Weizenegger Engel Insurance

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The guest did make a reservation for nights at the rate stipulatedThis was for a Green Bay Packer Home gameOur hotel is block from Lambeau Field and have had a night minimum restriction for all home Packer games for seasonsThe guest was not aware of this due to his making a night
reservation to begin withWe also inform every guest of the restrictions and policies at the time the reservation is made, which includes charging the card at the time the reservation was made. Later the same day, the guest called a reservation system ( not the hotel ) to cancel nightThe reservation system should have informed him at that time that it was a night requirement and they can’t credit his card backBy the time it got to me, all sorts of people were involved. My stance was, we have a night minimum for all home games and that was our policyI called the guest myself and talked to him on the phone about the reservation and the issues at handDue to a misunderstanding on both sides, I decided to credit his night’s room and tax back to him and also give him Marriott rewards point for the inconvenienceHe was very pleased with the outcome of the matter. Guest satisfaction is the bottom line in our businessHis intentions were good and a simple misunderstanding was straightened out by a phone callAll parties are happy! Thank you, *** ***, CHAGeneral ManagerSpringHill Suites by MarriottTony Canadeo RunGreen Bay, WI 54304P###-###-####F#-###-####