Welcome Inn

I first rented a room from this location on the 24th of March (2020). Yesterday, the 25th in the morning, I had gone out to run some errands and by the time I came back, the roof of my bathroom and part of the bedroom had had collapsed in. I informed the front desk and they sent someone to clean it all up. Meanwhile, I asked for them to find me a different room or refund my money and wouldn't do either for me. This incident damaged some of my clothing which they wouldn't help me out with either.

If I could rate this -50 I sure would .. Ware to start . Well when we first got into the room there was only 1 lamp for any light in the whole room .. And no toilet paper so I talked to the lady at the desk she told me id have to buy my own . Then 3 nights into our stay I was in the shower and 2 tiles fell out of ceiling on my head( I have pictures ) so when I tell the front desk "guy in charge" he tells me that he cant do anything about it . Dnt believe I even got an apology . So instead of moveing us rooms they left us in the room that the ceiling and light fixure fell from mind you the live wires was exposed right above the shower so my brother came and rented me another room so I didnt have to stay in the unsafe one .. Couple nights later I put my money into the dryer came bak the whole laundry room was shut down and my clothes ware still soaked .. Apparently the lady at the front had a problem with a couple who we met here and was told they were not allowed back and of they came bak we would be kicked out since they visited us . then tryed to charge me 100$ for smokeing in a non smoking room when we wasnt even smoking . the lady didnt do a room check she came to the door to rudly tell me abput this couple and how id be id be kicked out if they come bak then 5 min later braught me a paper . this is crazy like the lady that qorks at the desk is so rude and disrepectful .. But to pile it on . Everytime I walk to the gas station men in the parking lot constantly ask if I'm "working" (prostitution)

Upon arrival to my room, I needed to use the bathroom. I was greeted by a roach on the wall in the bathroom, I took a picture, then saw another, took a picture, then saw 2 roach egg sacs on the floor, and decided to leave. Had another roach on the wall as I was leaving bathroom. Business refused to give me a refund.

I checked into this motel on 1/17/2020. I paid $170.00 for the week. I requested a smoking room and they put me into a non-smoking room. There was black mold on the tiles and ceiling in the bathroom. There was no heat in the room. I asked for another room and they told me they weren't going to move us until they figured out the issue with the heat. They told me they only offer smoking rooms to the people who live there. On 1/21, they tried to come into the room overnight claiming they were looking for people that were not supposed to be in the room when there wasn't. They tried to come in 2-3 times.

Though maintenance has sprayed our room three separate times, they are still not able to eradicate the cockroaches and other bugs. They are in or on our food, toiletries, all over the bathroom and now crawling across my laptop screen. Not sure what can be done except to call the County Health Department and get them involved. If bugs are coming through my walls and from beneath the bath tub, they they are in other rooms as well.

I moved in here in the beginning of April. I was there until about the first week of August. During my time there they had mold issues, for about two weeks in the Summer the AC wasn't working at all. Around July was when the AC went down. It was out for several days before going out again. They also had Bedbug issues and other pest problems. I know the AC was eventually fixed but I don't know about the other problems. First week of August I went to pay my rent and I found out that I was on the Do Not Rent List. They would not explain why and according to the manager, I would need to call corporate to find out. They would never provide a phone number, however, they gave an email. This email was never responded to. I never did anything wrong while I was living there and find it wrong that they would never tell me why I couldn't rent there again. I think it has to do with the fact that I contacted the health department because of the AC, mold and pests.

Last night I checked in here at 6pm. I found roaches in the shower unit and on the wall. I also found bedbugs in my bed and let the front desk know and he said I would have to talk with the manager about it. We argued about it for about 20 minutes and eventually I left as the guy wasn't going to do anything. I came back in at 9am this morning (11/7) and the manager told me she wouldn't refund the money, even though they had the bug issue. The guy from the previous night even mentioned to me that they knew they were having the issues and haven't handled anything yet.

I have been staying here for a couple of months and within my stay I have had no room service, disrespectful staff members and they only give you one roll of toilet paper and 1 towel. The rooms are dirty, the heat does not work and they charge you an extra fee for late check out.

When I checked in they said if I checked out early I'd get a refund for the remainder of my time but when I tried that they said they can't give me a refund.

My Family has stayed at this Location for over a month now due to Remodelings repairs to my duplex. The air conditioning has gone out multiple times since we have been here. With current heat advisories being the way they are it is imperative that these rooms be air conditioned. There is 0 ventilation and no way to open windows to circulate air. The internal Room temperature has exceeded 90 plus degrees. The hotel is telling residents that they are contracting air conditioning people out of Kansas City. They refuse to move people to rooms that currently have air. I personally have 3 children and a dog one child under the age of 5 whom is overheating. This is not an isolated issue. Something needs to be done to ensure the safety and health of the tenants residing at this residence. I am fortunate enough to be leaving this place by August 1st. It seems that because most of the residents are low income that there is 0 concern by this business that the tenants are suffering. I find it absolutely deplorable that a business like this is able to flourish and collect money from people when they are not providing the basic services that are required of them. There are multiple companies here in Colombia that are capable of fixing and air conditioning units but they insist on waiting 3 hours for these people to show up. Not only that but they have been out here 3 times this week and have still yet to complete or fix the problem.

I was late paying my weekly rent of $238.41. Rent was due 6/27/19 by 11am. I took in $180 to them last night at 9:30 bringing the balance down to $60 and I brought in the $60 today at 10:30am. They assessed a late fee of $65, the office manager told me to come see her today. I came up with the additional $65 but they are now saying that I owe another $30 late fee.

This company has raised rent prices 3 times in the last month and a half without prior notice. Living conditions are very poor, and there is black mold present. There is leaking in the bathrooms and I feel very nervous because that could cause a serious injury. Bed bugs are present throughout the facility. The pool has not worked for over a year but has standing water remaining in it. The owners do not treat people properly and they are taking advantage of their clientele.

This is an awful place to go. The rent is cheaper other places but management is bad. My first night in one room had no heat and the manager refused to let me change to another room, telling me I'd have to pay a $35 move fee -- even though he knew there was a heating problem in my room. When I asked if there was an electric heater I could borrow overnight from the front desk, I learned there was one behind the front counter but I was not allowed to borrow it. Management didn't care that this made me angry and annoyed me, and it was obvious the manager doesn't care what people thinks or if he makes someone angry. I rented another room a few weeks later, and there was a musty smell in there. I again asked if I could move to another room right away, very soon after I paid rent, but I again was denied this, and told I'd have to pay a $35 move fee to do so. It was again obvious that management doesn't care what people think. When my rent was up, I moved out of this room and turned my key card in on time. Later in the same day returned to rent another room and this same manager said I'd have to pay a $65 late fee -- although I had already moved out, as he knew, and I wasn't late paying rent at all. It's obvious to me this manager, ***, is a low life person, makes up rules that doesn't even exist and gives some people a hard time to go -- while he lets other people pay rent late and doesn't charge them a late fee at all. This is obvious. Although *** is leaving and going to manage someplace else, I wanted to write this because it happened and I don't think the new manager will be any better, after she agreed with *** and backed him up when he lied to me, gave me a hard time to go and tried to charge me a late fee, when I wasn't late paying rent at all. Management is poor here and they don't show proper respect or honesty that they should all the time. Beware.

I've found a place a week ago to move and I told them that I could move over the weekend and they told me they can't give me back the rest of the money so that I could move but only been here four days and they would remind me the rest of the money and ii feel that isn't right now I can't move plus they treat people like crap in here it's dirty and nasty and I have a child with epilepsy so I found me a place and couldn't move into because they wouldn't refund me the rest of my money.ive been a week and need to move out it is not a healthy place.

I was a guest at this establishment here from Arizona checking on elderly family member. I checked into the extended stay hotel on June 1,2018. I paid for a 30 day stay $600. The smoking room I requested the day before apparently had someone in it ,unbeknownst to the manager . I was given another nonsmoking room. So I accepted the room knowing that I have to go outside and smoke. On 3 separate occasions while smoking outside, I was approached by the hotel security officer and informed that I was loitering on the property and I needed to go into my room. On the third occasion I was approached I requested that she write me a citation for loitering. She said she would do one better and wrote an email to the owner.
The following morning I was assessed a fine of $50 for disrespect to the security. I was unable to pay the fine and they locked me out my room and at 11:00 pm subsequently was thrown out on the street where I slept. They retained all my belongings and medication and I'm currently outside trying to find arrangements. I have paid up until July 1,2018. I wasn't offered a refund and the offense I violated was and is not publicly posted as a hotel policy or rule.

Have beem complaining abou the ac unit be broke or not working for over a week. All they keep saying is that it is wooking uet it is over 90 im my room. I do have 2 month old baby here and no money to go any were else. Plz help investigate this issue. I will be bringing it up to the local hwalth separtment as well.

I checked in for a month stay. I noticed they were hauling mattresses out. I noticed a bedbug on myself and killed it. I went to the front desk and made a claim. Maintenance came down and confirmed it was a bed bug. They sent me back to the front desk and they called the owner. Thirty minutes later they said that they inspected the room and did not find any bedbugs. I asked then why are there 6 mattresses sitting outside already. They told me that they were renovating. I called the health department and they told me that they have been battling with this for some time. The Welcome Inn told me I could not get a refund as they do not do refunds. They tried to blame me for the infestation.

While looking for a room to rent in the Springfield area on Craigslist, I found a listing by Welcome Inn, ***. The listing said "FRESHLY RENOVATED ROOMS!" and "Very Spacious, Clean, and Comfortable!" The several pictures in the listing show clean and renovated rooms.

I had just accepted an offer at a local firm and was to start work the morning of November 30, 2017. On the evening of November 29, 2017, I was on my way to Springfield, MO, and my plan was to rent a room for a week or two until I found a place to live. At about 7 pm I called the Welcome Inn to see if they had any rooms available. The Front Desk Clerk informed me they did indeed, but that the office closes at 9:30 pm. Checking my GPS I could see I would be cutting it close. He said to call if close and he would wait for me. Turns out I arrived right before closing. He checked me in, had me initial documents (including the room was a not to be smoked in because it was a nonsmoking room, which I preferred since I do not smoke). He then told me where my room was.

When I arrived at the room and opened the door, the room reeked of smoke. I went ahead and carried in my belongings.
(1) I noted the smoke detector was off the ceiling and sitting on top of the microwave.
(2) I also noted the floor was dirty with debris, stains, dirt, and what could have been a recent spill stain that was never cleaned up. The floor in the bathroom was also dirty and the grout was dirty (looking nothing like the grout in the pictures).
(3) There was no soap of any kind
(4) There was a live spider in the sink, along with its web
(5) There was no floor mat in the bathroom to prevent slipping when stepping out of shower
(6) There was plastic on the bed
(7) While walking into the room there was several people outside who had made me feel uncomfortable by the way they looked at me

Seeing the room was filthy, smelled like smoke, smoke detector not attached, did not look anything like the pictures, was not "freshly renovated," was not "comfortable," and myself feeling uncomfortable with the stares I received I called the front desk at about 9:36 pm (remember I checked in shortly before 9:30 pm). I asked to speak to a manager, but was informed the manager was not available. I informed the clerk of my issues. The clerk said he would call the manager. The front desk clerk called me back at about 9:43 pm, and he wanted to send maintenance over to address the smoke detector problem since it was a fire safety issue. I asked for a little bit of time since I was partially undressed and needed some time.

At around 10 pm, the front desk clerk and the maintenance guy showed up. The first thing the front desk clerk said when I opened the door wide enough for them to come in is, “I haven’t seen this carpet before” and “I’ve never been in this room.” I suspect not, since I apparently received a non-renovated, uncleaned room. I apologized for my complaints causing the front desk clerk to stay longer. He said he had a 40 min drive to get home. While there I reiterated my complaints, including the lack of soap and floor towel. I further stated that I wished to have a refund since the room was not renovated, dirty, smelled of smoke, and looked nothing like the caliber of room shown in the pictures. He informed me the policy of the motel was not to give refunds. He asked to see the pictures I was referring to, which I pulled up on my phone. He said he made the posting.

I also shared my concern with the stares I received from outside the room and how I did not feel safe. The front desk clerk assured me there have not been any problems for a while. He further stated as a side note that he was only working here because he knew the manager, ***. The maintenance guy added that he lived there with his family and it was safe. Unfortunately, that did not make my feelings of fear disappear.

I asked to see the manager again. In reply the clerk stated they were already in bed in a room nearby and wouldn’t come to see me, but I could talk to them in the morning. I informed him that I started a new job in the morning and I had to be there by 8 am and would not leave until after 5. I explained that being a new job I didn’t know what to expect and I did not feel as though I could come in late or take off yet. They left.

A short while later the clerk reappeared to give me soap and a towel for the bathroom floor. I asked about the manager again, to which he replied he tried and they weren’t coming. I thanked him for the soap, again apologized for keeping him later, and informed him I could not stay in the room because it was filthy, had plastic on the bed (he said that was for bed bugs, but I can’t sleep on plastic), and I was scared. He said he understood my concerns but there was nothing he could do. I told him I would be leaving that night.

I left and booked with Airbnb.

I stopped back by on the December 1. The same clerk said the manager and the other manager, ***, had left to go home for the weekend. He gave me “***’s” card and so I called the number on the card. Apparently, *** is the manager and her husband, ***, is the manager over her. I have not talked to *** because when I call for her she is not available. I have talked to *** twice. The first time was on the 1st. After telling him who I was and started telling him my issues, he said he did not give refunds. He said it was the policy of the motel and that I signed a document stating I understood that. I informed him that I do not recall signing any such document. Indeed, I never signed any such document. Ive stayed at many places and the usual policy is no refunds, unless there are extenuating circumstances. I would consider a dirty room that looks nothing like advertised as extenuating circumstances. I was having a hard time hearing him. He said he was traveling and would call me the following day (Saturday, December 2), but he never did.

On December 4, 2017, I called him again. He didn’t answer so I left a message identifying myself and asking him to call me back.

I again called on December 8, 2017. *** answered. I identified myself. He said I needed to talk to *** and to call the Welcome Inn’s number. I said thank you and immediately called the motel. A clerk answered (*** I think- not sure if that is the same front clerk), I asked for *** the manager, he said *** and her left at 2:00 pm to go home (they live in another town and stay at the motel during the week). It was around 3:00 pm.

I then called ***’s back. He did not answer. I left a message asking why he would tell me to call *** at the Welcome Inn if she was sitting right next to him? I further stated that I would like to resolve this issue without the courts and for he or the other manager to call me back.

I want a refund. I did not stay in the room. The room was not as advertised.

I've been at this hotel for about a week. This hotel was not as advertised, so I asked for a refund then and there, right when I checked in. I hadn't used the bed while I'd stayed there until my daughter came to stay with me. There were bed bugs, the room and hall were unclean. I have photos and videos, when I was taking photos of all this today, they came up behind me and asked me what I was recording and kicked me out.
When I went outside, I could see their security guard (husband of the manager) doing drugs in his car. They were both on drugs.
When I asked for a manager, the woman I spoke to has no training, she was rude, she has no supervision. I've called the Health Department on this company.

Checked in and was going to stay 2 nights (as we used to stay here when it was a Quality Inn)!! But the hotel is like the ghetto like cars up on bricks!! Upon arriving in the room it smelled horrible like it hadn't been cleaned in months, there was a dead bug by the bed, sheets were stained, dead bugs in refrigerator, refrigerator smelled like dead fish, and the bathroom was dirty!!! And the atmosphere made my family and I feel very unsafe!! I went to the front desk to ask for a refund and they told me I had to fill out a form and it would be then sent to district manager, that was on the day I checked in which was July 21 and I have never heard anything from anyone!! This place should be shut down!!