Weekends Only

I have talked with them and the guardsmen is going to replace the couch and weekends only is going give us store credit for the matching set They only thing is they want us to return the material even though we paid for delivery and setup

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 7, 2015/06/08) */ June 3, Dispute Resolution Department Revdex.com NBroadway, Ste StLouis, MO XXXXX Dear Sir or Madam: RE: [redacted] (& ***) [redacted] , CASE # XXXXXXX Thank you for bringing this situation to our attentionWhile we are disappointed to learn of Mr [redacted] 's experience with our previous furniture protection company, Guardsman, we are thankful he brought the matter to our attention so we could take care of his situation Upon receiving photos of Mr [redacted] 's damaged furniture, we determined it should have, in fact, been covered by GuardsmanBecause we value Mrand Mrs [redacted] as our customers, we offered them some possible optionsMr [redacted] indicated he would like us to order the part from the manufacturer and, once received (in approximately to weeks), we will contact him to schedule an in-home repairHe is aware of the repair service fee due to the accidental damage and was provided with an cost estimate We believe will be satisfactorily resolved upon the repair of his furniture and consider the case closedIf you have any further questions or concerns, please let us know Sincerely, [redacted] Quality Care Call Center Manager cc: WEO Account XXXXXX

May 31, Dispute Resolution Department Revdex.com NBroadway, SteStLouis, MO Dear Sir or Madam: Re: [redacted] , Case # [redacted] Thank you for bringing this situation to our attention It is clear from reading Ms [redacted] ’s letter that she experienced several frustrations in connection with her furniture purchase and delivery from Weekends Only and we sincerely apologize for her inconvenience I am so sorry that our sales associate provided her with incorrect information regarding the Furniture Protection Plan would coverage as far as repairs on the imperfect or blemished loveseat she purchased Upon learning of our error, we arranged for our repair technician to visit her home to see if it could be repaired Unfortunately, her loveseat was not repairable so we offered her the opportunity to reselect another loveseat and matching recliner, as well as provide a discounted delivery fee since we no longer carried the same loveseat (it’s very possible she purchased our last one) While we understand how this may be frustrating, it also emphasizes the concept of Weekends Only We buy a lot of ‘opportunity buys’ that may have limited quantities available and cannot be reordered This ‘treasure hunt’ type of experience at Weekends Only is what makes us unique in that you never know what you’ll find in our stores, or what may not be there the very next weekendMs [redacted] was disappointed yet again when she learned the furniture pieces would not fit through her doorway and that our delivery company could not bring her furniture back later that same evening due to their predetermined routing and work schedule After discussing the best options for redelivery with Ms [redacted] , arrangements were made for her to receive her furniture on Sunday, May Our General Manager, [redacted] , received an email from Ms [redacted] on May letting us know that her situation was finally resolved for herAgain, we sincerely apologize to Ms [redacted] for her inconvenience It is our sincere hope that she will give Weekends Only another opportunity in the future and that her next experience will be an entirely pleasurable oneSincerely, [redacted] Quality Care Call Center Manager cc: WEO Account [redacted] in the name of [redacted]

September 9, Dispute Resolution Department Revdex.com NBroadway, SteStLouis, MO Dear Sir or Madam: Re: [redacted] , Case # [redacted] Thank you for bringing this situation to our attention While we are disappointed to learn of Mr***’s delivery experience, we are grateful to have the opportunity to address this issue so we can gain a better understanding of how to improve our services On behalf of Weekends Only and our third-party delivery partner, [redacted] (***), we sincerely apologize to Mr [redacted] for the damage to his home that occurred during his furniture delivery It is our understanding that Mr [redacted] has since spoken with the manager of [redacted] and agreed to a higher settlement amount We believe this complaint against [redacted] has been successfully resolved We truly value Mr [redacted] as our customer and thank him for his past business It is our sincere hope that his next experience with Weekends Only will be an entirely pleasurable one Sincerely, [redacted] Quality Care Call Center Manager

December 13, Dispute Resolution Department Revdex.com NBroadway, Suite StLouis, MO Dear Sir or Madam: Re: [redacted] , Case # [redacted] Thank you for bringing this situation to our attention because a positive experience for our customers is very important to us It is obvious we made some errors and, for this, we sincerely apologize Ms [redacted] was disappointed that our delivery company would not remove her old mattress at the time her new mattress was delivered While it is true that we do remove old mattresses from homes, we are not able to do so in all cases due to OSHA regulations and to protect the health of our employees and those of our third-party delivery partner At the time she purchased her mattress and set up delivery, she should have been informed of our policy requiring the old mattress be free of stains, in addition to being provided with a copy of the attached policy We are very sorry if we neglected to clearly inform her of this or provide her with our furniture and mattress removal policy We also confirmed that our Customer Service Representative did, in fact, offer her a $gift card but only sent her a $card We have since spoken with Ms [redacted] and she informed us she did not want the gift card, so we voided the card and issued her a credit of $(half of her delivery fee) We believe this case has been satisfactorily resolved and consider this case closed If you have any further questions or concerns, please let us know Sincerely, [redacted] Quality Care Call Center Manager Attachment

April 24, Dispute Resolution DepartmentRevdex.comNBroadway, Suite StLouis, MO Dear Sir or Madam: Re: [redacted] , Complaint # [redacted] Thank you for bringing this situation to our attention By doing so, it gives us an opportunity to understand how we can improve our services and better satisfy our customersIn August 2015, Ms [redacted] purchased a storage bed from Weekends Only, along with a [redacted] furniture protection plan When a part on her bed broke, [redacted] determined it was not repairable and authorized an exchange so we applied a store credit to her account towards her future reselection We can understand her reluctance in receiving the same bed that she had problems with; however, her [redacted] protection plan would cover the cost of the replacement Should Weekends Only have refunded her purchase price as she requested, we would have been responsible for absorbing the entire cost of the product and would not be reimbursed by [redacted] After speaking with Ms [redacted] , she agreed to allow our team to deliver and set up a new bed for her on Friday, April We also sent her a $gift card as another expression of our apology for her inconvenience and withthe hope she will give Weekends Only another opportunity to serve her in the future She indicated she was happy with this resolutionWe believe we have successfully resolved this concern and consider this case closed Sincerely, [redacted] ***Manager, Quality Services cc: WEO Account [redacted] , [redacted]

December 30, Dispute Resolution Department Revdex.com NBroadway, Suite StLouis, MO Dear Sir or Madam: Re: [redacted] , Case # [redacted] We truly appreciate that Mr [redacted] let us know about his frustrations in trying to get his sofa repaired By doing so, he has helped us gain a better understanding of some of the issues our customers may face and, in turn, we can work to improve the services that we and our partners provide In early October, Mr [redacted] contacted [redacted] , our third-party furniture protection plan provider, and we understand that [redacted] experienced some difficulty connecting with him to set a repair tech visit to inspect / repair his furniture A visit was set for early November, which Mr [redacted] rescheduled On December 5, a repair technician visited his home and determined materials had to be ordered from the manufacturer to repair his seat cushions, which can take up to six weeks to receive Once the material has been received, [redacted] planned to schedule another appointment to repair his furniture In the meantime, Mr [redacted] contacted the Revdex.com We have since coordinated with [redacted] and they offered him the opportunity to return his original sofa and reselect another one within the next days [redacted] also agreed to pay $of his delivery fee on this transaction We believe we have resolved this concern and will consider the case closed upon his selecting a new sofa and returning his original one If you have any further questions or concerns, please let us know Sincerely, [redacted] Quality Care Call Center Manager

July 27, Dispute Resolution Department Revdex.com NBroadway, SteStLouis, MO Dear Sir or Madam: Re: [redacted] , Case # [redacted] While we are extremely disappointed to learn of Ms [redacted] ’s experience, we are thankful she brought it to our attention By doing so, it gives our management team another opportunity to learn where our processes failed and to take the necessary steps to correct We sincerely apologize for her difficulty in reaching someone at our Call Center in a timely manner We are taking measures to correct this situation so no other customers have a similar experience We have arranged to have our repair technician visit her home with the necessary parts to repair her sofa on Thursday, August While we believe he will be able to resolve her concerns at that time, we will follwith the Revdex.com after that date Sincerely, [redacted] Quality Care Call Center Manager

Complaint: [redacted] I am rejecting this response because: I had to call [redacted] and get them involved in this matter in order to force weekends only to refund the delivery fee but it also cost more than what they offered in damages to fix the dry wall so NO THEY NEED TO COUGH UP MORE MONEY FOR DAMAGES ------ ANOTHER $100----- I HAD TO PAY SOMEONE TO FIX THE DAMAGED DRY WALL Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:They have always given me dates to expect the parts and it has never happened so why am I to expect it to happen this time What I would really like is for my money back because if they do ever get the chair fixed how am I to believe that it will truly be fixed and won't break again So no I don't believe them Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I am concerned about the paragraph referring to [redacted] sending us the diffetence I want to clarify that the total amount we financed for the furniture will be refunded, and any charges from [redacted] to handle the transaction will be paid by Weekends Only I want to take this opportunity to thank the BBC for your assistance in this matter We appreciate your services Sincerely, [redacted]

June 21, Dispute Resolution DepartmentRevdex.comNBroadway, Ste2060StLouis, MO Dear Sir or Madam: Re: [redacted] In follto our previous response of May 27, Ms***’s chair has been repaired We have also sent her a $gift card as a token of our sincere apology for the inconvenience she experienced.We believe this case has been successfully resolved and consider the case closed.Respectfully, [redacted] Quality Care Call Center Manager [redacted] Executive AssistantWeekends Only Furniture & Mattress

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ July 29, Dispute Resolution Department Revdex.com NBroadway, Ste StLouis, MO XXXXX Dear Sir or Madam: RE: [redacted] , CASE # XXXXXXX Thank you for bringing this situation to our attention While we are disappointed to learn of Ms [redacted] 's experience, we are grateful to have the opportunity to address this issue so we can gain a better understanding of how to improve our services Unfortunately, the parts required to repair the reclining mechanism in Ms [redacted] 's sofa were not received from the manufacturer in a timely mannerWe can certainly understand her frustration and sincerely apologize to for the delayWe have since received the parts necessary to repair both her sofa and loveseat, and our service technician is scheduled for an in-home repair on August We believe this case will be satisfactorily resolved upon the repair of her furniture and consider the case closedIf you have any questions, please feel free to contact me Respectfully, [redacted] Quality Care Call Center Manager cc: WEO Account XXXXXX Final Business Response / [redacted] (1000, 14, 2015/10/13) */ October 13, Dispute Resolution Department Revdex.com NBroadway, Ste StLouis, MO XXXXX Dear Sir or Madam: RE: [redacted] , CASE # XXXXXXX We previously replied to Ms [redacted] 's claim on July 29, 2015, and the case was administratively closed by the Revdex.comIt was not until sometime later that we learned Ms [redacted] submitted additional concerns to the Revdex.com but they were never passed [redacted] to Weekends Only since the case was closedWe apologize to Ms [redacted] for the delay in responding to those claims in a timely manner Weekends Only and Ms [redacted] later reached an agreement in which we credited her account the amount of her furniture purchaseShe has since reselected different pieces and there is no remaining credit balance on her account We believe this case has been satisfactorily resolved consider the case closed Respectfully, [redacted] Executive Assistant

.11/15/20173:pm After filing the complaint they took care of everythingSo thank you for your help

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

The business has resolved this to my satisfaction

September 30, Dispute Resolution Department Revdex.com NBroadway, SteStLouis, MO Dear Sir or Madam: Re: [redacted] , Case # [redacted] Mr [redacted] filed his complaint against Weekends Only with the Revdex.com after the Guardsman furniture protection company denied the claim he submitted for repairs on the recliner he purchased from Weekends Only in March 2015, claiming it was a manufacturer defectHe was further disappointed when he learned that Weekends Only covers manufacturer defects if reported within one year from the date of purchase While we understand how this may be frustrating, it also emphasizes the concept of Weekends OnlyMost retailers, if a customer wants a replacement for their purchase, charge back the original cost to the manufacturer and those costs are packaged into their prices that are passed on to all customers Weekends Only does not do this, and it is just one of the ways we are able to keep our prices so low We negotiate the very lowest price with our suppliers with the agreement that we will cover manufacturer defects within one year of purchase, and we never charge back the supplier Our Mission is to “Save Our Customers Money” by offering our customers the lowest possible price on their furniture purchases, and this is just one of the many ways we are able to accomplish thisWe spoke with Mr [redacted] earlier this week and explained how the Guardsman Furniture Protection Plan agreed and why his claim was denied We apologize if our sales associate did not clearly explain this at the time of purchase Because we value Mr [redacted] as our customer, we agreed to refund the cost he paid for his Guardsman Furniture Protection Plan since he was not able to file a successful claimWe believe we have satisfactorily resolved this concern If you have any further questions or concerns, please let us know Sincerely, [redacted] Quality Care Call Center Manager

I ordered furniture I have had different attempts to deliver undamaged furniture and its been unsuccessful it was scheduled to have this junk picked up on DecI get voicemail from the manager stating that the driver willnot be out to pick up this furniture I am requesting a full refund I will not spend anymore money with a company with service that is so poor and no kind of respect or any care for their customers I spend my money with loyal companies I do not spend my money on damage items and I purchased a warranty I should not and will not accept any damaged property This has caused nothing but stress and inconvenience that I have had to deal with over the holidays from Dec until current and still not resolved This is holding me up from making a purchase with another store I demand my full refund immediatelyI am requesting my full refund immediately