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Weekend Maids Reviews (5)

We have given this customer a full refundHe should receive the check by Friday 7/or Saturday 7/

We have given this customer a full refund. He should receive the check by Friday 7/28 or Saturday 7/28.

Review: I obtained this cleaning company via the internet for the OC area, I know that they have companies throughout the California region. I called the OC region and was called back by a Los Angeles AREA CODE - the number is [redacted], the OC number is [redacted]. The alternate number on the website for LA is [redacted]. I stated that I am in the OC area. Do not use this service. HORRIBLE CUSTOMER SERVICE. Weekend Maids false advertises the cost / estimate of a job. When they come to your house, they then tell you that the quote was incorrect and demand payment of DOUBLE the amount originally quoted. When calling their office, they already have played out this scenario many times over just by the way they support their staff and treat the customer so badly. This is the worst customer service I have ever dealt with. This is the first time I have used their service and wanted to try them out with my 69.00 coupon in hand. They said that is not what was quoted and then they turn around and threaten the client with sending your information of non payment to the credit bureau to RUIN ones credit. And by the way they do a POOR JOB OF CLEANING. DONT WASTE YOUR MONEYTHEY WILL CHARGE YOU DOUBLEThis is FALSE ADVERTISING, MIS- REPRESENTATION OF THE BUSINESS THEY PROVIDE. I am submitting this complaint so that they cannot misrepresent to the next person. This type of business practice should be illegal. I did pay the 69.00 and I refused to pay any more than that. Thank you, [redacted]Desired Settlement: I request that this company will not report to the credit bureau and ruin my credit. Why I ask can a company practice fraudulently and have the capability to be able to report to the credit bureau to ruin one's credit. I paid this company, despite the fact that they false advertised, misrepresented their services, lied about the cost - when in fact they provide a coupon of the cost being 69.00 on their website and then are able to turn around and double the cost to the client. Thank you.

Business

Response:

This customer refuses to understand how house cleaning works

and how services are priced. She knew the pricing quoted to her and she

received an email confirmation indicating exactly what she signed up for. There

is no such thing as a "free" cleaning. Every cleaning package is

based on time, as was explained to her clearly over the phone. This customer

signed up for the $110 cleaning option for 2 cleaners for 2 hours. We certainly

hope this customer doesn't think that house cleaners are going to work for

endless hours for a flat fee. This customer not only abused the cleaners at her

property but she threw the money ($65 versus the $110 she actually owed) at the

cleaners and slammed the door on them. This customer, unfortunately, is going

to be sent to collections for fees owed. We consider this matter closed.

Review: I called weekend maids Thursday the 27th to see if they could accommodate a “restoration” (tenant moves out new tenant moves in) of a master bathroom tub/shower insert. (Plastic not actually tile/grout) They were more that sure that was a service they could provide. They told me they were running a special, 2 bodies for 1.5 hours. 89$. Great booked for that day. Was called by someone else later that only one woman was available the next day at 9am, and would be there for 3 hours. Fine. I got an email stating that they have between 9-10am to arrive. 10:01 I send an email, no show.

Called them to find out where she was. Showed up at 10am. Did not know what I wanted done, and I was not able to communicate with her because of a language barrier. All she said was she was leaving at 1pm. 10:30-1pm is not 3 hours. I tried to tell her what I needed and she said ok.

I called to have someone advise her she needed to stay 3 hours, but no one did. I also called to see why It was acceptable to charge someone for 3 hours when she did not stay for 3 hours, got an email stating I would get 30 min free when I poked my next cleaning. Next cleaning?! !!They couldn’t find someone to do it right the first time, what makes them think I’m booking another cleaning. Was told Id get a call by 5pm Friday giving me resolution for the job not done, but I didn’t. Called back Saturday, was told Id get a call back and she was so sorry no one had gotten back to me, but she didn’t call me back wither. So now its Monday at 4pm and still nothing. I just want my shower cleaned.Desired Settlement: I want a restored shower.

Business

Response:

We have given this customer a FULL refund of the service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: A friend recommended Weekend Maids for construction cleanup. I have a regular domestic for general housecleaning, so I was seeking someone who specializes in construction cleanup. I was very specific about this when I spoke with [redacted] at the Orange County office when making the appointment. When the cleaner showed up, it was her and her mother. I hired them for four hours and specifically explained what I needed cleaned....that cleaning the concrete floors and construction mess was the priority. The domestic contacted me during the time she was cleaning and told me she needed an additional hour to finish. I approved knowing that it was a big job. When I arrived home I realized that the construction mess hadn't been touched! They spent five hours and charged $367 for something my regular cleaning lady would have charged $65 to complete. Our house is 2200 sq/ft .....they only cleaned about 700 sq/ft of the house. Two 10x10 bedrooms, one full bathroom and one 3/4 bath, and the living room. The concrete floors were not touched. The drywall mud is still on the shower and tile. A basket in the living room wasn't even moved....I picked it up and there was dirt under it. They just mopped around it. Because the concrete floors are so dirty and dusty, that dirt was tracked through the house within 5 minutes of arriving back home. The best analogy I can come up with it taking your car in and paying for new brakes, and getting an oil change instead. Yes, services were performed, but not what I asked for. I told her to do the construction clean up, then deep clean the rest of the house. The cat spilled her food in the kitchen that morning and I left it because we were rushing to get out of the house, and I knew the floors were going to get a thorough sweeping and scrubbing. When I arrived home, the cat food was still all over the floor. I approved that 5th hour for them to finish, and clearly the contracted work was not finished. I immediately called [redacted], she called the domestic and the domestic called me. I haven't gotten anywhere with either of them. Again, I specifically told [redacted] I was seeking construction clean up.Desired Settlement: She did clean, and did earn some money, but it was definitely not $367 worth. I feel since my regular cleaner would've charged $65, I would be willing to pay them $100. I would like the other $267 refunded. That $267+ was paid for construction clean up, which I clearly didn't receive. I feel there needs to be accountability from Weekend Maids since they are responsible to setting me up with someone who did not complete the contracted services. Photos are available to prove my case.

Business

Response:

Dear Ms. [redacted]:

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Description: House Cleaning

Address: 9393 Activity Rd #D, San Diego, California, United States, 92126

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