Weekends Only, Inc.

Complaint: [redacted]
I am rejecting this response because:  I am concerned about the paragraph referring to [redacted] sending us the diffetence.  I want to clarify that the total amount we financed for the furniture will be refunded, and any charges from [redacted] to handle the transaction will be paid by Weekends Only.   I want to take this opportunity to thank the BBC for your assistance in this matter.  We appreciate your services.
Sincerely,
[redacted]

October 27, 2017 Dispute Resolution DepartmentRevdex.com211 N. Broadway, Ste. 2060St. Louis, MO 63102 Dear Sir or Madam: Re:  [redacted] Thank you for bringing this situation to our attention.  While we are disappointed to learn of Mr....

[redacted]’s delivery experience, we are grateful to have the opportunity to address this issue so we can gain a better understanding of how to improve our services, as well as those of our business partners. On behalf of Weekends Only and our third-party delivery partner, [redacted], we sincerely apologize to Mr. [redacted] for the damage to his home that occurred during his furniture delivery.  From what I understand, [redacted]’s contractor for their delivery driving team went to inspect the damage and made the assessment that the damage they caused was only a very small percentage of the existing damage to the entire floor.  It is his belief that they should only be reasonable for the portion his team damaged and offered $500, which Mr. [redacted] declined.   The contractor of the delivery driver team will turn this claim over to his insurance company for consideration.  We appreciate Mr. [redacted]’s patience as it is not unusual for claims to take quite some time to be resolved through the insurance process. All future correspondence on this matter should be directed to Mr. [redacted], Manager of [redacted] delivery company.  He may be contacted at [redacted].  Again, we are truly sorry for Mr. [redacted]’s poor experience and it is our hope that his next experience with Weekends Only is an entirely pleasant one.Tell us why here...

Complaint: [redacted]
I am rejecting this response because: 
They are making several false accusations about what took place both in what was the issue and I most certainly did not threaten anyone or become hostile.  I was agitated and upset after weeks of dealing with this issue, then driving an hour, shopping for hours with a toddler, then made to wait for an hour in my car waiting on their corporate office Ann to call me back. Obviously Mr. [redacted] was given misleading information, I never had any correspondence with him. He is more than welcome to contact me if he would like. We have recieved their refund check and cashed it.   I have no desire to ever shop there again, we were lied to by associates while we there trying to find a replacement and they were totally unaware of our situation.
Sincerely,
[redacted]

February 20, 2017         Dispute Resolution Department Revdex.com 211 N. Broadway, Suite 2060 St. Louis, MO 63102   Dear Sir or Madam:   Re:  [redacted], Case # [redacted]   While we were extremely disappointed to learn of Mr. [redacted]’s...

experience with his several furniture deliveries and the damage that occurred to his home, we are thankful he brought this to our attention.  The length of time it has taken our third-party delivery partner, [redacted] ([redacted]), to resolve his concerns – and the lack of communication that occurred during the process – is not the level of service we expect from our business partners.  Please know that we have shared his letter and discussed our concerns with the management of our delivery company.   After receiving Mr. [redacted]’s letter from the Revdex.com, we contacted the manager of [redacted] and learned that a check was mailed to Mr. [redacted] on Friday, February 17.  He should expect to receive it sometime this week.    Again, we offer our sincere apologies and we sincerely hope Mr. [redacted] will give Weekends Only another opportunity to serve him in the future.  We trust that his next experience will be an entirely pleasant one.   We believe this case will be resolved upon Mr. [redacted]’s receipt of his check.  If you have any further questions or concerns, please let us know.   Sincerely,       [redacted] Quality Care Call Center Manager   cc:       Manager, [redacted]             Quality Assurance Manager

December 13, 2016   Dispute Resolution Department Revdex.com 211 N. Broadway, Suite 2060 St. Louis, MO 63102   Dear Sir or Madam:   Re:  [redacted], Case #[redacted]   Thank you for bringing this situation to our attention because a positive experience for our...

customers is very important to us.  It is obvious we made some errors and, for this, we sincerely apologize.   Ms. [redacted] was disappointed that our delivery company would not remove her old mattress at the time her new mattress was delivered.  While it is true that we do remove old mattresses from homes, we are not able to do so in all cases due to OSHA regulations and to protect the health of our employees and those of our third-party delivery partner.  At the time she purchased her mattress and set up delivery, she should have been informed of our policy requiring the old mattress be free of stains, in addition to being provided with a copy of the attached policy.  We are very sorry if we neglected to clearly inform her of this or provide her with our furniture and mattress removal policy.   We also confirmed that our Customer Service Representative did, in fact, offer her a $40 gift card but only sent her a $25 card.  We have since spoken with Ms. [redacted] and she informed us she did not want the gift card, so we voided the card and issued her a credit of $49.50 (half of her delivery fee).   We believe this case has been satisfactorily resolved and consider this case closed.  If you have any further questions or concerns, please let us know.   Sincerely,       [redacted] Quality Care Call Center Manager   Attachment

September 9, 2016       Dispute Resolution Department Revdex.com 211 N. Broadway, Ste. 2060 St. Louis, MO 63102   Dear Sir or Madam:   Re:  [redacted], Case #[redacted]   Thank you for bringing this situation to our attention.  While we are...

disappointed to learn of Mr. [redacted]’s delivery experience, we are grateful to have the opportunity to address this issue so we can gain a better understanding of how to improve our services.    On behalf of Weekends Only and our third-party delivery partner, [redacted] ([redacted]), we sincerely apologize to Mr. [redacted] for the damage to his home that occurred during his furniture delivery.   It is our understanding that Mr. [redacted] has since spoken with the manager of [redacted] and agreed to a higher settlement amount.    We believe this complaint against [redacted] has been successfully resolved.  We truly value Mr. [redacted] as our customer and thank him for his past business.  It is our sincere hope that his next experience with Weekends Only will be an entirely pleasurable one.   Sincerely,       [redacted] Quality Care Call Center Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

July 7, 2016 Dispute Resolution Department Revdex.com 211 N. Broadway, Ste. 2060 St. Louis, MO 63102   Dear Sir or Madam:   Re:      [redacted], Case # [redacted]   We regret that Ms. [redacted] has been inconvenienced due to her reclining chairs not...

functioning properly and for having to wait so long for us to receive the parts to repair them.  It is obvious we had a breakdown in our processes and did not sufficiently follow-up on the status of her parts or with Ms. [redacted] in a timely manner during a time of employee transition at Weekends Only.  For this, we are truly sorry.    And while we are extremely disappointed to learn of her experience and wish this hadn’t occurred, we are thankful she let us know.  By doing so, she has not only given us the opportunity to try to fix the problem, but we have also learned of another opportunity for improvement on our end.    We have received parts for one of her chairs and contacted Ms. [redacted] to schedule a repair visit.  We are still waiting upon the parts for her second chair that are coming from  a different manufacturer and will contact her immediately upon receipt to schedule the second repair.  Since we no longer carry the chair she purchased, we are unable to provide her a quick replacement.  We continue to follow-up with the manufacturer on the status of the parts and hope to have this matter resolved for her very soon.   Sincerely,       [redacted] Quality Care Call Center Manager