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Wegmans Food Markets, Inc.

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Reviews Wegmans Food Markets, Inc.

Wegmans Food Markets, Inc. Reviews (21)

I am writing in response to [redacted]’s complaint about continuing to receive unwanted mail from Wegmans.  Mr. [redacted] is not in our Shoppers Club records and we are not specifically targeting any promotional materials to him.  However, we do purchase mailing lists from time to time...

and it is entirely possible his address is on one or more of those lists.  If Mr. [redacted] is able to email or send us a picture of mail he received from Wegmans (specifically the front and the back), we can try to trace back to the source of the mailing and make an attempt to have his address removed from that particular list.  Sincerely, MaryJoan M[redacted]

Our store manager talked with [redacted].  He apologized for her inconvenience and distress.  She will fax her receipt to the store, and we will figure out how to credit her Shoppers Club account.  As an added apology for her inconvenience, the store manager will give a Wegmans...

gift card to Ms. [redacted], who seemed satisfied with the resolution.  Jo [redacted], vice president of media relationsWegmans Food Markets | Consumer Affairs

I called Mr. [redacted] directly because he didn’t mention the location of the store where he shopped in the Revdex.com complaint, and there are two possibilities in that area of Pennsylvania.   I started by apologizing for the service he received when he approached our service desk.  He went...

on to explain that he said something to the employee that upset her.  When the night manager came to discuss the matter, the employee reported what Mr. [redacted] had said.  At that point, the night manager was not apologetic, and instead, told Mr. [redacted] that he could not speak to our employee in that way.  Mr. [redacted] acknowledged that he wished he hadn’t said that to her.   He also spoke with our store manager about the matter.  I repeated that I was sorry for what had happened, and Mr. [redacted] seemed to be happy with my apology.

Thank you for passing along the complaint made by [redacted] T. [redacted] on Wednesday, March 7, following an unsatisfactory customer experience in our Ithaca store on Monday, March 5. Ms. [redacted]’s prescription was written for a brand name only. However, this particular brand name prescription is being...

discontinued by its manufacturer and we did not have an adequate supply to fully fill her prescription. The pharmacy employee made the decision to fill the prescription with the generic equivalent, so that the customer would have the necessary amount of the drug. Unfortunately, no one in our pharmacy made the customer aware of this substitution prior to her coming to the store to pick it up. When she saw that the pills were a different color, she was concerned that the wrong drug had been dispensed. She left the store without the order. We were alerted to this complaint on March 7 and investigated at the store level on March 7 and 8. We contacted the customer on March 8 to express our apologies for not asking her permission before filling her prescription with a generic substitute. We assured her we have now coached our employees on the preferred method of having the pharmacist review any substitution that is not explicitly listed as acceptable on the prescription. She shared her customer service concerns and we agreed that proper staffing can be a concern. It is now a focus of our efforts at the store. We have changed the layout for the lines in the pharmacy at Ithaca this past weekend to help with customer flow. We also waived her co-pays and are arranging for as much of the brand-name drug to be pulled from other stores to supply her, until we find a satisfactory solution for her and her physician.   Sincerely, MaryJoan M[redacted] Consumer Services Manager

This product (Wegmans Peppermint Herbal Tea, 40 count) should always be available at our W. Taft Rd. store in Liverpool.  It is stocked in our coffee/tea aisle and/or in Nature's Marketplace.  I checked with the category merchant, who was able to confirm that the product has been selling...

at that store.  He was able to verify this through scanning records. We sincerely apologize to Mr. [redacted] if it was out of stock when he shopped.   If this problem persists, Mr. [redacted] can talk with the store manager or contact our consumer affairs department at [redacted].

this company needs to remove my address this is excuses and if this does not stop I will have to file a civil and criminal law suites since I do not have a scanner I am unable to scan this company needs to stop playing games their attorneys know that the company is in violation of laws companies think they can hide behind attorneys which is not true If I do get more junk mail their will be law suites filed and the news medias involved here I am not the right person to play games here

Jo called to provide verbal response due to HIPPA. We had VP of pharmacy Operations,Dan F[redacted] and Pharmacy area manager,  John M[redacted], contact the customer, apologized for the inadvertent billing of the secondary prescription insurance on file for her parents and the unsatisfactory customer...

service interaction. John M[redacted] assured the customer that all the parent's claims will be billed correctly in the future. The error was due to a secondary prescription insurance being on file in system, it has now been deactivated.

This is regarding complaint no [redacted]. I spoke to Holly who was supposed to talk to Sean the grocery manager to make sure the 40 count wegmans peppermint herbal tea was stocked. I will visit the store within the next few days to see that this has been done.

Our store manager, Phil Q[redacted], contacted Mr. [redacted] on 2/19 to apologize.   Phil had first determined that there was a problem with the 'red phone.'  Although it was ringing for the customer, it was not ringing at the service desk.   It was been called in for...

repair.  A sign was posted on the phone to let customers know it isn't in working order.    Phil explained all of this to Mr. [redacted] and offered his apologies for the entire experience. Mr. [redacted] appreciated the apology and said that he is willing to give Wegmans another chance, for which we are very grateful.Jo N[redacted] Wegmans Consumer Affairs Department

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.    A 25.00 credit?-that is an insult for stealing my information-I am not accepting that and will be taking legal action [redacted]  Regards,  [redacted]

To Whom It May Concern: I am writing to address [redacted]’s concerns about ground beef pricing at Wegmans.  I’m sorry that our Ithaca store did not better explain our pricing for this product.  The lower, ‘family pack,’ price for ground beef applies to quantities greater than 5...

lbs.  Quantities less than 5 lbs., have the higher retail price. Therefore, the per-pound price for a 3 lb. package of ground beef would be same as the price for a 1 lb. package. Thank for the opportunity to respond. Jo N[redacted] Wegmans Food Markets | Consumer Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The business states that I said something to the employee that upset her.  The placement of that unqualified (taken out of context) sentence) suggests that I was the cause of the dispute, which a reader may interpret as she ignored me because I said something to her.  That is not how it happened and the respondent from the business should clarify that I was not.  The fact that the store's employee goaded me into saying something  to her does not diminish her rudeness.  I apologized for what I said to both the store manager and to the representative from Wegman's Consumer Relations, and added that I was wrong.  Nowhere does the manager's reply to me or the representative's reply indicate that the employee was rude, unprofessional and in the wrong from the start.  Wegman's needs to make that clarification instead of trying to excuse their employee's rudeness by switching the blame  I said something to her ONLY AFTER she refused to acknowledge my presence.  I walked away, returned within a few seconds and when she still did not acknowledge me; only then did I said something untoward to her.  ]
Regards,
[redacted]

Problem: Advertising issues consumer filed duplicate complaint: I keep no getting junk mail from Wegmans they promised to stop sending me junk mail and have failed to keep their promises this company loves to play games with people they are in violation of my 1st 4th 8th 14th amendment rights this company needs to remove my address from their mailing list right away vice president of marking needs to be involved this time  Desired Resolution: Modification/discontinuance of an advertised claim  Desired Outcome:  I keep no getting junk mail from Wegmans they promised to stop sending me junk mail and have failed to keep their promises this company loves to play games with people they are in violation of my 1st 4th 8th 14th amendment rights this company needs to remove my address from their mailing list right away vice president of marking needs to be involved this time

Our response is the same as previously stated.  Mr. [redacted] is not in our Shoppers Club records and we are not specifically targeting any promotional materials to him.  However, we do purchase mailing lists from time to time and it is entirely possible his address is on one or more of those lists.  If Mr. [redacted] is able to email or send us a picture of mail he received from Wegmans (specifically the front and the back), we can try to trace back to the source of the mailing and make an attempt to have his address removed from that particular list.  Sincerely,  MaryJoan M[redacted]  Consumer Services Manager

To Whom It May Concern: I am writing in response to [redacted]’ complaint about her experience at our Mt. Read store.   First, I want to offer a sincere apology on behalf of our store. Our store manager spoke with the person who was making panini sandwiches yesterday to discuss the...

incident. The employee, apparently, did not hear the customer’s question clearly, but now understands what was asked and why.  She assured our store manager that had she heard the question, she would have gladly offered to make that day’s panini (Turkey Club) without the bacon.  Although she has not asked for a refund, we will send Ms. [redacted]’ a gift card at the address noted in the Revdex.com complaint.  We appreciate her business and hope she can enjoy another meal in our Market Café.    Jo N[redacted], Consumer Affairs Department Wegmans Food Markets | Consumer Affairs

To Whom It May Concern:We are very sorry for the inconvenience and concern that this matter has caused for Mr. & Mrs. [redacted]. Here are the chain of events that led us to this pointCheck #11867, written to Wegmans in the amount of $188.11 from the account of [redacted] V. [redacted] and [redacted] A....

[redacted] on 3/18/2017, was returned to Wegmans unpaid from the Federal Reserve.  The reason for the return was ‘Forged.’  (I’ve attached a copy of the return notice.)This prompted Wegmans to terminate check cashing privileges on the customers’ Shoppers Club account, to protect against other ‘forged’ or returned checks, and charge a $35 service fee for a returned check. Mr. [redacted] spoke with Ms. [redacted] in our credit department on 4/10/17, and as a result, Wegmans waived the $35 fee.  Wegmans also contacted our bank in effort to redeposit the check; however, that was not possible because the check was returned as a final chargeback.We do not know at this point whether the indication of forgery was a bank or Federal Reserve error.  But, as of this date, Wegmans has not collected on this check, and is still owed $188.11 for the merchandise purchased on 3/18/17 at our Leesburg store. Wegmans’ credit department called the customer on 4/20/17 and left a message, but has not heard back.  Our credit department will call Mr. [redacted] again in an effort to resolve this matter.Jo N[redacted], vice president of media relationsWegmans Food Markets | Consumer Affairs1500 Brooks Ave. | Rochester, NY | 14603

I am responding to the complaint filed by [redacted]  Through the central bank system, Ms. [redacted]’s check was returned electronically by our bank to Wegmans in error due to an illegible payee line.  The bank believed that the check was written to Wegmans, and as such, our credit representative entered the check into our collection system.  A collection letter was sent to Ms. [redacted].  Ms. [redacted] contacted our credit department stating that she had never shopped at Wegmans and believed we had committed fraud and identity theft.   Our credit representative further researched the matter and was able to view an image of the check on our bank’s web site;  she could see that the payee name was nearly illegible and could be read as W[redacted] or Wegmans.  The representative then checked to see if Ms. [redacted] had a Shoppers Club card to determine if she had any shopping history at Wegmans.  She did not.  It was concluded that the check was likely written to Walgreen’s as Ms. [redacted] had stated.  Wegmans credit department sent a letter to Ms. [redacted] and also a $25 gift card (even though this error happened through no fault of Wegmans). They also expunged all check information and charged the collection item back to our bank.  We have resolved this matter to the best of our ability and do not feel that any additional action on our part is necessary.   Jo N[redacted], vice president of media relations Wegmans Food Markets | Consumer Affairs

yes send copies of the front and back of the check. They fraudulently stated on the phone that the check was written out to WEGMANS and I wrote it out to W[redacted] and it was cashed by W[redacted]_ I emailed Colleen Wegman  that I had check FRAUD and there was no response- so have her call me at...

[redacted]

[redacted], I called [redacted] to apologize for this situation.  She was very grateful for the call and the apology.  Although she did not request or want compensation, I offered to send her a $25 Wegmans gift card as a token of our regret.  She accepted. Jo N[redacted], vice...

president of media relationsWegmans Food Markets | Consumer Affairs

I want to offer our sincere apology to Mr. [redacted] for the repeated problems he experienced with a produce scale at our James Street store.  After he contacted our consumer affairs department, the store was immediately notified.  They ‘rebooted’ the scale and were confident that the problem...

had been resolved.  We have now asked them to again remove the scale from the floor and reconfirm that it is now operating properly, which they have done.As an apology for the inconvenience and uncertainty this created for Mr. [redacted], we are sending him a $25 gift card.Jo N[redacted], vice president of media relationsWegmans Food Markets | Consumer Affairs1500 Brooks Ave. | Rochester, NY | 14603

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Address: 21 Wegmans Blvd, Abingdon, Maryland, United States, 21009-2015

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