Weekends Only Furniture & Mattress

June 27, Dispute Resolution Department Revdex.com NBroadway, Suite StLouis, MO Dear Sir or Madam: Re: *** *** , Case # *** Thank you for bringing this situation to our attention. By doing so, it gives us an
opportunity to better understand how we can improve our services and better satisfy our customers We can certainly understand Ms***’s frustration with her defective chair and our repeated attempts to repair it since we no longer carry or buy the same chair she purchased. However, we truly value Ms*** as our customer and want to make the situation right for her. We contacted the manufacturer and they have agreed to send us a new chair for Ms***. We expect it to arrive in to weeks and we will contact her when we receive it to do an even exchange We believe this matter will be satisfactorily resolved upon Ms***’s receipt of her new chair. If you have any further questions, please let us know Sincerely, *** *** Manager, Quality Services

June 13, Dispute Resolution Department Revdex.com NBroadway, SteStLouis, MO Dear Sir or Madam: Re: *** ***, Case #*** Thank you for bringing this situation to our attention. While we are disappointed to learn
of Ms***’s delivery experience, we are grateful to have the opportunity to address this issue so we can gain a better understanding of how to improve our services. On behalf of Weekends Only and our third-party delivery partner, *** *** ***, we sincerely apologize to Ms*** for the drywall damage to her home that occurred during her furniture delivery We were informed by the manager of *** *** *** that Ms*** had agreed to the delivery fee refund in lieu of the cost of the repairs. Because she financed the delivery fee, a refund of $was processed back to her *** *** account on June We truly value Ms. *** as our customer and thank her for her past business. It is our sincere hope that her next experience will be an entirely pleasurable one We believe this situation has been resolved and consider the case closed. If you have any further questions or concerns, please let us know Sincerely, *** ** *** Quality Care Call Center Manager

Initial Business Response /* (1000, 22, 2015/11/23) */
November 20,
Dispute Resolution Department
Revdex.com
NBroadway, Ste
StLouis, MO XXXXX
Dear Sir or Madam:
RE: *** ***, CASE # XXXXXXX
On October 6, Ms*** contacted the Revdex.com and expressed
her dissatisfaction with the service she had received from Weekends Only We appreciate her bringing her situation to our attention because it gave us another opportunity to look at our processes and better understand how we can improve our services to better satisfy our customers
We can regrettably understand her frustration over not receiving the nightstand for her bedroom set on her first delivery as she should have She was disappointed even more with rescheduled deliveries and in not receiving calls back from our customer care call center in a timely manner
We admittedly made some errors and some of our employees did not folland fulfill the promises they made to Ms*** that she would receive a phone call within a specified time period For this, we sincerely apologize to her because failed to provide her with the level of customer service she deserves The situations involved have been reviewed by our call center manager and were discussed with the employees involved
Ms*** has since received her nightstand and was also sent a letter of apology and gift card We know the gift card cannot fully recompense her for the poor experience she had; but it is our hope that she will accept it the spirit it was given - with our apologies, our thanks for her past business, and our hope that she will have an entirely enjoyable experience should she decide to visit us again
Respectfully,
*** ***
Quality Care Call Center Manager

I'm sorry ...yes this complaint has been resolved...ThankvYou

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***s

May 3, Dispute Resolution Department Revdex.com NBroadway, SteStLouis, MO Dear Sir or Madam: Re:? *** and *** ***, Case # *** Thank you for bringing this situation to our attention.? By doing so, it gives us an opportunity to understand
how we can improve our services and better satisfy our customersI was so disappointed to read the letter Mrand Mrs*** wrote to the Revdex.com and am so sorry that they have had to experience such frustration for so long.? I was also very upset to learn of the level of service provided by our third-party delivery partner.? The poor execution of their team members is unacceptable and is not what we expect for any customer of Weekends? Only.? Please know that we have shared their letter and have discussed our concerns with the management of our delivery company Unfortunately, Mrand Mrs*** received a sofa that had electrical problems and damages from the start.? We attempted to rectify their situation by repairing their sofa in their home, but were unsuccessful.? We later offered them the opportunity to reselect a new sofa, but they preferred to receive a refund instead.? We are making arrangements to pick up their damaged product and refund the balance owed them for this purchase.? Because they financed their purchase through *** ***, we are processing the refund to *** *** to be applied to their account.? *** *** will, in turn, send them a check for the difference.? Again, we are truly sorry for the poor experience they had with their purchase from Weekends? Only.? It is our sincere hope that they will give us another opportunity to meet their needs in the future and that their next experience will be a truly pleasurable one.? Respectfully, *** ** *** Quality Care Call Center Manager cc:? ? ? ? ? Quality Assurance Manager

April 10, ? ? ? Dispute Resolution Department Revdex.com NBroadway, Suite StLouis, MO ? Dear Sir or Madam: ? Re:? ? ? ? *** ***, Complaint # *** ? We sincerely regret the inconvenience and frustration
Ms*** has been caused due to what sounds like a potential identify theft situation.? Ms*** made a purchase at Weekends Only which she financed through the *** *** *** *** (***).? She subsequently received a letter from *** regarding some concerns with her account.? Ms*** believes a fraudulent loan was applied for in her name and has asked Weekends Only to rectify the situation? We have informed her that if she truly believes that her identity has been used to apply for a loan using her *** financing account, she needs to file a formal dispute with *** who will then contact us and provide all the information we need to investigate the claim.? After we have done so and verified whether or not a purchase was, in fact made at Weekends Only on this fraudulent loan, her *** account will be adjusted accordingly.? ? We believe this concern will be resolved upon receiving a formal dispute from *** and consider this case closed.? ? Sincerely, ?
*** *** Manager, Quality Services

November 16, ? ? ? Dispute Resolution Department Revdex.com NBroadway, Suite StLouis, MO ? Dear Sir or Madam: ? Re:? ? ? ? *** ***, Case # *** ? I want to apologize for the delay in formally responding to
Mr***’s complaint, but please be assured that we have been taking care of our customer in the meantime.? ? We truly appreciate that Mr.? *** let us know about his frustrations with ***, our third-party furniture protection provider.? By doing so, he has helped us gain a better understanding of some of the issues our customers may face and, in turn, we can work to improve the services that we and our partners provide? We can understand why Mr*** was frustrated with the response he received from *** and their repeated appointment cancellations.? While this doesn’t help with his situation, we know that this is very unusual for ***.? ? Our own repair technician went to fix Mr***’s recliner on November 2, and we believe he was pleased with the outcome.? We believe we have resolved this concern and consider this case closed.? ? ? Sincerely, ? ? ? *** ** *** Quality Care Call Center Manager

Complaint: ***
I am rejecting this response because:Weekend's Only promised to refund my full premium for the *** PolicyAs of today, 7/22/17, there has been no refund issued to my *** *** account and I have not received any other form of paymentI want the premium refunded as promised
Sincerely,
*** ***

September 30, ? ? Dispute Resolution Department Revdex.com NBroadway, Ste StLouis, MO ? Dear Sir or Madam: ? Re:? ? *** ***, Case # *** ? Mr*** filed his complaint against Weekends Only with the Revdex.com after the
Guardsman furniture protection company denied the claim he submitted for repairs on the recliner he purchased from Weekends Only in March 2015, claiming it was a manufacturer defect He was further disappointed when he learned that Weekends Only covers manufacturer defects if reported within one year from the date of purchase.? While we understand how this may be frustrating, it also emphasizes the concept of Weekends? OnlyMost retailers, if a customer wants a replacement for their purchase, charge back the original cost to the manufacturer and those costs are packaged into their prices that are passed on to all customers.? Weekends Only does not do this, and it is just one of the ways we are able to keep our prices so low.? We negotiate the very lowest price with our suppliers with the agreement that we will cover manufacturer defects within one year of purchase, and we never charge back the supplier.? Our Mission is to “Save Our Customers Money” by offering our customers the lowest possible price on their furniture purchases, and this is just one of the many ways we are able to accomplish thisWe spoke with Mr*** earlier this week and explained how the Guardsman Furniture Protection Plan agreed and why his claim was denied.? We apologize if ? our sales associate did not clearly explain this at the time of purchase.? Because we value Mr*** as our customer, we agreed to refund the cost he paid for his Guardsman Furniture Protection Plan since he was not able to file a successful claimWe believe we have satisfactorily resolved this concern.? If you have any further questions or concerns, please let us know? Sincerely, ? ? *** *** Quality Care Call Center Manager

Complaint: ***
I am rejecting this response because:? I had to call *** *** and get them involved in this matter in order to force weekends only to refund the delivery fee but it also cost more than what they offered in damages to fix the dry wall.? ? so NO THEY NEED TO COUGH UP MORE MONEY FOR DAMAGES ------? ANOTHER $100-----? I HAD TO PAY SOMEONE ? TO FIX THE DAMAGED DRY WALL
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

June 22, ? Dispute Resolution Department Revdex.com NBroadway, Ste StLouis, MO ? Dear Sir or Madam: ? Re:? ? ? ? *** ***, Case # *** ? Thank you for bringing this situation to our attention ? Mr***
reported that the fabric on his sofa began showing signs of wear and cracking, and that the claim he filed with the Guardsman furniture protection company was denied because the damage did not result from an accident.? We sincerely apologize if our salesperson insufficiently explained all of the details of the Guardsman protection plan at the time of purchase ? Because we truly value Mr.? *** as our customer, we refunded him the amount he paid for the furniture protection plan coverage.? In a conversation with Mr*** on June 20, we also offered him an additional $refund on his original purchase, which he accepted? We believe this case has been satisfactorily resolved and consider the case closed.? If you have any further questions or concerns, please let us know Sincerely, *** ** *** Quality Care Call Center Manager

June 1, ? Dispute Resolution Department Revdex.com NBroadway, Ste StLouis, MO ? Dear Sir or Madam: ? RE:? *** ***, COMPLAINT # *** ? Thank you for bringing this situation to our attention.? By doing so, it gives us
another opportunity to better understand how we can improve our services and better satisfy our customers.? Weekends Only Furniture & Mattress is unlike most traditional furniture retailers that offer a full range of services and embed the costs of such services into their prices.? Our Mission is to “Save Our Customers Money” by offering our customers the lowest possible price on their furniture purchases.? One of the way we are able offer such low prices is by selling products that are still in their cartons or boxes that require some minor assembly by the customer (such as screwing legs on a sofa of dining chairs, living room tables, attaching the back of a recliner to its base, etc.), in addition to products that require full assembly by the customerIt is our intent that all our price tags for such items are clearly marked with “REQUIRE CUSTOMER ASSEMBLY;” however, it appears we may not have verbally communicated this message to Ms.? ***.? For this, we apologize and are sorry for the inconvenience she experiencedWe have learned that she has since had a family member assemble her chairs after we emailed her the assembly instructions.? We are also mailing her a $gift card as a further expression of our apology.? Ms*** indicated she was pleased with this offerWe believe this case has been resolved to the satisfaction of our customer and consider this case closed.? Please let us know if you have any further questionsSincerely, *** *** Manager, Quality Services

March 1, ? ? Dispute Resolution Department Revdex.com NBroadway, Suite StLouis, MO ? Dear Sir or Madam: ? Re:? *** *** Case # *** ? We were extremely disappointed to learn that Mr*** has been waiting months to receive
his replacement dining chairs, and we sincerely apologize for his inconvenience.? However, we are thankful he brought it to our attention because it gives our management team another opportunity to learn where our processes failed and make improvements to prevent similar disappointments.? We will be reviewing his situation in more depth so we can fully understand how the breakdown in our processes occurred.? ? Mr***’s replacement dining pieces have been sent to our South County store location and are ready for him to pick up.? We believe this case will be resolved upon his receiving his new dining pieces.? ? Sincerely, ? ? ? *** ** *** Quality Care Call Center Manager

March 19, 2018? Dispute Resolution DepartmentRevdex.com*** ** *** *** *** StLouis, MO 63102? Dear Sir or Madam:? Re:? Glenn ***, Complaint # ***? Thank you for bringing this situation to our attention.? By doing so, it gives us another
opportunity to understand how we can improve the quality of the product we sell, as well as the services we and our business partners offer to our customers.In September 2016, Mr*** purchased a leather recliner along with several other pieces of furniture.? ? He first contacted Weekends Only about the dye coming off his recliner in February after ***®, our third-party furniture protection plan provider, had denied his claim stating it was wear and tearWeekends? Only? offers our customers a 1-year manufacturer warranty in the case of a manufacturer defect, however, his claim also falls outside the warranty period.? We have sold this recliner for several years and have not received any similar complaints with this product that would indicate it is defective.At Mr***’ request, we will refund him the cost he paid for his ***® furniture protection plan.? By doing so, he will not have warranty coverage on any of the furniture he purchased should any issues arise in the future.? He indicated he understood and still wanted the refund, so he should be receiving a check in the mail from Weekends Only in the near future.We believe we have satisfactorily resolved this complaint.? If you have any questions, please feel free to contact us.? Sincerely,? *** ***Manager, Quality ServicesTell us why here

Initial Business Response /* (1000, 5, 2016/03/03) */
March 2,
Dispute Resolution Department
Revdex.com
NBroadway, Ste
StLouis, MO XXXXX
Dear Sir or Madam:
RE: *** ***, CASE # XXXXXXX
Thank you for bringing this situation to our attention
While we are disappointed to learn of Ms***'s experience, we are thankful she brought the matter to our attention By doing so, it has given our management team another opportunity to learn where our processes failed and to take the necessary steps to ensure it doesn't happen again in the future
We obviously made an error when Ms*** was delivered the wrong sofa for her mother, and for that we sincerely apologize Unfortunately, she was further disappointed to learn that we could not deliver the correct sofa for several days Due to an unforeseen amount of furniture deliveries that week, all of our delivery slots were booked We have since increased our delivery slots on the days we deliver to accommodate the increase in volume; however, we believe our drivers also need a weekend of their own, which is why we do not deliver on Wednesdays and Thursdays
Ms***'s mother was allowed to use the original sofa until we were able to deliver the correct one she purchased In addition, she received a full refund of her delivery fee
We believe we have satisfactorily resolved this concern and consider the case closed If you have any further questions or concerns, please let us know
Sincerely,
*** ***
Quality Care Call Center Manager
Initial Consumer Rebuttal /* (3000, 7, 2016/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not acceptable My mother used the wrong sofa because she had no other choice Your company absolutely refused to bring her the right sofa for days and you gave a bunch of lame reasons why you couldn't You know all about it, *** I talked to you specifically
THEN when you DID bring the right sofa, you almost pulled the wrong sofa off the truck AGAIN Had I not been there, my mother would have gotten the wrong sofa AGAIN They also had no knowledge that they needed to pick up the one you FORCED her to use for days Then it took them almost an hour to get one of the legs on the right one because the craftsmanship of the sofa was so bad
Per my original complaint, I said you refunded the delivery fee I want an additional $refunded Thank you

August 2, ? ? Dispute Resolution Department Revdex.com NBroadway, SteStLouis, MO ? Dear Sir or Madam: ? Re:? *** ***, Case # *** ? Thank you for bringing this situation to our attention.? While we are disappointed to
learn of Ms.? ***’s experience, we are grateful to have the opportunity to address this issue so we can gain a better understanding of how to improve our services ? We sincerely apologize to Ms*** for the delay in receiving the missing hardware and instructions for her bed.? We are looking into why this unnecessary delay occurred and will take the necessary steps to improve our processes to prevent this from happening again? ? She has since received the hardware and instructions, so we believe this case has been resolved.? If you have any further questions, please let us know? Respectfully, ? ? ? *** ** *** Quality Care Call Center Manager ?