Welbilt Homes, Inc.

Review: We learned of this company through their website. That site intentionally misleads the consumer with regard to construction costs involved in building a new home resulting in a bait & switch situation. Furthermore, the owner and staff repeatedly made verbal representations to us regarding the cost savings of doing business with them. The original written price estimate that they provided induced us to purchase a piece of raw land for a price that we could afford based on these assurances. Subsequently (after our purchase of the land was finalized), they raised the price estimates so that the new cost quotes exceeded the amount that we budgeted based on their original representations. When we disputed the increasing costs, the owner became defensive and relayed falsified information to us in defense of their failure to disclose certain "hidden" costs not identified on the website, nor in any of the numerous verbal representations. Finally, the owner subsequently contacted us for the sole purpose of verbally harassing us further despite her final statement that she had authored a writing permanently dismissing us as a client prior to making the call. By dismissing us as a client, this company has left us with a piece of land for which we may not find another builder in time and/or for an equivalent price.Desired Settlement: We would like an apology from the owner for her verbal harassment. We also would like to see the website changed to comply with FCC regulations regarding fair and truthful advertising, especially with regard to the misleading pricing. Finally, we wish to have them honor their original quote for building our home.

Business

Response:

Dear **. [redacted],

The recitation of facts is incomplete and inaccurate. The complainants’ recollection of the sequence of phone calls is also inaccurate.

At no time did Welbilt Homes require that the complainants purchase any particular lot. Welbilt Homes was asked if it was feasible to build a particular house on the lot in question.

During the course of discussions of numerous changes, it became clear to Welbilt Homes that it would not be possible to complete a building to the satisfaction of the complainants under any circumstances.

Therefore, and because there was no agreement in place, Welbilt Homes decided to terminate the ongoing conversations.

Respectfully submitted,

Vice President

Welbilt Homes Inc.