Weisser Homes, Incorporated

over the past weeks our service tech George B [redacted] has attempted to contact [redacted] on occasions with no return callswe have had the window and want to come and install it and finish the ceiling repairI have asked for our carpet repair guy to contact [redacted] and schedule a time to do the repair on the carpetour carpet repairman has been on vacation till next weekAs for the roof I was under the impression that he wanted the upgraded shinglesWeisser Homes will replace the Shingles on this roof so all shingles will match in color with the same brand that is on this home originallythe sub-contractor we use has been very busy and we are still waiting for a date from himOur goal is to have this roof changed by the middle of September please have [redacted] return Georges calls to set this up

December 10, 2014Dear [redacted] ***: [redacted] contacted Weisser Homes, Inc(WHI) in August of She complained that the tub and surround we had installed for her in was defective (Installed 11/9/11-11/10/and 11/16)She stated that the surround had become discolored over time Secondly, she informed us that now she had mold issue as a result of the defective materials.We discovered after visiting her home on 8/20/that she was using large quantities of [redacted] to clean the tub and surroundWe informed her that this was too abrasive a cleaner to be using on this type of surface and that this was the cause for the discolorationThe sticker had been left on the surround when it was initially installed in This sticker provided the proper cleaning instructions.In addition, it was found that [redacted] had installed a large oversized showerheadThis particular head was attached to a retractable hoseShe had installed this herself after WHI had completed the tube, surround, and faucet install in The showerhead was very heavy and needed the proper support behind the drywall to ensure that the pipes and fittings were not damaged over time with regular useThe fitting had cracked behind the wall causing a leakWater damage had occurred over time as a result of this leak.WHI repaired the leak on 9/5/even thought [redacted] had not paid us in full for the work we had completed in 2011; $was still owedThe drywall in the bedroom behind the shower was opened up to assess the leakIt was found that there were no supports in place for the showerhead that she had installedIt was only being held in place by drywall aloneA board was installed across the studs with metal brackets to provide support for the showerheadThe floor was repaired as well as it had become soft over time as a result of the leakThere was minimal mold presentAll areas that showed any signs of mold were treated with " [redacted] ***"We supplied her with a new surround free of charge as she refused to accept that the use of [redacted] had caused the discoloration in the surround.WHI billed [redacted] for the repairs that were completed on 9/5/14; as Weisser Homes, Incwas not at fault for the leak and water damaged that ensuedTo date we have not been paid for this repair ($533.85) nor the remainder of the install completed in ($626.95).Sincerely,Scott WPresident

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It is now July 29, I would like to submit photos of how this home was delivered and the state in which it was left for months I would also like to add that it was MrScott W [redacted] who asked me if I wanted to match the shingles that were placed on my garage I did not request that Lifetime shingles be provided I am perfectly happy to have the year shingles that Weisser Home provides, trust me when I tell you this is not the reason for the delay The request for a new roof was immediate after this home was set and the Lifetime shingles is something that recently came up since the garage was build by another company The delay is from pure neglect The discount for this home is irrelevant to any of the issues that are to be addressed, this home has been sitting on their lot for years, being used as a show home for their sales team, I am certain that an appraisal of a or year old home that has to be taken apart and moved warrants a discount whether to me or anyone else The lack of responsibility as to how this home was delivered is the real issue and the lack of response to making it right is the other Since this letter to the BB his workers came out to measure the broken window, which they stated had been given to Scott many times of the past months, he out and out lied telling me that the window glass was already in just waiting to be picked up and installed, this is the type of nonsense and lip service I have received through out the entire process He states there has been a few phone calls, there have 100's of calls, texts, emails etc.....to him and his employees I run a business and work outside all day running heavy equipment, I do not have the luxury of sitting around waiting on the off chance they might call My lack of response falls with in a time frame that I was extremely ill and unable to accept phone calls, however they have additional contact people that they could have called in my absence of illnessWeisser Homes has my list of items to be fixed, added to that list now is the frieghed carpet that his expert carpet cleaner said he CAN NOT fix or stretch since the carpets where cut and not properly removed or protected during the moving of this home which the photos will display All of this they agreed to take care of however have failed to do so to date, if this continues to take the time and toll to get these items done the next step will be take legal action and then the full extent of the damage including but not limited to the sub standard workmanship on the spackle and paint, you can see every seem every crack every imperfection in the walls and ceiling Trust me I am sure a home inspector will have a field day with the delivery of this homeI am asking that Weisser Homes take care of the list and items they agreed to and I expect that it be done immediately Regards, [redacted]

Revdex.com: September
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I have been in contact with Weisser Homes and they have agreed to replace and upgrade my carpetThey have allowed my to re - select a better quality of carpet while paying the difference between the old and new carpet. Thank you so much for intervening on my behalf with Weisser HomesI am highly satisfied with the positive outcome of my situation and agree to consider my case closed.
Sincerely,
*** ***

We have been in contact with ***We have come to an agreement that the home manufacturer, *** Homes, will supply new carpet throughout her homeWeisser Homes will install itThe ***'s have decided to upgrade the carpet to a higher grade and have chosen a different colorThey are aware that the difference in price will be their responsibility and have agreed to pay for the upgradeIt is unfortunate that the carpet manufacturer, *** Carpet, was un-willing to resolve this issue in relation to the defect of their productWeisser Homes and *** Homes is committed to customer satisfaction and is performing the workThe carpet is due to arrive the week of September 22ndOur installer will contact the ***'s to schedule.
Scott W***
President
Weisser homes Inc

I received this complaint while on vacation last weekwhen I returned I have spoken with *** homes service department to come to some resolve with this matterthe service manager from *** homes was terminated and our new contact there did not follow upi have spoken with them and we have
come up with a solutionA *** carpet rephas been to this home and has made a contradictory report from what was told to the ***Weisser homes has made the agreement with *** Homes the manufacture of this factory Built home to have them supply new carpet in the effected area and Weisser homes will have it installedWeisser homes will have our carpet installer (Bill B***) contact the ***'s to measure this carpet and give the sizes to *** homes for them to supply this carpetthe ***'s will need to come by the Weisser homes office and select a different carpet color for this repair cause the carpet that is in the home now has been discontinuedif this is acceptable please contact me so I may schedule this work to be donemy number at the Trevose office is ###-###-####

Weisser Homes, Inc. (WHI) understands that there is
always two sides to a story and we would like to explain the timeline for the modular sample home that
[redacted] has purchased from WHI. The initial deposit was given to WHI on 2-26-13 to start the
process of obtaining building permits and...

construction financing. This process
took 11 months
to complete before the construction on his building lot even began. WHI started the construction process for
this home in
January of 2014. The foundation was installed at this time. This past winter had been a record year for bad
weather and snow with extremely low temperatures; making it
difficult to disassemble the home on our sample lot to be placed on the
foundation. On 1/31/14, we finally had a break in the weather to take this home apart at our display center, wrap it, deliver, and
reassemble it. The house was paid for and a
temporary use and occupancy permit was issued on 4-11-14 (approximately 3
months 12 days after its installation). We are still waiting for
a permanent U&O for this house, as [redacted] was to complete other work on the house himself to pass for his
U&O. This
display home was sold to [redacted] for a substantial discount as he has
stated in his complaint. He received a discount of approximately $60,000.00. The repairs that were of concern included
the following:  The siding on the home
didn’t match. WHI replaced the siding on 3 sides of this home to [redacted]'s satisfaction. The roof leaks occurred within the
first week after we set the home and were repaired immediately.
The electric issue was found to be a result of the breaker box being off. The carpet was
professionally cleaned and repaired by our carpet sub-contractor who also does
fire clean up. The plumbing leak that was found was as a result of the
condensation from the upper heating and air conditioning system. The ceiling is
being repaired. The window has been ordered and will be available to be picked
up from the glass company this coming week.  We
have gotten a few calls from [redacted] in the past regarding
the issues addressed in this letter. Our Sales and Service departments have
returned his calls with no return calls for weeks from [redacted].  WHI
had another complaint from [redacted] that has not been addressed in his
complaint with you. When we reinstalled his roof shingles this winter, we had
to replace some of the shingles as they were damaged. These replacement
shingles did not match in color. The replacement shingles that were purchased
by WHI to complete the roof were the exact same brand and color of the shingles
that were already on the home. However, the shingles that were on the home had
faded over time while sitting on our sales lot. We are arranging with a roof
sub-contractor to complete this repair. In the process, [redacted] has asked
that we replace his shingles with a lifetime shingle.  The shingle that is on the house is a 20-year
shingle. If he would like to upgrade his shingle with this type of shingle, WHI
would like him purchase these upgraded shingles and WHI will cover the labor to
install them. WHI
has been in business for over 52 Years and has delivered thousands of homes.
When a substantial discount is given on a sample home it is understood from
both party’s that there are certain items on the home that have some wear thus
the discount. WHI strives to make every effort to correct these problems. As
you can see, we completed this house in adverse conditions and made this home
livable for [redacted] in a relatively short time to accommodate his interest
and housing needs. Thank
you for your attention to this matter.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have left a message for George regarding the window repalacement and repair to ceiling, I would also like to leave an alternative number for Weisser homes and any subs that need to get in contact with me to please call [redacted] ###-###-#### she is much easier to reach than I am since my job has be in the field most days.  The roof response is exceptqable at this point however I would like to hear from the sub contractor to know I am definately on his schedule.  Weisser homes has given me this same excuse since March that the reason for the delay is the subcontractor.  I have not heard from the carpet repair man, however would like to state that the last time he was here he stated there was nothing further that he could do to repair these carpets.
Regards,
[redacted]

over the past 2 weeks our service tech George B[redacted] has attempted to contact [redacted] on 4 occasions with no return calls. we have had the window and want to come and install it and finish the ceiling repair. I have asked for our carpet repair guy to contact [redacted] and schedule a time to do the repair on the carpet. our carpet repairman has been on vacation till next week. As for the roof I was under the impression that he wanted the upgraded shingles. Weisser Homes will replace the Shingles on this roof so all shingles will match in color with the same brand that is on this home originally. the sub-contractor we use has been very busy and we are still waiting for a date from him. Our goal is to have this roof changed by the middle of September.
please have [redacted] return Georges calls to set this up.

Good afternoon Revdex.com;I spoke with Scott W[redacted] today regarding my carpet issue. He stated that some one from Weisser Homes will be contacting me either today (8/25/14) or tomorrow Tuesday (8/26/14) to come out and measure my house for NEW carpets. Since it's already after 5:00pm & I haven't heard from the carpet person today I really hope to hear from him tomorrow (8/26/14). I left Mr. Weisser a message this afternoon Stating while we are eager to resolve our carpeting issue and welcome new carpets, the new carpets need to be a different color then what is currently in my home now so that the dye issue (carpet losing it's color) doesn't happen again since they will be from the same manufacturer ([redacted] carpets). I will keep you updated with any progress between Weisser Homes and myself. Again THANK YOU So much for ALL your help. If not for the Revdex.com, I know Wessier Homes would have never contacted me to try to resolve this issue. Please DO NOT close my case id# [redacted] until it's totally resolved and I have my new carpets. I have been down the road with Weisser Homes before and want to make sure they keep up their end and follow through with replacing my carpets.Sincerely,

December 10, 2014
Dear [redacted] contacted Weisser Homes, Inc. (WHI) in August of 2014. She complained that the tub and surround we had installed for her in 2011 was defective (Installed 11/9/11-11/10/11 and 11/16). She stated that the surround had become...

discolored over time. Secondly, she informed us that now she had mold issue as a result of the defective materials.We discovered after visiting her home on 8/20/14 that she was using large quantities of [redacted] to clean the tub and surround. We informed her that this was too abrasive a cleaner to be using on this type of surface and that this was the cause for the discoloration. The sticker had been left on the surround when it was initially installed in 2011. This sticker provided the proper cleaning instructions.
In addition, it was found that [redacted] had installed a large oversized showerhead. This particular head was attached to a retractable hose. She had installed this herself after WHI had completed the tube, surround, and faucet install in 2011. The showerhead was very heavy and needed the proper support behind the drywall to ensure that the pipes and fittings were not damaged over time with regular use. The fitting had cracked behind the wall causing a leak. Water damage had occurred over time as a result of this leak.
WHI repaired the leak on 9/5/2014 even thought [redacted] had not paid us in full for the work we had completed in 2011; $626.95 was still owed. The drywall in the bedroom behind the shower was opened up to assess the leak. It was found that there were no supports in place for the showerhead that she had installed. It was only being held in place by drywall alone. A board was installed across the studs with metal brackets to provide support for the showerhead. The floor was repaired as well as it had become soft over time as a result of the leak. There was minimal mold present. All areas that showed any signs of mold were treated with "[redacted]". We supplied her with a new surround free of charge as she refused to accept that the use of [redacted] had caused the discoloration in the surround.
WHI billed [redacted] for the repairs that were completed on 9/5/14; as Weisser Homes, Inc. was not at fault for the leak and water damaged that ensued. To date we have not been paid for this repair ($533.85) nor the remainder of the install completed in 2011 ($626.95).
Sincerely,Scott W. 
President

December 10, 2014Dear [redacted] contacted Weisser Homes, Inc. (WHI) in August of 2014. She complained that the tub and surround we had installed for her in 2011 was defective (Installed 11/9/11-11/10/11 and 11/16). She stated that the surround had become discolored over time....

Secondly, she informed us that now she had mold issue as a result of the defective materials.We discovered after visiting her home on 8/20/14 that she was using large quantities of [redacted] to clean the tub and surround. We informed her that this was too abrasive a cleaner to be using on this type of surface and that this was the cause for the discoloration. The sticker had been left on the surround when it was initially installed in 2011. This sticker provided the proper cleaning instructions.In addition, it was found that [redacted] had installed a large oversized showerhead. This particular head was attached to a retractable hose. She had installed this herself after WHI had completed the tube, surround, and faucet install in 2011. The showerhead was very heavy and needed the proper support behind the drywall to ensure that the pipes and fittings were not damaged over time with regular use. The fitting had cracked behind the wall causing a leak. Water damage had occurred over time as a result of this leak.WHI repaired the leak on 9/5/2014 even thought [redacted] had not paid us in full for the work we had completed in 2011; $626.95 was still owed. The drywall in the bedroom behind the shower was opened up to assess the leak. It was found that there were no supports in place for the showerhead that she had installed. It was only being held in place by drywall alone. A board was installed across the studs with metal brackets to provide support for the showerhead. The floor was repaired as well as it had become soft over time as a result of the leak. There was minimal mold present. All areas that showed any signs of mold were treated with "[redacted]". We supplied her with a new surround free of charge as she refused to accept that the use of [redacted] had caused the discoloration in the surround.WHI billed [redacted] for the repairs that were completed on 9/5/14; as Weisser Homes, Inc. was not at fault for the leak and water damaged that ensued. To date we have not been paid for this repair ($533.85) nor the remainder of the install completed in 2011 ($626.95).Sincerely,Scott W. President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
It is now July 29, 2014.  I would like to submit photos of how this home was delivered and the state in which it was left for months.  I would also like to add that it was Mr. Scott W[redacted] who asked me if I wanted to match the shingles that were placed on my garage.  I did not request that Lifetime shingles be provided.  I am perfectly happy to have the 20 year shingles that Weisser Home provides, trust me when I tell you this is not the reason for the delay.  The request for a new roof was immediate after this home was set and the Lifetime shingles is something that recently came up since the garage was build by another company.  The delay is from pure neglect.   The discount for this home is irrelevant to any of the issues that are to be addressed, this home has been sitting on their lot for years, being used as a show home for their sales team, I am certain that an appraisal of a 7 or 8 year old home that has to be taken apart and moved warrants a discount whether to me or anyone else.  The lack of responsibility as to how this home was delivered is the real issue and the lack of response to making it right is the other.  
Since this letter to the BB his workers came out to measure the broken window, which they stated had been given to Scott many times of the past 4 months, he out and out lied telling me that the window glass was already in just waiting to be picked up and installed, this is the type of nonsense and lip service I have received through out the entire process.  
He states there has been a few phone calls, there have 100's of calls, texts, emails etc.....to him and his employees.  I run a business and work outside all day running heavy equipment, I do not have the luxury of sitting around waiting on the off chance they might call.  My lack of response falls with in a time frame that I was extremely ill and unable to accept phone calls, however they have additional contact people that they could have called in my absence of illness.
Weisser Homes has my list of items to be fixed, added to that list now is the frieghed carpet that his expert carpet cleaner said he CAN NOT fix or stretch since the carpets where cut and not properly removed or protected during the moving of this home which the photos will display.  All of this they agreed to take care of however have failed to do so to date, if this continues to take the time and toll to get these items done the next step will be take legal action and then the full extent of the damage including but not limited to the sub standard workmanship on the spackle and paint, you can see every seem every crack every imperfection in the walls and ceiling.  Trust me I am sure a home inspector will have a field day with the delivery of this home.
I am asking that Weisser Homes take care of the list and items they agreed to and I expect that it be done immediately.
Regards,
[redacted]