Weldon L. Brown Company, Inc.

Good morning Miriam, Thank you for your assistance in trying to resolve this issueBelow is the latest response from the Revdex.com and an email from my company CFO, Terri Cawthon on this matterAgain, Mr*** has ONLY paid Weldon LBrown Company, Inc$for the transfer fee in accordance with State Law… The attachments and information clearly state what my company was paid for in this transaction and sale of Mr***’s propertyHomewise is a third party agent in this transaction and Mr*** paid their fee directly (see attachment Upfront HOA fee)Please look at the HOA Demand attachmentIt states Homewise fee, Countryside Park HOA fee (association where Mr***’s home was located) and Weldon LBrown Company transfer fee of $350… Homewise is a separate company from mine and they have their own feesHomewise fees ARE NOT TRANSFER FEESMr*** was CHARGED ONE TRANSFER FEE of $and that was from my companyThe information and checks issued are proof of thatI don’t know what more to say here? NOTHING WAS DONE IN ERROR AND HE WAS NOT OVER CHARGEDI’m sure in court with this information provided a judge would agreeIt would be a BIG waste of everyone’s timeWhat’s there to dispute here? Every entity involved was paid as a part of their services in Mr***’s sale of his home… I trust this information will be helpful in your review, consideration and decision based on the facts of this matter? In closing, I am leaving the country on Thursday and will not be available to respond timely on this matter until I return on July 31stThank you Respectfully Weldon "Bud" Brown II, CCAM Certified Community Association Manager CCAM #Weldon LBrown Company, Inc From: Terri Cawthon Sent: Saturday, July 15, 2:PM To: Bud Brown Cc: Dunia Razo Subject: RE: You have a New Message from Revdex.com Serving Central California and Inland Empire Counties, Consumer Complaint #Importance: HighBud,Mark paid $to Homewise for docs that $DID NOT include the transfer fee. The transfer fee and June assessment were additional. $to Homewise for Docs plus $processing fee, plus $June assessment and $transfer fee.Terri Cawthon, CFOCommunity Association Financial ManagerWeldon LBrown Company, Inc

I am rejecting this response because: Being in business for an extended period of time does not make you a legitimate businessMany dishonest business operate for much longerI do very much appreciate the effort by MrBrown in attempting to clear his company from any wrong doing but it is pointlessI could easily dispute each and every statement made by MrBrown but the only thing I need is the attached form page Anyone capable of reading can see I was charged a total of $Here is the breakdown: $transfer fee, $homewise fee (according to Weldon Brown) which is the fee to process the transfer fee, $convenience of paying homewise to process electronically and finally ANOTHER $transfer feePlease believe me when I say that if I do not get this extra charge of $returned to me in a timely matter I WILL be going to courtThis is clear cutThe law states $350, not $The law was brokenThank-you, Mark

Initial Business Response /* (1000, 5, 2014/04/08) */
Thank you for speaking with me last weekI am President of Weldon LBrown Company, Inc for which the complainant, *** *** has file in regards to case #XXXXXXXX
The complainant claims to have contacted our office on March 16th
and spoke with the Associations Community Manager, *** *** March 16th was a Sunday and our offices were closed, so his date is inaccurateNevertheless, when they spoke Ms*** advised this situation would be looked into and addressed appropriatelyMs*** conducted an inspection of the community property on Tuesday, March 18th during business hours and did not see any lighting on in the Association's common area, nor did she receive reports from other owners in the neighborhood of this issue or there being a problem here?
On March 24th the complainant contacted the office again on this issueNow after conducting an inspection of the property on March 18th and seeing no lighting on as reported and not knowing what the potential problem was here (timer, photocell or underground cable/wire issue), Ms*** contacted a contractor to follow up and investigate this matterThe contractor was provided details of what was reported and instructed to correct any issues found accordingly after troubleshootingThe contractor made repairs on March 28th and found wires shorting out that controlled the censor to making the lighting come onThe shorting issue could case the lighting to come on interment at different times
Let me state that upon receiving maintenance issues needing attention, we act swiftly in addressing these type of matters in accordance with our management contract and the parameters authorized by the Association's Board of DirectorsOther than the complainants contact, at no time did our office receive any calls about common area lighting being on hours a day for several months? This is not the case as this would have been noted on a monthly inspection of the community if witnessedYou must understand in accordance with our management agreement with the Association we perform periodic inspections of the community, normally once a monthIn between inspection dates we rely on concerned owners to report issues within their neighborhood so that they may be addressed through our office by a third party contractor or the local municipalities
Thank you for your consideration on this matter that has since been resolved
Initial Consumer Rebuttal /* (3000, 7, 2014/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to begin with the typo regarding the dateThe 16th was a Sunday and I can't possibly imagine how I could have accidentally pressed the instead of the buttonI'm sure that no one has ever done that beforeI appreciate the correction and after reading the "Presidents" response am glad to have someone who doesn't make any grammatical errorsWhat I find even more amazing is the fact that the "President" would believe for a second that anyone reading his response, including me, would be so naive as to accept that the shorted wires just happened to be touching whenever I walked through the park at different times and days and when Ms*** walked the park the wires were not touchingThis trend has continued since the beginning with this companyIt fails to admit its negligence and continues to make excuses for its failure to do the job they are paid to doI don't know if the "President" was too busy focusing on my typo that he overlooked the fact that Ms*** NEVER returned any of my calls or, most likely, he just doesn't careI do NOT accept his response and feel that this company should be held responsible for its lack of action and failure to do their jobA return phone call is the simplest and most basic duty and yet Weldon Brown Company cannot even perform that task

Good afternoon MsCarmona Thank you for your emailWe take great pride in our customer service and the quality of our professional management services to our Association clients and their members (Mr*** being one)We have been in business since servicing the Inland Empire and have
established a good respected name in the Association IndustryI understand Mr*** has had questions with regard to this whole process and honestly myself, my staff (Dunia Razo and Terri Cawthon in my accounting department and George Gallanes, the Community Manager where Mr*** resided) along with the escrow company have attempted to answer his questions on different occasionsI responded to My *** by email after his initial contact to my office as did several of my staff membersAgain he contacted my office on numerous occasions during the duration of his escrow closing with questions on these feesDuring Mr***’s calls to my staff he seemed frustrated with the process or understanding? As a result, he would speak to MrsRazo inappropriately and rudely on the phoneMy staff was professional and courteous in discussing all this with him and made every attempt to answer his questionsWe explained our company fees on property transfers and that other entities involved with his escrow have fees as wellThe escrow demand which he was provided and required by law (see attached) depicted a breakdown of these costs and feesBelow is Escrow Officer, Tracey Perez’s email of June 9th outlining all this (again the demand was provide). Also below are my emails to him explaining our fees in accordance with the California Civil Code and our Management contract (also attached is Exhibit A of our Management Contract)Lastly, attached are email exchanges on all this between Mr***, Dunia Razo from my company and the Escrow CompanyAgain we tried to explain all this to Mr*** over the phone and I feel by the responses here attached My company did nothing wrong hereMr*** was ONLY charged the $transfer fee from my company in accordance with the California Civil Code and our contract with the Association There has been NO THEFT by my company which is very strong language and accusation to makeI trust this information will be helpful to your purposes and consideration on this matterPlease let me know the Revdex.com decision on this matter or if you have any other questions, thank you…

Good morning
Below is an email overview from [redacted] in my accounting department on the discussions she had with the complainant, Ms. Mahran on this matter. We certainly want to work a fair resolution with the owner on this matter. I would propose the owner pay the homeowner association...

assessments currently owing which equates to $131.50. Upon receiving payment in this amount the remaining late fees of $20 (two $10 late fees) on the owners account will be waived. The owner has already had one (1) late fee waived. I trust this is a fair and amicable resolution to this matter. Thank you for your time and consideration. I look forward to hearing from you.
Respectfully,
Weldon "Bud" Brown II, CCAM
Certified Community Association Manager
CCAM #1001593
Weldon L. Brown Company, Inc
Community & Commercial Industrial Association Management
[redacted]
Riverside, California 92507
###-###-#### Ext.109
###-###-####
###-###-####
Fax: ###-###-####
www.weldonbrown.com website
[redacted] e-mail
CA BRE Lic. #01266164
From: [redacted]
Sent: Wednesday, August 09, 2017 10:04 AM
To: Bud Brown; Terri Cawthon
Cc: George Gallanes
Subject: RE: Revdex.com Compliant
Good Morning,
Here is my account on what happened.
May 2017 $64.25 assessment was not received, so May 16, 2017 a statement was mailed to homeowner advising May payment was not received. June 2017 $64.25 assessment was not received, so June 16, 2017 a statement was mailed to homeowner advising payment was not received. We received July 2017 assessment payment of $64.00, not $64.25. A statement was mailed in July 2017 advising May 2017 & June 2017 payments where not received. A total of 3 statements were sent to homeowner with no response.
Monday August 7, 2017 homeowner called in office where she was explained to that both May & June 2017 payments where not received. She was advised since she has “bill pay “ through her Bank of America bank account, she would have to contact Bank of America for a full clarification of May & June payments, since Weldon Brown Co. did not receive them. She was also advised to send correct assessment amount of $64.25, not $64.00 that have been sent on a monthly basis since 12/06/14. Homeowner was also advised to make payment to correct association and correct address. Payments were made payable to “Country Park” and sent to [redacted]. I advised homeowner to make payments payable to “Countryside Park” “in care of Weldon Brown Co. [redacted], Riverside CA 92507.” Homeowner requested waiver of all late fees, in which I waived 1 late fee as a 1 time courtesy. I explained to homeowner that we as a management company do not have authority to waive all late fees. I explained if she wanted all late fees waived, she would have to write a letter to the Board of Directors requesting why she wants all late fees waived, and the Board of Directors will either accept or decline her request. Homeowner then stated she would call Bank of America to ask for reimbursement of late fees.
A few minutes later, homeowner called Weldon Brown Co. office back on a 3 way call with a Bank of America customer service rep. The Bank of America rep stated that May 2017 assessment payment was returned back to homeowner undeliverable from the post office. June payment would further be discussed with the homeowner and B of A CSR rep since Weldon Brown Co. did not receive payment, homeowner would have to place a “stop payment” and reissue a new payment. Bank of America CSR rep also advised homeowner to make correct assessment payment amount, correct association name and correct address. I advised Bank of America CSR rep I waived, as a 1 time courtesy, 1 late fee. Bank of America CSR rep stated they would not reimburse homeowner for 2 other late fees since it was homeowner error.
Thank you,
[redacted].
Collections/Escrow Officer
Weldon Brown Company is acting as a debt collector.
Any information obtained will be used for that purpose.
Weldon L. Brown Company, Inc.
Community & Commercial/Industrial CID Association Management
[redacted]
Riverside, California 92507
Ph. ###-###-#### Fax ###-###-####
www.weldonbrown.com
CA. BRE License #00616251