Complaint: [redacted] Thank you for getting the warranties to us, with all the details filled in ? I am rejecting this response because: ? The itemized bill did not have a break down of for the Solar Tube and labor, which I need for tax purposes ? Also on the itemized bill, was an item listed as a Finance Fee, which not disclosed on the bidI would like clarification on this fee.? ? Sincerely, [redacted] ***
RE: [redacted] ***ID # [redacted] Dear [redacted] As of today 12/30/Mrs [redacted] has received her request via e-mail,as well as hard copy that was mailed todayThis was for an additionalbreakdown of said items (solar tube) as well as an explanation of thefinance fee our company paid to the lender that offered the sixmonths no interest no payment loan and the credit card processingfee associated with the loan the [redacted] requested We are concerned about this complaint, Mrs [redacted] has posted againstour company as we have tried to accommodate her every request in atimely fashionAnd to review, we did register her warranties on lineafter completion of the job, and at a later date she requested "Hardcopies of the warranties, one of the manufactures took a very longtime to get them to us, which we mailed immediately upon receivingthemThe itemization of the job was requested at a much later timeand as per our phone conversation, she was fine with us putting theitemization in the mail when we received the hard copies of thewarranties Our company believes customer service is why we have never had acomplaint in fifteen years of business and thousands of customerscompletely satisfied with our products and services Please note we just received this latest request from the Revdex.com as wehave changed our mailing address please make note PO Box 45385Boise, Idaho Sincerely, John S [redacted] GMWell Built Exteriors Inc
Complaint: [redacted] Thank you for getting the warranties to us, with all the details filled in ? I am rejecting this response because: ? The itemized bill did not have a break down of for the Solar Tube and labor, which I need for tax purposes ? Also on the itemized bill, was an item listed as a Finance Fee, which not disclosed on the bidI would like clarification on this fee.? ? Sincerely, [redacted] ***
RE: [redacted] ***ID # [redacted] Dear [redacted] As of today 12/30/Mrs [redacted] has received her request via e-mail,as well as hard copy that was mailed todayThis was for an additionalbreakdown of said items (solar tube) as well as an explanation of thefinance fee our company paid to the lender that offered the sixmonths no interest no payment loan and the credit card processingfee associated with the loan the [redacted] requested We are concerned about this complaint, Mrs [redacted] has posted againstour company as we have tried to accommodate her every request in atimely fashionAnd to review, we did register her warranties on lineafter completion of the job, and at a later date she requested "Hardcopies of the warranties, one of the manufactures took a very longtime to get them to us, which we mailed immediately upon receivingthemThe itemization of the job was requested at a much later timeand as per our phone conversation, she was fine with us putting theitemization in the mail when we received the hard copies of thewarranties Our company believes customer service is why we have never had acomplaint in fifteen years of business and thousands of customerscompletely satisfied with our products and services Please note we just received this latest request from the Revdex.com as wehave changed our mailing address please make note PO Box 45385Boise, Idaho Sincerely, John S [redacted] GMWell Built Exteriors Inc