Weichert

A NJ Weichert agent had told her clients that she was "having problems with her business email account" and gave them her personal account, yet she continued to use both accounts to send and receive contract and other information from all involved in the transaction. She also neglected (and admits to this) to include her agency's required Wire-Transfer Warning Form along with the purchase contract for her clients to sign and return. She did not notice, either, that her clients had not returned that signed form. This agent did not provide guidance, education, advise or continuing monitoring egarding the procedures and dangers of wire transferring closing money. All she told her clients was that they would need to pay cash for the property PRIOR to the closing date of Sept 1, 2017 -- that the seller had to have the money in its account before her clients went to the closing procedures with their lawyer and the seller's lawyer. A few days before closing the clients received an email with wire-transfer directions from whom they though was their attorney. The email had all the information except it had a scammer's bank account. The clients did not know they sent money to a scammer until 2 days later when they say with their attorney and the seller's attorney. The Weichert agent's "problem email" may have been the focal point for a 3rd part scammer to enter into the email chain and then enter into the clients' email to provide the false information. The agent did nothing to advise, educate, warn her clients about these types of scams -- this happened back in 2017 and 6 years later- Weichert says it had no legal obligation to warn their clients even though they required a warning form to be a part of the contract. Weichert and the agent are being sued for negligence.

October 7, [redacted] K [redacted] PO Box [redacted] ***, AK [redacted] RE: AIG Direct Dear Mr [redacted] : This is in response to correspondence received from the Boner Business Bureau of San Diego regarding a complaint that you filed You state that AIG Direct is using a spam website to redirect customers to their website You are requesting that AIG Direct remove your Information from their spam listing As part of the Investigation, AIG Direct was contacted for additional InformationA representative for AIG Direct Indicated that you.r information does not appear In their database; therefore, at this time, we are unable to definitively conclude the source of your email Included In the email advertisements is from AIG DirectAs a precaution, the email address you provided of b [redacted] @ [redacted] .net has been added to the internal "Do Not Contact'" listThis will remove your email from any future marketing initiatives by AIG Direct or other AIG Companies In order to confirm the origin of the email, the Company can review the actual email to determine the senderPlease provide a copy of the emails you received to us, In order for the Company to review this matter furtherYou may forward a copy of the emails to [email protected] The privacy concerns and contact preferences of our customers remain our utmost priority We apologize for any inconvenience this matter may have caused If you have any questions, please contact me at l-800-528-2011, extension ***, or by fax at 217-541- Sincerely, [redacted] Consumer Affairs Analyst

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Re: Complainant; [redacted] Company: Service Net Warranty, LLCInsurer: New Hampshire Insurance Company NAIC No.: [redacted] Certificate No.: [redacted] Revdex.com File No.: [redacted] Our File No.: ***Dear Mr [redacted] :Service Net Warranty, LLC ("SNW") has completed a review of the abovecaptioned complaint which was filed by the Complainant with the Revdex.com, Incregarding a [redacted] Service Contract (“the Plan")The Complainant requests reimbursement for the purchase price of his cellular phone under the Plan.SNW records reflect that the Plan purchased by the Complainant was only Accidental Damage from Handling (“ADH") coverage, effective March 25, 2016, and expiring March 25, 2017,On August 6, 2016, the Complainant contacted SNW to initiate a claim stating that the cellular phone was electronically malfunctioningSNW advised the Complainant that the Plan was only for ADH coverage and the cellular phone was covered under the Original Equipment Manufacturer (“OEM") warranty, Please refer to the Plan's CERTIFICATE OF COVERAGE which states:"...Parts and service currently covered under the manufacturer's warranty will be provided by the manufacturer;..." ?•iUnder Section of the Plan, it explains the available ADH coverage as follows:ACC DENTAL, DAMAGE FROM HANDLENG (ADH)ADH only covers operational or mechanical failure caused by an accident from handling and does not include protection against wear and tear, theft, misplacement, negligence, viruses, reckless, abusive, willful or intentional conduct associated with handling and use of the Product, cosmetic damage and/or other damage that does not affect the unit functionality, damage caused during shipment between You and Our service providers and any other limitations listed in the Limitations of Coverage section, Any resultant damage from this type of treatment is NOT covered by this ADH programThe use of this coverage requires an explanation of where and when the accident occurred as well as a detailed description of the actual event, Failure to provide this information will result in claim denial.The Plan further states under Section 10, LIMITATIONS OF COVERAGE, Subsection K, the following:10, LIMITATIONS OF COVERAGE - This Contract Does Not Cover:KIn-warranty parts not provided or shipped by the manufacturer, Operational or mechanical failure covered by the manufacturer's warranty, manufacturer's recall, improper construction, or factory bulletins, (regardless of whether or not the manufacturer is doing business as an ongoing enterprise), Defects in the equipment due to the manufacturer's error or improper construction of the equipment.As documented in the complaint, the Complainant confirms that he did contact the OEM, [redacted] Technologies; however, the Complainant claims that [redacted] Technologies wanted him to be without the cellular phone for over a month at which time the Complainant decided to "deal with the phone until things got worse."On May 3, 2017, the Complainant attempted to initiate a claim under the Plan, via SNW's online portal, but since the Plan had expired on March 26, 2017, the Complainant was unable to initiate the claimIn turn, the Complainant contacted SNW, via telephone, to initiate the claim under the Plan, stating that the phone was dropped on May 2, 2017, and after this incident the touch screen didn't work wellIn addition, the Complainant stated that the battery was not holding a charge and there were issues with the cellular phone finding a connection, SNW advised the Complainant that a claim could not be initiated as the Plan had expired on March 25, 2017, and coverage was not available, Please refer to Section LIMITATIONS OF COVERAGE, under the Plan and Subsection Z, which says:LIMITATIONS OF COVERAGE - This Contract Does Not Cover:Z, Any Product Failure which is not reported prior to the expiration of this Contract,In an effort to bring resolution to this matter, SNW will agree to reimburse the Complainant for the retail value of the cellular phone on file in the amount of $SNW will begin processing this reimbursement request and the Complainant will receive a refund check under separate cover in the next days.I trust that I have satisfactorily responded to your inquiryShould you have any questions or require additional information, please contact me directly and reference our file number, ***.Sincerely,

This is the exact same story I got last timeI do not have the email anymoreI forwareded it to ***As any more I get from this company I will do the sameMaybe I the government gets involved companies like this will be prosecutedIt is not my responsibility to waste my time trying to stop what they should not be doingThere is no doubt in my mind this comes from AIG, not some invisible emailThe respond to email was AIG, click on the link went to AIG, It said on the bottom of the email it came from AIGThis is just another excuse to put the blame on sombody else & not take responsibility for their own actions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response from AIG basically says nothing and does not offer to correct anything their company has done to deceive customers
While reviewing AIG's response, I noticed that the link contained in the company's offer had been taken down from the webThis indicates to me that AIG is attempting to covtheir bait and switch advertising
Regards,
*** ***

Dear Ms***:This letter will acknowledge receipt of the Bureau's October 23, correspondence,In *** ***'s correspondence to you, he expresses concern regarding cash surrendering his policy with the Company.A proper detailed response to Mr***'s concerns would include specific
policy related data and personally identifiable informationDue to Privacy Laws and Regulations, the Company will not provide this "Nonpublic Personal Information" to your officeAs such, we are responding directly to Mr*** with specific details and explanation addressing his concerns.If I can be of further assistance, please feel free to contact me at the address shown, by telephone at ***, extension *** or by fax at ***.Sincerely,*** ***

VIA FACSIMILE (8*** ***December 8, 2014*** ***
San Diego Revdex.comRe: *** ***Consumer Complaint Number- ***Dear Ms***:This is in response to your correspondence received In theConsumer Affairs Department on November 20, 2014.Mr*** alleges that he
received many calls to his cellulartelephone from the American International GroupMr***further alleges he advised the representative that It was the wrongnumber for the Individual the representative was calling for andasked the representative to place him on the Do Not Call list;however he received another call a few hours later.A properly detailed response to the consumer's concern wouldinclude specific policy related data and personally identifiableinformationDue to privacy concerns, the Company will notprovide the "Nonpublic Personal Information" to your officeAssuch, we are responding directly to, Anderson *** with specific detailsand an explanation addressing his concerns.The Compeny appreciates the opportunity to provide thisresponseIf I can be of further assistance, please let me know.Sincerely, *** ***Consumer Affairs AnalystMail Code ***

Submitted Via Email: ***@sdoc.Revdex.com.orgApril 16, 2018*** ***, Conciliation & Engagement Specialist Revdex.com serving San Diego, Orange and Imperial Counties Viewridge Ave., Suite San Diego, CA 92123Re: Complainant: *** ***State File No.: *** Our File No.: ***Dear
Mr***:Please accept this letter from National Union Fire Insurance Company of Pittsburgh, Pa(“***”) (***) as confirmation that the Consumer Complaints Division received your letter of complaint dated 4/16/18, and submitted on behalf of *** ***Your complaint has been assigned to *** *** for handling.Mr*** will undertake an investigation and formulate a written response to the allegations raised within the complaintIn the interim, if you should have any questions or concerns, please do not hesitate to contact Mr*** at ***.***@aig.com or at (718) 250-***Sincerely,*** ***

Hi, Regarding this complaint let me start by just saying it was unfortunate that the buyer wasn't familiar with the process in NJ and wasn't understanding what my agent was askingIn NJ it's customary for a buyer to put down an initial deposit of $1,when they make an offerMy agent was simply
asking for him to either bring us a check to present the offer, or have his attorney put in writing that they would wait until the short sale was approved before giving the Earnest Money Deposit which is what he kept telling my agent that his attorney was advising him to doSince we had a signed contract indicating a $1,EMD we needed either a check or an addendum changing the termsIn the interim of going back and forth a higher offer came in and my agent did the ethical thing and presented the new, higher to the sellers even though it wasn't her offerWhen she called the buyer to let him know about the higher offer she said the buyer hung up on her before she had the chance to ask him if he wanted to make a higher offerI hope this explains what happened and please feel free to call or email me if there's anything else you think I need to do or explain

VIA FACSIMILE (***February 10,2015Revdex.com of San DiegoAttn: *** ***Viewridge AveSuite 200San Diego, CA 92123Re: San Diego Revdex.com Case Number ***Complainant: *** ***Dear *** ***We acknowledge receipt of your January 27, electronic
communicationto the Company, whtch was referred to the Consumer AffairsDepartment that same day for review and response.In her correspondence to you Ms*** requested the Companycease any email solicitation to personal email and requested for themarketing firm to be sanctioned.The Company's response to her concerns would include specificpersonally identifiable informationDue to Privacy Laws andRegulations, the Company will not provide this "Nonpublic PersonalInformation" to your officeAs such, we are responding directly to *** with specific: detail and explanation addressing her concernsIf I can be of further assistance, please contact me at (800)929-6252,extension #### by fax 615-749-or at the address provided belowSincerely,*** ***Consumer Affairs Analyst

Via First Class MailFebruary 9, 2015*** ***The Revdex.com of San DiegoViewbridge AvenueSuite 200San Diego, CA 92123Re: Your File: ***Complainant: *** ***NAIC: *** -*** *** *** *** ***Dear Ms***:This responds to your correspondence dated january 23, whichwas received in the Consumer Affairs Department on January 26, 2015.In his most recent complaint to your agency Mr*** states in part"While reviewing AIG's response, I noticed that the link contained in thecompany's offer had been taken down from the webThis indicates to methat AJG is attempting to covtheir bait and switch advertising".The Company's response to Mr***'s concerns would include specificpolicy related data and personally identifiable informationDue toPrivacy Laws and Regulations, the Company will not provide this"Nonpublic Personal Information" to your officeAs such, we areresponding directly to *** *** with specific details and explanationaddressing his concerns.I appreciate the opportunity to provide this responseIf I can be offurther assistance, please contact me at 615-749-2271.Respectfully,*** ***, Compliance AnalystCompliance - 530S***.***@aig.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Final responseDear Ms. [redacted]:We acknowledge receipt of your November 3, 2015 electroniccorrespondence to the Company which was referred to the ConsumerAffairs Department on November 6, 2015.Mr. [redacted] explains he purchased a Prudential policy through an AIGDirect agent. He also explains AIG...

Direct informed him that personalinformation was inadvertently emailed to an unauthorized third party.He alleges he has incurred additional cost to ensure his identity isprotected and is requesting a settlement for the face amount of hisPrudential policy due to the incidentPlease understand that the Company previously addressed Mr. [redacted]’sconcerns with our letter dated July 28, 2015. Due to Privacy Laws andRegulations the Company will not provide this “Nonpublic Personalinformation” to your office. The Revdex.com did not provideany new or additional information for the Company to consider at thistime.If I can be of further assistance, please contact me at [redacted],extension [redacted] by fax [redacted] or at the address provided above.Sincerely,[redacted]

Re: Complainant; *** ***Company: Service Net Warranty, LLC. Insurer: New Hampshire Insurance Company NAIC No.: *** Certificate No.: *** Revdex.com File No.: *** Our File No.: ***Dear Mr. ***:Service Net Warranty, LLC...

("SNW") has completed a review of the abovecaptioned complaint which was filed by the Complainant with the Revdex.com, Inc. regarding a *** Service Contract (“the Plan"). The Complainant requests reimbursement for the purchase price of his cellular phone under the Plan.SNW records reflect that the Plan purchased by the Complainant was only Accidental Damage from Handling (“ADH") coverage, effective March 25, 2016, and expiring March 25, 2017,On August 6, 2016, the Complainant contacted SNW to initiate a claim stating that the cellular phone was electronically malfunctioning. SNW advised the Complainant that the Plan was only for ADH coverage and the cellular phone was covered under the Original Equipment Manufacturer (“OEM") warranty, Please refer to the Plan's CERTIFICATE OF COVERAGE which states:"...Parts and service currently covered under the manufacturer's warranty will be provided by the manufacturer;..." ?•iUnder Section 3 of the Plan, it explains the available ADH coverage as follows:3. ACC DENTAL, DAMAGE FROM HANDLENG (ADH). ADH only covers operational or mechanical failure caused by an accident from handling and does not include protection against normal wear and tear, theft, misplacement, negligence, viruses, reckless, abusive, willful or intentional conduct associated with handling and use of the Product, cosmetic damage and/or other damage that does not affect the unit functionality, damage caused during shipment between You and Our service providers and any other limitations listed in the Limitations of Coverage section, Any resultant damage from this type of treatment is NOT covered by this ADH program. The use of this coverage requires an explanation of where and when the accident occurred as well as a detailed description of the actual event, Failure to provide this information will result in claim denial.The Plan further states under Section 10, LIMITATIONS OF COVERAGE, Subsection K, the following:10, LIMITATIONS OF COVERAGE - This Contract Does Not Cover:K. In-warranty parts not provided or shipped by the manufacturer, Operational or mechanical failure covered by the manufacturer's warranty, manufacturer's recall, improper construction, or factory bulletins, (regardless of whether or not the manufacturer is doing business as an ongoing enterprise), Defects in the equipment due to the manufacturer's error or improper construction of the equipment.As documented in the complaint, the Complainant confirms that he did contact the OEM, *** Technologies; however, the Complainant claims that *** Technologies wanted him to be without the cellular phone for over a month at which time the Complainant decided to "deal with the phone until things got worse."On May 3, 2017, the Complainant attempted to initiate a claim under the Plan, via SNW's online portal, but since the Plan had expired on March 26, 2017, the Complainant was unable to initiate the claim. In turn, the Complainant contacted SNW, via telephone, to initiate the claim under the Plan, stating that the phone was dropped on May 2, 2017, and after this incident the touch screen didn't work well. In addition, the Complainant stated that the battery was not holding a charge and there were issues with the cellular phone finding a Wi-Fi connection, SNW advised the Complainant that a claim could not be initiated as the Plan had expired on March 25, 2017, and coverage was not available, Please refer to Section 10. LIMITATIONS OF COVERAGE, under the Plan and Subsection Z, which says:10. LIMITATIONS OF COVERAGE - This Contract Does Not Cover:Z, Any Product Failure which is not reported prior to the expiration of this Contract,In an effort to bring resolution to this matter, SNW will agree to reimburse the Complainant for the retail value of the cellular phone on file in the amount of $499.00. SNW will begin processing this reimbursement request and the Complainant will receive a refund check under separate cover in the next 30 days.I trust that I have satisfactorily responded to your inquiry. Should you have any questions or require additional information, please contact me directly and reference our file number, ***.Sincerely,

October 7, 2014
[redacted] K. [redacted]
PO Box [redacted], AK [redacted]
RE: AIG Direct
Dear Mr. [redacted]:
This is in response to correspondence received from the Boner Business Bureau of San
Diego regarding a complaint that you filed.
You state that AIG Direct is using a spam website to redirect...

customers to their website.
You are requesting that AIG Direct remove your Information from their spam listing.
As part of the Investigation, AIG Direct was contacted for additional Information. A
representative for AIG Direct Indicated that you.r information does not appear In their
database; therefore, at this time, we are unable to definitively conclude the source of your
email Included In the email advertisements is from AIG Direct. As a precaution, the email
address you provided of b[redacted].net has been added to the internal "Do Not
Contact'" list. This will remove your email from any future marketing initiatives by AIG
Direct or other AIG Companies.
In order to confirm the origin of the email, the Company can review the actual email to
determine the sender. Please provide a copy of the emails you received to us, In order for the
Company to review this matter further. You may forward a copy of the emails to [email protected]
The privacy concerns and contact preferences of our customers remain our utmost priority.
We apologize for any inconvenience this matter may have caused.
If you have any questions, please contact me at l-800-528-2011, extension [redacted], or by fax
at 217-541-7900.
Sincerely,
[redacted]
Consumer Affairs Analyst

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Complainant: [redacted]Dear Ms. [redacted]:This is in response to your letter e-mail sent to the Company om September 17, 2015, The purpose of this correspondence is to address the concerns of [redacted]. Mr. [redacted] has explained that he continues to receive unwanted e-mails from the Company. Ms. [redacted],...

Company records indicate that Mr. [redacted]'s e-mail address has previously been added to the"Do Not Contact" list. As such, the Company is unsure what Mr. [redacted] may be receiving,Please understand that the Company is willing for further review the concerns of Mr. [redacted]. However, we will need a copy of the e-mails to determine where they are originating. Once the Company receives this information, we will continue our review.If you or Mr. [redacted] should have any additional questions, please feel free to contact me at ###-###-#### extension, [redacted].Sincerely, [redacted] AIG Consumer Insurance American General Life Insurance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]