Weinerschnitzel

Review: I came here because I had one of those school discount cards. It states "Buy a Chili Dog get one free" (no mention of limitations) so being that I was buying for the family I got two of the 5 for 5.55 deals which is now 5.95. No big deal being that the second set should be free with the first set... That was until I get to the window and hand Veronica my discount card. originally my total was roughly 16.00 because of other things in my order. She then tells me my new total is 14 and some change. It doesn't take a mathematician to know that isn't right. When I asked her shouldn't it be closer to 10-11.00 and she tells me "No, you only get one for free." So I said "Doesn't that seem misleading since it doesn't state that there is a limit of one".. she quickly tells me " Well it doesn't say you can get 5 either"... I was shocked that this is Weinerschnitzel's idea of customer service. So I said can I have your managers name because that doesn't seem right that they would advertise a coupon and not tell you there is a limit... She tells me well you can ask for [redacted] he's the owner. When they bring me my new order because I wasn't going to pay for the 4 free hotdogs. At which time I can hear the MOD ( Manager on Duty) talking to Veronica and clearly hear her say " Oh this is the guy, F[redacted] him tell him he can do whatever he wants, [redacted] wont give a S[redacted]..." That's were I pretty much decided that I was not going to visit [redacted] because if this is the type of Customer Service he finds acceptable not only for the cashier but his Managers no less I would be beating my head against the wall.Desired Settlement: I would like a call from Corporate, explaining the policy on an item such as this, also I would like to discuss corrective actions for being embarrassed by what the employees were saying with customers present inside the location listening to what they were saying about me.

Consumer

Response:

Consumer states that the business did contact him to provide an explanation in the matter. Manager insisted that there was a limited quantity(which was not true) on the coupon and asked to see it. It was then taken to his establishment for review. Manager then stated that his franchise restaurant would have not approved that coupon without a limited quantity, yet the code used on the coupon is valid. Manager insisted that this specific card was not approved his restaurant even though they are the only one in the area. Consumer remained dissatisfied with business response and actions.