Welcome Home Properties

Many of the facts that Ms S [redacted] has presented are accurate, but there are a few details that are missing, some misleading and some factually incorrect Ms S [redacted] initially contacted us with interest in the property, which she first in line We also had contact from two other individuals after which also expressed interest, but we do operate on a first come first serve for qualified residentsShe initially expressed interest in renting the property but had reservations about securing it sight unseen I offered to video conference with her so she could virtually walk through the property, and make a decision to secure it or wait and we would then move on down our list of other interest in the residenceAfter viewing the residence she decided to secure the property with a holding deposit which terms were defined by a holding agreement which she signed The agreement is attached and it’s terms are extremely clear Actually the specific term in question is even in a contrasting font that specifically draws attention to the fact that the lease would start on November 22nd.This is clearly a bilateral agreement which sole intent is to secure the residence under lease by a very specific date, which is secured by a deposit, which is applied to the accountThe fundamental purpose of the agreement was to commit to starting a lease on the 22nd of November without any regard to her taking occupancy It’s intent is to provide the prospective resident the security to make moving arrangements knowing they have a home, while at the same time providing the owner of the property the income they could get from someone else had the property remained on the market on a first come first serve basis This was not only clearly communicated, but also clearly documented and agreed to We have a number of residents that have secured their residences and commenced a lease more than days prior to moving or taking occupancy, and this is done frequently specifically so they can have the security knowing they have housing Without arrangements like this no properties would be held, and the first qualified applicant to commence a lease would take the property The expectation that we would hold property vacant without rent or income for the owner when we could place other qualified residents is fiscally irresponsible and would be a failure of our fiduciary responsibility to the owners

Many of the facts that Ms S[redacted] has presented are accurate, but there are a few details that are missing, some misleading and some factually incorrect.
Ms S[redacted] initially contacted us with interest in the property, which she first in line.  We also had contact from two other individuals...

after which also expressed interest, but we do operate on a first come first serve for qualified residents. She initially expressed interest in renting the property but had reservations about securing it sight unseen.  I offered to video conference with her so she could virtually walk through the property, and make a decision to secure it or wait and we would then move on down our list of other interest in the residence. After viewing the residence she decided to secure the property with a holding deposit which terms were defined by a holding agreement which she signed.  The agreement is attached and it’s terms are extremely clear.  Actually the specific term in question is even in a contrasting font that specifically draws attention to the fact that the lease would start on November 22nd.This is clearly a bilateral agreement which sole intent is to secure the residence under lease by a very specific date, which is secured by a deposit, which is applied to the account. The fundamental purpose of the agreement was to commit to starting a lease on the 22nd of November without any regard to her taking occupancy.  It’s intent is to provide the prospective resident the security to make moving arrangements knowing they have a home, while at the same time providing the owner of the property the income they could get from someone else had the property remained on the market on a first come first serve basis.  This was not only clearly communicated, but also clearly documented and agreed to.
We have a number of residents that have secured their residences and commenced a lease more than 30 days prior to moving or taking occupancy, and this is done frequently specifically so they can have the security knowing they have housing.  Without arrangements like this no properties would be held, and the first qualified applicant to commence a lease would take the property.
The expectation that we would hold property vacant without rent or income for the owner when we could place other qualified residents is fiscally irresponsible and would be a failure of our fiduciary responsibility to the owners.

Complaint: [redacted]I am rejecting this response because:
US Army
There are several issues with what transpired, the property manager may or may not have taken advantage of the fact that I as the tenant would sign a holding agreement with out the knowledge of Chapter of the Residential Landlord-Tenant Act (RCW 59.18) (RLTA) of the Washington State LegislatureIt is the job of the property manager to protect his client but is also his job to retain and protect the tenantTo hold a tenant accountable to pay rent for a unit without a signed lease and a key is illegitimateIf the goal was to insure that the owner of the unit was receiving rent for his/her unit while unoccupied, then the lease should have been provided on the November and the Key to the unit should have been expedited to Florida the previous home of record of the tenant
It appears as if Welcome Home Properties is placing the same legal weight of a lease to that of holding agreement. There is nothing in the state legislature that dictates that a holding agreement is equal to a leaseAccording to the law "You may also charge a potential client an application or holding feeBe aware, though, that if you charge this application or holding fee, you are guaranteeing that you will not rent the rental property to another person." the lease was not signed until the December 1, 2016.
In fact, Welcome Home Properties provided the lease; to me via email on November 30, 2016, when I reviewed the lease and saw that it had been dated as if I had signed the lease on November 2016, I immediately contacted the agencyThis action lends the perception of being underhanded, 1,dollars is no small fee and I had no choice other than to lease the unit. The reason for my having the perception of deceit is that I had stated on several occasions that I would be not be arriving to my new duty station until November 27, and I had not conducted a physical inspection until the 29th of November I have served in the US Army for years and counting and I have never been charged for living in a unit with out signing a lease for that unit
I believe that Welcome Home Properties needs to be fully transparent with its tenants and that it is not only obligated to serve its landlord but it is also obligated to provide good customer service to its tenantsIf the agency needed an immediate turn around then a lease with a key needed to be in hand on the date of November and not nine days later with a bill that populated the day after the first of the months rent had been paid. Sincerely,[redacted]