Weldmart-Online

The credit for Mr [redacted] was run thru todayI am not sure how long his credit card company will take to put it back on his card, but it will batch up tonightThank you for all your help to resolve this [redacted] , Weldmart Online

Complaint: I am rejecting this response because: Sincerely, [redacted] my mig adapters I have ppictures taken from my mig gun I even explained that I didn't wanted to send my mig gun but he insisted that I have to send it all so he can machine me one which he never didHe said he needs my old attachments so he can attached them to the new mig gunHe NEEDS TO send my attachments back I have sent you pics of everything he haven't send me yetIm tired of his games

Complaint: Response taken via telephone:I am rejecting this response because: I have sent all the documentation requested several times to get my refund and/or the mig gun but I have not received anything as of today He has been avoiding my emails and phone calls

This customer owns an obsolete Airco welding machine, he need a replacement mig gun, or he will be forced to scrap an excellent piece of equipmentThe Airco company is out of business and parts are difficult to come byHe originally order a new gun over our websites, when I saw he had made a mistake (ordering a gun that would not fit his machine), I called him and informed him that he had ordered the wrong itemHe kept referring to an image of a replacement gun, that is shown for identification purposes only, (this item is not available)I called him and requested he send us his defective gun, we would remove his Airco connector (which is no longer available) and modify it to be used a new style gun that he could keep, and be serviceable for a life timeTo this he agreed and sent us parts (not all that we needed) I told him there would be additional charges for machining and fabricating the necessary itemsWhen he call I told him the gun was ready for shipmentHe didn't want to pay the addition charges (65.00)He did not want to pay the charges, so I told him I would refund his moneyI planned to have our accounting department contact him to get his CC number so we could process a refundI now have a customized gun that I cannot sell, and a customer who is besmirching our reputation.If he will give us credit card we will refund the charges for his gun and return the items he sent usHe is now on our do not sell list[redacted] D [redacted] -CEO WELDMART-ONLINE LLC Highway East Cleveland, Texas United States of America, North America Continent Planet Earth, Sector 001, Alpha Quadrant, Milky Way Galaxy _____________________________________________ LOCAL: 281-432-0250, FAX: 281-749-INTERNATIONAL: 281-432-0502/ 281-432-email: [email protected] Visit Us: www.weldmart.com----------------------------------------- This message is intended only for the individual or entity to which it is addressed and contains information that is proprietary to The [redacted] GROUP LLC, WELDMART-ONLINE LLC and/or its affiliates, or may be otherwise confidentialIf the reader of this message is not the intended recipient, or the employee agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibitedIf you have received this communication in error, please notify the sender immediately by return e-mail and delete this message from your computerThank you

This is my 5th time I sent him as you told me toI sent all info so here are the pics of those letters so you can see as wellOn top he didn't return my used mig gun completely he keep the adapters of it which I also took PICS of it before shipping that to him So you see i'm not lying here at all and this is not funny he's been saying that for the longest timeI also have every copy of every e-mail as well if you requested itEnclosed is the information requested.Sincerely, [redacted]

Complaint:
I am rejecting this response because: He haven't returned my adapters which I already sent you pics of everything he hasn't return to me yet.
Sincerely,
*** ***

This is my 5th time I sent him as you told me to. I sent all info so here are the pics of those letters so you can see as well. On top he didn't return my used mig gun completely he keep the adapters of it which I also took PICS of it before shipping that to him.  So you see i'm not lying here at all and this is not funny he's been saying that for the longest time. I also have every copy of every e-mail as well if you requested it. Enclosed is the information requested.Sincerely,[redacted]

Complaint: 11739992
I am rejecting this response because: In response to his vague arguments he never made no gun since he admitted he doesn't have a ergoplus 25, which is still on sale on weldmart webpage (  https://www.weldmart.com/airco%20ergo%20mig%20gun%20id%20page.htm ) in 3 different sizes   unique parts" that only fits airco dipstick 160,  the ergo 25 mig gun has been on his site for sale for a long time. I been saving my money I had email and contact him few months before I even made a purchase, the item where he also assured he carries all parts for these type of welders. That was the only reason why I TRUST HIS WORD, I  asks about price and shipping charges, which ON TOP he make me paid for extra shipping when he asked me for my gun, I ASKED [redacted] "why would you want my old gun since you told me you have these complete for sale ? I even email him that which I saved a copy of that e-mail "  he didnt want to make no nut "that his ergo mig gun has included when purchase" also in charge of item he promised it would be by my house no longer than monday from time of purchase which  was another lie. Its been over 29 days almost a month and no gun or refunds returned yet. On top of that when I last called him he didnt have no ergoplus guns available YET HIS ads online says the opposite(price, description, size, etc).  On top of that why is he asking me for a credit card? Doesnt he keep everything on file? Customer customer history etc he havent returned nothing yet or jave the decency of asking for my credit card info, I will e-mail it again.I'm done arguing with [redacted] I want my mig gun back exactly as I sent it and my money back! Thanks!https://www.weldmart.com/airco%20ergo%20mig%20gun%20id%20page.htm 
Sincerely,
[redacted]

The credit for Mr. [redacted] was run thru today. I am not sure how long his credit card company will take to put it back on his card, but it will batch up tonight. Thank you for all your help to resolve this. [redacted], Weldmart Online

Complaint: 11739992
I am rejecting this response because:
Sincerely,
[redacted]my mig adapters I have ppictures taken from my mig gun I even explained that I didn't wanted to send my mig gun but he insisted that I have to send it all so he can machine me one which he never did. He said he needs my old attachments so he can attached them to the new mig gun. He NEEDS TO send my attachments back I have sent you pics of everything he haven't send me yet. Im tired of his games.

Complaint: 11739992
Response taken via telephone:I am rejecting this response because: I have sent all the documentation requested several times to get my refund and/or the mig gun but I have not received anything as of today.  He has been avoiding my emails and phone calls.

This customer owns an obsolete Airco welding machine, he need a replacement mig gun, or he will be forced to scrap an excellent piece of equipment. The Airco company is out of business and parts are difficult to come by. He originally order a new gun over our websites, when I saw he had made a...

mistake (ordering a gun that would not fit his machine), I called him and informed him that he had ordered the wrong item. He kept referring to an image of a replacement gun, that is shown for identification purposes only, (this item is not available). I called him and requested  he send us his defective gun, we would remove his Airco connector (which is no longer available) and modify it to be used a new style gun that he could keep, and be serviceable for a life time. To this he agreed and sent us parts (not all that we needed) I told him there would be additional charges for machining and fabricating the necessary items. When he call I told him the gun was ready for shipment. He didn't want to pay the addition charges (65.00). He did not want to pay the charges, so I told him I would refund his money. I planned to have our accounting department contact him to get his CC number so we could process a refund. I now have a customized gun that I cannot sell, and a customer who is besmirching our reputation.If he will give us credit card we will refund the charges for his gun and return the items he sent us. He is now on our do not sell list.[redacted] D. [redacted]-CEO WELDMART-ONLINE LLC 21120 Highway 105 East Cleveland, Texas 77328 United States of America, North America Continent Planet Earth, Sector 001, Alpha Quadrant, Milky Way Galaxy _____________________________________________ LOCAL: 281-432-0250,    FAX: 281-749-8117 INTERNATIONAL: 281-432-0502/ 281-432-2896 email: [email protected] Visit Us: www.weldmart.com----------------------------------------- This message is intended only for the individual or entity to which it is addressed and contains information that is proprietary to The [redacted] GROUP LLC, WELDMART-ONLINE LLC  and/or its affiliates, or may be otherwise confidential. If the reader of this message is not the intended recipient, or the employee agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the sender immediately by return e-mail and delete this message from your computer. Thank you.

To process a  refund on a credit card we must have the following:1. Credit card number.2. Experiation date of the card3. The 3 digit on the back of the card.4. Complete names on the card.5. Billing address for the credit card.To assure that this information stays private we asked that this information be mailed to us. If this information is send to us via emailwe cannot assure security.At this time we do not have the informaion required (by Law) to move forward. Untill we get the proper information, our hands are tied. We donot have all the information to process the refund.

Mr. [redacted]'s items were shipped to him on Thursday (11/17/16) and should arrive soon.