Weld & Sons Plumbing Company Reviews (1)
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Weld & Sons Plumbing Company Rating
Address: 3410 Kilmer Ln N, Plymouth, Minnesota, United States, 55441-2416
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Initial Business Response /* (1000, 5, 2015/07/24) */
Mr. [redacted] did contact us in regards to concerns about the billing and work completed. I explained to Mr. [redacted] we would need to review the records and would get back to him. I needed to review the time sheets once turned in and look the job...
over.
As for not completing the repair, this was done for the benefit of the customer. There was significant mold damage and it was explained this would need to be resolved before closing up the ceiling or else the mold would spread.
As for the refund, I admit it has taken us a month to get the time sheets, & look things over but it was not forgotten. As far as I can see the plumber charged correctly for the time at the home (1.5 hours). We can send $64, credit for a half hour, but from our records this cuts into time we were working at the home.
Thank You,
Mark
Initial Consumer Rebuttal /* (2000, 7, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I believe that one hour labor charge for just replacing a drain trap is reasonable but NOT for the 1.5 hours. However, if the business is willing to offer a credit of $64 as they stated in the response in order to settle down this matter, I will accept it although we might still have differences over this issue.