Weiler Wilhelm Window and Door

Notice that in the email response, the business never states that the air conditioning problems were explained to the tenantsIf they knew months in advance of the air conditioning being shut down that it needed major repairs, why was that not communicated to the tenants? Once it did shut down, the tenants were not notified on a daily basis about what was happening and how long things might take to get fixedAccommodations were not made to tenants who were suffering in degree apartmentsEmails to the manager went unansweredI am chatting with other tenants now and they still have not been reached out to about financial compensation for being without air conditioning for a prolonged period of timeWhile I appreciate that they are ultimately getting the problem fixed, it shouldn't take me having to complain to get the type of customer service that one would expect from a luxury apartment. I will be happy to accept the business response once all of the tenants who were out of air conditioning are adequately and fairly compensated for the time that they were without air conditioning

As many of you know, there has been a reoccurring problem with the HVACsystem at South High. In review, we have a base water loop system whichcirculates water throughout the building from which each individual apartmentdraws their heat and cool air from. Over the past several months, we have...

actuallyhad three different HVAC companies in to evaluate what actually was causing thelack of water flow and thus, air conditioning throughout the building. Upongathering their information, we then met with an engineer to analyze the findingsand plan a repair program that would lead to a better, more efficient loop system.As a result, we now have made a decision as to what adjustments and plumbingcorrections need to be made. Junction Heating and Air Conditioning willcommence work tomorrow, July 31 by first adjusting the water flow valvesthroughout the building. Next, on Monday, August 3rd, they will begin incorporatingvarious plumbing upgrades that should afford better pressure, water flow and thuscooler loop temperatures in the summer and hotter air in the winter. Each of yourapartments could be without air for 24 hours as the new pipes are installed. We willkeep any downtime to a minimum and Joanne will notify each of you when yourunits will be affected.We apologize for any inconvience, however, this HVAC upgrade needs to becompleted in order to reach the optimum levels that it was originally designed for.Further, I apologize for not keeping you continually updated regarding thissituation, however, we did not know what repairs were needed until yesterday. Ifany of you need to see me, I will be at South High next Tuesday, August 4 at 10:30to 1:00 or by appointment to explain and/or answer any questions that you mighthave.Sincerely,[redacted]ARBORS MANAGEMENT INC.