Dear Ms. [redacted]: We have received your communication regarding the account of [redacted]. Mr. [redacted] has already been contacted and issued a one night refund (47.60) for the inconvenience he described. Mr. [redacted] was emailed on March 29, 2016. Investigation...
showed did not check in at 10pm but 622 p.m. After receiving call approx 10p.m. guest was attended to by our maintenance man. At 10:22 p.m. gst was moved to another domicile. Housekeeping report shows new room was serviced and smoke alarm was found unattached on the second morning. Alarm was attached and in working order. Guest claims no service was obtained and for this reason housekeeper was placed on -probation. Housekeeper has since parted ways with our establishment. Refund for one night was issued along with the original communication to Mr. [redacted]. We apologized to guest a second time. Hope this description helps to put things into perspective. [redacted] Manager
Notifying you that the complaint assigned ID *** has been refunded in full
Thank you for your time
Carmen ***, Owner
Dear Ms. [redacted]: We have received your communication regarding the account of [redacted]. Mr. [redacted] has already been contacted and issued a one night refund (47.60) for the inconvenience he described. Mr. [redacted] was emailed on March 29, 2016. Investigation...
showed did not check in at 10pm but 622 p.m. After receiving call approx 10p.m. guest was attended to by our maintenance man. At 10:22 p.m. gst was moved to another domicile. Housekeeping report shows new room was serviced and smoke alarm was found unattached on the second morning. Alarm was attached and in working order. Guest claims no service was obtained and for this reason housekeeper was placed on -probation. Housekeeper has since parted ways with our establishment. Refund for one night was issued along with the original communication to Mr. [redacted]. We apologized to guest a second time. Hope this description helps to put things into perspective. [redacted] Manager