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Weed Man Winston Salem

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Reviews Weed Man Winston Salem

Weed Man Winston Salem Reviews (12)

Account balance of $has been written off in our system as of 6/14/2016.At no point were we trying to be "disgraceful and deceptive" with our servicesI think there was simply some miscommunication and misunderstanding between Weed Man and the customerWe've reached out and apologized to the customer on our behalf for any inconvenience this has caused, and will continue to improve our customer relations moving forward

The balance owed that is being questioned by our former customer can easily be supported with the documents attached. The first two documents, titled: "Summer Blanket Weed Control" and "Fall Fertilizer", are the first invoices that the customer would have received in 2014. The... customer acknowledges that he did order these services, and they were paid for. It is clearly stated on these invoices, under "SPECIAL NOTE TO CUSTOMER" heading that "WEED MAN IS A CONTINUOUS SERVICE COMPANY. YOUR PROGRAM WILL AUTOMATICALLY RENEW NEXT SPRING." That does not qualify as "fine print" as the customer indicated.The next document is our "Continuous Confirmation". This is a letter sent to all customers from the previous year outlining the program scheduled for the following year. We make sure to again include a statement informing the customer that we will proceed with services unless otherwise noted. This letter is typically sent out in November, giving any customer plenty of time to inform us whether or not they would like to continue with our service. The next two documents are more invoices, "Early Spring Fertilizer", and "Post & Pre Emergent". The customer filing the complaint also acknowledges receiving these two invoices "on his porch". The first invoice was left on February 23, 2015 and the second on April 17, 2015. We have no record of the customer calling in and requesting services to be stopped after either of these two applications. Our standard policy is to allow a minimum of 45 days to pass from the first bill owed before sending any collection statements. This would mean that the customer filing the complaint would have begun receiving our "Monthly Statements" (also attached), in late April, and again in May. On June 10, we reached out to the customer to inform them that their account was past due, and that a payment would need to be received if they were wanting to continue receiving treatments. This was the first time on our records that the customer stated that they did not want to "auto renew". Later in June we sent our "10 Day Letter" (attached), informing the customer again that they had a severely past due balance, and action was required before we turned them over to a collection agency. The last document attached, "Customer Complaint", is the customer informing us that he was "turning us over to the BBB" because he had received notice from the collection agency and was disputing charges. We received the customer's complaint on July 7, the same day we received an email from the BBB informing us that the complaint was already received on July 6. All of the documentation provides enough support that we, as a company, did everything in our power to resolve this debt before it was turned over to a collection agency. Had the customer simply reached out to us the issue would have already been resolved. It seems irrational that now, months after the treatments, that the debt and the services actually being performed are being questioned. Even with all of our supporting documentation, we will agree to write off the amount owed by the customer, $98. Furthermore, we agree that the customer is not a good fit for our company and we will not be contacting them for any further business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Note: Only issue I have with the response is that "it was a valid complaint" and I left voice mail messages on their answering machine, to call me on my cell not home phone
Regards,
*** ***
should read:
We have contacted the customer and offered to write off the balance on the account if he is willing to remove this invalid complaint from the Revdex.com siteHe has agreed to do soThe customer is correct in that his back lawn was never treated ( as he left his dog out even though we called ahead to let him know we were coming) Also, after we left numerous notes and messages to try and resolve the issue he never responded to us in any wayAfter being sent to collections was the first and only time we have ever received any response from the customer.v

Account balance of $has been written off in our system as of 6/14/At no point were we trying to be "disgraceful and deceptive" with our servicesI think there was simply some miscommunication and misunderstanding between Weed Man and the customerWe've reached out and
apologized to the customer on our behalf for any inconvenience this has caused, and will continue to improve our customer relations moving forward

The balance owed that is being questioned by our former customer can easily be supported with the documents attachedThe first two documents, titled: "Summer Blanket Weed Control" and "Fall Fertilizer", are the first invoices that the customer would have received in The customer
acknowledges that he did order these services, and they were paid forIt is clearly stated on these invoices, under "SPECIAL NOTE TO CUSTOMER" heading that "WEED MAN IS A CONTINUOUS SERVICE COMPANYYOUR PROGRAM WILL AUTOMATICALLY RENEW NEXT SPRING." That does not qualify as "fine print" as the customer indicated.The next document is our "Continuous Confirmation"This is a letter sent to all customers from the previous year outlining the program scheduled for the following yearWe make sure to again include a statement informing the customer that we will proceed with services unless otherwise notedThis letter is typically sent out in November, giving any customer plenty of time to inform us whether or not they would like to continue with our service.The next two documents are more invoices, "Early Spring Fertilizer", and "Post & Pre Emergent"The customer filing the complaint also acknowledges receiving these two invoices "on his porch"The first invoice was left on February 23, and the second on April 17, 2015. We have no record of the customer calling in and requesting services to be stopped after either of these two applications.Our standard policy is to allow a minimum of days to pass from the first bill owed before sending any collection statementsThis would mean that the customer filing the complaint would have begun receiving our "Monthly Statements" (also attached), in late April, and again in May.On June 10, we reached out to the customer to inform them that their account was past due, and that a payment would need to be received if they were wanting to continue receiving treatmentsThis was the first time on our records that the customer stated that they did not want to "auto renew". Later in June we sent our "Day Letter" (attached), informing the customer again that they had a severely past due balance, and action was required before we turned them over to a collection agency.The last document attached, "Customer Complaint", is the customer informing us that he was "turning us over to the Revdex.com" because he had received notice from the collection agency and was disputing chargesWe received the customer's complaint on July 7, the same day we received an email from the Revdex.com informing us that the complaint was already received on July 6.All of the documentation provides enough support that we, as a company, did everything in our power to resolve this debt before it was turned over to a collection agencyHad the customer simply reached out to us the issue would have already been resolvedIt seems irrational that now, months after the treatments, that the debt and the services actually being performed are being questionedEven with all of our supporting documentation, we will agree to write off the amount owed by the customer, $Furthermore, we agree that the customer is not a good fit for our company and we will not be contacting them for any further business

Account balance of $168 has been written off in our system as of 6/14/2016.At no point were we trying to be "disgraceful and deceptive" with our services. I think there was simply some miscommunication and misunderstanding between Weed Man and the customer. We've reached out and apologized to...

the customer on our behalf for any inconvenience this has caused, and will continue to improve our customer relations moving forward.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Unfortunately, only about 10% of the above statement is truthful.  We did indeed have a service agreement with this individual and we have been battling difficult to control weeds in this lawn.  This has been a very difficult summer for lawns due to the extreme weather.  We have...

followed up on every request to re treat the lawn for weeds and unfortunately we did have two small sections of turf die off.  We have taken responsibility for this and offered to aerate and seed for free.  The customer and his wife called in this morning being very belligerent, vulgar and combative.  The gentleman used profanity multiple times and even threatened to come to the office and "kick our as".  I (the owner) was listening to Mike (WM director of operations) be nothing but polite on the phone.  He never once raised his voice and continually stated that we wanted to work with them to make the situation right.  In spite of all the vulgarity, rudeness and the customer cancelling the service we will honor the commitment to fix the issue.  Our general manager will visit the property on Monday.  The money paid for uncompleted services will be refunded.  We will make the issue right on our end but have no desire to do any business with this customer in the future.

I regards to this complaint:
We have contacted the customer and offered to write off the balance on the account if he is willing to remove this invalid complaint from the Revdex.com site. He has agreed to do so.  The customer is correct in that his back lawn was never treated as he left his dog...

out even though we called ahead to let him know we were coming.  Also, after we left numerous notes and messages to try and resolve the issue he never responded to us in any way.  After being sent to collections was the first and only time we have ever received any response from the customer.

The balance owed that is being questioned by our former customer can easily be supported with the documents attached.
The first two documents, titled: "Summer Blanket Weed Control" and "Fall Fertilizer", are the first invoices that the customer would have received in 2014. The...

customer acknowledges that he did order these services, and they were paid for. It is clearly stated on these invoices, under "SPECIAL NOTE TO CUSTOMER" heading that "WEED MAN IS A CONTINUOUS SERVICE COMPANY. YOUR PROGRAM WILL AUTOMATICALLY RENEW NEXT SPRING." That does not qualify as "fine print" as the customer indicated.The next document is our "Continuous Confirmation". This is a letter sent to all customers from the previous year outlining the program scheduled for the following year. We make sure to again include a statement informing the customer that we will proceed with services unless otherwise noted. This letter is typically sent out in November, giving any customer plenty of time to inform us whether or not they would like to continue with our service.
The next two documents are more invoices, "Early Spring Fertilizer", and "Post & Pre Emergent". The customer filing the complaint also acknowledges receiving these two invoices "on his porch". The first invoice was left on February 23, 2015 and the second on April 17, 2015.  We have no record of the customer calling in and requesting services to be stopped after either of these two applications.
Our standard policy is to allow a minimum of 45 days to pass from the first bill owed before sending any collection statements. This would mean that the customer filing the complaint would have begun receiving our "Monthly Statements" (also attached), in late April, and again in May.
On June 10, we reached out to the customer to inform them that their account was past due, and that a payment would need to be received if they were wanting to continue receiving treatments. This was the first time on our records that the customer stated that they did not want to "auto renew".  Later in June we sent our "10 Day Letter" (attached), informing the customer again that they had a severely past due balance, and action was required before we turned them over to a collection agency.
The last document attached, "Customer Complaint", is the customer informing us that he was "turning us over to the Revdex.com" because he had received notice from the collection agency and was disputing charges. We received the customer's complaint on July 7, the same day we received an email from the Revdex.com informing us that the complaint was already received on July 6.
All of the documentation provides enough support that we, as a company, did everything in our power to resolve this debt before it was turned over to a collection agency. Had the customer simply reached out to us the issue would have already been resolved. It seems irrational that now, months after the treatments, that the debt and the services actually being performed are being questioned.
Even with all of our supporting documentation, we will agree to write off the amount owed by the customer, $98. Furthermore, we agree that the customer is not a good fit for our company and we will not be contacting them for any further business.

Review: I was over billed for services provided; they where only able to treat 1/2 of my lawn. And after leaving several messages on their voice mail for a call back to resolve the last bill; Which included Services for another years contract that I didn't sign up for. They never called me back on my cell per the messages I left on the answering machine, and has now involved a collection agency for a unsettled services payment.Desired Settlement: I want the $131.64 credited to my account for a zero balance; and collection request cleared.

Business

Response:

I regards to this complaint:

We have contacted the customer and offered to write off the balance on the account if he is willing to remove this invalid complaint from the Revdex.com site. He has agreed to do so. The customer is correct in that his back lawn was never treated as he left his dog out even though we called ahead to let him know we were coming. Also, after we left numerous notes and messages to try and resolve the issue he never responded to us in any way. After being sent to collections was the first and only time we have ever received any response from the customer.

Review: I contacted Weedman last year to reseed my yard and do the fall treatment.I paid in advance $343.90 Via Check. they completed The fall Treatment and this year returned with out my knowledge or permission in febuary and said they sprayed for weeds and left bill for $48.00 on my porch. my wife is a say at home mom and is here all day they never sprayed a thing that she seen. I called told them I didn't want there services until the fall seeding. they returned a gain in April and left another $48.00.More weed control I didn't ask for or want. When I signed up over the phone I was not told or warned that once you start weed man you have it for the rest of your life. they called me two weeks ago or so to ask if I wanted to continue because I had not paid for past invoices. I told him I didn't sign up for recurring service. That's why I paid in full from the start. he said it was in fine print of bills they leave on door step. the First 4-5 bill they was no payment due I had no reason to read fine print. I call about first bill I got that said I owed money told them to stop coming I didn't want it. But they continued to come. I told guy not to come any more to contact me about reseeding in fall at end of summer. he never said a thing about money or owing anything. I a letter today from [redacted] about $96.00 I owe them. Turned me over for collecting on services I didn't want, ask for, have knowledge I was going to be responsible for to continue when I sign up over the phone.Desired Settlement: My credit report corrected and collection to stop. I want balance owed to be $0.00I want them never contact me again for services.

Business

Response:

The balance owed that is being questioned by our former customer can easily be supported with the documents attached. The first two documents, titled: "Summer Blanket Weed Control" and "Fall Fertilizer", are the first invoices that the customer would have received in 2014. The customer acknowledges that he did order these services, and they were paid for. It is clearly stated on these invoices, under "SPECIAL NOTE TO CUSTOMER" heading that "WEED MAN IS A CONTINUOUS SERVICE COMPANY. YOUR PROGRAM WILL AUTOMATICALLY RENEW NEXT SPRING." That does not qualify as "fine print" as the customer indicated.The next document is our "Continuous Confirmation". This is a letter sent to all customers from the previous year outlining the program scheduled for the following year. We make sure to again include a statement informing the customer that we will proceed with services unless otherwise noted. This letter is typically sent out in November, giving any customer plenty of time to inform us whether or not they would like to continue with our service.The next two documents are more invoices, "Early Spring Fertilizer", and "Post & Pre Emergent". The customer filing the complaint also acknowledges receiving these two invoices "on his porch". The first invoice was left on February 23, 2015 and the second on April 17, 2015. We have no record of the customer calling in and requesting services to be stopped after either of these two applications.Our standard policy is to allow a minimum of 45 days to pass from the first bill owed before sending any collection statements. This would mean that the customer filing the complaint would have begun receiving our "Monthly Statements" (also attached), in late April, and again in May.On June 10, we reached out to the customer to inform them that their account was past due, and that a payment would need to be received if they were wanting to continue receiving treatments. This was the first time on our records that the customer stated that they did not want to "auto renew". Later in June we sent our "10 Day Letter" (attached), informing the customer again that they had a severely past due balance, and action was required before we turned them over to a collection agency.The last document attached, "Customer Complaint", is the customer informing us that he was "turning us over to the Revdex.com" because he had received notice from the collection agency and was disputing charges. We received the customer's complaint on July 7, the same day we received an email from the Revdex.com informing us that the complaint was already received on July 6.All of the documentation provides enough support that we, as a company, did everything in our power to resolve this debt before it was turned over to a collection agency. Had the customer simply reached out to us the issue would have already been resolved. It seems irrational that now, months after the treatments, that the debt and the services actually being performed are being questioned. Even with all of our supporting documentation, we will agree to write off the amount owed by the customer, $98. Furthermore, we agree that the customer is not a good fit for our company and we will not be contacting them for any further business.

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Description: Lawn Maintenance, Weed Control Service, Seeding

Address: 2550 Empire Dr Ste 110, Winston Salem, North Carolina, United States, 27103-6880

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