We stayed at a hotel that featured this company as their shuttle service We prepaid for round trip to cruise terminal and from cruise terminal to airport We were told to call when we reached customs so driver could pick us up for the return First there was no answer Then I was told pickup within minutes I called after minutes and was told minutes and hung up on In total calls to them with the dispatcher repeating minutes We were standing in front of the entrance so we could see if vehicle arrived Finally after minutes we hailed a taxi Then later I had a voicemail that came at minutes and dispatcher said driver had been sitting waiting for us minutes There was no vehicle in the entire lot/terminal as we had watched only entrance When I called a few days later to get a refund I was told the driver had been waiting and when I said there was no way the dispatcher started yelling at me I hung up on him and then he proceeded to bombard me with text messages, several with attachments that I will not open
We stayed at a hotel that featured this company as their shuttle service We prepaid for round trip to cruise terminal and from cruise terminal to airport We were told to call when we reached customs so driver could pick us up for the return First there was no answer Then I was told pickup within minutes I called after minutes and was told minutes and hung up on In total calls to them with the dispatcher repeating minutes We were standing in front of the entrance so we could see if vehicle arrived Finally after minutes we hailed a taxi Then later I had a voicemail that came at minutes and dispatcher said driver had been sitting waiting for us minutes There was no vehicle in the entire lot/terminal as we had watched only entrance When I called a few days later to get a refund I was told the driver had been waiting and when I said there was no way the dispatcher started yelling at me I hung up on him and then he proceeded to bombard me with text messages, several with attachments that I will not open