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Welch Builders, Inc.

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Welch Builders, Inc. Reviews (1)

I am in receipt of your letter regarding ID [redacted]. I have to admit, I am completely surprised and very much disappointed.
This is the fifth project we have done for the clients over the course of approximately ten years. That, alone, should speak volumes for the satisfaction by the clients...

regarding our workmanship. The current project consisted of a three to three and one half month extensive renovation of a 2800 square foot vacant patio home. Prior to the start of the project, I met with the clients many times at their convenience to assess the scope of the job and detail the work to be completed. The job entailed the selection of door hardware, paint colors, tile selections, faucets, flooring, and lighting to name a few. All of those decisions made by the wife and the decorator were coordinated through me.
Once the job began, the wife was my contact for 95% of the job. I worked closely with her and communicated with a decorator hired by the wife. I spent many, many hours meeting with the wife, at her convenience, along with numerous phone conversations. At no time, during the construction of the project did the wife express any concerns whatsoever about any dissatisfaction with the progress, the material, or the workmanship of the job. I never encountered the husband on any of my frequent site reviews. That is not to say he was never at the unit, only that he never spoke with me during the course of the renovation about any problems with the workmanship.
The agreement signed by both Welch Builders and the clients had several allowance items such as granite, lighting, etc. All invoices for those items were shown to them and agreed upon before proceeding with the installation of those items.
When the project was completed, the clients were so delighted with the performance of Welch Builders, the subcontractors and suppliers that they invited everyone to lunch one day to show their appreciation. I am really disappointed to learn now of their dissatisfaction.
Upon completion of the entire project, all invoices regarding the allowance items and any others in questions were shared with the clients and their invoice was paid in full. At that time, the only dissatisfaction was the cleanout of the brushes and rollers by the painters. There was no damage resulting from the painters actions.
There were nine items compiled on a punch list. Seven of those items were completed promptly. We were never aware the blinds were to be reinstalled until the end of the project. There was never any mention of that particular item in our many discussions. Yes, hardware was misplaced as a result of this unknown item. The soap caddy was just recently mentioned. We had full intentions of reinstalling the blinds and repairing the soap caddy. Both items have been remedied.
Typically, there is a 30 day window to complete warranty items. It is unfortunate the husband contacted you within approximately 10 days of review of the outstanding items. As stated previously, seven items were completed immediately and parts were ordered for the other two items and repairs were completed February , 2015 as evidenced by the enclosed pictures.
I appreciate the clients continued business and am very sorry for the stress of the situation. I have fulfilled all obligations on previous jobs and have done so on this job also. I am very proud of the work we have done for them and believed they were also very proud of their unit and pleased with the outcome.
Sincerely,
[redacted]

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