Thank you for the opportunity to reply to the above-referenced complaint Ms [redacted] - [redacted] has expressed dissatisfaction with CNA National Warranty Corporation’s (“CNAN”) disposition of her claim Specifically, Ms [redacted] - [redacted] has stated that her vehicle experienced a failure and she was informed by the selling repair facility to purchase a service contract in anticipation of making a significant claim This statement is in direct contravention of our agreements with dealerships and repair facilities and we are actively pursuing a full investigation of the repair facility at this time An inspection report and analysis of the details surrounding this claim is taking place We kindly request additional time to liaise with the facility and will respond upon our conclusion shortly Should you have any questions or concerns, please do not hesitate to contact our offices at (###) ###-#### [redacted] Sincerely, Compliance Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I would like to receive a copy of my contract Regards, [redacted]
[redacted] Revdex.com [redacted] [redacted] *** Re: Complaint # [redacted] Dear [redacted] : Thank you for the opportunity to reply to the above-referenced complaint [redacted] has requested, on 11/7/2014, that she be refunded certain rental car expenses directly to her debit card since she is no longer in a relationship with the co-owner of her vehicle/service contractThe reimbursement expenses must first be paid to the rental car facility, [redacted] , and then the consumer will have their card refundedWe have called [redacted] and confirmed that they have received our check payment, for the relevant fees, on 11/10/and [redacted] can now refund the consumer’s card accordinglyIf [redacted] contacts her rental car facility the refund can now take placeOur contact at [redacted] is [redacted] and our check number for the refund is: Should you have any questions or concerns, please do not hesitate to contact our offices at (*** [redacted] Sincerely, Compliance Department
Thank you for the opportunity to reply to the above-referenced communicationCNA National Warranty Corporation (“CNAN”) is committed to customer satisfaction and looks forward to reviewing this file with your assistanceMs [redacted] purchased a CNAN vehicle service contract from [redacted] [redacted] in [redacted] was sold to [redacted] in Ms [redacted] contacted CNAN to cancel her contract on 6/27/On 7/3/CNAN forwarded the proceeds of the cancellation to the [redacted] administrator, [redacted] , for finalization of the cancellation and vehicle service contract proceeds inclusion of the dealership portion of the cancellation refund [redacted] proceeded to cash this check on 7/22/We have verified with Mr [redacted] , on 10/30/2014, upon our receipt of your letter, that he has forwarded the refund to [redacted] , Ms [redacted] lenderUnder section “Your Right to Cancel”, the following terms are part of Ms [redacted] vehicle service contract: Refund Distribution: “If this contract is financed, the lienholder may be named as an additional or sole payee for any refund due.” “The SELLING DEALER, US or OUR ADMINISTRATOR will make a pro rata refund to YOU based upon the elapsed time or mileage, whichever is greater, from the CONTRACT SALE DATE and the CONTRACT SALE MILEAGE, less a twenty-five ($25) dollar processing fee.” By virtue of the terms of the contract, as stated above, Ms [redacted] refund was delivered to [redacted] and the refund amount was calculated from 7/3/2014, less than three business days from the date of her requestThe calculation amount was derived as follows: Payment amount of $3402.0075% refund due calculated by elapsed time = $Addition of $processing fee Total refund amount = $Please accept the above information as confirmation of the cancellation and the method by which the amount was derivedShould you have any questions or concerns, please do not hesitate to contact our office on ###-###-#### or [redacted]
Thank you for the opportunity to reply to the above-referenced complaint Ms [redacted] - [redacted] has expressed dissatisfaction with CNA National Warranty Corporation’s (“CNAN”) disposition of her claim Specifically, Ms [redacted] - [redacted] has stated that her vehicle experienced a failure and she was informed by the selling repair facility to purchase a service contract in anticipation of making a significant claim This statement is in direct contravention of our agreements with dealerships and repair facilities and we are actively pursuing a full investigation of the repair facility at this time An inspection report and analysis of the details surrounding this claim is taking place We kindly request additional time to liaise with the facility and will respond upon our conclusion shortly Should you have any questions or concerns, please do not hesitate to contact our offices at (###) ###-#### [redacted] Sincerely, Compliance Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I would like to receive a copy of my contract Regards, [redacted]
[redacted] Revdex.com [redacted] [redacted] *** Re: Complaint # [redacted] Dear [redacted] : Thank you for the opportunity to reply to the above-referenced complaint [redacted] has requested, on 11/7/2014, that she be refunded certain rental car expenses directly to her debit card since she is no longer in a relationship with the co-owner of her vehicle/service contractThe reimbursement expenses must first be paid to the rental car facility, [redacted] , and then the consumer will have their card refundedWe have called [redacted] and confirmed that they have received our check payment, for the relevant fees, on 11/10/and [redacted] can now refund the consumer’s card accordinglyIf [redacted] contacts her rental car facility the refund can now take placeOur contact at [redacted] is [redacted] and our check number for the refund is: Should you have any questions or concerns, please do not hesitate to contact our offices at (*** [redacted] Sincerely, Compliance Department
Thank you for the opportunity to reply to the above-referenced communicationCNA National Warranty Corporation (“CNAN”) is committed to customer satisfaction and looks forward to reviewing this file with your assistanceMs [redacted] purchased a CNAN vehicle service contract from [redacted] [redacted] in [redacted] was sold to [redacted] in Ms [redacted] contacted CNAN to cancel her contract on 6/27/On 7/3/CNAN forwarded the proceeds of the cancellation to the [redacted] administrator, [redacted] , for finalization of the cancellation and vehicle service contract proceeds inclusion of the dealership portion of the cancellation refund [redacted] proceeded to cash this check on 7/22/We have verified with Mr [redacted] , on 10/30/2014, upon our receipt of your letter, that he has forwarded the refund to [redacted] , Ms [redacted] lenderUnder section “Your Right to Cancel”, the following terms are part of Ms [redacted] vehicle service contract: Refund Distribution: “If this contract is financed, the lienholder may be named as an additional or sole payee for any refund due.” “The SELLING DEALER, US or OUR ADMINISTRATOR will make a pro rata refund to YOU based upon the elapsed time or mileage, whichever is greater, from the CONTRACT SALE DATE and the CONTRACT SALE MILEAGE, less a twenty-five ($25) dollar processing fee.” By virtue of the terms of the contract, as stated above, Ms [redacted] refund was delivered to [redacted] and the refund amount was calculated from 7/3/2014, less than three business days from the date of her requestThe calculation amount was derived as follows: Payment amount of $3402.0075% refund due calculated by elapsed time = $Addition of $processing fee Total refund amount = $Please accept the above information as confirmation of the cancellation and the method by which the amount was derivedShould you have any questions or concerns, please do not hesitate to contact our office on ###-###-#### or [redacted]