We received a notice of complaint regarding Delivery Issues associated with our productUpon receiving the complaint, we did some research and have been actively corresponding with the customer to resolve his issuesThat correspondence is attached to this letter Regarding the customer's request to fix the forms, we are actively working on it as quickly as we can and have been proactively communicating that to Mr [redacted] The first issue was a known bug within our product and a fix was just released yesterday, April 22, The customer was made aware that the initial issue he had was being worked on by our Development team, and was notified when the issue was resolved A second issue he's had was addressed and we are still awaiting his response to our request for further informationThe last issue he is facing is related to his email service provider (Yahoo) and not Formstack, itself If I can be of further assistance or provide any more information, please don't hesitate to reach meMy email is: [redacted] .com or via phone at 317-353 *** Sincerely [redacted] Office Manager Formstack, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We received a notice of complaint regarding Delivery Issues associated with our
"line-height: 13.6pt; margin: 0.5pt 1.05in 0pt; vertical-align: baseline">productUpon receiving the complaint, we did some research and have been actively corresponding with the customer to resolve his issuesThat correspondence is attached to this letter
Regarding the customer's request to fix the forms, we are actively working on it as quickly as we can and have been proactively communicating that to Mr[redacted]The first issue was a known bug within our product and a fix was just released yesterday, April 22, The customer was made aware that the initial issue he had was being worked on by our Development team, and was notified when the issue was resolved
A second issue he's had was addressed and we are still awaiting his response to our request for further informationThe last issue he is facing is related to his email service provider (Yahoo) and not Formstack, itself
If I can be of further assistance or provide any more information, please don't
hesitate to reach meMy email is: [redacted].com or via phone at 317-353 [redacted]
Sincerely
[redacted]
Office Manager
Formstack, LLC
Trying to work with Formstack has been very difficult. They have a great product, but it was nearly impossible to get answers to basic questions about the capabilities of Formstack from them. If you need a system with good features, you may find what you need here, but don't expect much in the way of support from them.
We received a notice of complaint regarding Delivery Issues associated with our productUpon receiving the complaint, we did some research and have been actively corresponding with the customer to resolve his issuesThat correspondence is attached to this letter Regarding the customer's request to fix the forms, we are actively working on it as quickly as we can and have been proactively communicating that to Mr [redacted] The first issue was a known bug within our product and a fix was just released yesterday, April 22, The customer was made aware that the initial issue he had was being worked on by our Development team, and was notified when the issue was resolved A second issue he's had was addressed and we are still awaiting his response to our request for further informationThe last issue he is facing is related to his email service provider (Yahoo) and not Formstack, itself If I can be of further assistance or provide any more information, please don't hesitate to reach meMy email is: [redacted] .com or via phone at 317-353 *** Sincerely [redacted] Office Manager Formstack, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We received a notice of complaint regarding Delivery Issues associated with our
"line-height: 13.6pt; margin: 0.5pt 1.05in 0pt; vertical-align: baseline">productUpon receiving the complaint, we did some research and have been actively corresponding with the customer to resolve his issuesThat correspondence is attached to this letter
Regarding the customer's request to fix the forms, we are actively working on it as quickly as we can and have been proactively communicating that to Mr[redacted]The first issue was a known bug within our product and a fix was just released yesterday, April 22, The customer was made aware that the initial issue he had was being worked on by our Development team, and was notified when the issue was resolved
A second issue he's had was addressed and we are still awaiting his response to our request for further informationThe last issue he is facing is related to his email service provider (Yahoo) and not Formstack, itself
If I can be of further assistance or provide any more information, please don't
hesitate to reach meMy email is: [redacted].com or via phone at 317-353 [redacted]
Sincerely
[redacted]
Office Manager
Formstack, LLC
Trying to work with Formstack has been very difficult. They have a great product, but it was nearly impossible to get answers to basic questions about the capabilities of Formstack from them. If you need a system with good features, you may find what you need here, but don't expect much in the way of support from them.