Initial Business Response / [redacted] (1000, 8, 2016/09/19) */ [redacted] -Deal was done at City Preowned between [redacted] -Received Deal in Accounting January 26, -Registration was sent to [redacted] as a wait, January 26, 2016, It was returned to City Mazda in the afternoon with a note that said the customer, [redacted] , needed to contact [redacted] -Informed [redacted] of the Issue and let them know [redacted] had to call [redacted] - [redacted] told me he informed [redacted] on January 27, 2016, [redacted] & [redacted] tried to explain that he had to contact [redacted] because there were issues only he could take care of, [redacted] They told him we, City Mazda, would Title the Car and it would be up to him to look after the issues and register his vehicleHe was told when the Title came in it would be at City Mazda Reception -January 28, 2016, Title arrived from [redacted] , it was given to [redacted] ***, he put it in an envelope ( Clearly marked) and called [redacted] and informed him his Title was at the Receptionist Desk -February 25, 2016, [redacted] was in the Dealership [redacted] , it was explained to him that he was told he had to look after the issues at [redacted] and then Permit his own vehicle, City Mazda Titled his vehicle on January 28, - [redacted] asked [redacted] to send the appropriate paper work to [redacted] , all paper work was filled out and sent to [redacted] and was received back in the afternoon - [redacted] informed us that he would not be able to pick up the paperwork because he had to get back to work, we were given [redacted] number to call when the paperwork came in, [redacted] was also give a cheque for $***, [redacted] told him that he would give him the $ [redacted] he was saying he was missing out on -February 25, 2016, ***'s Girlfriend was called and told the Permit and the cheque were ready for pick up, they envelop was picked up at approximately 3:00pm Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response has nothing to do with our complaintWe're asking for a confirmation letter to [redacted] (which we were told twice in the last months he (Steve) the owner)would do this)To confirm that on the date of January 25, they were still in the midst of transferring the title [redacted] Also [redacted] went to [redacted] to get this dealt with, waited hours all for [redacted] to tell her that, like he had said before "he would take care of it and that she didn't have to do that" and it took until the next a day or the day after stillThey then contacted us and said it would be at the front deskAlso City Mazda did not say that we couldn't drive the car, actually to the contrary they said "you can certainly drive away we will take care of the title transfer" [redacted] ( [redacted] ) also they said they would change the spark plugs and didn't.( [redacted] a [redacted] But why would they allow us to insure a vehicle we were clearly Not approved for the carI feel that they accommodated anything to get this sale ...now I am paying $ [redacted] including cost of the car, gst, registration fee [redacted] Administration fee[redacted] Sincerely : [redacted] Final Business Response / [redacted] (4000, 12, 2016/09/24) */ I have personally contacted [redacted] and will get everything resolved this week
Initial Business Response / [redacted] (1000, 8, 2016/09/19) */ [redacted] -Deal was done at City Preowned between [redacted] -Received Deal in Accounting January 26, -Registration was sent to [redacted] as a wait, January 26, 2016, It was returned to City Mazda in the afternoon with a note that said the customer, [redacted] , needed to contact [redacted] -Informed [redacted] of the Issue and let them know [redacted] had to call [redacted] - [redacted] told me he informed [redacted] on January 27, 2016, [redacted] & [redacted] tried to explain that he had to contact [redacted] because there were issues only he could take care of, [redacted] They told him we, City Mazda, would Title the Car and it would be up to him to look after the issues and register his vehicleHe was told when the Title came in it would be at City Mazda Reception -January 28, 2016, Title arrived from [redacted] , it was given to [redacted] ***, he put it in an envelope ( Clearly marked) and called [redacted] and informed him his Title was at the Receptionist Desk -February 25, 2016, [redacted] was in the Dealership [redacted] , it was explained to him that he was told he had to look after the issues at [redacted] and then Permit his own vehicle, City Mazda Titled his vehicle on January 28, - [redacted] asked [redacted] to send the appropriate paper work to [redacted] , all paper work was filled out and sent to [redacted] and was received back in the afternoon - [redacted] informed us that he would not be able to pick up the paperwork because he had to get back to work, we were given [redacted] number to call when the paperwork came in, [redacted] was also give a cheque for $***, [redacted] told him that he would give him the $ [redacted] he was saying he was missing out on -February 25, 2016, ***'s Girlfriend was called and told the Permit and the cheque were ready for pick up, they envelop was picked up at approximately 3:00pm Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response has nothing to do with our complaintWe're asking for a confirmation letter to [redacted] (which we were told twice in the last months he (Steve) the owner)would do this)To confirm that on the date of January 25, they were still in the midst of transferring the title [redacted] Also [redacted] went to [redacted] to get this dealt with, waited hours all for [redacted] to tell her that, like he had said before "he would take care of it and that she didn't have to do that" and it took until the next a day or the day after stillThey then contacted us and said it would be at the front deskAlso City Mazda did not say that we couldn't drive the car, actually to the contrary they said "you can certainly drive away we will take care of the title transfer" [redacted] ( [redacted] ) also they said they would change the spark plugs and didn't.( [redacted] a [redacted] But why would they allow us to insure a vehicle we were clearly Not approved for the carI feel that they accommodated anything to get this sale ...now I am paying $ [redacted] including cost of the car, gst, registration fee [redacted] Administration fee[redacted] Sincerely : [redacted] Final Business Response / [redacted] (4000, 12, 2016/09/24) */ I have personally contacted [redacted] and will get everything resolved this week