Weirs Motor Sales, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hello, The customer purchased a truck from us that was a bare cab and chassis. We ordered the body with him the same day he purchased the truck. Unfortunately   the body took longer than expected to arrive to the body company. Below is a letter from the body company. If there is...

anything else I can provide please let me know. [redacted]Weirs Buick GMC###-###-####www.weirsbuickgmc.com To whom it may concern,I just wanted to explain and apologize for the delayed installation of the [redacted] MD92DS drop-side dump body that was completed earlier this week. I also want to make it clear that [redacted] was diligent in communicating his concerns regarding the delivery status of the body during the entire process. When we ordered the body on July 28th our expectation was to receive the dump body in a normal average manufacturing time frame from [redacted] of about 8 weeks. As the delivery date neared, we checked on the order status with [redacted] and were given preliminary load dates of when we should anticipate delivery to our facility and we scheduled a tentative installation date but the body never arrived. These shipment irregularities occurred over several weeks with no real explanation as to the cause. This made it very difficult to project any completion date to [redacted] due to not really knowing what was holding up the shipments. Finally, after several phone conversations, [redacted] informed us that they were having some manufacturing/QC issues and that these issues had caused the shipping department to lag behind schedule pushing everybody’s delivery’s out 2-3 weeks. [redacted] has since rectified their internal issues and we did receive the body here at our South Portland, ME facility where we worked to schedule and complete this project in the shortest time frame possible. Unfortunately, this experience has caused your customer great dissatisfaction. Again, I hope you can accept my sincerest apologies for the late completion of this project and hope that you will not lose faith in [redacted] product or our commitment to our dealers and your customers.If you have any questions or concerns, please contact me directly. Kind regards, [redacted]South Portland, ME 04106###-###-#######-###-####