedule an inspection and treatment for December 15". Ms. G[redacted] discussed the preparation process for bed bug treatment with [redacted] along with providing photos of how to prepare for the treatment.
On Tuesday, December 15, 2015, the pest control company was able to only treat two of the three rooms or 45% of the home, since the remaining room was not prepared for the treatment.
**. and [redacted]'s apartment was scheduled for the 2nd bed bug treatment on Tuesday, December 22, 2015. A new notice reminder of the treatment with preparation instructions was sent to the home. On December 22nd, only 80% of the home was treatable due to non-preparation of the remaining 20%.
**. and [redacted]'s 3rd bed bug treatment is scheduled for Tuesday, December 29th, 2015.
Page 2
Re: **. [redacted]ID #[redacted]
**. and [redacted] are on an executed lease with a Pest Management Addendum outlining the residents' responsibility to possibly pay for the extermination and requirement to prepare for all pest treatments as outlined by management. (Attach signed lease addendum)
Please note: The family will not be receiving a rent discount. Bed bugs are brought in by the family and we will continue to work with the [redacted] family to clear their home of bed bugs; however, the family will need to fully prepare for the treatments to be 100% affective.
Sincerely,
MarBa M[redacted]Assistant MangerWedgewood Apartments
Attachment (3)Returned via fax ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: First of all. The first initial visit never happened. The rental office claimed the pest control went to the wrong unit. Before the first initial inspection we never received anything about how to prepare for the pest control only a notice saying they would be there that Tuesday. The only reason we received a how to prepare document was because my wife went into the rental office.  Before they claimed the pest control went into the wrong unit they claimed the pest control person did not find any evidence of bed bugs at all. that's why my wife had to go home and get the bed bug she found that morning and bring it into the rental office. So that's the only reason we were able to receive treatment. We ask every Tuesday about how the pest control visit went that day and what the inspector found. If they still see any evidence of bed bugs. We get the same response. They spray regardless if they see bugs or not. Now we are receiving the response. Yes they see bedbugs and that's why they are continuing to spray.  We only want to know whether we are still having bed bug problems and if so where do they see them. But the rental office claims the inspectors don't give them all that information. but yet the pest control people say we have to get that information from the rental office. The rental office does not provide any information and they get smart.  And all this percentages the rental office is proclaiming that are 40% and so on prepared. That's ridiculous we are told to empty dressers and put things off the floor and move furniture away from the walls. So we place the bags of stuff in the middle of the floor or in the closet so they can spray. Where else are we going to put the bags of stuff. We only have a 2 bedroom.  And the living room only had the air mattress so they could have still sprayed in teh living room that day. I'm not sure what they are talking about when they say they saw a bed bug on the bed. We only have one mattress that they can treat. So all we want to know is if we still have a bed bug problem and if so where is the problem located within the unit.Regards,
[redacted]

Revdex.com 1411 K St NW, 10th Floor Washington, DC 20005-3404
Dear [redacted],
My name is Jennifer H[redacted], and I am the management representative for Wedgewood Apartments. We've received **. [redacted]'s response regarding his observation of bed bugs in his apartment.
On Tuesday, January 5th, 2015 [redacted] Pest Control – the extermination company contracted by management, entered [redacted]'s apartment to inspect for any bed bug infestation. At that point in time, no infestation was found.
Management has scheduled a follow up re-inspection for next Tuesday, January 12", to ensure that there aren't currently bedbugs in his apartment.
I've attempted to contact [redacted], to no avail, as the number that we have on file for him is currently disconnected. I have supplied [redacted] with the attached notice, which has been hand-delivered today, detailing what was found, and what our next course of action will be.
Thank you for accepting our response regarding this situation with [redacted]. Edgewood/Vantage Management prides itself on accommodating all of our residents, by providing a safe, and enjoyable place to call home. If you have any questions or concerns, please feel free to contact me in the management office.
Wedgewood West, Wedgewood East, Wedgewood Manor and [redacted] Office: 703.256,0400
Cell: ###-###-####
F??: ###-###-####

December 28, 2015[redacted]The Revdex.com 1411 K St. N.W., 10" Floor Washington, DC 20005-3404Re: [redacted]ID [redacted]Dear [redacted]Please note the following information per your request:On Wednesday, December 2nd, 2015, [redacted] called to report...

suspicion of bed bugs in her apartment home at [redacted]. An initial pest control inspection was scheduled with [redacted] for Tuesday, December 8, 2015. (Initial inspection occurs to determine if treatment for bed bugs or other type of pests is required.) On Thursday, December 3, 2015, a reminder notice of the inspection for Tuesday, December 8, 2015 was posted to the door at [redacted].On December 9th, [redacted] phoned Wedgewood's Management Office and [redacted] visited the management office to inquire about the findings of the initial inspection. Ms. G[redacted], Wedgewood's Pest Control Manager, reviewed the documents from the pest control company and discovered an absence of notes by [redacted]'s unit. Therefore, Ms. G[redacted] contacted the Pest Control company and was informed there had been a key problem with the unit at address of [redacted], so the pest control company was unable to perform the initial inspection. (This was the first time a key problem was mentioned to Wedgewood Management.) After reviewing photos of [redacted]'s bed (evidence of bed bugs) and the key issue, Ms. G[redacted] felt confident to schedule an inspection and treatment for December 15". Ms. G[redacted] discussed the preparation process for bed bug treatment with [redacted] along with providing photos of how to prepare for the treatment.On Tuesday, December 15, 2015, the pest control company was able to only treat two of the three rooms or 45% of the home, since the remaining room was not prepared for the treatment.**. and [redacted]'s apartment was scheduled for the 2nd bed bug treatment on Tuesday, December 22, 2015. A new notice reminder of the treatment with preparation instructions was sent to the home. On December 22nd, only 80% of the home was treatable due to non-preparation of the remaining 20%.**. and [redacted]'s 3rd bed bug treatment is scheduled for Tuesday, December 29th, 2015.Page 2Re: **. [redacted]ID #[redacted]. and [redacted] are on an executed lease with a Pest Management Addendum outlining the residents' responsibility to possibly pay for the extermination and requirement to prepare for all pest treatments as outlined by management. (Attach signed lease addendum)Please note: The family will not be receiving a rent discount. Bed bugs are brought in by the family and we will continue to work with the [redacted] family to clear their home of bed bugs; however, the family will need to fully prepare for the treatments to be 100% affective.Sincerely,MarBa M[redacted]Assistant MangerWedgewood ApartmentsAttachment (3)Returned via fax ###-###-####

Revdex.com 1411 K St NW, 10th Floor Washington, DC 20005-3404Dear [redacted],My name is Jennifer H[redacted], and I am the management representative for Wedgewood Apartments. We've received **. [redacted]'s response regarding his observation of bed bugs in his apartment.On Tuesday, January 5th, 2015 [redacted] Pest Control – the extermination company contracted by management, entered [redacted]'s apartment to inspect for any bed bug infestation. At that point in time, no infestation was found.Management has scheduled a follow up re-inspection for next Tuesday, January 12", to ensure that there aren't currently bedbugs in his apartment.I've attempted to contact [redacted], to no avail, as the number that we have on file for him is currently disconnected. I have supplied [redacted] with the attached notice, which has been hand-delivered today, detailing what was found, and what our next course of action will be.Thank you for accepting our response regarding this situation with [redacted]. Edgewood/Vantage Management prides itself on accommodating all of our residents, by providing a safe, and enjoyable place to call home. If you have any questions or concerns, please feel free to contact me in the management office.Wedgewood West, Wedgewood East, Wedgewood Manor and [redacted] Office: 703.256,0400Cell: ###-###-####F??: ###-###-####