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Weeks Upholstering

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Weeks Upholstering Reviews (1)

Initial Business Response /* (1000, 10, 2015/09/10) */
We did one chair for the customer, she liked it so well she dropped off a second chairWe were already commited to other projects projectsLost sight of chair and got behind on all of our jobsWe did tell her we were sorry, we didn’t have
time to complete the job in a timely mannerOur criteria for business is it is better to do the job right instead of fastWe are sorry for her unmet expectations, and we returned it to her in the condition we received it, except for dustAnd we did refund her deposit
Initial Consumer Rebuttal /* (3000, 12, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
"We did one chair for the customer, she liked it so well she dropped off a second chair." I wanted to drop off both chairs at the same time, but was told by Weeks to just drop off one and then when that is finished, to drop off the second
"We did tell her we were sorry..." Untrue, refund was given but never an apology
"...we returned it to her in the condition we received it, except for dust." Untrue, I've attached photos of brown marks across the chair arms and scuff marks on the wood portion of the chair

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Address: 229 N Grand Ave W, Springfield, Illinois, United States, 62702-2550


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