WellDyneRx

Initial Business Response / [redacted] (1000, 12, 2015/11/13) */ November 13, 2015 RevDex.com Subject Case # XXXXXXXX Dear Sir / Madam, Thank you for the information in reference to the above case number. It is always our goal at WellDyneRx to provide our members with the best... service possible. WellDyneRx contacted the member and member's wife in October 2015 in an effort to resolve their issue. We were successful in our attempts. The member's employer group implemented a clinical program to ensure safe and appropriate medication use. The member's medication was limited to a 15 day supply and requests for extended therapy days require clinical documentation from the prescriber. WellDyneRx received an incomplete documentation on September 30th. We sent a fax to the prescribing physician and received additional information on October 1st. The medication request was approved on October 2nd. WellDyneRx's prior authorization team is able to answer members question during normal business hours plus a pharmacist is available 24 hours a day, 7 days a week for emergency situations. They may be reached by calling XXX-XXX-XXXX. If you should have any other questions please feel free to contact me. Thank You, [redacted] Pharm.D. Director, Clinical Services [redacted] Drive [redacted] FL XXXXX XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 8, 2015/05/01) */ [redacted] Subject Case # XXXXXXXX Dear Sir / Madam, Thank you for the information in reference to the above case numberIt is always our goal at [redacted] to provide our members with the best service possible I have looked in to the circumstances of the incidents that were reported by the member [redacted] did process and ship an order for medication that we received from the member physicianBased on the patients profile there was no information requesting [redacted] to hold prescriptions for shipment at a later date [redacted] does try to provide its members with solutions and flexibilitySome patients prefer the convenience of having their medication shipped immediately after they receive a prescription from their physician's officeOther members would prefer to keep the prescription on file and release it at a later date As noted above there was no information requesting that we hold any prescriptionsIf a member wishes not to have their prescription filled right away then they may call our member service department at X-XXX-XXX-XXXX and have their prescriptions 'Profiled"This request will put all shipments on hold until a member calls back in requesting that the order be released Please note we did receive a request to Profile all future ordersThis note was added on 4/which was after we had received the order in question If you should have any other questions please feel free to contact me Thank You and Kind Regards [redacted] SrDirector, Pharmacy Operations Eagles Landing Drive Lakeland, FL XXXXX XXX-XXX-XXXX

Initial Business Response /* (1000, 9, 2015/08/03) */
July 31,
Revdex.com
Subject Case # XXXXXXXX
Dear Sir / Madam,
Thank you for the information in reference to the above case numberIt is always our goal at WellDyne to provide our members with the best service
possible
WellDyne made several attempts to contact the member in an effort to resolve their issueWe were successful in reaching the member back on July 20th
During this time a staff pharmacist reviewed the requested information and also was available to answer any additional questions
WellDyne's staff pharmacists are available to answer members question during business hours plus they are also available hours a day, days a week for energy situationThey may be reached by calling XXX-XXX-XXXX
In addition WellDyne has also checked its equipment to ensure that all of the information is visible and present on the medication labelA review of the equipment did not reveal any issue with the equipment
If you should have any other questions please feel free to contact me
Thank You and Kind Regards
*** ***
SrDirector, Pharmacy Operations
Eagles Landing Drive
Lakeland, FL XXXXX
XXX-XXX-XXXX

Initial Business Response /* (1000, 8, 2015/05/01) */
[redacted]
Subject Case # XXXXXXXX
Dear Sir / Madam,
Thank you for the information in reference to the above case number. It is always our goal at [redacted] to provide our members with the best service possible.
I have...

looked in to the circumstances of the incidents that were reported by the member.
[redacted] did process and ship an order for medication that we received from the member physician. Based on the patients profile there was no information requesting [redacted] to hold prescriptions for shipment at a later date.
[redacted] does try to provide its members with solutions and flexibility. Some patients prefer the convenience of having their medication shipped immediately after they receive a prescription from their physician's office. Other members would prefer to keep the prescription on file and release it at a later date.
As noted above there was no information requesting that we hold any prescriptions. If a member wishes not to have their prescription filled right away then they may call our member service department at X-XXX-XXX-XXXX and have their prescriptions 'Profiled". This request will put all shipments on hold until a member calls back in requesting that the order be released.
Please note we did receive a request to Profile all future orders. This note was added on 4/6 which was after we had received the order in question.
If you should have any other questions please feel free to contact me.
Thank You and Kind Regards
[redacted]
Sr. Director, Pharmacy Operations
500 Eagles Landing Drive
Lakeland, FL XXXXX
XXX-XXX-XXXX

Initial Business Response /* (1000, 12, 2015/11/13) */
November 13, 2015
Revdex.com
Subject Case # XXXXXXXX
Dear Sir / Madam,
Thank you for the information in reference to the above case number. It is always our goal at WellDyneRx to provide our members with the best...

service possible.
WellDyneRx contacted the member and member's wife in October 2015 in an effort to resolve their issue. We were successful in our attempts.
The member's employer group implemented a clinical program to ensure safe and appropriate medication use. The member's medication was limited to a 15 day supply and requests for extended therapy days require clinical documentation from the prescriber. WellDyneRx received an incomplete documentation on September 30th. We sent a fax to the prescribing physician and received additional information on October 1st. The medication request was approved on October 2nd.
WellDyneRx's prior authorization team is able to answer members question during normal business hours plus a pharmacist is available 24 hours a day, 7 days a week for emergency situations. They may be reached by calling XXX-XXX-XXXX.
If you should have any other questions please feel free to contact me.
Thank You,
[redacted] Pharm.D.
Director, Clinical Services
[redacted] Drive
[redacted] FL XXXXX
XXX-XXX-XXXX

January 15, 2016
Revdex.com
Subject Case # [redacted]
Dear Sir / Madam,
Thank you for the information in reference to the above case
number.  It is always our goal at
WellDyne to provide our members with the best service possible. 
Please...

note that WellDyne has made several (8) attempts to contact the
individual.  These attempts have included
both phone calls as well as letters all of these attempts have been unsuccessful.  In addition we have contacted the individuals
group and have asked them to reach out to the individual as well.
Unfortunately the information provided in your compliant does not match
our information.  We have also spoken to
the individuals group to ensure that we have the correct information.  The information provided by the group match’s
our information.
As noted above we have made several attempts to contact the individual
to explain / review the information.
 
If you should have any other questions please feel free to contact me.
Thank You and Kind Regards
[redacted]
Sr. Director, Pharmacy Operations
[redacted]
[redacted]
[redacted]