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Weiman Products, LLC

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Reviews Weiman Products, LLC

Weiman Products, LLC Reviews (12)

Our lab has been working diligently to re-create the staining you contribute to our productSometimes unfortunately, this can take longer than expected so that we can better assist in resolving complaintsThey couldn't re-create what had occurred on your Gas HobThey did however tell me that I can recommend you use our Weiman Silver Polish and it will remove stainsHowever you will need to follow my recommendations for fixing the staining on your Gas Hob.? You will first want to try it on a small area and once that has been tested to ensure compatibility you can then use on the entire stove topYou will want to use our Silver Polish with soft paper towels and use gentle pressure to clean (DO NOT scrub real hard)? Once cleaned with Silver Polish, you will need to wash the are well with hot water and a mild dish soapPlease also note that the scratches on your stove top where it looks like someone used something abrasive or sharp, DO NOT use the Silver Polish on these areas or it will making the existing scratches more visible.We would be happy to send you out a Silver Polish from our office if you could provide me with the full correct mailing address for you.? Best Regards, [redacted]

Weiman Stainless Steel wipes are designed to be compatible with all appliance grade stainless steel surfaces and has been tested to verify compatibility and performance to be safe on these surfacesAdditionally, we sell an average of million per year and this is our first recorded complaint of this natureWhen used as directed the Stainless Steel wipes will clean, shine, and protect the stainless steel applianceThis product can also be removed with warm water and a mild dish detergentWe have tested the lot code provided by MsAlli, all tests came back within specs of this productThere was no abrasives and no additional debris were discoveredThis product is safe for use, water & oil based, and cannot damage the surfaceWe would recommend contacting the manufacture to see if the surface had protective plastic on the surface or a different film to protect the finishIf she would like to send our product back to us for further testing to determine what debris she may be finding we would be happy to send a pre-paid postage out to have the wipes sent backWith all in mind, respectfully, we can only conclude that something other than our wipes caused damage to the customer’s applianceWe have refunded MsAlli for over the retail price of the productWe considered this to be resolved and request this be closed

Our lab has been working diligently to re-create the staining you contribute to our product. Sometimes unfortunately, this can take longer than expected so that we can better assist in resolving complaints. They couldn't re-create what had occurred on your Gas Hob. They did however tell me that I... can recommend you use our Weiman Silver Polish and it will remove stains. However you will need to follow my recommendations for fixing the staining on your Gas Hob. You will first want to try it on a small area and once that has been tested to ensure compatibility you can then use on the entire stove top. You will want to use our Silver Polish with soft paper towels and use gentle pressure to clean (DO NOT scrub real hard). Once cleaned with Silver Polish, you will need to wash the are well with hot water and a mild dish soap. Please also note that the scratches on your stove top where it looks like someone used something abrasive or sharp, DO NOT use the Silver Polish on these areas or it will making the existing scratches more visible.We would be happy to send you out a Silver Polish from our office if you could provide me with the full correct mailing address for you. Best Regards, [redacted]

Both *** *** *** Weiman products are working together to resolve this amicably

Initial Business Response /* (1000, 5, 2015/07/06) */
Contact Name and Title: *** Sr.CR Specialist
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@weiman.com
I have corresponded with Mr*** Since the 12th of JuneI collected the necessary information and forwarded it to our R&D
Team as well as our Quality teamThe product came back within specifications and also the damage he stated could not be reproducedI emailed Mr*** and also sent him a letter stating "We have reviewed your complaint that after using *** to remove adhesive double sided tape from your car, paint there were cracks appearing on the taillights
While we are not in a position to be able to state why the lights were cracked on your car, we do want you to be confident that it was not the use of *** will remove any adhesive residue from the surfaceWhile the formula of this product is proprietary, we do want to assist you in providing information that may help you get to the cause*** is manufactured to be durable, and *** chemistry does not contain any ingredient or solvents that can penetrate through plastic, damage, or crack surfaces
We do recognize that you were dissatisfied with the product, and will send you a gift card worth double the value of the retail price of the product." I also sent a $***-*** Gift Card to reimburse him for more than what he spent on our productMr*** stated when we first spoke on the phone that he tested our product and it worked greatIf there were to be any incompatibilities with our product and the surfaces he used it on it would have been evident on his pre-test
Initial Consumer Rebuttal /* (3000, 7, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At first, I did email the company and made my complaintAfter they did their research they stated the above to meI emailed back again to request them to fix their defective productThey stopped responding after I had asked them to repair my lightsAs *** stated, I did test *** in the corner of my taillight and it did remove the adhesive on the double sided tapeSo I proceded with the rest of the lightHowever, hours later, the *** started to seperate the adhesive that holds the plastic lens to the body of the taillightWhatever the adhesive that holds the plastic lens to the body of the taillight was penetrated by *** which forced it to seperate and crackI did some other research and found out this has happened to others as wellI actually emailed a man about a similar issueHowever, he said *** did nothing to fix the problem or replace his plastic windshieldThey ended up ignoring himI have done everything and complied to everything *** neededI provided pictures and detailed eventsI would like to solve this matter as their product has ruined my taillights and would like *** to pay me back for my damaged items
Final Business Response /* (4000, 9, 2015/07/17) */
Contact Name and Title: *** SrCR Specialist
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@weiman.com
*** *** was designed to be compatible with variety of household and automotive surfaces and has been tested to verify compatibility with these surfacesAdditionally, we sell an average of 425,per year and this is our first recorded complaint
If used as directed, the lens cover would be exposed to a thin film of the product for a minute or so while the adhesive was being removed, and then would be washed off with soap and waterIt is a known fact that some chemical substances can cause stress cracking in plastic materials, but this occurs only during prolonged exposure to the chemicalBased upon the results of compatibility testing and what we know about the composition of tail light lenses, we would not expect *** to have any adverse effect, especially in such a short amount of timeMajor failures like the cracks in the customer's pictures would only result from long-term exposure to a chemical, or from some type of physical impact
Lastly, we have tested *** *** on a red tail light lens similar to the one picturedThe product was applied to the lens every minutes for one hour, a far longer exposure time than would be the case if removing adhesive residue, and was then washed off with soap and waterThe lens was then visually examined initially, after hours, and after one week*** *** had no adverse effect on the lens
With all of this in mind, respectfully, we can only conclude that something other than *** *** caused the damage to the customer's tail lightsThe product retails at $4.24; we've surpassed *** amount and sent him well over the retailed price of our productWe consider this to be resolved and request this be closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me given that the Silver polish product recommended is delivered to meI will not be purchasing this product at my own cost.My address:*** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me given that the Silver polish product recommended is delivered to meI will not be purchasing this product at my own cost.My address:*** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ***
Sincerely,
*** ***

Our lab has been working diligently to re-create the staining you contribute to our productSometimes unfortunately, this can take longer than expected so that we can better assist in resolving complaintsThey couldn't re-create what had occurred on your Gas HobThey did however tell me that I
can recommend you use our Weiman Silver Polish and it will remove stainsHowever you will need to follow my recommendations for fixing the staining on your Gas Hob.? You will first want to try it on a small area and once that has been tested to ensure compatibility you can then use on the entire stove topYou will want to use our Silver Polish with soft paper towels and use gentle pressure to clean (DO NOT scrub real hard)? Once cleaned with Silver Polish, you will need to wash the are well with hot water and a mild dish soapPlease also note that the scratches on your stove top where it looks like someone used something abrasive or sharp, DO NOT use the Silver Polish on these areas or it will making the existing scratches more visible.We would be happy to send you out a Silver Polish from our office if you could provide me with the full correct mailing address for you.? Best Regards,*** ***

Weiman Stainless Steel wipes are designed to be compatible with all appliance grade stainless steel surfaces and has been tested to verify compatibility and performance to be safe on these surfacesAdditionally, we sell an average of million per year and this is our first recorded complaint of
this natureWhen used as directed the Stainless Steel wipes will clean, shine, and protect the stainless steel applianceThis product can also be removed with warm water and a mild dish detergentWe have tested the lot code provided by MsAlli, all tests came back within specs of this productThere was no abrasives and no additional debris were discoveredThis product is safe for use, water & oil based, and cannot damage the surfaceWe would recommend contacting the manufacture to see if the surface had protective plastic on the surface or a different film to protect the finishIf she would like to send our product back to us for further testing to determine what debris she may be finding we would be happy to send a pre-paid postage out to have the wipes sent backWith all in mind, respectfully, we can only conclude that something other than our wipes caused damage to the customer’s applianceWe have refunded MsAlli for over the retail price of the productWe considered this to be resolved and request this be closed

Both [redacted] Weiman products are working together to resolve this amicably.

Our lab has been working diligently to re-create the staining you contribute to our product. Sometimes unfortunately, this can take longer than expected so that we can better assist in resolving complaints. They couldn't re-create what had occurred on your Gas Hob. They did however tell me that I...

can recommend you use our Weiman Silver Polish and it will remove stains. However you will need to follow my recommendations for fixing the staining on your Gas Hob. You will first want to try it on a small area and once that has been tested to ensure compatibility you can then use on the entire stove top. You will want to use our Silver Polish with soft paper towels and use gentle pressure to clean (DO NOT scrub real hard).  Once cleaned with Silver Polish, you will need to wash the are well with hot water and a mild dish soap. Please also note that the scratches on your stove top where it looks like someone used something abrasive or sharp, DO NOT use the Silver Polish on these areas or it will making the existing scratches more visible.We would be happy to send you out a Silver Polish from our office if you could provide me with the full correct mailing address for you. Best Regards,[redacted]

Weiman Stainless Steel wipes are designed to be compatible with all appliance grade stainless steel surfaces and has been tested to verify compatibility and performance to be safe on these surfaces. Additionally, we sell an average of 3 million per year and this is our first recorded complaint of...

this nature. When used as directed the Stainless Steel wipes will clean, shine, and protect the stainless steel appliance. This product can also be removed with warm water and a mild dish detergent. We have tested the lot code provided by Ms. Alli, all tests came back within specs of this product. There was no abrasives and no additional debris were discovered. This product is safe for use, water & oil based, and cannot damage the surface. We would recommend contacting the manufacture to see if the surface had protective plastic on the surface or a different film to protect the finish. If she would like to send our product back to us for further testing to determine what debris she may be finding we would be happy to send a pre-paid postage out to have the wipes sent back. With all in mind, respectfully, we can only conclude that something other than our wipes caused damage to the customer’s appliance. We have refunded Ms. Alli for over the retail price of the product. We considered this to be resolved and request this be closed.

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Address: 755 Tri-State Parkway, Gurnee, Illinois, United States, 60031-5191

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