Weebly

Thank you for contacting usWe did change our plan options while your site was unpublished, and this prevented you from being grandfathered into the changeHowever, on November 23rd, we emailed you offering free business service for a year or 50% off of a two year subscriptionIt doesn't look like you got back to us about that offerYou're welcome to reply to your customer service ticket to finalize the offerThanks again

We appreciate you taking the time to share your experience with WeeblyThank you for taking troubleshooting steps and chatting with our Support teamWe confirmed that you did receive a refundIf there is anything else we can help you with, please let us knowYour comments here have been passed along to the appropriate parties to ensure that both our marketing messages and customer flow are polished in a way that provides the best experience for everyoneThank you again for your feedback

The last response to this customer was on March 17th, where we confirmed that an account transfer cannot take place without direct permission from the original account owner (who is currently incarcerated)We have attempted to contact the original owner via phone and email, without success At this time, we believe responding publicly to this complaint may frustrate this customer moreIs there any way to close the complaint without a response? Please let me know Thanks, ***

Thank you for contacting usWe see your original email on March 24th, 2015, which inquired about resetting your password and accessing your accountYou received a reply the same day with password reset informationOn March 25th, 2015, you indicated that you still could not access your accountWe spoke on the phone that same day, solving the issue at handIf you are still experiencing issues with your account, please let us knowWe're happy to look into any issue you haveThanks again

Thank you for contacting usWe're sorry to hear about your situation, but unfortunately we are limited in what we are able to do in responseAs you can understand, we are unable to act as a judge in these types of complaints, and can only truly remove the page if ordered to do so by a judgeIf you do choose to take legal action, we have provided you with an address to send correspondence in your support ticketThanks again

Thank you for bringing this issue to our attentionPlease direct your cease and desist request to your former employeeUnfortunately, we are unable to unpublish the site you mention based on your claims aloneHowever, you can bring a lawsuit against this person and his sitePlease contact an attorney to resolve the issueThank you again

Thank you for contacting us regarding your account renewalWe see that you emailed us on February 20th and that we replied on February 21st to let you know that your refund had been pushed throughPlease do let us know if you never received that refundThanks again

Thank you for contacting us about this issueAfter reviewing your customer service interaction, it looks like we tried to assist you on December 1st, 2016, but you did not replyYou may have been seeing the error because the domain swas not yet completeAlthough we are unable to refund you at this time, you may reply to your customer service email so that we can come up with an appropriate solutionWe're sorry for the confusion caused by the error as well as the lack of response from our customer service teamThank you again

You frustration about the situation is completely understandableUnfortunately, we cannot legal remove a page that you do not own without a court orderIf you receive a court order, we will remove the page as soon as we are notified of the order

Thank you sharing your experience with usAlthough your content was still available, something in the custom code you added was not working properly, preventing your content from showingWe cannot provide solutions for custom HTML, due to both the wide range of uses and associated problemsYou may find help with custom code from other Weebly customers on our community - [redacted]

Thank you for contacting usThis website does not currently existHowever, a quick [redacted] search of the owners and company turn up contact information for themIf you still have not received your phone cases, please contact the company owners

Thank you for letting us know about this issueWe have checked our systems once again and found that your refund was initiated on April 9th, Please let us know if you never received your refundWe sincerely apologize for the inconvenience and delay

We have replied to your Customer Support ticketHowever, it appears as though your first payment was on August 5th, making the first month's renewal on September 5thPlease reply to your open Customer Support ticket, and we can continue investigating the issue thereThank you

We understand that the password for the original email on the account is lost, but that is the only email we can use to contact the account ownerThe account owner can also send a hand written letter to the following address: Weebly c/o [redacted] Thank you

Thank you for contacting our Support team about this issue - we're sorry they were unable to resolve the problem at the time. Your experience and feedback are important to us as we strive to always provide the best customer service. We have credited you one month in your business plan, which you... should see in your account now (the renewal date has been extended). We are also considering your comments regarding the [redacted] Adwords credit advertisement. If there is anything else we can do for you, please do not hesitate to contact us at [redacted] . Thank you again.

Thank you for contacting us about the ownership transfer issue. After reviewing your correspondence, we see that ownership was transferred back to your email address on February 13th, 2016. If you continue to experience issues with your account, please let us know. Thanks again.

Complaint: [redacted] I am rejecting this response because: If they have reached out and no response from the original email wouldn't you then accept the fact he is not able to respond because of said incarceration you would allow access to my employee who has tried to gain access through every possible method but has been refusedI am the business owner and I would like it to be in my email address which you have on file [redacted] if they cannot do this then what am I to do? I have paid with my CC every time it has needed to be renewedBut unfortunate circumstances arose when the incarceration took place and he cannot remember the password to the Gmail acct they have on filePlease have them call me at ###-###-#### anytimeI have tried it to no avail Thank You Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was finally able to get the upload to work (after literally 25+ tries), and I'm really not vindictive enough to actually want to fight over a few dollars...I just wanted Weebly to know how aggravating it is to pay for their service and have it not work properly.Sincerely, [redacted]

Thank you for your feedbackAlthough we were not able to offer a refund at the time of your complaint, we did credit you three months of your business plan as a courtesy for the inconvenienceIf you are still experiencing issues with your eCommerce site, please let us knowWe're happy to investigate furtherThanks again

Thank you for contacting usWe are unable to process a refund for your subscription, as it has passed our day refund policy(Please note the day period was passed at your original inquiry about this issue)You will often not see results for your search engine optimization efforts for several weeks, which is why you were asked to be patient with the processWe did include a few resources, tips, and tricks to speed up the SEO process as much as possibleHowever, there is no surefire formula to SEO, and you may need to try a few techniques to maximize your site's potentialWe apologize for the confusion