Wells Auto Group Reviews (%countItem)
Wells Auto Group Rating
Address: 800 N Central Expy, McKinney, Texas, United States, 75070-3302
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Purchased a vehicle on December 20 2019 and still waiting on my plates and tag..Today is February 20 2020 and I still have no plates or tag. The dealership has not given me a sure answer on when the arrival of my plates will be in and keep telling me they will be in tomorrow and when tomorrow gets here the plates are still not here.My temporary tags are expired and the dealership says they are not able to get me another temporary tag..
Product_Or_Service: Vehicle
Other (requires explanation) Where and when will my tags be in.
Document Attached***
COMPANY ANSWER TO Revdex.com COMPLAINT
Business name: Wells Auto Group
Business ID#: XXXXXXXX
Complaint Case ID#: XXXXXXXX
Consumer: ***
Case opened: X-XX-XXXX
To whom it may concern at the Revdex.com,
This is the Company Answer regarding the complaint filed to the Revdex.com by Mr..
In respects to both the Revdex.com and Mr. ***,
First and foremost, I apologize for the belated response to this specific Revdex.com complaint as I did not think I've needed to respond to this case due to the customer's plates and tags being received.
I'd like to state that we've asked the customer to remove this complaint several times, as it has no basis to exist on this platform. The customer can confirm that they have collected the necessary items. In the midst of patiently waiting, we have contacted the customer, and they have yet to withdraw this complaint. It is irrelevant, at this point, and is affecting my business rating for no reason at all.
Please let me know if we can further assist this closed matter.
Thank you for your time.
I am awaiting the removal of this Revdex.com complaint by the satisfied customer.
Best regards,
***
Wells Auto Group
800 N. Central Expy.,
McKinney, TX XXXXX
Office: XXX-XXX-XXXX
Cell: XXX-XXX-XXXX
(The consumer indicated he/she ACCEPTED the response from the business.)
Would not have bought truck if warranty would not have covered said truck
I found a truck online through car guru, I was in New Jersey at the time working. Wells auto group contacted me multiple times prior to me flying into Dallas to look at the truck. Bradley the sells men worked very hard to sale this truck. The truck was listed at 16222 first finance company charged approximately $370 in paper work , only to use a different finance company that didn't charge anything, but wells auto group neglected to adjust the paper work back to the original price. No warranty was offered with the vehicle through Wells Auto Group I explained that I would not purchase the vehicle without a warranty so the finance manager Jacob *** sold me a warranty through gold standard a worry free warranty of 4 years / 75,000 miles. A week later Frank contacted me and asked me to lower my deductible to 500 to get it financed. I told him about the mistake they made and he offers me a free service contract that supposed to come standard on every vehicle they sale. Two weeks after I purchased the vehicle the oil pump goes out. Claims department at gold standard denied the claim due to modifications that was installed on the truck prior to me purchasing the vehicle from Wells auto group. Carl at gold standard told me that wells auto group should never have sold me the warranty. I Contacted Frank at wells auto group and asked him to please look into it,at that time he told me if they did not honor the warranty he would not sell warranties through gold standard again. Approximately a week later, I contacted him again and he told me that he thought everything was taking care of . I then called the shop that had done the diagnostics on the vehicle was told that they hadn't heard from wells auto group or anyone from gold standard . I called Frank and he told me he would reach out to his gold standard rep Scott *** and was assured he would have an answer by the end of the day a week later still no answer. So recap put 10,000 dollars down on a 16,222 dollar truck was sold warranty for 4500 that was no good. And still have no tags for truck and not sure if taxes have been paid? So here we are 10 weeks later with still no resolution . I should have looked at the truck better and Definitely a lot more research on wells auto group and Gold Standard.
Since I told him that I wouldn't buy the truck without the warranty that would cover it they sold me the warranty I expect them to cover the repairs
COMPANY ANSWER TO Revdex.com COMPLAINT
Business name: Wells Auto Group
Business ID#: XXXXXXXX
Complaint Case ID#: XXXXXXXX
Consumer: ***
Case opened: 02-07-2020
Purchased Vehicle: 1GTHKXXXXXFXXXXXX.
2004 GMC SIERRA ***
To whom it may concern at the Revdex.com,
This is the Company Answer regarding the complaint filed to the Revdex.com by Mr. ***.
In respects to both the Revdex.com and Mr. ***,
I'd like to note that the vehicle is sold AS-IS, and also, that Mr. purchased the vehicle aware of the fact that the aforementioned truck was to be sold AS-IS. The condition of the vehicle was relatively good, other than the normal wear that would be found in a car of that age. Everything about the vehicle, regarding condition, was thoroughly shown and explained clearly to the customer. All information available of the car was disclosed.
Furthermore, an inspection from the mechanic had proven that there were no issues with the GMC at the time of purchase.
Moreover, a warranty plan was offered to the customer, to which he had accepted to purchase.
It is apparent that the problem lies solely between the customer and the warranty company. The customer should contact the warranty company IMMEDIATELY instead of holding us accountable for THEIR responsibility.
If a recommendation could be made to the customer - if you are unsatisfied with the terms of your warranty plan, you can cancel your plan at any time for reimbursement of a perforated amount of your expense. It would help you receive the necessary funds to repair the vehicle at your convenience.
I am going to include a copy of a few documents for your review.
This will include:
Buyers Guide - AS-IS with NO DEALER WARRANTY.
We Owe - NOTHING PROMISED, NOTHING OWED.
Gold Standard - SERVICE AGREEMENT DECLARATIONS PAGE.
Paymant Plan Agreement - INSTALLMENT PLAN FOR WARRANTY.
The sale is AS-IS and both parties are aware of these terms and conditions.
That being said, in ANY case, we stand by our customers and would have no problem assisting Mr. in this matter. If the customer needs our help to cancel his current warranty he can contact management and we are more than happy to help.
Please let me know if you have any questions or concerns.
Thank you for your time.
I am awaiting your response and I'm hoping to hear back from you soon.
Best regards,
Khalid ***
Wells Auto Group
800 North Central Expy,
McKinney, TX XXXXX.
Office: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Cell: XXX-XXX-XXXX
I do not except your response
To those at Wells Auto Group I understood and still understand that I bough a used truck or as y'all call it AS IS. My problem is with the warranty your financial manager sold me knowing it would not cover the truck just from day one because of the modifications that had been installed before I purchased it. Nowhere in your add on Car Guru had you mentioned the modifications that had been made to the truck. Had you mention them I would not have purchased that truck. I had to ask your salesman 3 separate times about warranty and finance manager twice before finally he said Mr *** this will cover your truck don't worry I need 227 down for warranty and your downpayment if 10,000 cash for a 16,0000 truck. You know I would have taken my money somewhere else to buy a truck that would have been covered. I explain to you where we worked at that time 1500 miles from home. I'm 51 years old I was looking for a reliable truck I quit squealing the tires along time ago when I had to pay for them myself I wasn't looking for a truck that have been tricked out that's why I went with that truck one owner 143,000 miles. And a $4300 warranty that was supposed to have covered the truck for four years or 75,000 miles. So my complaint is it still stands as your sales practice you sold me a warranty knowing that it would not cover the truck from day one. Just to get my $10,000. I hope you see your errors and you make this right.
The title I was given wasn't legit so I couldn't get the car registered in my name.
I went to the wells auto group of Carrollton tx 1421 westway circle. I spoke with cacey burton about trading my 2012 lexus es350 vin... JTHBK1EG1CXXXXXXX FOR A 2009 lexus is250 vin... JTHBKXXXXXXXXXXXX. I HAD a clean car title for my vehicle but the documents cacey gave me weren't legitimate. He made sure my title changed hands before he even gave me the non original documents so at that point I had basically traded my vehicle without any knowledge of him not having the title. After I went to the dmv and the lady told me there was no title and all the documents were copies I contacted cacey back on Wednesday November 13th 2019 and he pretended to not have any knowledge of the documents being copies. I called the dealership to speak with the owner and they told me there was a lien on the vehicle and the bank still possessed the title and they had to buy it from them. They got the title and sent it to me but I still can't get it registered because they didn't have the title cleared in their name when they signed the vehicle over to me. I can't drive the car without the proper paperwork and the company kept changing their statements when I spoke with them so I would just like to return the vehicle and get what my trade in value was worth. I really don't trust them to ask for another vehicle exchange
I would like to return the vehicle and get my trade in value of 8,997 in cash. Or have another vehicle of equal value with a clean car title that i can get registered in my name.
COMPANY ANSWER TO Revdex.com COMPLAINT
Business name: Wells Auto Group
Business ID#: XXXXXXXX
Complaint Case ID#: XXXXXXXX
Consumer: ***
Case opened: XX-XX-XXXX
Purchased Vehicle: JTHBKXXXXXXXXXXXX.
2009 Lexus IS250
Trade-in vehicle: JTHBK1EG1CXXXXXXX.
2012 Lexus ES350
To whom it may concern at the Revdex.com,
This is the Company Answer regarding the complaint filed to the Revdex.com by Mr. ***.
In respects to both the Revdex.com and Mr. ***,
Before I get into detail about this complaint, which regards the process of routine paperwork and title transferring, it must be known that it is a process. I will try my best to educate the consumer on the steps it takes to register a car to an out-of-state address. First and foremost, we had to pay off the lien from the bank, which is a standard regulation, then we must wait to receive aforementioned title to come to us, and then finally we send the proper paperwork to the presented address.
As a result of collecting the title from us, it is the responsibility of Mr. to take the ACTUAL title to the DMV office for applicable registration. If Mr. is still questioning the integrity of this matter, I've included a few attachments alongside this response that should be able to prove everything has been executed by appropriate means. It should also ease Mr. concerns about registering the vehicle accordingly.
The attachments include the following:
A copy of the actual title in question.
A FedEx overnight invoice with a delivery date.
Address provided that the title was sent to.
Please review the paperwork thoroughly and it should and clear up any apprehension regarding this matter. It is a process that must be administered properly, and we would greatly appreciate it if the consumer could display a fair amount of patience during this transfer. As aforementioned, please take the time at examine the paperwork that I've provided as we have already sent the title to the address Mr. produced for us. Thake note, that we even sent it via overnight delivery out of good faith toward Mr..
Please let me know if you have any questions or concerns. Thank you for your time.
I am awaiting your response and I'm hoping to hear back from you soon.
Best regards,
***.
Wells Auto Group
1421 Westway Circle,
Carrollton, TX XXXXX.
Office: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Cell: XXX-XXX-XXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the terms because the business didn't mention anything about a lien on the vehicle at the time of the trade agreement. If I had know I wouldn't have even made the trade. After going to the dmv to get the vehicle registered I called them to see if they had the actual title he told me they had it ready so I drove back to the lot again to pick it up once again he tell me they didn't have it. I wasted all my time and money running around due to lies they told me. Yes I did recieve the original title in the mail a day later but the problem with that is the fact that they were suppose to sign for the transfer of the vehicle on the back of it and NOT a copy of the back of it. It clearly states on the original title itself... VOID IF ALTERED. So speaking of those terms neither of us signed the original title for the trade agreement. Our signatures were signed on a copy which by law means it was an illegitimate trade considering that the documents were copied. That is why the DMV will not allow me to get the vehicle registered. I appreciate the offer of wells auto group trying to educate me but the DMV has already given me the little bit of knowledge that I was lacking in this area. I would truly appreciate it if the company would take the vehicle back because I shouldn't have even had to go through all this just to get them to help me out with the situation. As a consumer I've done everything I was suppose to do. All of my drawbacks came from the fake documents. So me trying to solve it I called and asked for help with the situation on multiple occasions and til this day we are still trading words that are not going to fix the fact that they falsified documents. I admit that everyone was very nice and respectable on the day of the trade agreement. It actually made me want to go back to get another vehicle but when I called about the title its almost like I was talking to totally different people. First they acted like they didn't know what I was talking about and then they lied to me once again.
I purchased a 2009 ML350 from Wells Auto Group and also 7 months have passed *** I have NOT received any paperwork (contract information)only payments
On 11/27/2019, I purchased a 2009 ML350 from Wells Auto Group. I was told by *** the Finance manager that he would handle the auto registration and license plates. I contacted him the week of 01/06/2019 because the temp tags were about to expire and get the status of my plates. On 01/16/2019, *** contacted me and requested information that I gave him when I purchased the vehicle(my driver's license & insurance card) and my paid personal property taxes. I sent immediately him the information and he sent me another temp tag. Weeks passed *** I didn't hear from him so I contacted him again. This time I was told that I needed to get the vehicle inspected. I questioned that because I've never had to do that with any car purchase. I took the car to get the inspection and told the car couldn't pass because the check engine light was on. I paid to have the repairs done and sent *** the inspection (safety & emissions). Another few weeks passed *** I didn't hear anything so I reached out again and was told that all my information was sent to the DMV in my city. I asked him which DMV because there are several and my phone number was blocked. I contacted the State DMV and was told that that they didn't have any information. I tried *** again and he asked me to send him the same information again. I sent the information and now he will not respond. I reached out to the Ally Financial, the fiance company and they keep transferring me to different departments where I can only leave a message and no one returns my calls. The purchase amount of this vehicle was $8995 - $500 down payment with an interest rate of 9.4% and my monthly payments are $303.76. It is very clear that I am paying the registration and license plates within my monthly payments. I never received a Bill of Sales or the old Title, but I didn't question that because I know it's needed to get the license plates. I don't want to pay this vehicle in full, and never have ownership, nor should I have to pay for the registration and license twice.
I want this company to register this vechile and sent me my license plates with a verification that I will receive a title or refund me the money I have paid out on this vehicle and get their vehicle back without a hit on my credit report so I will be able to purchase transport to get to work.
COMPANY ANSWER TO Revdex.com COMPLAINT
Business name: Wells Auto Group
Business ID#: XXXXXXXX
Complaint Case ID#: XXXXXXXX
Consumer: ***
Case opened: X-XX-XXXX
To whom it may concern at the Revdex.com,
This is the Company Answer regarding the complaint filed to the Revdex.com by Mrs. ***.
In respects to both the Revdex.com and Ms. ***, I'd like to state that we've asked the customer to inspect the vehicle. It has taken her more then FOUR months to send a COPY of the inspection sheet. We are still waiting on the original sheet. Furthermore, the aforementioned copy sent to us on July 11, 2019 of the inspection sheet was illegible... and the property tax receipt does not have a vehicle listed.
The customer must mail us the ORIGINAL sheet in order to collect her registration documentations and plates.
Please let me know if you have any questions or concerns.
Thank you for your time. I am awaiting your response and I'm hoping to hear back from you soon.
Best regards,
***
Wells Auto Group
***
Carrollton, TX XXXXX
Office: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Cell: XXX-XXX-XXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not the truth. I didn't know the suv needed to be inspected until 1/16/2019, two months after I purchased it, and I sent the inspection to Frank *** on Jan 24, 2019. This is the first time I heard that they asked to send anymore copies of an inspection that, in all honesty they were responsible to have done before selling this suv. I don't understand why my paid 2018 property taxes would have had that vehicle on it. It is my understanding, that once the car is registered, it will appear on the year end personal property tax. Also, the last correspondence I had with Frank *** was on Jun 13th the only thing he asked for was a copy of my current insurance card, that I sent to him immediately. As of July 29, 2019, I still have not received the Old Title from the previous owner, the Bill of Sale to show that I purchased the suv or anything. I reached out to Ally Finance and they Do Not have any paperwork either. The cost of this suv was suppose to be $8995 with an interest rate of 9.4% but my monthly payments are $303.76 a month for 48 months reflect that I was charged well over that price. I have no paperwork to show that I agreed to pay more than that $8995. I have given you the entire text thread between Frank *** and me. This is my first out of town purchase, but this dealership should not be allowed to rip me off like this. They don't care about me because they have already been paid for this vehicle.
Where do I start? RUN! don't walk away from these guys RUN! Here is the absolute truth, I bought a 2015 Cadillac Escalade from Kato their GM on 5/25
Where do I start? RUN! don't walk away from these guys RUN! Here is the absolute truth, I bought a 2015 Cadillac Escalade from Kato their GM on 5/25/19 - They had it listed "As Is" of course like most all dealers do outside of factory warranty, I am 300 miles away so I talked with Kato several times asking him if the car had any issues since I was not there to see it in person, He said NO ISSUES it is Front Line Ready and a beautiful SUV - So I paid 31k cash and had my transport pick it up, when it got to me I could hear a lifter knocking from 50 yards away, I said what the heck is that, the driver said that what it did when I got it.
I called Kato right away and he said give him 10 minutes and he would call me back, I never heard back with multiple calls over several days he wouldn't return my call. little coward! so my last call they transferred me to their Dallas lot, this car was bought on their Carrolton lot, A Salesman named Juan answered, I was telling him my problem and low and behold he say "I know right" that car had some serious engine issues, I told them he said but I guess they never did anything about it, Ya they did, they sold it to me! Then I got ahold of K. Halig the owner and he just straight out said you bought it AS Is, you own it As Is, Even after I told him I was told it was a front line ready with NO ISSUES! by his GM, needless to say I have filed a complaint with DMV in Texas Austin and Hope to shut these guys down, They have No Business selling cars, Cheats, Fraud and out right Liars...RUN!!!!
Where do I start? RUN! ***'t walk away from these guys RUN! Here is the absolute truth, I bought a 2015 Cadillac Escalade from Kato their GM on 5/25/19 - They had it listed "As Is" of course like most all dealers do outside of factory warranty, I am 300 miles away so I talked with Kato several times asking him if the car had any issues since I was not there to see it in person, He said NO ISSUES it is Front Line Ready and a beautiful SUV - So I paid 31k cash and had my transport pick it up, when it got to me I could hear a lifter knocking from 50 yards away, I said what the heck is that, the driver said that what it did when I got it. I called Kato right away and he said give him 10 minutes and he would call me back, I never heard back with multiple calls over several days he wouldn't return my call. little coward! so my last call they transferred me to their Dallas lot, this car was bought on their Carrolton lot, A Salesman named Juan answered, I was telling him my problem and low and behold he say "I know right" that car had some serious engine issues, I told them he said but I guess they never did anything about it, Ya they did, they sold it to me! Then I got ahold of K. Halig the owner and he just straight out said you bought it AS Is, you own it As Is, Even after I told him I was told it was a front line ready with NO ISSUES! by his GM, needless to say I have filed a complaint with DMV in Texas Austin and Hope to shut these guys down, They have No Business selling cars, Cheats, Fraud and out right Liars...RUN!!!!
COMPANY ANSWER TO Revdex.com COMPLAINT
Business name: Wells Auto Group
Business ID#: XXXXXXXX
Complaint Case ID#: XXXXXXXX
Consumer: ***
Case opened: 06-13-2019
To whom it may concern at the Revdex.com,
This is the Company Answer regarding the complaint filed to the Revdex.com by Mr. ***.
In respects to both the Revdex.com and Mr. ***,
Before I get into detail about this complaint, I'd like to mention that the vehicle was sold AS-IS at the auction. To my knowledge, Mr. has no right to complain about this purchase in the first place because he is a dealer that has purchased it from an auction. The said Escalade was sold with a "Red Light," this means that it was sold as-is. This transaction was handled solely by a third party, it being Manheim Auto Auction. An auction such as this one, only licensed car dealers have access. That being said, it is the buyer's responsibility to thoroughly inspect any vehicle they are interested in purchasing.
An arbitration policy is implemented in every sale to protect both the buyer and the seller. If Mr. is unsure of the the terms set by the Arbitration Policy, I've included a PDF attachment of the National Arbitration Policy Guidelines by the National Auto Auction Association, which should shed more light for the buyer on this matter. Notice as the vehicle was sold with a Red Light - an "AS-IS, No arbitration" disclosure and we cannot be held responsible for any issue post-purchase.
We are a wholesale dealer that buys and sells many vehicles through the auction in this way. Thousands of other dealers do the same through private auctions such as these every single day, and as all these vehicles are wholesale units being auctioned - I highly encourage every dealer to examine these vehicles with extreme care.
The sale is AS-IS and both parties are (or are SUPPOSED to be) aware of these terms and conditions. I hope this response clears the situation up a little better for both the Revdex.com and as well as Mr..
Please let me know if you have any questions or concerns.
Thank you for your time. I am awaiting your response and I'm hoping to hear back from you soon.
Best regards,
***
Wells Auto Group
1421 Westway Circle,
Carrollton, TX XXXXX
Office: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Cell: XXX-XXX-XXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
Let me start with all the holes and excuses they are trying to hide behind again with their lies.
Yes I bought the vehicle AS IS, that was never in question, Most people, as I did when buy a vehicle AS IS will inquire if it has any known problems before buying knowing it is AS IS, Now This is where the
FRAUD comes in, I called and spoke with KATO the GM several times about this car, I asked him specifically "DOES THIS CAR HAVE ANY ISSUES"? HE REPLIED "NO IT DOES NOT, IT IS FRONT LINE READY AND A VERY NICE CAR" that is why I bought it, because he was affirming the car had no issues.
So when I recieved the car it had a blown engine basically and the AC was out, it is at Clarks Auto Service right now getting repaired at a cost of about $4,000
I called Kato immediately and as mentioned he said he would call me right back, never did he make one attempt to call me, after 2 days of texting and calling him they transfered me to a salesman for some reason and when I called and spoke to their salesman JUAN, He admitted the car had a bad engine and he told them about it. This is totaly a case of lying and fraud and then they try to hide behind AS IS, I know Texas law, yes AS IS means AS IS but it does NOT allow for FRAUD, You can not be dishonest and not disclose info you know and then hide behind AS IS !
As far as Manheim being the seller, NO, Wells is is the seller Manheim just takes care of the title work, I have all the pictures of their advertising the car on their lot.
These guys are Crooks!
FYI I am in the process of filing a Fraud lawsuit against them more out of princioal than $4,000 its costing me, I feel as though I was raped!
These guys knew exactly what this car was and lied about it then tried to hide under AS IS
People need to know what they are!
This dealership sold me a used vehicle with a severely damaged and rusted undercarriage. I believe they were aware the vehicle and chose not disclose.
I purchased a vehicle from this dealer late November 2018. In purchasing the vehicle I was not made aware of any mechanical issues, salvage, liens, defects,concerns,etc. It was reasonably priced when I compared similar makes/models at other local dealers. I reviewed the Carfax online and did not find any negative history or accidents and watched Wells video/advertisement/specs. The vehicle seemed to be a good buy. Majority of my correspondence was with Frank, who presented himself as the sales and finance manager at Wells. When I arrived to purchase, I informed Frank I had pre-approval from my own lender and he insisted I go with a company they work with, stating they will give a good interest rate. Over the next few days I was approved, signed paperwork and left the lot in the vehicle. On my way home arriving to Fort Worth from the dealership in Carrollton, the back tire began smoking! I immediately called Frank and told him the tire was smoking and smelled like it was burning. I was afraid something would catch on fire. I then took the vehicle to a mechanic (NTB) and they assessed the issue. In summary, they were shocked that I had just purchased this vehicle, the same day. They said the brake caliper was burning, there was a screw sticking out of the braking that did not fit as if someone forced it in, and the entire brake components on that tire would have to be replaced. They also said I was lucky it didn't catch fire while driving. Frank spoke with NTB and Wells paid for the caliper repair on the one tire.
I didn't know this was only the beginning of the problems I would find with the vehicle they sold me.
I contacted Frank on several occasions during the next few weeks telling him about the issues I was having in driving the vehicle. It felt like it was going to fall apart every time I drove it. It rattled, steering wheel shook badly on the highway, the brake light came on often, the tire pressure light is always on, tires kept going low, it would not accelerate on the highway, and more. It just drove badly. I was feeling like I'd definitely made a bad purchase. When I called the dealership repeatedly to tell them there is a problem with the car, Frank insisted that is the way this type of car (Jeep) drives/rides and that Wells had it inspected by a large Jeep/Dodge dealership service center before they sold it.
He also told me "technically it is your problem after the vehicle leaves the lot". He told me I could not bring it back and the problem is mine and the lien holder. I called them once again asking can they at least look at it again. He sent me to a mechanic shop they partner with who acknowledged there were some issues with the steering in the front. They agreed to "repair" but I would have to pay $200 out of pocket. I was frustrated but I felt I had no choice and wanted to get on with it and hoped this would finally fix everything. It DID NOT and I would go on for months spending more money just to get the vehicle operating properly and safely. I finally took the vehicle to a certified mechanic who thoroughly examined the vehicle. What he found was very unexpected and my worst nightmare.
I will summarize what I have discovered over $3500 later in repair costs not including the payments I've made on the loan, $3000 down payment, and the intangible danger I've been in on the road in this vehicle:
*the tires were warped and bald ( I spent $800+)
*the tire pressure sensors TPMS system had been removed before sold to me
*the under carriage and all the tire, brake, and other components are rusted/rotted and irreversible. I discovered the vehicle was from a northern state not TX. and may have an undisclosed salvage history;
*the u-joints and axle brackets were broke and a wheel could've fallen off at anytime while driving
I believe Wells knew the condition was not safe to drive, and knew the extent of the damage. They sold it to me for more than it was worth. They also put me in dan
I would like the dealership to pay for the repair costs I've incurred over the last 6 months and/or adjust the original sales price to reflect the vehicles true value and refund me the difference. I have spent over $3500 in repair costs thus far to make this vehicle operable and safe for the road. A certified mechanic has stated the amount of rust and damage that still remains in the undercarriage will only lead to more damage in the future. The vehicle is not just a used vehicle, the condition is more like salvaged/flooded and I think a car buyer deserves to know this before buying.
COMPANY ANSWER TO Revdex.com COMPLAINT
Business name: Wells Auto Group
Business ID#: XXXXXXXX
Complaint Case ID#: XXXXXXXX
Consumer: ***
Case opened: 5-09-2019
To whom it may concern at the Revdex.com,
This is the Company Answer regarding the complaint filed to the Revdex.com by Mrs. ***.
In respects to both the Revdex.com and Ms. ***,
I'd like to note that the vehicle was sold AS-IS, and also to point out that Ms. purchased the vehicle completely aware that the Jeep was pre-owned and was to be sold AS-IS. The condition of the vehicle was relatively good, other than the wear that would be found in a car of that age. That being said, everything about the vehicle, regarding condition, was thoroughly shown and explained clearly to the customer.
All information available of the car was disclosed. Moreover, a warranty and protection plans were offered to the customer, to which she had rejected. Furthermore, a pre-buy inspection on every vehicle is recommended and encouraged to every consumer.
Ms. came to us with the issue regarding the brakes on the vehicle, and whereas that nothing is owed to the customer after purchase, we had FIXED it for her regardless. To be exact, it was $600.00USD out of the company's pocket in good faith to keep the customer satisfied.
After SIX months of no contact or any type of communication from the customer, we are seeing a complaint to the Revdex.com... when instead, the customer should have been in touch with us.
I am going to provide a copy of a few documents in PDF form for your review.
This will include:
Buyers Guide - AS-IS with NO DEALER WARRANTY.
Wavier of Protection - Rejected Vehicle Protection Plan.
We Owe - NOTHING PROMISED, NOTHING OWED.
Copy of Carfax - Clean Carfax with regular maintenance.
Agreement to Arbitrate.
The sale is AS-IS and both parties are aware of these terms and conditions. Please let me know if you have any questions or concerns.
Thank you for your time. I am awaiting your response and I'm hoping to hear back from you soon.
Best regards,
Khalid ***
Wells Auto Group
1421 Westway Circle,
Carrollton, TX XXXXX
Office: 214-575-9800
Fax: 972-692-6906
Cell: 469-569-0585
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr./Wells Auto Group/Revdex.com,
I bought a vehicle from Wells Auto Group "as is". Majority of used car sales are "as is".
As for it taking 6 months, let's consider I emailed and called to speak with someone the day I bought it when it almost caught on fire. I also corresponded several times over the next few weeks. I ultimately told Frank I don't want to keep it, who told me verbatim "Once you drive it off, it is not our problem. We don't owe you any explanation. This is now between you and the lien holder". I will attach some of my emails with him.
After Frank, your manager, made it clear you were not willing to help, I was persistent in finding a resolution to the problems I was having with the vehicle which eventually lead me to a mechanic who was thorough. The mechanics said it was the worst rust underbody damage they've ever seen. The rust and corrosion is so bad that parts are "seized". This means I could not replace or repair some parts without replacing the others. The rust over time has caused them to fuse together as one. The mechanics documented everything and took photos (attached). The amount of rust indicates it was definitely present before I bought it and I'm sure Wells was aware of it. There are even areas I/they noticed where the vehicle had been painted in certain areas to hide signs of rust and anyone who lifted the vehicle up for service would see it. Yes, a seasoned mechanic would have the knowledge to look at the undercarriage, but I, as an average consumer should not be expected to know how bad this problem was.
I have an issue with non-disclosure and fair practice of your dealership. There is no mention of any major problem. The vehicle was not safe to operate when it was sold to me. Fortunately, I've had access to another vehicle I've been driving in the meantime. I could not afford to have everything repaired in 1 month, especially after paying $3000 down and a new car note to pay, so of course it has been a few months.
Here is a summarized list of the repairs I've had so far (receipts attached):
Date Vendor Issue/Repair (see invoices) Cost Who paid
11/16/18 (day of purchase): NTB Burning Caliper/ill fitted bolt sticking out of tire $415.90 (not $600 as you stated) Wells
12/6/2018 Texas Auto Lube 2 Tie Rods/Center steering issue $200.00 Me
12/5/2018 AUTO GROUP USA tire replaced due to severe warping and deflating $57.48 Me
1/18/2019 ALI AUTO SERVICES tire issues and balance due to warping and deflating and unable to turn wheels $50.00 Me
3/18/2019 Discount Tire Tires too bald to drive and warped due to issue later revealed (see Jiffy Lube invoice) $895.89 Me
4/26/2019 Jiffy Lube Extensive repair to axle, calipers, broken/rusted u joints, unable to accelerate or turn and brake fluid leak (see invoice) $2,026.72 Me
It has cost me a total of $3230.09 to finally drive this vehicle and some things still need replacement/repair.
I've asked for a copy of the inspection report also, which I have not received. Discount Tire informed me, TPMS is completely missing, spare is too damaged to use, and the emergency brake does not work.
The rust is affecting my brake system, control arms/steering, axle and drive shaft. Based on the repairs I have paid for and the expectation given by certified mechanics I will see more residual damage due the rust spreading. It is noticeable even under the paint, in the bolts, everywhere. I've paid to make it "drivable" but the vehicle may need a new frame to be completely safe. Not to mention, any mechanical work I had done, the mechanics will not warrant due to the rust condition (see service comments on Jiffy Lube invoice).
Unfortunately, I signed the "as is" disclosure. I was told the car is "as-is" and ALL used vehicles are "as-is". I signed the "pre-filled" warranty waiver. Your reps told me a warranty could not be purchased on this vehicle due to the number of miles and year of the vehicle. I was not given any options.
I trusted that the car-fax, vehicle history, and voluntary disclosure from Wells was enough to feel secure in my purchase. I was wrong.
I now have a loan to be paid off and I'm stuck with the vehicle whether I can drive it or not.
At this point I complained to the Revdex.com in hopes you will acknowledge the obvious condition of this vehicle and consider the price you sold it at, the out of pocket I've had to spend in this short period of time, and how unfair I feel in this circumstance. I was preapproved to buy similar year/make/models at local larger dealerships. I have a good credit score, I had a cash deposit in hand, and nothing preventing me from buying a similar vehicle elsewhere. I honestly bought this vehicle because it was the color I wanted. I trusted my purchase with Wells after reviewing CarFax and vehicle history. I decided to buy with you and invested with a $3000 deposit. I am aware used car buying has its risks but I do not believe I would have had the same issues with a used Jeep that was not from out of state and rusty from the elements if I'd bought from Moritz Chrysler Dodge Jeep RAM or any other larger dealer.
It is very unfortunate but is if fair?
Regards
Vehicle sold to me missing catalytic converters. Odometer information was also falsely reported.
I purchased a used 2017 BMW M240i from Wells Auto Group on march 8th. The car was advertised as stock. I spoke to a salesperson named Jose on the phone and he assured me everything on the car was stock. Upon receiving the car the check engine light was on and I had an independent shop check the car. They told me the car was missing its catalytic converter. A second shop also confirmed this information. I called and emailed Wells Auto Group numerous times to talk to someone about repairs. They have mostly ignored me and claim someone will contact me soon. I am now having to order replacement parts and pay for repairs out of pocket. In addition to the missing catalytic converter the mileage on the odometer of the vehicle was listed incorrectly on the sales contract. On the contract they show the mileage as XXXXX, on their website they have photos of the car showing the mileage as XXXXX, and finally when the car arrived the mileage was XXXXX.
I want Wells Auto Group to reimburse me for the repairs and parts I have had to order to fix the problems with the illegally modified car they sold to me.
COMPANY ANSWER TO Revdex.com COMPLAINT
Business name: Wells Auto Group
Business ID#: XXXXXXXX
Complaint ID#: XXXXXXXX
Consumer: ***
Case opened: XXXX-XX-XX
To whom it may concern at the Revdex.com,
This is the Company Answer regarding the complaint filed to the Revdex.com by Mr. ***,
In respects to both the Revdex.com and Mr. ***,
I'd like to mention that before the said 2017 BMW M240i left Wells Auto Group to be shipped to the customer, there was no check engine light showing on the vehicle. There was no indication of any notable issues with the BMW at all.
The BMW left the dealership in mint condition. Meaning NO check engine light.
Our records show that contact between Wells Auto Group and Mr. had not yet reached management, and that this is the first time management is hearing about an issue regarding the said BMW. We suspect that during the investigation of these issues, that communication had not yet been established between the customer and management. That being stated, during this time, Mr. went on ahead and had work done to the vehicle without waiting to hear back from management of Wells Auto Group. We would have been more than happy to assist the customer in this situation before he had taken matters into his own hand.
However, considering how difficult it is now to help out with replacing parts; we still would like to help out the customer as much as possible to solve these issues accordingly.
Mr. is more than welcome to contact us via phone, or he can e-mail: ***@wellsautogroup.com so we can come up with a solution to get this resolved.
Thank you for your time. I am awaiting your response and I'm hoping to hear back from you soon.
Best regards,
Khalid ***
Wells Auto Group
1421 Westway Circle,
Carrollton, TX XXXXX
Office: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Cell: XXX-XXX-XXXXCOMPANY ANSWER TO Revdex.com COMPLAINT
Business name: Wells Auto Group
Business ID#: XXXXXXXX
Complaint ID#: XXXXXXXX
Consumer: ***
Case opened: XXXX-XX-XX
To whom it may concern at the Revdex.com,
This is the Company Answer regarding the complaint filed to the Revdex.com by Mr. ***,
In respects to both the Revdex.com and Mr. ***,
I'd like to mention that before the said 2017 BMW M240i left Wells Auto Group to be shipped to the customer, there was no check engine light showing on the vehicle. There was no indication of any notable issues with the BMW at all.
The BMW left the dealership in mint condition. Meaning NO check engine light.
Our records show that contact between Wells Auto Group and Mr. had not yet reached management, and that this is the first time management is hearing about an issue regarding the said BMW. We suspect that during the investigation of these issues, that communication had not yet been established between the customer and management. That being stated, during this time, Mr. went on ahead and had work done to the vehicle without waiting to hear back from management of Wells Auto Group. We would have been more than happy to assist the customer in this situation before he had taken matters into his own hand.
However, considering how difficult it is now to help out with replacing parts; we still would like to help out the customer as much as possible to solve these issues accordingly.
Mr. is more than welcome to contact us via phone, or he can e-mail: ***@wellsautogroup.com so we can come up with a solution to get this resolved.
Thank you for your time. I am awaiting your response and I'm hoping to hear back from you soon.
Best regards,
***
Wells Auto Group
1421 Westway Circle,
Carrollton, TX XXXXX
Office: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Cell: XXX-XXX-XXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
I have called numerous times and emailed back and forth with two employees at Wells in the hopes that we could come to a resolution. The calls and emails went nowhere and I was given no other options than to start the repairs myself. I have attached my email correspondence with the two employees I mentioned earlier. In the emails they both claim they will speak to the owner or manager on my behalf but nothing ever happens. You have also not explained why the odometer is higher than when reported during the sale, which according to your document, is a third degree felony.
COMPANY ANSWER TO Revdex.com COMPLAINT
Business name: Wells Auto Group
Business ID#: XXXXXXXX
Complaint ID#: XXXXXXXX
Consumer: ***
Case opened: XXXX-XX-XX
To whom it may concern at the Revdex.com,
This is the Company Answer regarding the complaint filed to the Revdex.com by Mr. ***,
In respects to both the Revdex.com and Mr. ***,
By the time management of Wells Auto Group was working on Mr. investigation to determine the faults in the matter, he had already gone and sought repairs for his BMW. It's difficult to for us to handle these issues after this point. However, Wells Auto Group strives for customer satisfaction, and out of good faith; we are willing to divide or split the cost of said repairs, and the other issues we have at hand, or are open to recommendations from Mr.. We stand by the customer's side and hope to come to a positive solution for both parties involved.
Please contact: ***@wellsautogroup.com.
Thank you for your time. I am awaiting your response and I'm hoping to hear back from you soon.
Best regards,
***
Wells Auto Group
1421 Westway Circle,
Carrollton, TX XXXXX
Office: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Cell: XXX-XXX-XXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
Did you look at the email documents I attached? When did management begin to investigate my claims? I received no notice from anyone that anything was happening regarding the vehicle. I first reported this to Jose on March 14th. I spoke to someone claiming to be a manager named Frank who asked me to send him the prices of the repair parts that would be needed, which I did on March 21st. I asked him to have the owner call me to which he replied " I can't make him call you but I will tell him what is going on." I contacted him two more times after that asking for any information but Frank never replied. So I was clearly left with no other option than to purchase the parts and have the repairs done myself.
Damaged Windshield was promised as "owed" by Wells Auto Group - but never delivered
I bought my 2014 Range Rover Evoque from Wells Auto Group in July, 27th 2017 with a cracked windshield and was promised that the windshield would be replaced by the car salesman, Frank *** and that it would arrive in two weeks. It is now December 2017 and I still do not have my windshield replaced to my brand new car. I paid $27,000 for the car, and should not have to go through all of this trouble for a windshield that was mutually agreed to be replaced. When I follow up with the company, I get ignored with acknowledgement on what is OWED to me by the dealership.
If the company is not willing to do what was promised and replace the windshield then I would like a full refund for the vehicle as I've been following up with them weekly for the past 4 months. I even had to take my car in to a different dealership because it was having problems with the gear box, only to find out that it was due for a three year service plus two dead batteries. This is unacceptable for a dealership to be selling cars that aren't fully serviced - let alone promising a new windshield and never delivering.
Business name: Wells Auto Group
Business ID#: XXXXXXXX
Complaint ID#: XXXXXXXX
Consumer: ***
Case opened: XXXX-XX-XX
To whom it may concern at the Revdex.com,
This is the Company Answer regarding the complaint filed to the Revdex.com by Ms. ***. I'd like to clear up the mess of a situation that we are finding ourselves in.
In respects to both the Revdex.com and Ms.,
We are truly and terribly sorry for your inconvenience. The part in question: 'EVOKE WINDSHIELD REPLACEMENT' is a special order item from Land Rover. We've ordered the part months ago and have paperwork to confirm that. It being a special order item, itself being the reason why it's taking this long to come. We've been in contact with Land Rover and are trying the best that we possibly can to get said part into our dealership. It's only a matter of receiving that part from Land Rover as we've already purchased it.
In our defense, it is not us that is ignoring Ms., solely the wait for the windshield to come in. If it were to be in months ago, it would have been installed months ago. We would have been happy to have it done for her then. We are doing everything in our power to satisfy her needs. It should be in shortly. Again, we apologize for the inconvenience and hope to get that taken care of as soon as we can.
The case involving the dispute is being moved to upper management.
That being said, Ms. has been calling the company multiple times to get the windshield replaced when it is not here yet. We understand the inconvenience but the impatience is causing an unnecessary amount of confusion here at Wells Auto Group. We've ordered numerous windshields because of her constant harassment to the company. The impatience won't expedite the installment of said windshield. Instead of calling many members of Wells Auto Group staff, she should be cordial with the salesman in question, Frank Rao. We are on her side, trying to get the windshield in as soon as we possibly can. If she wants to follow up on her order herself, she can call any Jaguar/Land Rover dealership to track her order instead of blaming Wells Auto Group for the troubles. She will discover that it is in fact a special order and not shipped out as of yet.
The harassment does not stop at the phone calls, it continues in the form of negative reviews with Facebook and Revdex.com, as well as having her friends and associates to add upon the reviews and overall mood.
I'd like to remind Ms. that this agreement is only a word of mouth. Nothing is written and signed upon, meaning we are not obligated to replace anything. If the harassment and negative atmosphere continue, we can drop the replacement at any time, but we are a company that honors our word and strives for customer satisfaction. We STILL are willing to help out as much as we can.
Thank you for your time. I am awaiting your response and I'm hoping to hear back from you soon.
Best regards,
Khalid ***
Wells Auto Group
1421 Westway Circle,
Carrollton, TX XXXXX
Office: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
Cell: XXX-XXX-XXXX
I purchased a BMW X5 August 2017 and from day one we have had a issue as soon as we pulled it in the drive way we smelled oil burning and leaking.
Frank told us were to take the car to be repair they had the car a week and still couldn't figure out how to repair it. Called Frank again who said the dealership he sent us to they no longer use because they were not fixing the customer cars. The next place he sent us to was Pep Boys and they have had the car a week and now is telling us they need to send it out to another store because they can't fix it. Call Frank again to explain to him we have not been able to drive the car because of the bad oil leak & more. He goes to say there is nothing he can do about it and to talk to his manager. We traded in our nice Benz C250 miles 36,000 in excellent conditions which sold the same week. They sold us a lemon car and they knew about it. They should not be selling cars because they are very dishonest to the customers..
Full repair at most cost to the consumer..
Hello we went into dealership Saturday and spoke with the manager Kato who was unaware of the problem. Kato agreed to make the necessary repairs and even provided us a loaner vehicle. We jumped the gun on filing complaint as dealership has gone above and beyond to resolve issue. We apologize for incovience it may have caused dealership.
Placed a hard inquiry on my credit profile without my consent or knowledge
After contacting this institution on several occassions asking them to rescind the hard inquiry placed on my credit profile or to send any proof with my identification or signature they refused and refused to rescind the hard inquiry which is a violation of the FCRA.I sent letters to this institution informing them that I have my own bank (Capitol one) and credit union (***) and that I would never need any finacial assistance or apply for any finacial assistance from their institution.
that this institution contact the Credit Reporting Agencies and rescind this inquiry immediately or pay me maximum allowed ($1000.00) for violating the FCRA.If im not provided proof i consented to this inquiry via FCRA sec 609 and 605 as well as accuracy of this inquiry via FCRA sec 623 I have been provided with the contact information to the Texas Attorney General ( Ken Paxton ) and the Louisiana Attorney General ( Jeff Landry ) to start the legal process for the FCRA violations.
COMPANY ANSWER TO Revdex.com COMPLAINT
Business name: ***
Business ID#: ***
Complaint ID#: ***
Consumer: Nathan W
Case opened: 2017-09-21
To whom it may concern at the Revdex.com,
This is the Company Answer regarding the complaint filed to the Revdex.com by Mr. Nathan W. I'd like to clear up the situation that we are finding ourselves in.
In respects to both the Revdex.com and Mr. W,
I'd like to inform you that Mr. W, with intent, applied for credit on our website;
***
and upon completion had a chance to review his information as well as submit with consent and was fully disclosed to his credit being pulled. Once an individual has submitted the application, *** obtains the authorization to have his credit to be assessed and evaluated. Everything about the process or what may occur with his credit was revealed on the credit application.
The page says, and I quote,
"...I am applying for individual credit in my own name and relying on my own income or assets and not the income or assets of another person as the basis for repayment of the credit requested."
As well as,
"...By clicking the "Submit" button:
I authorize dealer and any finance company, bank or other financial institution to which the dealer submits my application ("you") to investigate my credit and employment history, verify my income, obtain credit reports, and release information about your credit experience with me as the law permits.
I further authorize you to forward my application and all related information to other creditors for evaluation as a method of effectuating my request for credit.
If an account is created, I authorize you to obtain credit reports for the purpose of reviewing or taking collection action on the account, or for other legitimate purposes associated with the account...
I certify that I have read and agree to the terms of this application and that the information in it is complete and true."
And finally,
"... By clicking this box, I agree that this credit application is an electronic credit application submitted using electronic means and such means signifies my intent to submit this credit application to WELLS AUTO GROUP to the same extent as if I had executed the credit application using my written signature."
So, with this being common knowledge, to both Mr. W and Wells Auto Group, it is safe to say that he was completely aware that the credit was going to be pulled. Following this document, I am attaching two image files to confirm that this page was presented to him. It was four entire pages prompting personal information about Mr. W as well as the 'Consent and Disclosure' page. It was ultimately HIS choice.
I'd like to mention that the process of credit appraisal was legally executed. The unfortunate negative impact or hard inquiry is something not related Wells Auto Group. It has absolutely nothing to do with us.
However, with that being said, we as a company would still like to help with the situation as much as we possibly can. We are currently working with Mr. W for a positive solution. We are all about customer satisfaction here at Wells Auto Group so we aim to get this resolved as quickly as possible.
Thank you for your time. I am awaiting your response and I'm hoping to hear back from you soon.
Best regards,
Khalid G
Wells Auto Group
(The consumer indicated he/she DID NOT accept the response from the business.)
I simply do not accept this response because its completely false ! I did not apply for nothing at this institution in electronically nor physically.I have no clue why this institution will not send me any proof with my signature or the online application that they are saying I applied for.Thos is a compldte violation of the Fair Credit Reporting Act. All I was asking was for them to remove the inquiry . I have been informed by a local Attorney that I should go through all the proper procedures before contacting the Attorney General(Ken Paxton).I have did as reccommended and I will now persue the amount of $1000.00 and Attorney fees which is allowable for the violation of 15.U.S.C sec1681(FCRA)for not promoting fairness,accuracy and failing to provide any proof I consented to this unfortunate event.
A spare key was promised in writing at the time of vehicle sale. One month later, the dealer still has not delivered.
I purchased a Ford Fusion mid-July. The sales representative Frank promised me a spare key in writing.
After weeks of trying to call to set up an appointment, I finally got an appointment on Friday, August 18.
On August 18, I showed up at the dealer only to find out that the locksmith had cancelled the appointment. Frank should have called and informed me of the cancellation before I drove there.
It has been over a month since the vehicle sale, and the promised key has not been provided. The dealer needs to deliver on what was promised. I will not take more time out of my busy schedule to come back to the dealer when the locksmith has already cancelled once. I will accept the following two options for resolution: 1. The dealer can reimburse me the cost to get a key at a local Ford dealer ($300) 2. The dealer can guarantee that if we set up another appointment, the locksmith will be there. If the locksmith cancels again, then the dealer will pay for the key from a local Ford dealer plus $100 for my inconvenience (total of $400)
The dealer reached out to me and resolved the issue. No further action is needed
I purchased a vehicle from Wells Auto Group, salesman, *** who had the vehicle delivered to me in Baton Rouge, La. The vehicle arrived damaged and missing floor mats and owners manual. The damage to the vehicle when received was a broken fog lamp on left front and torn convertible top across the rear above the rear glass. I brought the problem to the attention of *** West who apologized and promised to take care the damages. He asked that I take the vehicle to a shop that handles convertible repairs. I took it to 2 places and called 2 others. I forwarded the information to *** who advised me he will handle it and discuss with owners. It has been over a month so when I called *** he said to contact the owners *** and *** I emailed the owners and phoned them both and to date have not even received a response. The vehicle has been parked in my garage since the receiving delivery of the vehicle except for driving it to the convertible repair facilities as instructed by ***
Product_Or_Service: NA
Order_Number: NA
Account_Number: NA
Repair I want the vehicle properly repaired or a complete and full refund.
Document Attached
I purchased a Camry as a first car for my son today. I really did my research up front. I think I have looked at cars for maybe 3 months. I came across what looked like a pretty great car here at Wells Auto Group. Most dealers are pushy as heck and hound you if you even sniff a car. I did't get that vibe at all which I appreciate. I found the Camry to be of reasonable age, mileage, and price. The Carfax was exceptional in that it showed that the car had all recommended maintenance performed at the dealer over the years. They were cool about letting me send my own mechanic to check out the car. My mechanic found a component in the front suspension needed to be replaced but other than some minor cosmetic problems was in good shape. At the end of the day I got what should prove to be a great vehicle for my son at a very fair price and I did not have to deal with pushy sales tactics. I have been to some dealers that I would never step foot in again. Finding a used car can be exhausting. Thankfully, my transaction with Wells Auto Group was nothing like those other dealers. Greg and Frank were both easy to work with. I'm pleased with the end result and I would buy from them again.