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Wellpet Humane

6225 Peachtree Industrial Blvd, Atlanta, Georgia, United States, 30360-2500

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Reviews Veterinarian Wellpet Humane

Wellpet Humane Reviews (%countItem)

Brought our very sick cat Maxie.They did Xrays, bloodwork, and placed a catheter. Sent him home still sick. Almost ruptured bladder.Took to specialist
Our cat Maxie was brought into the clinic on Friday. He was really sick. The staff there took xrays, bloodwork, and placed a catheter and kept him over night and told my mom to take him home on Saturday.... catheter still inserted. And bring him back Monday to get it removed. We were told they didn't see any images on his xrays and that his bloodwork didn't show anything. Saturday and Sunday he was still producing blood in his urine. On Monday my mom took him to get the catheter out. She was not informed on any test results and was basically told her cat was fine. Monday night she called me frantic because he was still bleeding and wasn't urinating. He was rushed to a specialist. The specialist found 4 stones in his bladder on the xrays and because the stones were left unattended they had caused him to start going into kidney failure. His blood work showed that he had a lot of bacteria in his bladder.... having an open catheter probably contributed to that. But the stones had blocked him so bad his bladder had almost ruptured. The specialist can be contacted to affirm all of our statement. He went to Feline Wellness in Johns Creek GA, where he was treated with urgency, and taken care of very well.

Wellpet Humane grossly misdiagnosed our cat and almost killed him! They haven't even reached out or asked how he was feeling from his last visit.

Desired Outcome

Would like our money back for all the services they "provided"

Wellpet Humane Response • Jan 28, 2020

We are sorry to hear that Maxie re-blocked. We treated Maxie with the best care possible within the financial constraints that your mother gave us. We always recommend emergency hospitalization for blocked cats with round the clock care, however we are not able to provide that so we worked with your mother to find the best alternative. The placement of the urinary catheter kept Maxie's bladder from rupturing over the weekend while we were closed on Sunday. When he returned Monday, his bladder was small/empty so we removed the catheter and instructed your mother to watch him closely to make sure he was urinating while continuing his medication. After looking at both sets of Maxie's x-rays, no stones were visible on ours but indeed four stones are present on the other clinic's films. This was possibly due to the positioning of Maxie or how full his bladder was at the time the x-ray was taken. I am happy to refund the cost of the x-rays only.

Customer Response • Feb 01, 2020

(The consumer indicated he/she DID NOT accept the response from the business.)
My mom was never told to take her cat to the emergency facility. We would have been very happy to take him that very moment from Wellpet into emergency care had they told us that they couldn't provide him with the care he needed. There are never any financial restraints as the well being of my
Moms pets come in highest regard. (As we obviously spent $2200 getting him properly treated) my mom has always trusted the staff at Wellpet and only continued to take her animals there because she believed she was getting good care. Not once did anyone call from the clinic to check up on him or to see if he was getting better. The other clinic kept us updated through out the day and through out the night and calls every other day to check on his progress. If you felt there was ever a communication barrier attempts should have been made to contact me.

My appointment 8:00 AM. The vet came late 8:50 AM. My cat need rabi shot only. I didn't ask for vet exam. Now they had changed me $ 115.00. This place use to be reasonable price for low income. But now scam and expensive. Not coming back here no more.

I reviewed this vet on Yelp and Google reviews in May because they were our cats vet and when she got sick they gave her insulin but after that would not provide more insulin, would not provide the prescription for getting insulin elsewhere before they stopped answering our calls or returning voicemail. So the next day we had to go to another vet where we found it was too late. As we were Going through this at the new place both Dr. Susan *** and non-doctor Julia *** did NOT attempt to call either of us but both emailed and put the blame on us. This was mid-May and now it is July. All I requested was a heartfelt apology to everyone who dropped the ball on that end and admittance of their failure and especially the subsequent horrible attitude of complete innocence, but no surprise it hasn't come so now I start all over as I gave them one nice request. Original Revdex.com complaint #XXXXXXXX and the full account of what happened is under sheridandlowe Gmail account. I haven't forgotten and won't go away until they make this right ( I request no money, only accountability)

Was provide a paperwork with 2 quotes for comprehensive dental work, was advised morning of service I was paying for the lower quote, received a call from the office that dog require additional teeth removed however I would not be charge anything additional than the quote I paid earlier that day. Agree verbally when my husband went to pick up the dog was told the $374 I had paid earlier plus the $ 25, was not the valid charge was advised Inhd to pay additional $277 dollars for the second quote which was advised to me verbally would not be the cases, was advised 3 months prior when I was advised my dog needs this service that the additional charge would be for re-cleaning his teeth if I brought him in after February. Spoke with the manager and supervisor was not offer any other solution such as payment arrangements, or to leave a credit card on file to charge at a later date. Was only advised could release the dog with no post operation medication to save $35 of the $277 bill. So release my dog after he's had anesthesia, medical procedure with no medicine, that is what was my only option. I paid my bill completely. I was told we are still much cheaper for this procedure than any other vet. I drive over 90 minutes in traffic each way, pay my money in full for every service my dog has had with them in the last few years and this is how you treat people.

Desired Outcome

Refund I request a refund of the $277 additional fees, and a change to the process in which they advise customers of payments, give exact cost on day of procedure, retraining of management that handle this sorts of complaints that are unique. Only have a account or finance Dept employee handle payments and quotes similar to doctors office and hospital for humans, a nurse, nurse practitioner or doctor would never provide a quote, only accounting to prevent these mishaps. I'm requesting a refund

Wellpet Humane Response • Mar 07, 2019

on November 5, 2018 Ms. brought her dog to us for a routine dental. It was determined using dental x-ray that he was in need of some tooth extractions. We created an estimate for a complex dental which had a low-end of $399.40 and a high-end of $570.78. The low-end price included anesthesia, intravenous fluids, one pain/anti-inflammatory medication, one antibiotic and up to one hour of tooth extractions. The high-end included an additional 30 minutes of extraction time in case it was required. That was the only difference between to low and the high end. Ms. was provided this estimate on 11/5/2018 and again the morning of the procedure on 2/26/2019 and at that time she signed it acknowledging she understood it's contents and was agreeing to pay for all services. During the procedure the surgeon did need the additional time due to finding additional teeth that needed to be extracted. Our surgical technician called and spoke to Ms. explaining to her that her dog needed some additional extractions. It was decided that two additional medications be prescribed, a second pain medication and a medication to help the diarrhea that the pet was experiencing. The technician advised Ms. on that call that her estimate price would not increase other than the two additional medications and Ms. approved. She was never told that it would only be the low-end of the estimate. When our clients make a surgical appointment they are emailed a checklist that includes important information. It clearly states "For any procedure that is NOT a spay, neuter or routine dental please be prepared to pay the low-end of your estimate up front when you drop your baby off. If your surgery does end up being more than what was quoted for the low-end, you will pay the difference when you pick-up your baby." We also go over this during surgery check in. Our staff followed all proper policies including providing an accurate estimate that we did not go over without getting her approval for the additional medications . We clearly informed her that the additional 30 minutes of extraction time was necessary and that in fact, her estimate for the procedure did not change. We only asked for Ms. to pay for the services that we provided. We gave her the option of not purchasing the additional medications. He was already going home with what he really needed because we always include that in our estimates as we would never send home an animal in pain without anything to help relieve it. The other two would help him, but were not necessary. We work incredibly hard to keep our veterinary services at an affordable cost. When Ms. mentioned during the conversation that I had with her on the telephone how much money she was already spending prior to the extra 30 minutes of extraction time, I did advise her that even with the additional time added her total it was much less than she would have paid elsewhere. Many, many clients drive from far distances to see us so they can take advantage of not paying double or triple at a clinic much closer to their homes. We provided quality veterinary care for this patient and my staff followed all proper protocol when it comes to keeping our client's expectations properly aligned. A refund is not justified in this situation.

refused to see my dog after taking money from me
on 1/29 I made an appt for my dog on 1/30. They required $25 payment at the time. I spent over 2 hours driving to this place. There was construction on I285 and traffic was not moving..I called about 30 mins before the appt to explain that I would probably be a little late. No one answered the phone so I left a message explaining the situation. No one called me back. I arrived to be informed that their policy is that you are not seen if you are 15 mins late and that I would not be getting a refund. No one ever advised me of this policy. If I had known or even recvd a call back, I would have gone back home instead of spending 4 hours travel time, gas and money for nothing. I even asked if I could be worked in, since I was already there, I said that I would be willing to wait. I was told I could not and would not be getting my money back.

Desired Outcome

I was not informed of the policy when I made the appointment. Staff rude and unreasonable. This is what happens when small minded people are give a little power.

Wellpet Humane Response • Mar 05, 2018

Management contacted client on 2/13/2018 to apologize for her not receiving the proper information regarding our late policy when she scheduled her appointment. Offered client a free doctor exam but client feels we are too far away for her to return. Assured client that we would speak to the front office staff about ensuring to relay the correct information.

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Address: 6225 Peachtree Industrial Blvd, Atlanta, Georgia, United States, 30360-2500

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