Weidner Apartment Homes Reviews (51)
Weidner Apartments have ever changing "directors" who are not qualified. They seem to switch at minimum- once per year, each one worse than the one before it. In the day of COVID- they have been nothing but unhelpful, rude, and just a "stale" attitude all around. I do Sales- word of mouth is everything. I would never recommend to anyone to live here. The amenities are always closed, and the office staff is horribly rude and could care less.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Weidner is awfulThey don't care about residents, they just fill unitsOnce you're in they're no help at allI would avoid them at all costs
To Whom it may concern,We completely empathize with the resident [redacted] for any inconvenience that might have occurred during the time the gates and pool have been repairedHowever, these issues are being worked on by the staff and there is no negligence involved at this time, they are doing their due diligence to try and have these amenities available for resident use as soon as possibleIn the past years there have been unexpected incidents (minor crashes into the garage by residents, visitors etc.) which require extensive repairs on the garage door itselfThe door is unlike a traditional chain-track door, it is a roquick doorDue to this, the door is extremely sensitive and any repairs that need to be made usually require extensive workWhen an issue arises, the door does not allow for access in or out of our garage for a window of 4-hours as the contractor performs their repairs.In the recent incidence occurring on Wednesday, July 27th, the garage door struck the top of a car which in turn buckled/warped of the bottom panels of the garage doorThe repairs were scheduled for Thursday, August 4th, between 10:00am and 2:00pm (hour window provided by Overhead Door Co, repair company)The site was advised to limit the use of the garage door in the week between the accident and repairs to ensure that we did not worsen the damageThe door was open during our weekday office hours, and monitored by the staffA building-wide notice of the time frame of the repairs was sent out via the resident communication page on ActiveBuilding (which also sends a copy of the message via email to all residents).After repairs started yesterday, the site had a small number of residents come down to the office with complaints/concerns that they were not notified of the repairs, they were running late, they forgot about the repairs etcThe community director personally went out to the garage and asked the contractors to open the garage for a 10-minute window from 12:00-12:10pm for anyone that needed to access or exit the garageIn addition to this 10-min window, there were also 4-additional times that the garage door was opened for one or two peopleAs repairs were progressing, the contractors discovered that of our belts on the garage door needed to be replaced to ensure proper functionality going forwardAdding in the minor interruptions for accommodating access and the newly discovered malfunctions, the timeline for repairs was unexpectedly lengthened considerablyRepairs were complete by 4:30pmDuring the interim from 2:00pm-4:30pm, it was advised that residents park at Whole Foods, or the Hennepin parking ramp (both ramps are adjacent/contained within our building) or if they needed to leave the ramp,the site ensured compensation for taxis/uber rides to and from their destinationsIt was an unfortunate circumstance as it gravely inconvenienced a number of our residentsHowever, the site was in constant communication through ActiveBuilding and tried to accommodate any complaints we received.In regards to the pool, early on in the summer (May 19th) it was discovered that the pool had major structural failures that dated back to the original installation of the pool years ago by the original contractors, Ryan CompaniesSince then, the pool has been closedThe pool does have a number of unique nuances that lengthened not only the repair process, but the original diagnostic/discovery phase of the scope of workIt is situated on our 4th-floor terrace which is above a Whole Foods grocery storeAfter working with multiple local vendors, including the original contractors, the site found a company that was willing to undertake the challenge of repairs starting on July 1st.The repairs are/have been extensive, and have included the full excavation and refinishing of many of the functions of the poolIt was communicated to residents that repairs would be on a timeline of 4-weeks from the July 1st start dateThe exact 5-week mark is today,August 5th, and the site has been assured by the contractors that the pool will be completed by Tuesday or Wednesday of next week (8/9, 8/10) Unfortunately, these repairs were not expected nor disclosed when Weidner purchased the building years agoHowever, the site has done everything in our power to return the amenity back to our residents as soon as possible.Compensation will not be extended to the resident as these incidences are unforeseen circumstances that are being attended to, the gate repairs have been completed, the system is up and runningSecurity has not been an issue on site, the staff has made sure to monitor and accommodate residents coming in and out of the community and even provided compensation if uber or taxis were requiredThe pool is currently beinging repaired by contractors, is on a timeline and is expected to be completed by Tuesday or Wednesday of next week (8/9, 8/10).Thank you
Due to a fire that was in the boilier room that supplies hot water to approximately buildings.The boiler was replaced however these situations call for city inspections, permits, etcSadly these things take some time even in the event of an emergencyPretty miraculously they have been able to get everything complete with the exception of inspection by SW gas in order to turn the boiler on The buildings effected still have water although the pressure is low, at about half of the pressureThey determined this by testing the water in the vacant units of the buildings effected and the water temperature comes out between 79-degreesThey have been offering gift cards to offset the cost of upcoming water billsThe gift cards can be either to nearby restaurants, entertainment or a visa gift card
Hello, We completely empathize with the Resident, [redacted] of the inconvenience of temporarily not having water at the temperature that she has become accustomed toAnd in recognizing that, [redacted] was given and accepted compensation for loss of hot water by way of a $restaurant gift cardAnd I’m happy to report that the hot water in the community has been returned to and acceptable shower temperaturesWhen [redacted] s water was last tested by maintenance staff it was at degreesThe loss of hot water in the community was due to a fire in the boiler room, an unforeseeable accident that staff has worked tirelessly to remedy for residentsEmails were sent out acknowledging the inconvenience and apologizing for the situation (Copies attatched)No other complaints regarding this matter were filed, the staff were only met with resident understanding about the fire Additional compensation will not be extended as stated prior this emergency incident was:Not due to neglect by the propertyResidents were notified immediately of the emergency situationThe team has been fully transparent and proactive in addressing and rectifying the situationThe residents water is currently back to the temperature it was before the fire (degrees, picture attached) which is an appropriate temperature to prevent scolding Compensation has already been provided to the resident in the form of a $gift card to offset the water costThank you
[redacted] in Anthem is now managed by [redacted] PropertiesShort review here but horrible company enough to make me take time out of my day to write this review which I have never doneIn short incompetent staff, scorpions, cockroaches and pigs
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I had talked to Weidner Apartment Homes in *** *** and they had explained it to me in more detail than *** didI have also come to terms that the $is not going to be refundedHowever, I have another problem in regards to the very rude customer service that I had received from ***I have below a play by play of what she had told me over the phone around pm on 2/4/15. I was offended when *** had said and her tone of voice that " I had told you that for a second time" I let her know that I was upset with her tone of voice and her choice of words and let her know that it was offensive to my sensibilities in a calm professional mannerBesides, being the position she is in, it shouldn't matter whether it takes time or times to explain something especially since this situation isn't that oftenShe should have the patience to be able to calmly and collectively explain in a professional, non-sarcastic manner what the process was and she did'tHer response to that was and I quote "your situation really does not matter to me, I really can care less about your input, I am in charge here and you don't threaten me"She continues on by repeating that quote several times over again and was more than proud to let me know that she was in charge and that I couldn't do a single thing about her customer service; we will see about thatIn the years that I have lived there, I had never had a problem with anyone or the rentI have had many problems with *** in this last monthI do not want to undermine or go as far as trying to insult Weidner Homes, but I will conclude with that I think the fact that you [*** *** ***] hired someone like her is shocking and appauling and if you have any chance of customer retention, you'll get rid of her***'s customer service is great! ***, and all of the others are great, not ***If she is doing this now and she just started recently (I heard from Corporate HQ in ***), I cannot imagine what she will do for this business down the road and to others who simply want to seek information free from sarcasm and verbal theatricsAll I was trying to do is simply get something done and because of ***s quotes combined with her tone of voice, her sarcasm and cynical demeanor, I am appalled and shocked that you have someone like her working for youI am a man trying to get by and all I want is for this to be resolved and based on my rental history I have been very reliable and I continue to be reliableI am not ok but have come to terms with $loss, I am not comfortable living at *** *** *** with *** working there and her being in a position that she is in as it may continue to bother my peaceI am considering moving out, if she continues managing my money and being thereI signed a year longer lease and am now giving my hard earned money to that (***)I don't feel good about thatPlease get rid of the real issue (***) as everything else is working great,Regards,*** ***
There are additional documents to support the disputed move out charges. Please contact *** or *** at the Accolade Leasing office for assistance. They can be reached at ###-###-#### or ***@***.*** or ***@***.***
I have lived at the Reserve at Arrowhead apartments for years Since Weider took over management, there have been nothing but problems My utilities (water, sewage, trash) increased to about $more per month, without an explanation I have submitted a complaint and asked for an explanation, however they have failed to provide a response, typical I requested maintenance to come fix my water as I had no hot water, they didn't respond and had I not kept hounding them, I don't think I would have gotten anything done They came days later and when they left, they left my storage room door wide open and all my property that was in the storage out and strewn across my patio I've never had this kind of experience with any management company here Sadly if they remain the management company, I will not be renewing my lease
We are in receipt of Mr*** complaint There are two records of returned funds noted on his account We assisted Mr*** per his request, set up his new online payment account The account information entered was given to our associate by him, as he was sitting at the desk
during the set up There was some confusion on his part as to what account number was to be utilized for payments When the payment was returned, as a courtesy, the fee was waived We attempted to explain to Mr*** that he was using his member number and not his account number He disagreed and used the same number setting up the account the second timeThe payment was again returned Mr*** was never promised a credit if this happened again While we are here to answer questions and assist as best we can, he is ultimately responsible for setting up and maintaining his own online account The fee will not be returned, as we feel we accommodated Mr*** the first time we waived the fee We appreciate the compliments Mr*** has given regarding several associates In regard to his complaint, *** is doing her job charging what is due She often times is forced to give residents the answer they do not want to hear, which can understandably cause frustration Although Mr*** is frustrated at the fact that *** will not credit his fee, unfortunately there is no legitimate reason supporting a second fee credit We are sorry to hear that he is unhappy however, in charging what our lease contract outlines; we can ensure consistency in our management practices Whenever a resident is dissatisfied with the service they receive it is always our priority to rectify If you have any further questions I can be reached at ###-###-####
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They insist I owe and I insist it has been paid in full as I made the scheduled payments and because they told me in the beginning that was all the payments I needed to makethen they signed it as paid in full
Hello,The Community Director has been in contact with *** *** and a settlement of $was agreed upon *** *** paid the balance of $on Friday May 20th The account is now closed with a zero balance.Thank you, Kristie *** Weidner Customer Service
*** *** was clearly aware of his total debt of $as stated on the "Bad Debt Payment Schedule"Which he signedAlso stated on the form below his name reads *$Due every month until paid in full
Our Payment form only allows up to lines which is why this was typed on the formWhen *** *** initialed the Payment plan form and wrote "Paid in Full" she was under the impression that it was for his 5th payment of $
When any of our former resident accounts are paid in full, it is dated on the bottom of the form and amounts paid equal the top of the form balance where it reads "Account Satisfied on"
This account balance of $818.79 is not satisfied as you can Clearly see *** made payments of $I am sure *** is an intelligent person which he can get a calculator out and add the payments he madeThis will not equal $which is what he agreed to
On a side note *** felt as if *** demanded her to put into writing paid in full when she was providing receipt of only that - $payment
When the Payment Plan was first signed with *** she made *** aware that our payment plans are normally split up in months but, due to his other financial obligations*** rented to him and felt sorry for his situation
*** agreed to split the $balance up into monthsAs we cannot accept any payments lower than $*** *** still owes our community $
*** is taking advantage of the staff and he owes it according to his original agreement
Here is my response to our customer:Dear [redacted],I received your phone message and returned your call but was unable to reach you so I left a message for you. I have been informed that you are experiencing another roof leak as a result of the current rain. I certainly...
understand that you are frustrated and that this is causing you to be uncomfortable in your home. I can also understand how you might feel like we have not addressed these issues to your satisfaction when they have occurred in the past. However, I have researched your past service requests regarding the roof leaks and have found that our service personnel have repaired any issues that they found at the time. The current issue was found this morning when we went to investigate your report of water coming into your apartment. What we found was that the drain spout that starts on the roof above your apartment was clogged with debris from the trees and was keeping the water from being able to escape through the drain. They were able to remove the debris to clear the line and the water is now able to drain properly.Due to the age of the community, I am not able to promise you that you will never experience an issue like this in the future. Because we value you as a customer and want you to feel at home where you live, I would like to extend the offer for you to transfer on site to another location or give you the option to move without further obligation to your lease agreement. I welcome the opportunity to discuss this with you further and look forward to your response.Sincerely,[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted] was clearly aware of his total debt of $818.79 as stated on the "Bad Debt Payment Schedule". Also stated on the form below his name reads *$100 Due every month until paid in full. Our Payment form only allows up to 5 lines which is why this was typed on the form. When...
[redacted] initialed the Payment plan form and wrote "Paid in Full" she was under the impression that it was for his 5th payment of $100. When any of our former resident accounts are paid in full, it is dated on the bottom of the form where it reads "Account Satisfied on". When the Payment Plan was first signed I ([redacted]) made [redacted] aware that our payment plans are normally split up in 5 months but, due to his other financial obligations I agreed to split the $818.79 balance up into 8 months. [redacted] still owes our community $318.79.
We completely empathize with the Resident, [redacted] of the inconvenience of temporarily not having water at the temperature that she has become accustomed to. And in recognizing that, [redacted] was given and accepted compensation for loss of hot water by way of a $50.00 restaurant gift card. And I’m happy to report that the hot water in the community has been returned to normal and acceptable shower temperatures. When [redacted]s water was last tested by maintenance staff it was at 105 degrees. The loss of hot water in the community was due to a fire in the boiler room, an unforeseeable accident that staff has worked tirelessly to remedy for residents. Emails were sent out acknowledging the inconvenience and apologizing for the situation (Copies attatched). No other complaints regarding this matter were filed, the staff were only met with resident understanding about the fire.
Additional compensation will not be extended as stated prior this emergency incident was:1. Not due to neglect by the property.2. Residents were notified immediately of the emergency situation.3. The team has been fully transparent and proactive in addressing and rectifying the situation.4. The residents water is currently back to the temperature it was before the fire (105 degrees, picture attached) which is an appropriate temperature to prevent scolding. 5. Compensation has already been provided to the resident in the form of a $50 gift card to offset the water cost.
Tell us why here...Hello,
In Response to the request of [redacted] and [redacted] the onsite team has completed the Deposit Accounting. I have attached to this email a breakdown of the move out charges. [redacted] and [redacted] will be receiving back $908.57. The $150.00 mentioned does not go towards any refurbishment fees and is not included in the refundable deposit portion of the move in/move out costs. Please refer to the lease by Allison-Shelton lease breaking down the $150 as a "NONREFUNDABLE PET SANITIZING FEE." This is located on the first page of the lease which has been highlighted and attached to this email. I have also included The "PET PERMIT" page of the lease and another page which again mentions deposit refunds. All applicable information has been highlighted.
When a resident is late it is company policy that no late payments are accepted unless paid in full with the late fees included. While the onsite team was looking in to this matter they requested that [redacted] pay the current balance so as not to accrue any additional fees. (Please see attached pg. 2 of the lease agreement). During this time they would look in to the sequence of events that led up to this point. And should the late fee's be waived the amount would be refunded.
It is unfortunate that there was a possible disconnect from Alison-Shelton in informing all residents of the change in property management companies. We sincerely apologize for any inconvenience. The onsite team was following proper procedure by looking in to the matter to try and determine if there was an error in communication and if waiving the late fees would be appropriate. [redacted] himself reached out to Customer Service on September 17th after speaking with the onsite team who let [redacted] know they would look in to this. I let him know I would be looking in to this and would not be in the office Saturday or Sunday so would touch base with him on Monday.
Weidner Apartment Homes Rating
Address: 4085 Silver Birch, Waterford, Michigan, United States, 48329
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