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WellEx, Inc.

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Reviews WellEx, Inc.

WellEx, Inc. Reviews (4)

Initial Business Response /* (1000, 5, 2015/12/15) */
December 15,
Revdex.com: #XXXXXXX
WellEx Inc is a medical testing service that provides private testing throughout the United StatesThis is doctors ordered testing with professional processing at *** DiagnosticsMr*** has a few
inconsistencies regarding our conversation that we had yesterdayFirst, he states that our patient representative told him that the test was $This is incorrectMr*** told me that he was told by the patient representative that the test cost "two ninety-nine"If the patient representative did say "two ninety-nine" instead of "two hundred and ninety-nine", Mr*** assumed that the price for professional, private medical testing only cost $In speaking with Mr*** I made no admission of errorI attempted to explain to him reality of medical costsFor example, typical co-pays just for a basic doctor's office visit range from $25-$50, so I was attempting to try to understand how Mr*** could have misunderstood because this wasn't a basic matterHe received a five panel, advanced medical testIn order to process that test there are doctor and lab feesMr*** even stated that he had done similar testing in the pastHe reported that it was less than $299, but considerably more than $
We are sorry for Mr***'s frustration, but we delivered on what we promisedMr*** received high quality doctor's ordered medical testingHis specimen was processed at one of the leading labs in the United States to deliver high quality, rapid results in only daysThis process costs more than $Mr*** called us for the test and we deliveredAs he states in his complaint, he misunderstood the priceI attempted to explain the pricing of testing, but Mr*** only wanted a refundWe are unable to give a refund as we have already paid fees well over $to get the tests ordered, drawn and processed that Mr*** ordered
If you need additional information on this situation, I can be reached at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/11/24) */
Contact Name and Title: *** *** CEO
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@wel;l
WellEx Inc is a medical testing service that provides testing throughout the United StatesWe do not guarantee results as Mr***
states in his complaintIt is impossible to guarantee results due to the complexity of the test Mr*** requestedOur process is stepsPatients call in for an appointment at their local labAll information is sent to the lab on behalf of the patient so the test can be performedTypically in 1-business days, patients call back in to get resultsEven though this is the typical turnaround time, it is not guaranteedWe do not advertise same day results as Mr*** statesThere is nowhere on our website a guarantee of resultsIt is impossible to guarantee results in the medical field as each patient and test is different
In the case of Mr***, we followed those exact steps and he received the services he paid forHe called in on 11/and set up a testHe went into his local laboratory for the testResults were available to him on 11/which is business daysMr***'s results were out of the typical window due to how the specimen was processed at the labThe test that he ordered was a highly advanced test that is not offered for free at a local health departmentThe specimen is frozen plasma and has to be processed at a special testing centerHe was kept informed of the status of his specimen throughout the process
We are sorry for Mr***'s frustration, but we delivered on we promisedPatients are often anxious for results and hang on to the fact that the typical turnaround is 1-daysUnfortunately, it took a couple extra days for his results, but we do not sacrifice accuracy for speedWe want to ensure that Mr*** got the information he needed in the most accurate wayIf you need additional information on this situation, I can be reached at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/12/22) */
December 21, 2015
WellEx Inc is a medical testing service that provides private testing throughout the United States. This is doctors ordered testing with professional processing at [redacted]. We are sorry for the customer's...

frustration in our pricing. The test panel that this customer set up was $449 because it included doctor's order medical testing and high quality rapid medical results. This customer is correct that we have a no refund policy. This is because we pay for the lab test on his behalf. This should have been explained while the customer was setting up the test. I believe that the WellEx representative wasn't attempting to question the customer's intelligence, but rather explain to him the reality of medical costs. Since this customer has not gone in for the testing he ordered, we have contacted the customer and resolved this issue.

Hello I have spoken with the business again. They assured me they will deliver as promised with results in 1-3 business days, which would be by tomorrow. As such I am removing the complaint but would still like to make the business aware that arranging to show up as "same daytesting" is misleading....

Any place anywhere you can go into a quest and get same day testing. I understand it doesn't say same day results but when people are in s panic they will call thinking there is a chance to get same day testing - which to me first indicated testing and results. They didn't promise me same day results but I found out from me dr that she could've given me turnaround of 3 days for free with insurance. That said, I'd like to remove the complaint but still request that they change the google search result from "same day"Thk you

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Address: 308 N 21st St Ste 650, Saint Louis, Missouri, United States, 63103-1647

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