Wellington Home Improvements, LLC

Hello [redacted], This is Ron [redacted], President/CEO of Wellington.  I saw your message last night on Wellington's Facebook page as well, and I am truly sorry to hear about this situation.  I can assure you that I have already started looking into what happened as far as the...

communication issues go, and that I am also getting someone to call you immediately to figure out what needs to be done to correct the siding problem.  I promise you we will take care of the siding as quickly as possible.  Please feel free to call me directly on my cell at ###-###-####. Again I apologize [redacted].  This is not the type of business I run, and rest assured I will make sure something like this does not happen again.  Thank you for bringing this to my attention. Ron [redacted]President/CEO

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I would like my deposit refunded in full no later than March 4, 2017. Thank you, [redacted]

Initial Business Response /* (1000, 5, 2015/11/18) */
Good Morning [redacted],
I am sorry to hear about your experience with Wellington. As President/CEO, I assure my number one priority is customer satisfaction. The details you had listed in your complaint are definitely not the norm for...

Wellington.
It is my understanding the you have been communicating with Keven [redacted] here at Wellington the past day or 2, and that the 2 of you have worked out an agreement where we will be sending out a crew to install a 4th drain spout on the back side of your home. It is also my understanding that his 4th drain spout will settle the issues in this complaint.
I will consider this issue closed as far as the Revdex.com goes. If you have any questions or issues [redacted], please feel free to contact me directly at (XXX) XXX-XXXX.
Thanks,
Ron [redacted]
President/CEO
Initial Consumer Rebuttal /* (2000, 7, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Pending the actual install of the said fourth downspout, my complaint is settled.