Wellington Property Company

This 2003 vehicle had knownignition problems when it came into our shop. The customer knew of the issueand even asked to be able to start the vehicle himself. We did not break thisignition, in fact, the customers written statement states that he himselfjammed the ignition with a smaller key in an attempt to get the lock torelease. When we stopped working in this vehicle, the key was not in it and theignition did not have anything broken off inside it. For these reasons, Ido not feel that we are responsible for these charges. Please see theattached letter we received on June 25, 2015 where the customer in fact stateshe himself jammed the key in the ignition. He also states he observed thevehicle trying to be started from inside the shop, I feel this would be quitedifficult to see if at all possible.

1) The vehicle was brought in for a "Smog check" (costs bucks) and it ludicrous to assume that a customer would bring in a car for smog with a defective ignition and risk failing the test2) The customer had no knowledge of any defective issues related to any of the operations of the key or ignition system.3) There were no issues inserting the key before visiting this shopThe shop misrepresent the action taken after the damage was done by the Manager as a cause but was in fact AFTER the shop damaged the ignition at which point I attempted to clear the cylinder with a house keyThere was no Historical problems or evidence that the key or ignition lock cylinder did not function as per the manufacturers design5) When the Manager got out of the car the ignition was FROZEN and INOPERABLE! it was not possible to put the key in the cylinder as it stopped half way in! His tech made multiple attempts to clear the key way using it lube.6) NO work was ever performed on the vehicle because the Manager Broke the ignition cylinder attempting to drive it to the smog station! 7) As I had exited the shop waiting area in an attempt to ask him what the problem was the manager made repeated foreceful attempts to ram the key into the ignition and from ten feet away it was real easy to see him doing this.Thank you, [redacted] 1) The vehicle was brought in for a "Smog check" (costs bucks) and it ludicrous to assume that a customer would bring in a car for smog with a defective ignition and risk failing the test2) The customer had no knowledge of any defective issues related to any of the operations of the key or ignition system.3) There were no issues inserting the key before visiting this shopThe shop misrepresent the action taken after the damage was done by the Manager as a cause but was in fact AFTER the shop damaged the ignition at which point I attempted to clear the cylinder with a house keyThere was no Historical problems or evidence that the key or ignition lock cylinder did not function as per the manufacturers design5) When the Manager got out of the car the ignition was FROZEN and INOPERABLE! it was not possible to put the key in the cylinder as it stopped half way in! His tech made multiple attempts to clear the key way using it lube.6) NO work was ever performed on the vehicle because the Manager Broke the ignition cylinder attempting to drive it to the smog station! 7) As I had exited the shop waiting area in an attempt to ask him what the problem was the manager made repeated foreceful attempts to ram the key into the ignition and from ten feet away it was real easy to see him doing this.Thank you,Paul Lucero1) The vehicle was brought in for a "Smog check" (costs bucks) and it ludicrous to assume that a customer would bring in a car for smog with a defective ignition and risk failing the test2) The customer had no knowledge of any defective issues related to any of the operations of the key or ignition system.3) There were no issues inserting the key before visiting this shopThe shop misrepresent the action taken after the damage was done by the Manager as a cause but was in fact AFTER the shop damaged the ignition at which point I attempted to clear the cylinder with a house keyThere was no Historical problems or evidence that the key or ignition lock cylinder did not function as per the manufacturers design5) When the Manager got out of the car the ignition was FROZEN and INOPERABLE! it was not possible to put the key in the cylinder as it stopped half way in! His tech made multiple attempts to clear the key way using it lube.6) NO work was ever performed on the vehicle because the Manager Broke the ignition cylinder attempting to drive it to the smog station! 7) As I had exited the shop waiting area in an attempt to ask him what the problem was the manager made repeated foreceful attempts to ram the key into the ignition and from ten feet away it was real easy to see him doing this.Thank you,Paul Lucero

This year old vehicle had known ignition problems when it came into our shopThe customer knew of the issue and even asked to be able to start the vehicle himselfWe did not break this ignition, in fact, the customers written statement states that he himself jammed the ignition with a
smaller key in an attempt to get the lock to releaseWhen we stopped working in this vehicle, the key was not in it and the ignition did not have anything broken off inside itFor these reasons, I do not feel that we are responsible for these chargesPlease see the attached letter we received on June 25, where the customer in fact states he himself jammed the key in the ignitionHe also states he observed the vehicle trying to be started from inside the shop, I feel this would be quite difficult to see if at all possible

I am rejecting this response because:Dear Mr***,I submit this information as an addendum to the rebuttal I sent to the Revdex.com.When I parked the car and turned off the ignition ,I handed the key to the managerI said nothing about the car or the ignition and pro-ceded to the waiting areaAt no time did I offer to start the car for the manager.I observed the manager pounding on the key and I went to the car to see what he was doingI asked the manager to stopThe manager stopped pounding on the key when he broke it and after the tech tried to clear the keyway unsuccesfully with lubricant the manager stepped away from the carI got in the car and tried to clear the keyway with another key I had and that key stuckThe manager refused to discuss what he did and no one offered to call the Auto club to try and clear the keywayThe manager refused to talk to me and walked awayWhen the manager finished trying to insert the key,the key he was pounding on was broken off in the ignition.The owner in his rebuttal stated that " the year old car had known ignition problems"I have no idea where he got that informationThe *** agency ran a check on their computer and said that there was no report from *** that the year and model of the car had a recall for ignition problems.The car was presented to the Auto & Tire Doctor, Incmanager with a perfectly good working ignition switch.*** ***

This 2003 vehicle had knownignition problems when it came into our shop. The customer knew of the issueand even asked to be able to start the vehicle himself. We did not break thisignition, in fact, the customers written statement states that he himselfjammed the ignition with a smaller key in an attempt to get the lock torelease. When we stopped working in this vehicle, the key was not in it and theignition did not have anything broken off inside it. For these reasons, Ido not feel that we are responsible for these charges. Please see theattached letter we received on June 25, 2015 where the customer in fact stateshe himself jammed the key in the ignition. He also states he observed thevehicle trying to be started from inside the shop, I feel this would be quitedifficult to see if at all possible.

1) The 2003 vehicle was brought in for a "Smog check" (costs 70 bucks) and it ludicrous to assume that a customer would bring in a car for smog with a defective ignition and risk failing the test. 2) The customer had no knowledge of any defective issues related to any of the operations of the key or ignition system.3) There were no issues inserting the key before visiting this shop. The shop misrepresent the action taken after the damage was done by the Manager as a cause but was in fact AFTER the shop damaged the ignition at which point I attempted to clear the cylinder with a house key.4 There was no Historical problems or evidence that the key or ignition lock cylinder did not function as per the manufacturers design. 5) When the Manager got out of the car the ignition was FROZEN and INOPERABLE! it was not possible to put the key in the cylinder as it stopped half way in!  His tech made multiple attempts to clear the key way using  it lube.6) NO work was ever performed on the vehicle because the Manager Broke the ignition cylinder attempting to drive it to the smog station!  7) As I had exited the shop waiting area in an attempt to ask him what the problem was the manager made repeated foreceful attempts to ram the key into the ignition and from ten feet away it was real easy to see him doing this.Thank you,[redacted]1) The 2003 vehicle was brought in for a "Smog check" (costs 70 bucks) and it ludicrous to assume that a customer would bring in a car for smog with a defective ignition and risk failing the test. 2) The customer had no knowledge of any defective issues related to any of the operations of the key or ignition system.3) There were no issues inserting the key before visiting this shop. The shop misrepresent the action taken after the damage was done by the Manager as a cause but was in fact AFTER the shop damaged the ignition at which point I attempted to clear the cylinder with a house key.4 There was no Historical problems or evidence that the key or ignition lock cylinder did not function as per the manufacturers design. 5) When the Manager got out of the car the ignition was FROZEN and INOPERABLE! it was not possible to put the key in the cylinder as it stopped half way in!  His tech made multiple attempts to clear the key way using  it lube.6) NO work was ever performed on the vehicle because the Manager Broke the ignition cylinder attempting to drive it to the smog station!  7) As I had exited the shop waiting area in an attempt to ask him what the problem was the manager made repeated foreceful attempts to ram the key into the ignition and from ten feet away it was real easy to see him doing this.Thank you,Paul Lucero1) The 2003 vehicle was brought in for a "Smog check" (costs 70 bucks) and it ludicrous to assume that a customer would bring in a car for smog with a defective ignition and risk failing the test. 2) The customer had no knowledge of any defective issues related to any of the operations of the key or ignition system.3) There were no issues inserting the key before visiting this shop. The shop misrepresent the action taken after the damage was done by the Manager as a cause but was in fact AFTER the shop damaged the ignition at which point I attempted to clear the cylinder with a house key.4 There was no Historical problems or evidence that the key or ignition lock cylinder did not function as per the manufacturers design. 5) When the Manager got out of the car the ignition was FROZEN and INOPERABLE! it was not possible to put the key in the cylinder as it stopped half way in!  His tech made multiple attempts to clear the key way using  it lube.6) NO work was ever performed on the vehicle because the Manager Broke the ignition cylinder attempting to drive it to the smog station!  7) As I had exited the shop waiting area in an attempt to ask him what the problem was the manager made repeated foreceful attempts to ram the key into the ignition and from ten feet away it was real easy to see him doing this.Thank you,Paul Lucero