First of all, I am very sorry to hear about any issue of a problem with our company. We try to resolve any issue we can. In regards to this situation, this is the first I have been aware of the problem. I sat down with Mike A[redacted], our salesperson who has had communication...
with our customer. He explained to me that [redacted] sent a post card to the customer requesting the serial numbers for the products. [redacted] has a 60 day time limit on the return of the cards. They received no card back with the serial numbers. Mike, then went to Brian B[redacted], our [redacted] rep for help. He tried to resubmit, but [redacted] denied it, stating the time period for the return of the post cards has long since passed. I have not had a chance to talk to Brian personally, as he is out of town and on vacation. I am sorry, but [redacted] will not pay because the time period for the return of the post card has long since passed.Dave B[redacted]
[redacted],Thank you for returning my call yesterday. Sorry that it took so long to respond. I tried to communicate with Whirlpool one more time about this rebate. Again, I was unable to get them to make a concession for this customer. We have decided as a goodwill gesture, that Weirs will pay the 300.00 that [redacted] was owed by Whirlpool rebates. Please let me know if they would like a check mailed and to what address, or would they like to come and pick up at the store.Again, thanks for your help in this matter.Dave B[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Date: Sat, 19 Sep 2015 15:55:26 -0700This is not what happened as Mr. B[redacted] explains it. Mike did not give us the card to send to Whirlpool. He said that they would fill it out and send it in for us as a customer service. If it was sent in late, it was not our error, but Mikes. He evidently failed to send it in on time. I feel since Mike didn't follow through as he promised, that Weirs is responsible for the payment for the rebate. Had Mike given us the card, we would have followed through and none of this would be necessary. I find it hard to believe that Mr. B[redacted]'s staff would not inform him since we have been contacting Weirs on a consistent basis for over a year. They said they were working on it and we should have in in 60 days, then the next time they told us it was taken care of and we would receive our money in 90 days. Each time we waited the time we were told to expect the payment and each time were put off to another time. We have a witness who was with my wife when she made the purchase who will verify what we are saying. I feel that if Dave hasn't heard about this, and it has been ongoing for over a year, he has some issues with his staff. Mike seems to have a problem with follow through and integrity. [redacted]
First of all, I am very sorry to hear about any issue of a problem with our company. We try to resolve any issue we can. In regards to this situation, this is the first I have been aware of the problem. I sat down with Mike A[redacted], our salesperson who has had communication...
with our customer. He explained to me that [redacted] sent a post card to the customer requesting the serial numbers for the products. [redacted] has a 60 day time limit on the return of the cards. They received no card back with the serial numbers. Mike, then went to Brian B[redacted], our [redacted] rep for help. He tried to resubmit, but [redacted] denied it, stating the time period for the return of the post cards has long since passed. I have not had a chance to talk to Brian personally, as he is out of town and on vacation. I am sorry, but [redacted] will not pay because the time period for the return of the post card has long since passed.Dave B[redacted]
[redacted],Thank you for returning my call yesterday. Sorry that it took so long to respond. I tried to communicate with Whirlpool one more time about this rebate. Again, I was unable to get them to make a concession for this customer. We have decided as a goodwill gesture, that Weirs will pay the 300.00 that [redacted] was owed by Whirlpool rebates. Please let me know if they would like a check mailed and to what address, or would they like to come and pick up at the store.Again, thanks for your help in this matter.Dave B[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Date: Sat, 19 Sep 2015 15:55:26 -0700This is not what happened as Mr. B[redacted] explains it. Mike did not give us the card to send to Whirlpool. He said that they would fill it out and send it in for us as a customer service. If it was sent in late, it was not our error, but Mikes. He evidently failed to send it in on time. I feel since Mike didn't follow through as he promised, that Weirs is responsible for the payment for the rebate. Had Mike given us the card, we would have followed through and none of this would be necessary. I find it hard to believe that Mr. B[redacted]'s staff would not inform him since we have been contacting Weirs on a consistent basis for over a year. They said they were working on it and we should have in in 60 days, then the next time they told us it was taken care of and we would receive our money in 90 days. Each time we waited the time we were told to expect the payment and each time were put off to another time. We have a witness who was with my wife when she made the purchase who will verify what we are saying. I feel that if Dave hasn't heard about this, and it has been ongoing for over a year, he has some issues with his staff. Mike seems to have a problem with follow through and integrity. [redacted]