So I wanted to have new handlebars installed on my Harley Rocker C. I ordered the Roland Sands 16 inch King Apes and all the braided cables as I wanted to have it done right. The only thing I didn't get was a brake line as it had to be measured for.
I called several places to get quotes for install to include Scooters, Chopper Design, and Orange City Cycle.
Scooters was an outrageous price, and both OC Cycle and Chopper Design were nearly identical price to do the install. I went with OC Cycle as they had been in business 30 years and they assured me I would be happy with their work.
Long story short, the costs started adding up for this and that, extra wires, switches, soldering, shrink-wrapping wires,extra labor etc...
I was told Harley put different switches on that made it really complicated. Hmmm.
After me having to track them down to get the story on why my bike was taking so long (since they don't know how to pick up a phone and call me), they give me the breakdown on what it will cost to install bars on my bike (now twice the quoted cost). I can do that or else come get my bike.
I authorize the charges and tell them to go ahead and do it (against my better judgement) since I was moving 4 days later out of state and I still was trying to trust them.
I pick up my bike, all looks good and it starts.
I ride it home.
I make my move out of state, get here, realize my horn doesn't work and now...my bike wont fire up and wont even turn over. Cant get it started for that day.
next day, same thing, cant get it going. Not even a turn over, but the battery is testing good. (keep in mind, I bought this bike new in 2008 and have NEVER had a problem with it starting even one time).
So Im pressing the start button, all of a sudden it cranks and fires up..., score, I think Im good....I ride it for 20 minutes. Get back to the house. turn it off, try to restart it...nothing.
I check all the contact points, swap the battery for a new one, everything basic that I know how to do. push start...Nothing! Its like the connection to the wiring isn't working or making contact.
I call OC Cycles and speak to [redacted]. He tells me he's sorry but there's nothing he can do. Tells me he knew the horn didn't work but they wanted to get me my bike quickly so I could move!
What? you knew there was a wiring problem and wrote it on the receipt, and let me leave without it being complete?
As far as it not starting, nothing he can do and Ill have to take it somewhere to get it worked on.
What? I just paid you...you took my money... bike is in worse mechanical shape now than when I dropped it off? My mind is blown.
Ok [redacted], anything you can recommend I check now that I live 8 hrs away?
Well [redacted], you need to check all the wiring on the bike, specifically to the starter...
yeah, no kidding Sir. Im not exactly skilled in that area of expertise or I would've done the work myself.
Im shocked that they would give it to me, charge me, and the bike isn't complete...not running, horn doesn't work (not that I really NEED the horn, but it worked when I dropped it off).
Faulty wiring, sloppy work, late, no calls, double the price and I get bars that look great, but my bike doesn't run.
Thanks Orange City Cycles and to [redacted] for taking my money, doing sloppy work electrical work, not caring, and now I have to go somewhere else to get his work fixed. Awesome customer service sir.
Save yourself the time and money and frustration, go somewhere else ... anywhere else if you want your bike taken care of!
So I wanted to have new handlebars installed on my Harley Rocker C. I ordered the Roland Sands 16 inch King Apes and all the braided cables as I wanted to have it done right. The only thing I didn't get was a brake line as it had to be measured for.
I called several places to get quotes for install to include Scooters, Chopper Design, and Orange City Cycle.
Scooters was an outrageous price, and both OC Cycle and Chopper Design were nearly identical price to do the install. I went with OC Cycle as they had been in business 30 years and they assured me I would be happy with their work.
Long story short, the costs started adding up for this and that, extra wires, switches, soldering, shrink-wrapping wires,extra labor etc...
I was told Harley put different switches on that made it really complicated. Hmmm.
After me having to track them down to get the story on why my bike was taking so long (since they don't know how to pick up a phone and call me), they give me the breakdown on what it will cost to install bars on my bike (now twice the quoted cost). I can do that or else come get my bike.
I authorize the charges and tell them to go ahead and do it (against my better judgement) since I was moving 4 days later out of state and I still was trying to trust them.
I pick up my bike, all looks good and it starts.
I ride it home.
I make my move out of state, get here, realize my horn doesn't work and now...my bike wont fire up and wont even turn over. Cant get it started for that day.
next day, same thing, cant get it going. Not even a turn over, but the battery is testing good. (keep in mind, I bought this bike new in 2008 and have NEVER had a problem with it starting even one time).
So Im pressing the start button, all of a sudden it cranks and fires up..., score, I think Im good....I ride it for 20 minutes. Get back to the house. turn it off, try to restart it...nothing.
I check all the contact points, swap the battery for a new one, everything basic that I know how to do. push start...Nothing! Its like the connection to the wiring isn't working or making contact.
I call OC Cycles and speak to [redacted]. He tells me he's sorry but there's nothing he can do. Tells me he knew the horn didn't work but they wanted to get me my bike quickly so I could move!
What? you knew there was a wiring problem and wrote it on the receipt, and let me leave without it being complete?
As far as it not starting, nothing he can do and Ill have to take it somewhere to get it worked on.
What? I just paid you...you took my money... bike is in worse mechanical shape now than when I dropped it off? My mind is blown.
Ok [redacted], anything you can recommend I check now that I live 8 hrs away?
Well [redacted], you need to check all the wiring on the bike, specifically to the starter...
yeah, no kidding Sir. Im not exactly skilled in that area of expertise or I would've done the work myself.
Im shocked that they would give it to me, charge me, and the bike isn't complete...not running, horn doesn't work (not that I really NEED the horn, but it worked when I dropped it off).
Faulty wiring, sloppy work, late, no calls, double the price and I get bars that look great, but my bike doesn't run.
Thanks Orange City Cycles and to [redacted] for taking my money, doing sloppy work electrical work, not caring, and now I have to go somewhere else to get his work fixed. Awesome customer service sir.
Save yourself the time and money and frustration, go somewhere else ... anywhere else if you want your bike taken care of!