The General Manager at Olympia Spa and Resort, ***, did call my father this evening, but did not offer a refundInstead, he said he would get in touch with his spa staffWe are unsure when or what to expect from this recent contact as they do not have the staff to complete the some of the services purchased (nail technicians)Also, I filed the complaint on behalf of my father and did not check the box for Military/Veterans; however, my father (the purchaser) is a Vietnam VeteranPlease let me know if there are any further details I may provideKind Regards, [redacted]
I have spoken with Amelia and worked our the issue, however I'm awaiting a confirmation of our appointments.Thank you[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for informing us that this issue seems to not be resolvedI have spoken with my front office manager and she indicates that she did speak with the client after checking out on august 10thThe client was upset for the delay and indicated cleanliness issues with the roomMy front office manager at that time offered a $discount for the inconveinces which the client acceptedAt this time it was the managers understanding that the guest was satisfied and the issue had been fully resolvedWe take pride in exceeding expectations of our guests and had we known the guest was still unhappy we would have tried other means to satisfy the guestI have copied my front office manager ( [redacted] ***) on this email
I have spoken to the guest in question immediately after hearing the voicemailI assured the customer that we would either provide services or refund their packageIt seems that they may have spoken to one of our newer spa attendants as the communication that occurred between the client and the attendant does not seem appropriate for a seasoned employee at Olympia resortWe have since confirmed and retrained that employeeFurthermore it is my understanding that the client has also been contacted by our spa manager ( [redacted] ) and have schedualed their services and are very happyPlease let me know if this is not the case
I have spoken with Amelia and worked our the issue, however I'm awaiting a confirmation of our appointments.Thank you[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have spoken to the guest in question immediately after hearing the voicemail. I assured the customer that we would either provide services or refund their package. It seems that they may have spoken to one of our newer spa attendants as the communication that occurred between the client and the attendant does not seem appropriate for a seasoned employee at Olympia resort. We have since confirmed and retrained that employee. Furthermore it is my understanding that the client has also been contacted by our spa manager ([redacted]) and have schedualed their services and are very happy. Please let me know if this is not the case.
The General Manager at Olympia Spa and Resort, [redacted], did call my father this evening, but did not offer a refund. Instead, he said he would get in touch with his spa staff. We are unsure when or what to expect from this recent contact as they do not have the staff to complete the some of the...
services purchased (nail technicians). Also, I filed the complaint on behalf of my father and did not check the box for Military/Veterans; however, my father (the purchaser) is a Vietnam Veteran. Please let me know if there are any further details I may provide. Kind Regards, [redacted]
Thank you for informing us that this issue seems to not be resolved. I have spoken with my front office manager and she indicates that she did speak with the client after checking out on august 10th. The client was upset for the delay and indicated cleanliness issues with the room. My front office...
manager at that time offered a $30.00 discount for the inconveinces which the client accepted. At this time it was the managers understanding that the guest was satisfied and the issue had been fully resolved. We take pride in exceeding expectations of our guests and had we known the guest was still unhappy we would have tried other means to satisfy the guest. I have copied my front office manager ([redacted]) on this email.
The General Manager at Olympia Spa and Resort, ***, did call my father this evening, but did not offer a refundInstead, he said he would get in touch with his spa staffWe are unsure when or what to expect from this recent contact as they do not have the staff to complete the some of the services purchased (nail technicians)Also, I filed the complaint on behalf of my father and did not check the box for Military/Veterans; however, my father (the purchaser) is a Vietnam VeteranPlease let me know if there are any further details I may provideKind Regards, [redacted]
I have spoken with Amelia and worked our the issue, however I'm awaiting a confirmation of our appointments.Thank you[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for informing us that this issue seems to not be resolvedI have spoken with my front office manager and she indicates that she did speak with the client after checking out on august 10thThe client was upset for the delay and indicated cleanliness issues with the roomMy front office manager at that time offered a $discount for the inconveinces which the client acceptedAt this time it was the managers understanding that the guest was satisfied and the issue had been fully resolvedWe take pride in exceeding expectations of our guests and had we known the guest was still unhappy we would have tried other means to satisfy the guestI have copied my front office manager ( [redacted] ***) on this email
I have spoken to the guest in question immediately after hearing the voicemailI assured the customer that we would either provide services or refund their packageIt seems that they may have spoken to one of our newer spa attendants as the communication that occurred between the client and the attendant does not seem appropriate for a seasoned employee at Olympia resortWe have since confirmed and retrained that employeeFurthermore it is my understanding that the client has also been contacted by our spa manager ( [redacted] ) and have schedualed their services and are very happyPlease let me know if this is not the case
I have spoken with Amelia and worked our the issue, however I'm awaiting a confirmation of our appointments.Thank you[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have spoken to the guest in question immediately after hearing the voicemail. I assured the customer that we would either provide services or refund their package. It seems that they may have spoken to one of our newer spa attendants as the communication that occurred between the client and the attendant does not seem appropriate for a seasoned employee at Olympia resort. We have since confirmed and retrained that employee. Furthermore it is my understanding that the client has also been contacted by our spa manager ([redacted]) and have schedualed their services and are very happy. Please let me know if this is not the case.
The General Manager at Olympia Spa and Resort, [redacted], did call my father this evening, but did not offer a refund. Instead, he said he would get in touch with his spa staff. We are unsure when or what to expect from this recent contact as they do not have the staff to complete the some of the...
services purchased (nail technicians). Also, I filed the complaint on behalf of my father and did not check the box for Military/Veterans; however, my father (the purchaser) is a Vietnam Veteran. Please let me know if there are any further details I may provide. Kind Regards, [redacted]
Thank you for informing us that this issue seems to not be resolved. I have spoken with my front office manager and she indicates that she did speak with the client after checking out on august 10th. The client was upset for the delay and indicated cleanliness issues with the room. My front office...
manager at that time offered a $30.00 discount for the inconveinces which the client accepted. At this time it was the managers understanding that the guest was satisfied and the issue had been fully resolved. We take pride in exceeding expectations of our guests and had we known the guest was still unhappy we would have tried other means to satisfy the guest. I have copied my front office manager ([redacted]) on this email.