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Wedgewood Pharmacy

7631 E Indian School Rd, Scottsdale, Arizona, United States, 85251-3607

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Wedgewood Pharmacy Reviews (%countItem)

I have been using Diamondback drugs for multiple dogs for over 10 years. I will be taking my business elsewhere. If I could give a ZERO rating I would. Since being acquired by *** the customer service has become nonexistent. Normally, I call my dog's medication in 3-4 days in advance and I am notified within 24- 48 hours that it is ready. I called his heart medication in on Thursday 10/31/2019. I got a confirmation via their automated service. When I hadn't gotten the usual "ready" call, I called again and after being on hold for over 15 minutes I spoke with someone who told me they hadn't gotten a response from my vet. That is highly unusual. I immediately contacted my vet and they confirmed they had responded the day before. I called back and was told they would process my prescription. I explained that I had called 3 business days early and I was leaving town the following morning and my dog would run out before I got back. Still wasn't ready. So on Wednesday morning, I called from out of state to pay over the phone so my dog sitter could go pick it up. After selecting the prompt " Press 2 to make a payment by phone" I was told they no longer accept payments by phone! I explained the situation and after holding again, was advised that a supervisor had approved to take my payment over the phone. And the price went up $15 from last month's fill. She could offer no explanation for this spike in price. This call took 26 minutes, most of which was on hold.
However, they STILL had not processed my prescription!! 6 days and 2 calls later!!! I was furious and asked for a supervisor. I explained how I had given plenty of notice to fill it, had called twice and been told both times it would be filled and my dog is going to run out and I am out of state. She then said she would waive the *** overnight fee BUT it would still take an additional 2-4 business days to fill the medication, THEN they would mail it out. I began to cry ( which I don't do, but this is my baby we are talking about) and asked her to PLEASE expedite this as my dog is elderly and needs his heart medication. She said that was the best she could do. It is now Monday 11/11, 12 days later and still no heart medication for my dog!!! And he has run out. As I said, I was out of state and couldn't do anything else, or trust me, I would have been standing at the counter making a scene until they gave me his medication. I am beyond furious and will not only take my business elsewhere but I am telling everyone I know not to use Diamondback drugs. I am heavily involved in dog rescue and adoptions, and am also alerting all my contacts and made a public statement on social media. *** ruined this business and has put my dog's health at risk. If he suffers any setbacks due to missing doses , I will sue and raise a storm like they won't believe. And don't tell me to " be patient and give you another chance to improve your service." There is no excuse for this. None.

Wedgewood Pharmacy Response • Nov 26, 2019

Thank you for taking the time to speak with me. You shared with me your complete frustration with all that went wrong while trying to refill Taishi’s critical heart medication. I sincerely apologize that we let you and Taishia down. We made every step of the process difficult, challenging and beyond frustrating. While you never asked. and it was never the reason for your complaint, a complete refund of your order was given.

We ran out of cancer medication on a Friday night. We called our vet to try to get a new order of medication. They were closed for the day. My wife called Diamondback pharmacy and tried to get 5 pills to make it through the weekend by over night delivery. She spoke to several people in an attempt to get the 5 pills and each time was given a NO answer to her request.
We have ordered this medication for the past 12 months from Diamondback.
Appearently being a good customer does not help get a problem resolved and it appears my English Bulldog is not getting his needed medication.
My personal pharmacy (Wallgreens) has in the past has sold a few pills till the prescription order is received. Diamondback pharmacy could learn good customer service from Wallgreens's Drug especially when their customers are in a tight spot for medication.
***.

Wedgewood Pharmacy Response • Jul 24, 2019

Thank you for the feedback on your recent experiences with Diamondback Drugs and Wedgewood Pharmacy. We know how important the medications we make are for our customers and apologize that we failed to deliver Tank's medication to you as an emergency supply Friday evening. As we spoke about today- we
have refunded your charges to expedite your order and apologize for the fact that we could not get the medication to you sooner due to the mail order process. Next time we hope to deliver a better phone experience for you and your wife, we thank you again for your business.

There have been enumerable problems since Diamondback was acquired by/merged with Wedgewood Pharmacy. I order my dog's liver medication from Diamondback; it has been on autoship. The expected shipping time had passed but, due to their ongoing issues. I contacted them. I was told that the medication had not shipped because there were no refills. Neither the doctor nor I had been contacted. The first person to whom I spoke was very helpful and while on the phone sent a request to the veterinarian and suggested that I also call them. I asked for overnight shipping and she said she would note it. I spoke with the pharmacy at the vet's hospital and they swiftly sent the updated prescription to Diamondback and texted a confirmation to me. I called Diamondback and explained the situation to another Customer Service Representative. Not only was she coldly professional and disinterested with no concern of my urgency, she would not provide 100% assurance that I could get overnight delivery. Being polite, I thanked her and immediately contacted the Wedgewood escalation area. While very nice, they have no knowledge of the processes at Diamondback (please note that I had confirmed that this office does represent Diamondback.). In frustration I called the executive office at Wedgewood. I was greeted with an outdated voicemail message which addressed being out of the office until a March date. I finally spoke to an operator who indicated that she had worked for the company for 14 years and ensured that my issue would be escalated and that I would receive a call. I did receive a call and a message ensuring me that I would have the medication the next day. Later I received an an email from UPS indicating that the medication would arrive in 3 days! I called Diamondback and received an apology that the correct information had not been conveyed to UPS. She also said that because I contacted Wedgewood (their parent company) things got confusing. I hope that the recorded phone calls are reviewed and appropriate action taken. In the past, had any problems occurred, customers were able to speak with the pharmacists filling the prescription; this resulted in swift resolution. Now they are isolated and it appears that Customer Service people have limited access with most communication conducted electronically. There are issues that require actual discussion. As I had indicated to several people, they are not selling shoes, but medication that are keeping beloved pets alive . . .

Wedgewood Pharmacy Response • Jul 11, 2019

Thank you for the feedback on your recent experiences with Diamondback Drugs and Wedgewood Pharmacy. We know how important the medications we make are for our customers and apologize that we failed to deliver Francy’s medication to you as promised. We appreciate the time you spent reviewing your experience with our Customer Insights Manager and the opportunity to try and make it right for you. We are working diligently to improve the customer experience and hope that you will give us the opportunity to serve you and Francy in the future.

I am thankful to be able to buy custom medications which have helped my dog.

I called on Monday the May 20th 2019 for a prescription for my dog. The medication is because she has a very serious heart condition and takes the medication 3 times a day. She has had two crisis over the years with one just being a couple weeks ago. So you would think they would fill my prescription since I have been going through them for years.

So here's the scoop. They got it on Monday but didnt have time to formulate it until Thursday. Did they call and let me know. NO THEY DID NOT!!!! I call on Friday asking where her medication is and they tell me... "Oh we will be sending it out today, but we are sending it out over night" Well... so today is Tuesday and still no medication. I dont normally get this low still called with plenty of time to get it.

So I just spoke with them again as to where her medication is and they tell me I wont get it until Wednesday which is tomorrow. If my baby dies because she has no heart medication.. I am holding them personally responsible. I have cared for her 24/7 and to be placed in a hopeless position such as this, is just ripping my heart out. They should of called or something. VERY UNPROFESSIONAL.

Hard to even give it one star, I guess only for price. Very difficult to contact, unable to verbally communicate with anyone, will not respond to emails. It’s a wonder that this company remains in business.

I would leave a 0 STAR if I could...Turn and run!!! Worst customer service I have EVER received. Customer service reps (Shawna, Francisco, Paula, and Jaime) will outright lie to get you off the phone. My pet is on medications for BRAIN tumors and it took 20 calls, 4 people, and no prescription before I told them not to bother I'll find ANYWHERE else to get prescriptions and spread the word.

Terrible. Awful. No live person to person communications, only automated responses. Have tried for 48 hours to contact them via 6 phone calls, 3 texts, and one email to customer service. Zero response. Had difficulty 2 months ago reaching them to correct address and CC information when placing my previous refill for my pet (two active prescriptions with this company, have been a customer for 12 months). Current information apparently wasn't saved in my file, since the text I received after placing this latest refill order online (as directed by website) said I needed to call regarding my contact information. I did, and was put on hold for 10 minutes. I waited, called again, same thing. Next time I called and pressed the button for the veterinarian track, hopeful to get a real person to speak with, but same unending hold loop. No response to their texts. No response to 2 voice mails and 1 email. I have contacted my veterinarian and advised them of the issues; they have switched my pet's prescriptions to another vendor.

Wedgewood Pharmacy Response • Apr 04, 2019

We are sorry to hear about the poor experience with our company. We value your business and truly care about your pet. We have been experiencing higher than normal call volumes and going through a transition period which will eventually result in faster service. Once again, we are truly sorry for your experience and if there is anything we can do for you please call us and ask to speak to a supervisor.

Jan 11, 2019 I called in a refill for my pets medication to Diamondback Drugs phone order department and left the order on voice mail. Later I received an email asking me to download their free app. I downloaded the app and began to set up an account. It said my order was being processed and I assumed it meant my telephone order since I had not ordered anything through the app. I was just setting up the account so I could order the med there next month. Then it asked me for payment info. I gave them that. I received a receipt for one order of the medication for a total of $49.95. When checking my bank account today there were two transactions on Jan. 11, 2019 for Diamondback Drugs for $49.95 each. The second withdrawal had caused my account to be overdrawn so now I also had an overdraft charge of $32. I spoke to a representative at Diamondback
Drugs about this and was told they would call me back. When they called back, I was told I had placed two orders and neither the $49.95 for the second order nor the overdraft charge of $32 would be returned to me. I had only placed one order. This medication is ordered monthly, so filling two orders would be unethical or at least should have alerted them that there was something wrong and they should have checked with me before filling two months worth. I have been ordering this medication every month for four years now. How many orders will be delivered is yet to be seen. It usually takes a week for delivery and that would be next friday. I feel this company has fallen short of its duty to a good customer.

Wedgewood Pharmacy Response • Jan 15, 2019

I looked into this issue and in fact this customer's order was processed twice, and charged twice. Diamondback Drugs should have contacted the owner before filling the second prescription fill to see if she had actually needed the second, since they were "ordered" so close in time. We apologize for the inconvenience of this matter and will refund the customer $81.95 (the full amount of the charge plus the overdraft fee that the customer incurred). Please give the refund processing time 3-5 business days but the refund will be processed today (1/15/19). Once again, we apologize that the customer's issue was not resolved when she called our company, and hope to provide better service or outcomes in the future.

Customer Response • Jan 17, 2019

Diamondback Drugs changed their mind and refunded me $81.95. Thank you for contacting me. This issue has been resolved .

Web site of this company indicates wonderful service and quality! This is all not true at all! I went to ER with my 3 m.o. kitten who had Herpes virus outbreak with horrible eye condition on 12th of December. Doctor prescribed medication and said that the pharmacy contacted me on this day or, latest, on the next day. Of course, no calls happen on that day, or the next one, or the third day. Herpes is very painful condition! The kitty was on pain medication due to this fact and it was emergency! On the third day I called doctor and said that nobody contacted me, and they assure to call pharmacy to remind about this prescription. On the fourth day I called myself and they offered me 5-7 business days delivery - after ER prescription!!! The girl hang up on me and they called me only on 7 ( !!!) day again, offering to finish my transaction! What kind of service this is!
I am afraid that because of the fact, that I was not able to treat little guy on time it will not have a chance to recover and his eyes always will be damaged from this! They know that there is no other place which carries this drug and using this situation, but it is not the reason to be such inattentive and hard to work with.
They are providing drugs and prescription from ER isn't this an indication that this drug could be extremely necessary to process right away? They do not deserve A+ ratings at all!
I contacted them with the complain , but they just said that they apologize that I am not happy! How I can be happy if I am fighting for the life of the little baby and cannot get medication? They were talking to clinic, for some reasons, but never contacted me in 7 days!!! They were saying that I did not want to wait for standart shipping time! I just can't!!! It was emergency!!! But for them it does not mean anything!

Wedgewood Pharmacy Response • Dec 21, 2018

Day 1 12/12/18 RX (prescription) was called in by DVM (veterinarian) office at 4:19 PM. We (Diamondback Drugs/Wedgewoodpharmacy) sent a text the same day which was successful to Ms. B (see attachment) She called us the next day in the afternoon. (We record all incoming phone calls and text/phone call attempts)

Day 2 12/13/18 Ms. B called us regarding her pet's eye drop. She stated that she did receive the text and did not want to log in to sign up and had trouble with that. She then spoke with our technician representative who went over the process of receiving her medication. We told her that STANDARD shipping is 3-5 business days. Ms. B then got upset and said she did not want to wait 3-5 business days. She stated "what makes you think I want to wait 3-5 business day?" The technician representative then offered expedited shipping (overnight for 35$ or 2 day for 20$) No one was unconcerned with her pets order who had been placed the day before later in the afternoon. She refused the expedited shipping and hung up. (We can also tell WHO disconnected the phone call with our internal phone tracking) The person who disconnected the call was Ms. B. See attached.
12/21/18 Ms B called our pharmacy and placed the order for an overnight shipment FRI-MON at owners request. Order should be at owner's home Monday barring any complications with shipping carrier.

Wedgewood Pharmacy Response • Dec 24, 2018

See the first response statement for timeline of events. We have phone records and voice recordings of all calls. If the Revdex.com needs these recordings to evaluate if this customer complaint is valid, Diamondback Drugs would be happy to provide the call recordings.
Since the customer disconnected the call (or hung up on us mid sentence of us trying to explain shipping options) we did not reach out again to this customer. Once again, the customer received prompt text message within 5 minutes of receiving her order and spoke with us via phone the next day. We understand that some customers opt to not treat their pets and some owners cannot afford the medications, or simply do not need or want them, so we do not continue to reach out if an owner refuses service, or disconnects the call.
We are a company that deeply cares for animals, their conditions, and for patient needs. When reviewing these phone calls the service did not reflect any lack of empathy or care for the customer's pet nor did it reflect that we did not offer service in a timely manner. We apologize to the customer for the perceived lack of service but stand by our comments listed above and in the previous statement. We will refund the shipping charge as a courtesy this time and the owner may contact us with the name of the pharmacy of her choice and we will be happy to transfer the prescription to them for future service.
Tell us why here...

Customer Response • Dec 28, 2018

It looks like they are not reading my messages. I am, actually, described the way all this story started. And the is the issue from the beginning, not after I contacted them. I was not requesting refund of shipping cost. I am just saying that in other places I get over night delivery for $5-$20 and this is from Florida, not Arizona. The medication does not require any special cold pack or anything else additional, but the cost for a little bottle, which weights few grams…and timing are not acceptable. I just wanted them to follow their promises which, obviously did not happen in my case.

On top of this, they refused to refill medication which the only pharmacy has in the US!!! Is this show their care about animals and customers? I do not believe so. I requested to speak with supervisor or manager and have been told that they are ALL have left for the day (it was 5.00 p.m. and the pharmacy is working till 7.00p.m.) This is very clear example of how this company lying to their customers. They, from their end, do not want to deal with sick animal every day, every minute, without medication they desperately need, and you cannot help them because somebody simply did not do their job! Again, the prescription was from ER clinic! Isn't this a sign to act promptly? If somebody is not happy about the service, they call this being abusive and decide just to stop working with such customers, prefer not to deal with this and punish them with not providing them with the medication which I cannot find elsewhere. They know this and doing this for purpose! I feel like I need to get board of Pharmacy get involved in to this. I would never go to such company again as well, but in this case the problem is small life which needs help and which they do care so much about, as they are stating.

Mon 10/29/18 I called to 2x (12:50 pm & 2:13 pm) to order a refill for my cat's life-saving medication. Both times Diamondback could not process my order due to their computers being down.
Tues 10/30/18 I called again at 10:14 am to place my reorder and requested expedited shipping given I could not place my order yesterday. My request for expedited was denied however I was told my order would definitely be shipped out at by the end of that day-Tues 10/20/18. Very succinctly I was told it DEFINITELY would ship out.
Wed 10/31/18 I called at 5:32 pm as I had not received an email notification about the shipping only to learn my order had still NOT SHIPPED OUT. I spoke with Marcus first and then Coty requesting a refund on my meds given Diamondback did not fulfill their promise to get my order out on Tues 10/30. My request was denied.

Medication ordered for my dog on June 7 was not received. I filled the prescription with a local pharmacist instead. My credit card was billed on 6/15/18. I called customer service on 6/20 to check on the status of the prescription. The rep said the medicated was delivered. The rep did not offer to investigate, and did not offer a refund. I called again on 6/26. They refused to give me a refund, and they suggested I contact my local post office to find out what happened to the package.

Wedgewood Pharmacy Response • Sep 28, 2018

Diamondback Drugs is a veterinary compounding pharmacy located in Scottsdale, Arizona. The pharmacy specializes in the production of sterile and non-sterile compounded product for pet patients across the country. Complaints and concerns from our patients/clients are taken very seriously. All interactions are documented in patient profiles, submitted to our Quality Assurance team, and reviewed by the management team and Pharmacist-in-Charge. At Diamondback drugs, our primary goal is to care for our clients and ensure patients are receiving the medications needed to help improve their quality of life. Diamondback Drugs employs extensive employee training and mandatory pharmacist checks on all compounded medications to ensure that only quality products are dispensed to our patients. This includes multiple verification checks throughout the compounding and filling process. Master compounded formulas are first entered by a pharmacist and then re-confirmed by a second pharmacist to ensure all data is accurate. Lastly, Upon fulfillment, each and every compound medication is extensively verified by a final (3rd separate) pharmacist. Verification of compounded medication, at a minimum, includes verification of: ingredients, calculations, weights/volumes, quantity, color, uniformity/integrity, beyond use date, flavor (if applicable), lot number, and packaging. Volumes, specifically, are visually inspected by a pharmacist first when checking the compounding log, then again when performing final verification of the prescription. All Diamondback technicians are licensed with the Arizona Board of Pharmacy and are fully trained before they are able to assist in the compounding process. All compounding employees undergo regular competency assessments and observations to ensure formulas and compounding techniques meet Diamondback’s high standards. We believe that Ms. complaint arises because of a change Diamondback made in late 2017 to the bottles used for its liquid medications. This change was made because the new bottles offered clearer bottle markings, larger capacity equivalence, and increased durability in shipping. The bottles Diamondback used previously had a shorter neck than the new bottles. Also, the previous bottle gave the appearance of being more “full” due to the shorter neck. Importantly, the same volume in both bottles measures to the expected volumetric bottle marking. Each time Ms. ordered for her pet through Diamondback, the medication was subjected to the same rigorous quality steps that every prescription is subject to prior to being dispensed. When Ms. first contacted Diamondback in December of 2017 to express concern of not receiving the correct volume, the pharmacist she spoke with reassured her that the compounding logs and volume were correct. In the interests of customer service, the pharmacist also offered to send an additional volume to her at no cost.On January 23, 2018, Ms. called to renew her refill but did not have any refills available. Diamondback Drugs stated we would need to contact her veterinarian to obtain a refill and would be able to send once received. Diamondback Drugs contacted Ms. veterinarian office multiple times and was able to obtain a renewal on January 24, 2018. Ms. selected expedited overnight shipping option. On January 29, 2018 Ms. contacted Diamondback stating that she felt she was shorted medication again. The pharmacist she spoke with presented information similar to what Ms. was provided previously, but also promptly had 10mL of medication shipped at no cost to Ms.. The next call received from Ms. regarding medication volume was on March 24th, 2018 (a prescription was filled in February with no complaints). Again, an additional 10mL of medication was provided at no cost to Ms. even after reviewing compounding logs documenting correct volume of medication. During this conversation, Ms. was combative with the pharmacist she spoke with who was effectively offering a solution to rectify and prevent this situation in the future. Regarding the concern with pricing and tracking, we examined the transaction information for these prescriptions for any possible discrepancies (communication from client on billing issues had not previously been discussed). Each transaction was calculated and charged appropriately. The variation in price Ms. refers to is due to her request, on two occasions, for expedited shipping (October 2017 and January 2018) and due to a price increase on the medication as of January 1, 2018. All prescriptions were charged appropriately. Diamondback Drugs sends all medications standard shipping via USPS or uses UPS when a customers elects expedited shipping options. The tracking information is emailed from the shipping carriers. Diamondback Drugs is currently resolving and rectifying the customers issue of not receiving tracking information by creating a way for the company to send the tracking information virtually instead of relying on the shipping carriers. Thank you for the opportunity to respond to this complaint. Diamondback is committed to working with the Revdex.com to promptly resolve this matter. If any additional information is needed, please do not hesitate to contact me directly

Customer Response • Sep 28, 2018

The client interaction Diamondback Drugs described does not apply to me. It must refer to a different customer.

I have ordered from them only one time, and the medication - in pill, not liquid form, was never received.

Diamdondback drugs is charging for 60ML of Diazoxide but purposely sending less. At first the medication lasted 30 days. I noticed I had to order sooner. I started looking at the bottle when it arrived to notice only 55ML. The pharmacist said I would not have 30 days because some medication would be left in the bottle. This doesn't explain unfilling nor would their be days of medication left in the bottle. They kept telling me I needed to have my vet order more than 60ML in order to have a 30 day supply of medication. Since when does a 30 day supply of medication require an order of 32-35 days? The next month they shorted me again. At least the person agreed to send the missing amount (they didn't do that the time before). In Feb I received 60ML. However, this month they only sent me 50ML. Their claim is they are using a new bottle that can't fill to the top. They have never filled the medication to the top and if they need to use 2 bottles, they should do that rather than purposely short their customers. Yet, this is not true, the bottle has room for 60ML. The bottle is just creamier in color than the prior bottle probably to make it eaiser for them to purposely short customers. The pharmacist said they would have to send the medication to my vet as they need a 3rd party to validate indicating that I'm ripping them off rather than the other way around This really infuriates me. I don't mind my vet as a 3rd party. I mind being punished further since they are the ones purposely failing to fill the order to 60ML. I shouldn't be inconvenienced and have to pay for shipping, then have to spend my time, gas money to go and pickup medication rather than having the convenience. They also take too long to fill orders and they stopped sending notification of shipping with tracking numbers. After my first complaint, they did not fill my order, so I ran out and had to pay expedited shipping costs, I feel this was them being vindictive.

Wedgewood Pharmacy Response • Aug 13, 2018

We have reviewed the complaint from Ms. and we welcome the opportunity to respond to the claim. Diamondback Drugs is a veterinary compounding pharmacy located in Scottsdale, Arizona. The pharmacy specializes in the production of sterile and non-sterile compounded product for pet patients across the country. Complaints and concerns from our patients/clients are taken very seriously. All interactions are documented in patient profiles, submitted to our Quality Assurance team, and reviewed by the management team and Pharmacist-in-Charge. At Diamondback drugs, our primary goal is to care for our clients and ensure patients are receiving the medications needed to help improve their quality of life. Diamondback Drugs employs extensive employee training and mandatory pharmacist checks on all compounded medications to ensure that only quality products are dispensed to our patients. This includes multiple verification checks throughout the compounding and filling process. Master compounded formulas are first entered by a pharmacist and then re-confirmed by a second pharmacist to ensure all data is accurate. Lastly, Upon fulfillment, each and every compound medication is extensively verified by a final (3rd separate) pharmacist. Verification of compounded medication, at a minimum, includes verification of: ingredients, calculations, weights/volumes, quantity, color, uniformity/integrity, beyond use date, flavor (if applicable), lot number, and packaging. Volumes, specifically, are visually inspected by a pharmacist first when checking the compounding log, then again when performing final verification of the prescription. All Diamondback technicians are licensed with the Arizona Board of Pharmacy and are fully trained before they are able to assist in the compounding process. All compounding employees undergo regular competency assessments and observations to ensure formulas and compounding techniques meet Diamondback’s high standards. We believe that Ms. complaint arises because of a change Diamondback made in late 2017 to the bottles used for its liquid medications. This change was made because the new bottles offered clearer bottle markings, larger capacity equivalence, and increased durability in shipping. The bottles Diamondback used previously had a shorter neck than the new bottles. Also, the previous bottle gave the appearance of being more “full” due to the shorter neck. Importantly, the same volume in both bottles measures to the expected volumetric bottle marking. Each time Ms. ordered for her pet through Diamondback, the medication was subjected to the same rigorous quality steps that every prescription is subject to prior to being dispensed. When Ms. first contacted Diamondback in December of 2017 to express concern of not receiving the correct volume, the pharmacist she spoke with reassured her that the compounding logs and volume were correct. In the interests of customer service, the pharmacist also offered to send an additional volume to her at no cost.On January 23, 2018, Ms. called to renew her refill but did not have any refills available. Diamondback Drugs stated we would need to contact her veterinarian to obtain a refill and would be able to send once received. Diamondback Drugs contacted Ms. veterinarian office multiple times and was able to obtain a renewal on January 24, 2018. Ms. selected expedited overnight shipping option. On January 29, 2018 Ms. contacted Diamondback stating that she felt she was shorted medication again. The pharmacist she spoke with presented information similar to what Ms. was provided previously, but also promptly had 10mL of medication shipped at no cost to Ms.. The next call received from Ms. regarding medication volume was on March 24th, 2018 (a prescription was filled in February with no complaints). Again, an additional 10mL of medication was provided at no cost to Ms. even after reviewing compounding logs documenting correct volume of medication. During this conversation, Ms. was combative with the pharmacist she spoke with who was effectively offering a solution to rectify and prevent this situation in the future. Regarding the concern with pricing and tracking, we examined the transaction information for these prescriptions for any possible discrepancies (communication from client on billing issues had not previously been discussed). Each transaction was calculated and charged appropriately. The variation in price Ms. refers to is due to her request, on two occasions, for expedited shipping (October 2017 and January 2018) and due to a price increase on the medication as of January 1, 2018. All prescriptions were charged appropriately. Diamondback Drugs sends all medications standard shipping via USPS or uses UPS when a customers elects expedited shipping options. The tracking information is emailed from the shipping carriers. Diamondback Drugs is currently resolving and rectifying the customers issue of not receiving tracking information by creating a way for the company to send the tracking information virtually instead of relying on the shipping carriers. Thank you for the opportunity to respond to this complaint. Diamondback is committed to working with the Revdex.com to promptly resolve this matter. If any additional information is needed, please do not hesitate to contact me directly at ***, ext *** Respectfully

I've used this pharmacy on and off for years and they have been wonderful. We are lucky to have them so close. They can supply pet meds that no rerular pharmacy offers.

If I could, I would rate

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Description: Pharmacies, Pharmacies and Drug Stores (NAICS: 446110)

Address: 7631 E Indian School Rd, Scottsdale, Arizona, United States, 85251-3607

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