Weiss Toyota

Weiss Toyota has reached out to Mrs***We would like to look at the vehicle and make necessary repairs to the front bumperI and [redacted] my service manager have called and left messages for Mrs [redacted] so we can reach a mutual resolution.Thankyou [redacted] General Manager Weiss Toyota [redacted]

To whom it may concern:In response to the Revdex.com Complaint # [redacted] Customer [redacted] brought vehicle Toyota Tacoma with vin # [redacted] into the our service department on April 2, and we had to order weather strip and serpentine belt to properly repair the vehicleCustomer left vehicle on the lot for three days after the repair was made on April 11, Customer contacted [redacted] , Service Advisor, upon picking his vehicle up and stated that we damaged the vehiclePlease see attached pictureThis picture indicates that vehicle had been damaged prior, as the touch up paint does not match, wax appears to be in the scratches, and most importantly there are multiple touch up colors usedThank you, [redacted] ***General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will contact the dealer as soon as possible to set up the an appointment to get the required service completed Thank you for your time and effort on this matter
Sincerely,
*** ***

We replaced the fuse because we knew that was a bad partShe agreed to pay for the fuse and diagnosticsWe test drove it twice and it was fineSince she lives miles away, we had her tow her car to the GMC dealership to have it diagnosedThe told her her ECM was blownOn 7/we offered
her a 50/split on the $795 for the replacement of the GMCShe was not happy with that offer and she hung up on meI also told her we would put Freon in her system and dye for free that is over a $valueShe has a power train warranty which does not cover the ECM

Initial Business Response /* (1000, 5, 2016/02/23) */
Contact Name and Title: *** *** GM
Contact Phone: XXXXXXXXXX
Contact Email: ***@weisstoyota.com
Weiss Toyota Scion of South County takes great pride in meeting and exceeding our client's expectationIn reference to case number
#XXXXXXX, *** *** with a Toyota Yaris with VIN # JTDJTXXXXXXXXXXXX with mileage 103914, Weiss Toyota met all requests from client and the following are the facts
On February 10, *** *** checked his vehicle in for service complaining on check engine light, airbag light, power steering light, turn signals, lack of power steering and gear shift not functioningUpon our write up the only light on was the check engine light and everything else seem to be operating as it should
We used our Toyota Diagnostic Equipment with our Senior Master Technician and Shop Stewart, *** *** to diagnose that the check engine lightThe result was code Pwhich indicates an issue with the speed sensorFurther investigation shows speed sensor was operating at manufacturer specs at this time, along with other customers concerns were unfoundedWe recommended that if conditions continue to bring vehicle back for a more extended time, in order to give us the opportunity to duplicate clients concern
Drive Belt was recommended to be changed due to glazing, and causing a squealing sound at start upIndicates worn, age, and loose and could cause a safety issue for the driverClient agreed to the replacement but at no time was this explained or indicated as the issue with the lights
Our Service Manager, *** *** has made repeated attempts to contact the client after he received a voicemail on February 14, *** received the voicemail on Monday February 15, and left the following messages
2/15/7:16am Left message
2/15/4:pm Left message
2/16/9:02am Left message
2/16/5:25pm Left message
After receiving this notification from the Revdex.com, *** *** left another message at 9:18am on 2/23/
We are happy to assist the client in repairing his vehicle, however we believe we handled this with the ut most professionalism, and respect to the client
Sincerely,
*** L***
General Manager

Complaint: [redacted]
I am rejecting this response because:
This is not true. I did not use foul language or threaten anyone. [redacted] is the worst member of management I have ever dealt with. He's very unprofessional, which was stated to us by one of the sales associates who directed us to [redacted]'s office. I became very upset when [redacted] refused to show me the documentation that says we have brought back any rentals in poor condition. My husband & I take care of our things, especially things borrowed from someone else. This is all hear say. I want to see facts & photos of how we trashed these vehicles. I will not stop here. [redacted] has lied to the manager to save his job. I will be contacting the Missouri Attorney General's office on Monday. 
Sincerely,
[redacted]

Weiss Toyota has reached out to Mrs. [redacted]. We would like to look at the vehicle and make necessary repairs to the front bumper. I and [redacted] my service manager have called and left messages for Mrs. [redacted] so we can reach a mutual resolution.Thankyou[redacted] General Manager Weiss...

Toyota [redacted]

To whom it may concern:In response to the Revdex.com Complaint #[redacted]Customer [redacted] brought vehicle 2014 Toyota Tacoma with vin #[redacted]  into the our service department on April 2, 2018 and we had to order weather strip and serpentine belt to properly...

repair the vehicle. Customer left vehicle on the lot for three days after the repair was made on April 11, 2018. Customer contacted [redacted], Service Advisor, upon picking his vehicle up and stated that we damaged the vehicle. Please see attached picture. This picture indicates that vehicle had been damaged prior, as the touch up paint does not match, wax appears to be in the scratches, and most importantly there are multiple touch up colors used. Thank you,[redacted]General Manager

Good Afternoon,My name is [redacted] and I am the General Manager of Weiss Toyota. We at Weiss Toyota pride ourselves in excellent customer service. After discussing the situation with our Service Manager, [redacted], and reaching out to the client to no avail, I am confident that the...

situation can be rectified. During prior rentals with our store, Ms [redacted] has brought the vehicle back in an nonacceptable condition, and therefore was placed on the non rental list. Mr. [redacted] explained the situation to the client and shuttled them to [redacted] for the rental. Because Ms. [redacted] does not have a major credit card, [redacted] policy requires a deposit. All rental car companies have similar policies.Upon her return to the dealership, foul language and threats were made to our staff. We communicated to her that we will not tolerate such behavior and the Service Manager was able to make arrangements with the client's husband to bring the vehicle back another day when a rental would be available.Respectfully Submitted,[redacted] L. [redacted]General Manager