Welch's Appliances

Complaint: [redacted] I am rejecting this response because: The Business response is not accurate, nor truthfulYou can see in the Business response email to the Revdex.com, that the Welches representative still continues to call me, the customer, more names and starts insulting me againWhich is what sparked the entire negative interaction with them in the first placeWelches continuing to be hostile in her communication She can’t even refrain from calling the customer names, and being hostile in her own response to the Revdex.com about the complaint filed against herThere was never a time that I threatened this business or any of its associates, not everThis is a flat out lie and damaging to my character and reputationI have a witness that witnessed ALL calls and interactions between Welches representatives and I This business has taken trying to resolve a simple exchange, to totally unbelievable extremesIt is a very big deal to accuse your customer of threatening you, when the customer has not threatened them in any wayAnd then to take it to another extreme level by calling the police, and lying and saying the customer threatened you, is absolutely over the topBesides the fact that it is illegal to call the police and lie about a crime being committed that was never committedThis is absolutely ridiculousHow is a customer supposed to stay safe from businesses like this? You can ruin someone’s life by falsely calling the police, and falsely acccusing them of a crime they never committedThis is a very big dealAll of my interactions with Welches have been over the phoneI have not stepped one foot in that store during this purchaseI wonder if pulling our phone records will clear this lie up that Welches toldI am more than willing to let anyone hear the phone recordsI bet the police, Welches falsely called, would like to hear the phone records tooWhich proves I never harassed nor threatened Welches one timeThen we will see who is lyingAnd I am curious to see if Welches can lie their way out of that one trying to explain why they falsely called the police, and why they falsely tried to get a customer in trouble with the lawIn regards to the refund, I have the receipt Welches emailed me for the refundIt shows that Welches visa machine was “offline” at the time they ran my information for the refundI did finally receive the refund after our last call and interactionsHad the Welches owner/Manager taken a moment to have a professional conversation for at least one minute, that refund misunderstanding would have been cleared upInstead she continued to escalate the conversation, and turn the conversation hostile by insulting me and calling me namesAnd being completely irattional and unable to communicate with me at ALL times during our communications Sincerely, [redacted]

This response concerns the completely fictional complaint made by *** ***On 12-12-our company Welch's Appliances sold *** *** a dryer, it was delivered the next day 12-13-On the day of delivery we received a call from *** stating that the dryer door kept popping open
All appliances sold come with a month parts and labor warranty just in case something like this happensI was very apologetic and not at anytime did I threaten or state that I was unwilling to honor the warrantyWe scheduled a service for the very next day 12-14-between 11-On the morning of 12-14-we received another call from ***, this time saying the dryer was taking too long to dry the clothesShe requested a return call from the manager, I the manager was not present at the time of the callUpon arriving to the shop I received the message to call ***I did not get the chance, she called shortly after I arrivedI could tell she was upset and kept repeating over and over you guys are trying to rip me off, you couldn't even call me back( remember we already have a service call scheduled for that day 11-)I could not get a word in edgewise, she did not give me the chance to talk at allAt a certain point I did say Ma'am could you please calm downApparently that is insulting your customers because that is what she accused me of doing after making that statementAfter what seemed like an eternity of her yelling and calling ME several unpleasant names I had had enough, I told her I was going to hang up the phone and she could call me back when she was ready to not scream and yell at meI also followed up with, and ma'am I am more than willing to honor our warranty and still have you scheduled 11-todayShe called back shortly after, continued with bad mouthing our business, repeating over and over that we weren't honoring the warranty and that we were just wanted to rip her offThis was all NOT true and if she would have let me speak we could have gotten the whole situation sorted outShe told me that she was recording our conversations, I told her I hope you are because I am not the one yelling and name callingShe threatened to file a complaint to the Revdex.comI told her please do, I have done nothing wrong hereI finally said listen ***, not at any point did I say I wasn't going to do right by your purchaseI have you scheduled TODAYBut due to your hositlity and complete lack of respect to another human being I am just going to give you a refund, because I do not want to continue doing business with someone such as your selfI scheduled a pick up of the dryer for the next dayOn Friday 12-15-17, we picked up the dryer and gave her a refund over the phone( she had paid with a visa)I thought that would be the last I would have to deal with this extremely rude personI was wrongShe called the morning of Monday 12-19-She had the bank on the line tooShe said she hadn't gotten the refund yet, I said I have a copy of the credit card slip showing we DID in fact run her card for a refund and that it probably hadn't processed yet due to the weekend, the bank confirmed that and they hung up shortly afterI offered to email her a copy of the refund slip, she agreedShe then said, do you remember our conversation from the other day? I said, how could I forgetShe then said, oh how could I forgetAnd proceeded with accusing me trying to rip her off as well as name calling, and threatening herShe THEN called me a piece of ***Called me a dirty person and that I need to take a showerI finally said this conversation is over ,You have your refund and I am emailing it to you nowI called the police department to file a complaint because I wanted to have her name on record in case something else were to happenShe did not seem like a sane person and the things she said to me over the phone were extremely threateningRegarding threatening her via email Below are the emails I wrote and then her responseHere is a copy of the refund that was processed on Friday December 15thon our credit card machineI also filed a police report due to your verbal harassment over the phoneAlso you turning us into the Revdex.com will have no effect on us running our business due to the fact that we offer a month warranty with all of the appliances sold and were more than willing to honor that warrantyAlthough due to your lack of respect and completely irrational behavior we gave a full refundResponse: I will be forwarding this email to the appropriate contacts, to prove you are the one who in fact has been hostile and insulting, and now threateningCalling me names and interrupting me and creating a hostile call with your totally unprofessional communicationWhen all I was doing was trying to do an exchange on your faulty dryer on the exact day of purchaseThere has been no laws broken on my endYou are now threatening me as well as insulting me and calling me namesI have not threatened you in any wayI will be glad to speak the authorities about your threats and name calling to your customerYou can’t call the police on every customer you sale a faulty dryer to, just because you do not want honor an exchange or a refundGood luck with thatMy final reply: I am not going to continue with these childish, irrational games you seem to want to playDo not contact our business via email, phone or any other form of communicationI will not tolerate this harassment any longerThe police have been contacted

Complaint: ***
I am rejecting this response because: The Business response is not accurate, nor truthfulYou can see in the Business response email to the Revdex.com, that the Welches representative still continues to call me, the customer, more names and starts insulting me againWhich is what sparked the entire negative interaction with them in the first placeWelches continuing to be hostile in her communication She can’t even refrain from calling the customer names, and being hostile in her own response to the Revdex.com about the complaint filed against herThere was never a time that I threatened this business or any of its associates, not everThis is a flat out lie and damaging to my character and reputationI have a witness that witnessed ALL calls and interactions between Welches representatives and I This business has taken trying to resolve a simple exchange, to totally unbelievable extremesIt is a very big deal to accuse your customer of threatening you, when the customer has not threatened them in any wayAnd then to take it to another extreme level by calling the police, and lying and saying the customer threatened you, is absolutely over the topBesides the fact that it is illegal to call the police and lie about a crime being committed that was never committedThis is absolutely ridiculousHow is a customer supposed to stay safe from businesses like this? You can ruin someone’s life by falsely calling the police, and falsely acccusing them of a crime they never committedThis is a very big dealAll of my interactions with Welches have been over the phoneI have not stepped one foot in that store during this purchaseI wonder if pulling our phone records will clear this lie up that Welches toldI am more than willing to let anyone hear the phone recordsI bet the police, Welches falsely called, would like to hear the phone records tooWhich proves I never harassed nor threatened Welches one timeThen we will see who is lyingAnd I am curious to see if Welches can lie their way out of that one trying to explain why they falsely called the police, and why they falsely tried to get a customer in trouble with the lawIn regards to the refund, I have the receipt Welches emailed me for the refundIt shows that Welches visa machine was “offline” at the time they ran my information for the refundI did finally receive the refund after our last call and interactionsHad the Welches owner/Manager taken a moment to have a professional conversation for at least one minute, that refund misunderstanding would have been cleared upInstead she continued to escalate the conversation, and turn the conversation hostile by insulting me and calling me namesAnd being completely irattional and unable to communicate with me at ALL times during our communications.
Sincerely,
*** ***