Weed Patch LLC, The

Revdex.com: As of today, a full refund has been posted to my American Express accountThank you for you assistance with this problemI have no doubt that your intervention was key in resolving the situation

Today is 08.22.2016, and I still have not received a refund Please send refund as indicated

Hello [redacted] ; We have been trying to contact you, but all our emails continue to bounce back - and we've received a different error code each time, so I have no idea what is going on with that We did receive your emails You ordered on 8/29/chair pads that are incredibly clearly marked as a special order item that requires two business weeks turnaround time to reach us and get shipped back out again I have attached a screen shot for you - this is the same information that you would see whether you ordered on the desktop or mobile Please note the bold text in the red box, as well as the bright yellow box in the description.The chair pads are scheduled to arrive tomorrow (Saturday) to our location (we had this specifically set up because the Labor Day holiday was in there, and that added an extra day of time, so we wanted to make sure that these orders arrived to us as quickly as possible) These will be packed and shipped on Saturday, although I cannot promise what time on Saturday they will arrive to us so realistically they will be on the truck on their way to you on Monday If you would like a refund instead, I can get that to accounting so that they can process it, but again realistically that won't be processed until next week.Please let me know what you would like to do Since email clearly isn't working, you may FB message us or you may reply here Let's get you taken care of either way.Thanks, Chris

Hi [redacted] ; I'm SO sorry for the delay - we've tried to refund you for this, and our CC processor keeps messing things up (to the point that the closed our account on accident) - it has been a mess I didn't want this to sit here any longer without a response - I'm EXPECTING that this will have finally resolved out by end of day today or tomorrow and things will finally process through As soon as I have confirmation of that I will get you that confirmation number here at the Revdex.com.I understand that this has been an absolutely horrendous experience for you, and I'm so incredibly sorry for that I will get back to you as immediately as I can.Chris

[redacted] , I'm so so sorry for the delay; the sampler ended up shattered on the shelf - we were trying to secure a replacement, but it isn't going to work We have refunded you in full - I'm so sorry for the delay Your refund information for PayPal is: Refund (Unique Transaction ID # [redacted] )Also, thank you for letting me know the phone message still says that - we've updated it three times, so I'll have to get the company on it to figure out why that hasn't worked I've been hearing from people who have been trying to reach us, and we haven't received any of their messages, so we're already dealing with that.I'm so incredibly sorry for the frustration for you Please let me know if there's anything else we can do to help ~Chris

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

***, I'm so sorry that we haven't been able to fulfill this for you We have dealt with a warehouse fire and a warehouse move all since the end of October, and these items are some that we haven't managed to track down yet I have refunded you fully via PayPal (original payment
method) ~Chris

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***; I have refunded you in full as I promised via *** a moment ago I am so, so sorry for the lack of communication and response As I stated before, we have successfully shipped over orders now in our years of business - the medical emergencies we have dealt
with this summer have caused us multiple problems and have made our normally first class customer service suffer horribly I understand your frustration, and I'm certainly sorry that you have had to go through this.Chris

Hi [redacted]; 
I'm SO sorry for the delay - we've tried to refund you for this, and our CC processor keeps messing things up (to the point that the closed our account on accident) - it has been a mess.  I didn't want this to sit here any longer without a response - I'm EXPECTING that this...

will have finally resolved out by end of day today or tomorrow and things will finally process through.  As soon as I have confirmation of that I will get you that confirmation number here at the Revdex.com.I understand that this has been an absolutely horrendous experience for you, and I'm so incredibly sorry for that.  I will get back to you as immediately as I can.Chris

[redacted], I'm so so sorry for the delay; the sampler ended up shattered on the shelf - we were trying to secure a replacement, but it isn't going to work.  We have refunded you in full -  I'm so sorry for the delay.    Your refund information for PayPal...

is: Refund (Unique Transaction ID # [redacted])Also, thank you for letting me know the phone message still says that - we've updated it three times, so I'll have to get the company on it to figure out why that hasn't worked.  I've been hearing from people who have been trying to reach us, and we haven't received any of their messages, so we're already dealing with that.I'm so incredibly sorry for the frustration for you.  Please let me know if there's anything else we can do to help.  ~Chris

[redacted] I'm so, so so so sorry for the delay in processing your refund.  As I mentioned in our other conversation, we had a family emergency come up that we had to address, and since we're the only ones that can process refunds that side of things (and communication as well) took a major hit....

 You have been refunded in full, and you should have received an email from paypal with those details.  I will follow up with you via Facebook Messenger as well.  Please accept our apology - this is obviously not the way we would like to do business, and I'm painfully sorry for the delay and frustration you've experienced.  ~Chris

Hi [redacted]; I'm responding here even though we connected via our Facebook page.  As I mentioned there, we have been having problems emailing certain AOL email addresses.  Even the AOL techs are telling us there's no problems (we're not on any blacklists or anything), and you did verify...

your email address with us - AOL still cannot tell us why our emails are not reaching you.  We're SO sorry for the frustration you had - between our warehouse emergency which made your order delayed a few days and the fact that none of the emails we sent you reached you, I can completely understand your disappointment.  What an ordeal. :(It looks like your candles arrived to you yesterday.  Please let me know if I can assist with anything else, and thank you again for reaching out to us on Facebook so that we could get you taken care of.Chris

Hello [redacted]; 
We have been trying to contact you, but all our emails continue to bounce back - and we've received a different error code each time, so I have no idea what is going on with that.  We did receive your emails.  You ordered on 8/29/16 4 chair pads that are incredibly...

clearly marked as a special order item that requires two business weeks turnaround time to reach us and get shipped back out again.   I have attached a screen shot for you - this is the same information that you would see whether you ordered on the desktop or mobile.  Please note the bold text in the red box, as well as the bright yellow box in the description.The chair pads are scheduled to arrive tomorrow (Saturday) to our location (we had this specifically set up because the Labor Day holiday was in there, and that added an extra day of time, so we wanted to make sure that these orders arrived to us as quickly as possible).  These will be packed and shipped on Saturday, although I cannot promise what time on Saturday they will arrive to us so realistically they will be on the truck on their way to you on Monday.
If you would like a refund instead, I can get that to accounting so that they can process it, but again realistically that won't be processed until next week.Please let me know what you would like to do.  Since email clearly isn't working, you may FB message us or you may reply here.  Let's get you taken care of either way.Thanks, Chris

Today is 08.22.2016, and I still have not received a refund.  Please send refund as indicated.

Revdex.com:
As of today, a full refund has been posted to my American Express account. Thank you for you assistance with this problem. I have no doubt that your intervention was key in resolving the situation.