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Wells Fargo Alarm Services Reviews (12)

Dear Ms***, I am very sorry that we were not able to respond and settle your claim within a reasonable time frame [redacted] and were planning on meeting this afternoon and we will be having the meeting in just a few minutes and hopefully we will be able to settle this for youI am sorry about the delay and I dont know if [redacted] shared this with you but she has been dealing with a family health matter to someone very close to her for the past several weeks and has spent limited time in the officeNo excuses but it has certainly delayed our normally very responsive customer service department She will get back to you by tomorrow and thank you for your patience till now Regards, [redacted] General Manager Isaac's Moving and Storage [redacted] [redacted]

Revdex.com: I have reviewed the response submitted by the business and have talked to [redacted] on the phoneThey apologized that our move didn't go as planned/promised and will give a c.ft nother discount on the volume over Regards, [redacted]

Complaint: ***
We are rejecting this response because:1- NYS Sales tax was not mentioned in the complaint & was required to be returned to purchasers per NYS law.2- Key & wipers - A partial reimbursement check was received for the Key & the wipers We paid Audi of Tacoma for the Key ($533.55) & wipers ($67.50) --- PLUS TAX OF $60.11, TOTALING $661.16. Check received was for $Short the sales tax paid of $ Possibly the lack of Sales tax in Oregon, explains this oversight, a copy of the receipt from the Audi dealership is attached with the sales tax that we paid WA state sales tax is 10% and currently still outstanding. 3- Trip permit - NYS DMV has been wonderful & was nice enough to rush our tags and we now have themThe statement that John did NOT say he would extend the temporary tag is complete FALSE! They were informed of the timeframe for NYS turn around time as well as the need for a longer permit Not until I called to inquire about an extension, was I told that it was Oregon state law to only allow for daysAt NO time did I provide an address to send the paperwork until I called numerous time to NYS each day after almost the first week passed, asking for the status of my tags, to which they responded we haven't received anything related to that VIN #At that point I conferenced in Rhonda & the NYS DMV & she was given a direct location to send documents to expedite the process.
Sincerely,
*** & *** ***

Mrand Ms*** were provided an estimate of cubic feet based on a specific inventory taken by the in home estimatorWhen the job actually happened the inventory or the list of the things that we were told to move to Israel was considerably more, in fact almost 25% moreWhen the job was
returned to the Isaacs warehouse it received its final measurements and it was given a final measurement of cubic feetDue to the fact that the container was being loaded exactly at that same time, the job was loaded and the container was released for the portWhen the ***s were notified of the final charges, approximately $more than the estimate, they were disappointedSo, as a customer service, Isaacs international department reimbursed the customer for 50% of the additional chargesIt was explained to the ***s that if they had been allowed to come down to the warehouse and remove some of the items that accounted for this additional cubic feet, that alone would have accrued a charge of about $So by sending the shipement with the additional cubic feet and charging only 50% of the charge, the resolution was acutally the best one possible for the customerHowever the customer refused to accept of think about this fact and this is unfortunateIsaacs is completely available to speak once again with the customer in the interests of customer service and to show the extent of our good will

The client purchased a Audi from Ron Tonkin Gran Turismo (RTGT) on Aprill, Please see acopy of the Purchase Agreement- Addendum The client stated in their letter that they asked for thewindshield wipers to be replacedSince the vehicle was purchased on a Sunday, our parts
departmentwas not open so we were unable to obtain those parts on that dayThe client indicated that they hadthe windshield wipers replaced at *** Audi and they have provided us with a copy of the repair orderfor the cost of the wipersWe have mailed a check to reimburse the client for this expensePlease seethe attached copy of this check- Addendum 2.Pre-owned vehicles often do not come with an owner's manual and both keysMany newer Audimodels have the owner's manual built in to the hard drive which is accessible via the vehicle's MultiMedia Interface (MMI) systemIn addition to this, we have provided the client with a flash drive thatincludes the owner's manual information for their carOwner's manuals are also available onlineAfterall of the paperwork was signed, the client requested a second keyWe explained to the client that weonly had one key and we would not be able to provide a second key due to the deeply discounted pricethat we gave them on the AudiThe client stated that they were interested in buying a second car fromus and we told the client that if they were to purchase a second vehicle from us at the advertised price,then we would have some room to be able to provide a second key to the AudiAt that time, Mrs***stated that she did not want the car without a second keyWe told her that was her decision to take thecar with one key or not to take itThe client subsequently drove away in the car and the delivery wascompletedAs a sign of goodwill, we have mailed a check to the client to reimburse them for theexpense of the new keyPlease see the attached copy of this check- Addendum 2.Oregon DMV only allows dealers to issue one 21-day trip permit to a clientIf a second permit isneeded, then the client would need to obtain it from their state's DMV office directlyAt no time did wetell the client that we would be able to issue an extension of the Oregon trip permit nor did Ms.J*** tell the client, "Jonathan was lying to make a car sale." However, Jonathan did tell Mrs***that if it was getting close to the time for her trip permit to expire and if she had not received her licenseplates, she should call Jonathan and he would check with his title clerk to track the status of her titlework.Prior to sending the client's title work to New York DMV for processing, the loan documents needed tobe submitted to the lender and fundedOn April 6, 2018, Mrs*** conferenced in Rhonda J***with the New York Department of Motor Vehicles to share with her a different DMV location than wasoriginally indicatedThe loan contract was funded by the lender on April 9, The client's title workwas sent to the DMV Office in Brewster, New York on April 12, as per Mrs***'s requestUPStracking records indicate the title work was received by New York DMV on April 13, Included withthe title work was a letter to the New York DMV letting them know to contact Rhonda J***, theBusiness Manager at RTGT if they had any questions regarding the documents that were submittedAfollphone call was made to the New York DMV office to ensure that they received the title workand the DMV agent told us that they received our UPS package and the customer had taken care ofeverythingWe were never notified by the client nor by the New York DMV that the proper paperworkwas not filed with the DMVThe customer's complaint letter was the first time that we were informedof a concernIf we would have been made aware of an issue with the DMV paperwork, we would havetaken steps to resolve the matter in a timely manner.The client has requested that we refund the title and registration feeWe are legally allowed to chargethis fee in order to cover the cost of preparing the paperwork and submitting the title documents to theDMVHowever, we have mailed a check to the client to reimburse them for the New York registrationfees that they paid directly to New York DMV and for the New York sales tax that they will pay on thevehicle once they return to New YorkPlease see the attached copy of this check - Addendum 3.The client stated that we did not complete the service on the vehicleWe did complete a used vehicleinspection, performed a lube, oil and filter change, replaced the air filters, and replaced the front brakepadsPlease see a copy of this repair order- Addendum 4.The client has requested that we cover the cost of a rental carWe are not responsible for any rental carcharges that the client may have incurred.The client has requested that we cancel and provide a full refund of the service contract that waspurchasedThe client's complaint letter was the first time that we were made aware of their desire tocancel the service policyAs a result, we have obtained a signed authorization from Mrs*** in orderprocess the cancellationWe have notified the client that it will take approximately days for a refundcheck to be issued and mailed to their lien holder, *** ** ***As per our dealer agreement, weare required to send all service contract refunds to the lien holder if the loan is still open and this wasverified by a representative at *** ** ***Please see the attached cancellation/reimbursementform that is currently being processed- Addendum 5.I hope that this information helps to provide more detail regarding Mrand Mrs***'s purchase of theirAudi from our dealershipIf you have any questions, please feel free to contact me.Sincerely,Martin P***General Sales ManagerRon Tonkin Gran Turismo

Revdex.com:
We received the final payment for the monies owed house for the reimbursement for the Audi key & wipers Unfortunately it is so sad that it had to come to a complaint with the Revdex.com, the Attorney General & additional governing bodies to obtain a resolution to items promised.Our time & inconvenience was never even acknowledged, going forward we will never do business with Ron Tonkin Gran Turismo All we wanted was what was promised to us but it took months and a complaint to the Revdex.com to obtain a response Second vehicle we were going to purchase the same day was purchased from a dealer in FL This one has already been delivered to as well as plates & registration completed and in hand!Thank you Revdex.com for your professionalism & response.Always DO WHAT YOU SAY & SAY WHAT YOU DO Your character is most important
Sincerely,
*** & *** ***

In response to the follow up Revdex.com complaint filed by [redacted] & [redacted], we would like to provide the followingresponse.The client has indicated that New York sales tax was not mentioned in the first complaint but was required to bereturned to the purchaser per NYS law. Mrs. [redacted] brought to our attention that due to the fact that Mr. [redacted] is inthe military, they are not required to pay sa les tax on their vehicle until they return to New York. A check wasissued to Mr. & Mrs. [redacted] on May 2, 2018 to refund the NY sales tax with the understanding that they will pay thesales tax when they return to New York. See Attachment A.The client has indicated that they have been reimbursed for the cost of the key and the wipers however, theWashington sales tax in the amount of $60.11 was not included. A separate check in the amount of $60.11 hasbeen issued to Mr. & Mrs. [redacted] for this expense. The check is being sent overnight and delivery is expected onMonday, May 21, 2018. See Attachment B.The client has stated that they were provided false information regarding extending the Oregon trip permit. As anOregon licensed dealer, we are aware of the rules pertaining to issuing Oregon trip permits and we are onlyallowed to issue one 21-day t rip permit. We provided the title documents to the New York DMV office asrequested by Mrs. [redacted] and the tags have since been received by the client. Mr. & Mrs. [redacted] filed a complaint withthe Oregon DMV which resulted in a review of the title documents by a representative of the Oregon Departmentof Transportation. The results of this review indicated that there were no violations or errors with the completion,fulfillment or processing of the DMV documents. See Attachment C.If you have any questions, please feel free to contact me.Sincerely,Martin P[redacted]General Sales ManagerRon Tonkin Gran Turismo

Revdex.com:
I have reviewed the response submitted by the business and have talked to [redacted] on the phone. They apologized that our move didn't go as planned/promised and will give a c.ft.
nother discount on the volume over 400
Regards,
[redacted]

We have offered the customer the disputed amount along with an additional amount of $200.00 along with our apologies.

It's true that we used a second moving company to move our belongings from storage to our house but if Isaac's had taped the hardware  pieces to the furniture it's extremely implausible that they would have separately fallen off each of the three pieces that cannot be assembled. We can’t even live in our new house because we don’t have beds or a crib for our five month old.I am not sure what they meant that they’re trying to resolve the issue. Our take-away from them was that because we used a second moving company it was obviously the fault of the second movers and therefore Isaac’s wouldn’t help us. It’s always possible that all of the pieces fell off during the second move, but as noted above very unlikely.Regards,
[redacted]

We moved this particular customer with packing her on 7/29 and loaded her on 7/30. We delivered the shipment to a self storage unit in [redacted]. We were not requested to reassemble any of the pieces that we had disassembled at the pickup for obvious reasons, it was a self storage unit. When the...

customer decided to move the things out of the storage unit they hired a "different moving company" to do this move. According to the customer the other moving company was unable to locate the hardward for the disassembled pieces. The Isaacs crew recalled taping the hardware to underside of each piece (standard procedure) on every occasion. I am not sure where the hardward was lost but it may have been lost during the course of the move out of storage BUT we are working with the customer and will try to offer a reasonable resolution to her as a valued customer.

Dear Ms. [redacted], I am very sorry that we were not able to respond and settle your claim within a reasonable time frame. [redacted] and were planning on meeting this afternoon and we will be having the meeting in just a few minutes and hopefully we will be able to settle this for you. I am sorry about...

the delay and I dont know if [redacted] shared this with you but she has been dealing with a family health matter to someone very close to her for the past several weeks and has spent limited time in the office. No excuses but it has certainly delayed our normally very responsive customer service department.  She will get back to you by tomorrow and thank you for your patience till now.  Regards,  [redacted]General Manager Isaac's Moving and Storage [redacted] 
[redacted]

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Address: 333 S IL Route 83, Elmhurst, Illinois, United States, 60126

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