Weibert Meats

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

***,This situation has been satisfied In conversation with the customer they have received their refund check The reason for the delay was explained to the customer We are a location for a very large Culligan group, WaterCo All check requests must go to corporate for the check to be cut This was done in a timely fashion for the customer, but it takes time to actually receive the check from the Corporate office as it is out of State The customer understood and he is happy with the resolution If you have any questions, please let me know.Thanks,Russell [redacted] General ManagerCulligan of Greater Cincinnati

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ---3/27/17RE:ID [redacted] I want to thank you for your quick response and help with the issue I had with Culligan Water Their response was immediate the next morning on 3/ As of today, 3/27/17, the issue has been taken care of in accordance to the agreement I had with themI spoke with Thomas and he has been very helpful and courteous and resolved the problem by this morning, so I would like to dismiss the complaint against themAgain, thank you for this issue being taken care of right away [redacted]

On a daily basis we work to do exactly what we have told the customer we would do Sometimes due to unforeseen circumstances that is just not always possible, even though we strive to make it happen The Cooler has been picked up and a check request has been created for any monies due.Thank you, [redacted] General ManagerCulligan of Greater Cincinnati

On February 7, 2015, the customer elected to
purchase a Culligan Water softener, Reverse Osmosis Drinking Water unit and a
Whole House Carbon filter for the sum of $which included the tax
The system was to be paid at the time of installation COD At the
time of installation
the customer failed to pay the debt incurred
Invoices were mailed at the beginning of March, April, May, June and JulyOur
sales representative was able to get in contact with the customer in July
At that time the customer stated that they were having financial
difficulties and they would not be able to pay the debt they incurred for the
work we did or for the equipment they purchased......Our sales rep, trying to
help the consumer, went outside of policy and revised the order wrote a rental
agreement for the equipment that was installed on February 9, This
contract was written on July 7, with no payments made on equipment that they
were utilizing for the past five (5) months The rental agreement is for
a term of one year and the rate(s) on the equipment are $for the Water
Softener, $for the Reverse Osmosis Drinking Water System and $per
month for the Whole House Carbon Filter, totaling $per month, not
$as the customer in their complaint stated The installation of
the equipment was $ Which was discounted from $So, July
rent and installation equals $ Rent of the equipment for August,
September, October and November, four months equals $ The consumer
received invoicing for services rendered monthly for that period of time
showing the balance growing and knowing that payment was not being made
The customer agreed at the time of the rental agreement that the balance
on the account could be charged the credit card on file That is what we
did The customer was not billed rental rates for the use of the
equipment for the months of February, March, April, May, or June saving them or
COSTING US a total of $for services rendered At this time
there will be no refund and in the future monies will be deducted monthly from
the card on file for services rendered If for any reason the card is
declined when we post, we will contact the customer to explain the situation
If for any reason monthly payment is not made in a timely fashion as
contracted, we will issue a service order for removal of the equipment
Company policy is ALL Rental Agreements must be accompanied by ACH or CC
on file

A check request for the agreed upon amount has been issued and a check is forthcoming The account has a zero balance.Sincerely,*** ***General ManagerCulligan of Greater Cincinnati

When it was brought to my attention that Ms***'s newly installed rental softener was not working correctly and we had been to service the unit in the past, we offered to replace the 'rental' water softener with a 'new' out of the box Rental Softener the next business day Although Ms
*** was appreciative of that, she had already made the decision to do business elsewhere Our equipment was removed and Ms*** was reimbursed all payments made to us

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Customer was credited for full balance due on account per her request to cancel her privilege program with us. We also did not charge her for bags of salt that should have cost her $total since she cancelled the program after receiving the salt. I spoke with customer and she is
satisfied with the resolution and said she will contact Revdex.com to let them know this has been resolved to her satisfaction

We appreciate the opportunity to respond. We had an issue with the installation and the customer notified us of the issueUpon receipt of the customer's bill, we asked for and received a signed release so we could process payment. Payment generally takes up to four weeks to
process. We did not realize at that time that we made a clerical error and listed the wrong amount on the release. Once realized, we required a new release which the customer signed and which was then submitted for payment. The full payment was processed and will be mailed to the customer for receipt by 5/10/2017. The customer was called and told this updated information earlier today

To Whom It May Concern:I have reviewed the response made by the business in reference to complaint ID ***At this time, it appears that Culligan has fulfilled its obligationHowever I have not yet received the agreed upon refund, and am concerned that they may actually have assessed new charges for picking up the items I was forced to unwillingly store for months. If I receive the agreed upon refund and no new charges are added, I will gladly consider the complaint resolved.Regards, Ruth Pogacar

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[redacted],This situation has been satisfied.  In conversation with the customer they have received their refund check.  The reason for the delay was explained to the customer.  We are a location for a very large Culligan group, WaterCo.  All check requests must go to corporate for the...

check to be cut.  This was done in a timely fashion for the customer, but it takes time to actually receive the check from the Corporate office as it is out of State.  The customer understood and he is happy with the resolution.  If you have any questions, please let me know.Thanks,Russell [redacted]General ManagerCulligan of Greater Cincinnati

I have received the refund related to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please...

contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]---3/27/17RE:ID[redacted] I want to thank you for your quick response and help with the issue I had with Culligan Water.  Their response was immediate the next morning on 3/2417.  As of today, 3/27/17, the issue has been taken care of in accordance to the agreement I had with them. I spoke with Thomas and he has been very helpful and courteous and resolved the problem by this morning, so I would like to dismiss the complaint against them. Again, thank you for this issue being taken care of right away. [redacted]

On a daily basis we work to do exactly what we have told the customer we would do.  Sometimes due to unforeseen circumstances that is just not always possible, even though we strive to make it happen.  The Cooler has been picked up and a check request has been created for any monies...

due.Thank you,[redacted]General ManagerCulligan of Greater Cincinnati