Wellbots Reviews (%countItem)
Wellbots Rating
Address: 750 Lexington Ave Fl 9, New York, New York, United States, 10022-9847
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Address: 750 Lexington Ave Fl 9, New York, New York, United States, 10022-9847
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This cost hundreds less than our first Nautilus auto vac six years ago. Setup was minimal – plug it in and put it in the pool. It works great and clean it is as easy as dumping a basket. The value, performance and ease of use are excellent. Ordering it was painless and it got here quickly. The Dolphin Nautilus CC Plus and Wellbots get our highest recommendation.
I purchased the ECOFlow Delta 1300 during the COVID-19 time so I understand that shipment delays are normal during these days. But I'm happy that the shipment went ahead than what I expected. There's actually another order (different item) I placed with a different vendor and the item from Wellbots arrived faster than the other one. I also like the discounted promo / coupons from the Wellbots site which saves you some money.
During the in-transit phase, there was a hiccup with the carrier as the order somehow got stuck in a holding location, and I emailed customer service and the follow through was great.
Anyway, when the item arrived, everything was packaged well, tested it, and so far, everything is running great.
Great Job ?? 5 stars
Order ninebot max scooter got in 5days great condition
"I got the Roborock S5 max I ordered very quickly. And it was the best price on the internet. I had to reach out to customer support who was excellent in their response time as well as sending follow up emails. Customer service like that is hard to find these days. I would recommend buying from Wellbots in the future.
Very disappointed with the shipping, Terrible service. ordered a drone on Aug 17 on their website said two days delivery seems like fast shipping but now it's 7 days without shipping!! David just made fake shipping tracking number and gave me. customer service always said it already shipped out but shipping status is same. If you purchase something here you really worried shipping issue, and also they ship to you separate package and ask you return back to them. This website is not Revdex.com. Avoid purchase something here.
On a whim, I hit the blue chat circle on the website to inquire about shipping timeframes. Much to my surprise, I ended up having the best online customer service experience of my life. I spoke with Eliott, and not only did he help with shipping times (saving me $54 on the 2-day option), but also provided a custom coupon code matching Amazon's price! The product will get here a week sooner than *** would. This is the low hanging fruit with e-commerce. Wellbots has a new customer for life. Thank you, Eliott!
Amazing customer service!!! Our product actually came and was missing a piece. We contacted Wellbots to let them know. We had a response and tracking number for the item in less than 24 hours. The Wellbots team communicated with us until the item arrived. Very refreshing to have a company value their customers the way that Wellbots does.
First time shopping at wellbots.com.Best price I found online for roborock s5 max. Item arrived sooner than expected. Overall excellent.
I pre-ordered the Autel Evo 2 Pro back in May. With the state of the world right now, I half expected to be waiting 3 months before getting my order. As news started surfacing that people were receiving their pre-orders, I decided to contact Wellbots to see if they had any information. Within an hour I had a reply, stating that my order was being packed to be shipped out that day (Friday). By next Monday the drone was sitting on my doorstep. Making me one of the first (non-***-reviewers) to get my pre-order. This being my first purchase from Wellbots, I was unsure how they would compare to other drone retailers, but I am happy to report it was a fantastic experience!
Terrible service. Misleading statement on their product site. I have ordered an iRobot 7 and it was saying that ships in 2-3 days. It has been 10 days after I placed my order. I contacted them an they said my item is backordered. They don’t know when the item will be available . They have already charged me and wasted my time for nothing. They should have stated that the item will be backordered but their site still says item ships in 2-3 days. This is completely abusing the business.
Hello ***,
We received your order on Monday June 8 and you were notified five days later, on Friday June 12, that the iRobot 7 was out of stock. It is true that five days to be noticed was too long, we apologize for the delay in your order. These past month have been very busy, with an increased volume of orders and less staff to manage them, and we apologize for the inconvenience. This does not reflect the usual standards of service we provide to our customers. Since then, the product has been put out of stock of course.
Please contact our team for any concern or question you may have.
All the best
The Wellbots Team
I ordered an Evo2 pro expecting a weeks long delay because of its popularity and current shutdowns here and there. Welbots had it posted "ships in May" so I figured May 29th or 30th it might be on its way. I preordered it May 4th and received it on the 14th in perfect condition. I still see posts by people who ordered elsewhere in March and it's now May 19 and they're still waiting. THANKS WELLBOTS! I know who to trust with future new release tech!!
On April *** I purchased a Yamaha receiver. The item arrived broken and I initiated a return. I provided pictures of the broken receiver and was told to return the item and I would receive a full refund. The process seemed simple and straightforward.
On April *** I shipped the broken receiver back to them and on April *** they confirmed they received the return and credited my card that I used to purchase the receiver. This is where the trouble started...
Once I was told my card was credited, I proceeded to check my account and I found that, rather than credit me for the price of the receiver ($349), I was credited $0! I immediately contacted them, sent them proof of the $0 transaction, and was told to give it a few days because sometimes the credit transactions can show a different amount while they are processing depending on the bank. This is the first time I have ever heard of such a thing, all my refunds I have ever been credited have always shown the correct amount. Nevertheless, I waited a few days to see if the issue would resolve itself.
On May *** I had still not received my refund, so I contacted them again. This time I was told that the transaction could take a bit longer as they are processing a lot of transactions right now. To make the situation worse, my credit union removed the refund transaction because it was for a null amount of $0! So at this point I have still not received my refund of $349, nor were there any pending transactions to my account from Wellbots.
On May 5th I was told that it appeared that the transaction went through on their end and it must be an issue with my bank. I explained to them, again, that the refund transaction was for $0 and that my credit union removed the transaction from my account, and I sent them proof showing the lack of transactions from them.
On May ***, having still not received the refund, I was told that they were looking into the issue and that they talked to technical support and they confirmed the refund. They told me that it can take up to 10 days and that this has never happened to them before.
As of May *** I have still not received my refund and there are no pending transactions from Wellbots. I have found the whole situation extremely frustrating and just want my refund so I can buy the product from another retailer. I honestly feel like I am getting the runaround and they are just dragging their feet by constantly telling me to wait a few more days to see if the refund posts to my account.
In all my years of online purchases I have never had such a hard time getting a refund, nor have I ever had to wait more than a day or two for a refund transaction to process.
If I were in Wellbots position, in order to uphold good customer relations, I would have immediately re-issued the refund and dealt with the back end transaction issues on my own without dragging the customer around and giving them the runaround.
I cannot recommend Wellbots to anyone, you are better off purchasing from Amazon where, should you require a refund, the process is very straightforward and simple.
Hi ***
,Our records indicate that ***'s refund has been issued on April *** (see screenshot attached). Please note that payment providers and ultimately banks are experiencing delays in processing transactions (including returns) because of the global health crisis. It may take up to 10 business days for the refund to be reflected on your bank account which is completely out of our control at this point.
I am sure that the situation will resolve itself in the next few days and we do apologize for the delay and the inconvenience.
Best regards,The Wellbots Team
Purchased roomba irobot 7 on November *** online from this company. The product was defective, it does not work. Submitted the online request for a refund, per company's refund policy on December ***. No response or email to acknowledge. Called the next day, Wellbots rep said my request is pending, I "just have to wait, maybe a day or 2", and that I would be contacted ( emailed with instructions on how to return). This time has passed. Have.not received anything thus far. My online request is still pending per my account info. I have started a paper trail via emailing the company requesting to return the item and get my money back.
Dear ***,
Thank you for your message and sorry for the inconvenience.
Yes, I can see your return request in our system and it has been processed by our team. Your RMA number is ***. We apologize for the wait as it is a busy period of the year for the team. You should have received an email with the return instructions. The email we have on file is ***.
I am also attaching the return instructions to this email for convenience purposes.
We apologize again for the inconvenience. Thank you.
All the best,
The Wellbots Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
Have been attempting to return an item and receive a full refund for over a month now. I have contacted the company no fewer than 5 times. I am given different reasons for the delay each time. Even after starting the return and refund process we are still making payments on a product that doesn’t work.
The customer was sent a packaging box with tracking number *** to pack the product and return at no cost to the customer. The box also contained the return shipping label (tracking number ***) for the customer to return the unit. The tracking number *** for returning the unit was not used as you can see. The customer has not started the return process yet. We can only refund the customer when the customer actually returns the unit to us.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am having difficulty being able to easily ship the product back in the prepaid package due to the contents I had a pick up scheduled with fedex but was unavailable at the time of pick up due to a medical emergency. since submitting my Revdex.com complaint the company has aggressively contacted me to finally send the prepaid package that took a week to come to me from the date they told me it shipped. now that I’m trying to send the product back and am having difficulties the representative that contacts me is rude and aggressive in his manner. I am trying to return the package but the carrier they used does not easily take it at local stores and I must drive to another city to return the package. We are still working on the return. Also we keep being told they will refund only after the product has been inspected however it is being sent back for a factory defect that we were originally told was a common issue and no inspection is required for the return. I need clarification in writing from the company as we talk to a different representative each time and we have to explain the situation each time .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
We sent email to the customer to return the package with a prepaid carton to pack the contents and a return shipping label on June *** We reached out to the customer by phone after a week when the carton was delivered to see if she had a chance to return the package. Sometimes customers forget to return the package and we want to get a quick resolution for the customer. The customer thinks this is aggressive calling??we are only trying to let the customer know we are on top of her return request and want to resolve this for her as soon as possible. We have provided all necessary information to the customer as requested and she still hasn’t returned the package. All this time the customer did not contact us with an update or any inquiry. Further delay of the return from the customer will only result in cancellation of the return request since its been over two months since we fulfilled the order, we will have to follow our return policy. Since we have provided all the information to the customer and she should contact the manufacturer to claim the product’s warranty. If the customer needs help we are happy to help and provide customer service just like we do to all our customers, as when we reach out this customer she thinks we are being aggressive.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I purchased a product through a company called ***. The product arrived and I no longer had a need for it. I returned it unopened to the return address. I tried reaching out to *** with only an email address for contact. They informed me I'd need to call Wellbots, the distributor, to get my refund. They gave me a Wellbots order id number. I called Wellbots and had the young man yell at me and laughed at me that I'd send back an order without calling them. I told him I didn't make the order through wellbots directly, but through *** and he told me I was lying. I asked for his manager, and before I could finsh the sentence he transferred me without notice. The Manager Sean G. was just as rude! he did the same thing implying I was some how stupid for not contacting them before returning. I told him the same thing I told the other guy. Then he asked for the tracking number where I sent it back to. I gave it to him and again thought I was lying and told me I'd have to send proof. he then tried to tell me I wouldn't get a full refund IF THEY EVEN GOT IT. I said why not? He said because its been opened. I said you don't even know if you received it and your accusing me of opening it- which I did not? Then he told me he'd have to check with the warehouse. I said ok would you like to put me on hold, and he said no ill get back with you in 1-2 days. 2 days!! to make a phone call!! Then he told me he'd get back to me when he wanted and I can email customer service. and HE HUNG UP ON ME! The absolute rudest people ever, and they are not giving me a refund! I have all the documentation to provide it. I demand a refund and them to be cited for awful customer service, dang near inhumane the way they talk to people!
We read the customer’s statement and found few discrepancies with it
1. Customer placed order on *** (paid with credit card) and not ***. We have attached the order confirmation email which was sent to the customer as proof.
2. Customer returned the product without informing us (***) about her intentions. No email or phone call from customer before June *** 2019.
Customer called us on June ***, 2019 around 1 pm asking for refund. We asked the customer to refer our return policy. She then told us that she already sent the unit back to the original shipping address. Up until now we have no emails from the customer or phone call informing the return of her order. She now shares the return tracking number (***) which shows it was received at our warehouse. We told her we will get back to her within 24-36 hours with confirmation and refund her according to our return policy which might involve restocking fees depending on the condition. She was irritated and abused us over phone calling us *** for not fault of hers.
We tried to explain the customer since she returned an order without the correct procedure and without informing us, we have to charge restocking fees depending on the condition of the return product. Customer only wanted a full refund. All this while we were never rude or disrespectful to the customer. We did not hang up on the customer, she hung up the phone.
For us it would be easy to pretend the product is not working and refund a small amount to the customer or/and dispute the payment as this is an unusual case of return. In this case, with the insults, the absence of RMA, no respect for the return process and now the Revdex.com dispute, the customer is probably not doing that with good faith. These things almost never happen at Wellbots, as you can see from the thousands of excellent customers feedback we are receiving on Google Trusted Store, Trustpilot, Verified Reviews, Google My Business, and others.
We will follow our return policy and have already asked our warehouse to inspect the product and refund appropriate amount based on the condition of the returned product. We should refund the customer within 2 days after the inspection.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
See Attached email of our direct contact through *** where we asked where to return it to, and how to start the process! Funny how a website we supposedly didn't order from helped us with the return! They gave us the address (see attached) which also shows addressed to *** USA and thats where we mailed it (see attached). We did as directed by the company we ordered from.
So we did follow protocol so to continuously be called a liar is unbelievable! Also the supervisor did say he'd get back to me originally in a day or two but at the end of the call he said 'maybe in a day or two could be longer' and HE HUNG UP ON ME! I was not at all finished with the conversation, and the call I'm sure was recorded should be pulled for the record to show the lies they are telling. The rep there was rude, disrespectful, implied I was lying and mocking my return process- when I followed the directions I was given per *** email. They were disgustingly rude and completely inappropriate!
How are they allowed to treat people this way??
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
This customer is abusive and irrational. As we explained earlier how the customer DEMANDED a refund for a return, we were unaware of on June ***, 2019. It usually takes about 1-3 business days after receiving the returned product in the warehouse to process the refund. We take 1-3 business days to inspect for the condition of the return product and determine whether a restocking fee needs to be charged. In this customer’s case, the product was unopened and retuned in original condition but without a proper RMA. We stress on requesting an RMA in order to properly follow up with the customer and have a proof of return in the system. We were able to locate the package with the tracking number provided by the customer over phone. Once the inspection was completed, we refunded the total amount minus $50 restocking fees on June ***, 2019. Please find screenshot attached. The restocking fees was charged since the customer did not follow the return procedure clearly mentioned on our website. We called the customer on June ***, 2019 to inform her about the refund status for her order.
The frustration of the customer is also from the fact that she doesn’t know where she placed the order, either ***.com or ***. It was *** were she placed the order and the return policy is always mentioned at the bottom of the order confirmation page I shared earlier. So then why did the customer follow ***.com’s return policy when she purchased the product on our website? If she was connected to us on via ***.com’s customer representative with our PO number then, why did she not call us or email us before returning the unit to ask for the return procedure? She called us to get a refund though.
We have rightfully charged the customer a restocking fee in accordance to our return policy and the customer just doesn’t understand the procedure to follow. We have not called the customer a liar and never mocked her for the return process. The customer called us *** for making her go through such tedious process, for which she clearly did not communicate with us. We provided her the best customer service possible and with constant abuses from the customer still stayed on the phone explaining her how we must follow our return procedure and need to get a confirmation from our warehouse associates to confirm the delivery of the product before refunding for the order.
As we explained before these things almost never happen at Wellbots, as you can see from the thousands of excellent customers feedback, we are receiving on Google Trusted Store, Trustpilot, Verified Reviews, Google My Business, and others. This is just one customer who did not communicate to the right platform and did not follow the procedure of a return.