Wells Fargo Financial

Initial Business Response / [redacted] (1000, 17, 2016/03/22) */ Contact Name and Title: [redacted] - Owner Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @yahoo.com Mr [redacted] has agreed per our contract that he was to stay current with his maintenance fees for his timeshare until the transfer was completeMr [redacted] has not done this, therefore is holding up the processWe can help him with getting him out from under his property but we need his helpMr [redacted] please pay your maintenance fees Thanks so much! [redacted] Initial Consumer Rebuttal / [redacted] (3000, 19, 2016/03/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because the property was signed over in April and the maintenance fees were up to date at that timeIf they had assumed the property as agreed upon there would be no late fees in our name Sumday wants to refund us $and return the title We paid $4,all total $is not acceptable Final Consumer Response / [redacted] (3000, 22, 2016/04/05) */ In response to your letter let me say I am disappointed in the handling of this transaction form the beginning After the initial paper agreement, April 19, 2015, nothing was done wit this account In August of you requested a payment of $to pay a transfer fee We issued that check to you August 16, You deposited that check in your account in OakStar Bank on October 9, I heard nothing form you until I called your phone number on the initial transfer paper work At which time I was told Sumday Vacations was no longer in business After calling several of the phone numbers on that paper work I was able to get an existing number for yo Had this transfer been handled immediately the maintenance fees would have been up to date, but as the transfer was not completed the maintenance fees became due It was at that point I began wondering what was going on In return you sent me a letter telling me I had two options regarding the ownership of this property The only way that can be done is if my $4,is refunded The transfer fees and the $4,of mortgage relief cost we paid to United Transfers LLC On these Liquidation Papers second page it sates "we understand that United Transfers LLC guarantees that the abovresort contract will be canceled or any funds paid to United Transfers will be refunded not to exceed the original amount paid to United Transfers,LLC." Your agent [redacted] signed this paper as did my husband I chose to discontinue my business with United Transfer, LLC now known as Sumday Vacations I expect full refund of monies and paper work given to Untied Transfers (Sumday Vactions) Sincerely, [redacted] E [redacted] Final Business Response / [redacted] (4000, 24, 2016/04/05) */ Mr [redacted] , You have not followed the steps correctly to transfer your timeshare out of your nameYou were supposed to pay Sumday Vacations for the transfer feeYour contract that you signed states that you MUST remain current with your maintenance fees until the transfer is completeWe can still transfer your timeshareYou have chosen not to follow the procedure to allow us to do soAll you need to do is pay your maintenance fees and we can proceed Thank you [redacted]

Initial Business Response / [redacted] (1000, 9, 2015/11/06) */ Contact Name and Title: [redacted] - CEO Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @outlook.com [redacted] and ***, We apologize for your concernWe have a note on file for your account that stated that you were going to use your timeshare this year and that you wanted us to wait until after your vacation was usedIt is a timely matter once we get going but typically see results within months of starting the processWe have sent out an email to all of our customers about our new contact number and new locationI am personally handling all cases and you are welcome to shoot me an emailWe will see to it that you are taken care of Thanks so much! [redacted] Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) If they sent an email out, we would have been contacted I would like a refund of our fees Final Business Response / [redacted] (4000, 15, 2015/11/30) */ Mrand Mrs [redacted] , I have given you our new address and contact informationPlease send a copy of your contract to PO Box [redacted] Missouri XXXXX, or you may scan it and email it to my direct email which is [redacted] @yahoo.comWe are looking to resolve your issue Thanks so much! [redacted] Final Consumer Response / [redacted] (4200, 17, 2015/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I tried to contact the new email address I received a delivery failure notice I have sent the requested copies and refund request to the new personal email I will follow up when I receive a response Thank you

Revdex.com:
At this time, my complaint, ID regarding Platinum Imports has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***

Initial Business Response /* (1000, 17, 2016/03/22) */
Contact Name and Title: *** *** - Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
Mr*** has agreed per our contract that he was to stay current with his maintenance fees for his timeshare until the transfer
was completeMr*** has not done this, therefore is holding up the processWe can help him with getting him out from under his property but we need his helpMr*** please pay your maintenance fees
Thanks so much!
*** ***
Initial Consumer Rebuttal /* (3000, 19, 2016/03/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because the property was signed over in April and the maintenance fees were up to date at that timeIf they had assumed the property as agreed upon there would be no late fees in our name Sumday wants to refund us $and return the title We paid $4,all total $is not acceptable
Final Consumer Response /* (3000, 22, 2016/04/05) */
In response to your letter let me say I am disappointed in the handling of this transaction form the beginning After the initial paper agreement, April 19, 2015, nothing was done wit this account In August of you requested a payment of $to pay a transfer fee We issued that check to you August 16, You deposited that check in your account in OakStar Bank on October 9, I heard nothing form you until I called your phone number on the initial transfer paper work At which time I was told Sumday Vacations was no longer in business After calling several of the phone numbers on that paper work I was able to get an existing number for yo Had this transfer been handled immediately the maintenance fees would have been up to date, but as the transfer was not completed the maintenance fees became due It was at that point I began wondering what was going on
In return you sent me a letter telling me I had two options regarding the ownership of this property The only way that can be done is if my $4,is refunded The transfer fees and the $4,of mortgage relief cost we paid to United Transfers LLC On these Liquidation Papers second page it sates "we understand that United Transfers LLC guarantees that the abovresort contract will be canceled or any funds paid to United Transfers will be refunded not to exceed the original amount paid to United Transfers,LLC." Your agent *** *** signed this paper as did my husband
I chose to discontinue my business with United Transfer, LLC now known as Sumday Vacations I expect full refund of monies and paper work given to Untied Transfers (Sumday Vactions)
Sincerely,
*** E ***
Final Business Response /* (4000, 24, 2016/04/05) */
Mr***,
You have not followed the steps correctly to transfer your timeshare out of your nameYou were supposed to pay Sumday Vacations for the transfer feeYour contract that you signed states that you MUST remain current with your maintenance fees until the transfer is completeWe can still transfer your timeshareYou have chosen not to follow the procedure to allow us to do soAll you need to do is pay your maintenance fees and we can proceed
Thank you
*** ***

Initial Business Response /* (1000, 9, 2015/11/06) */
Contact Name and Title: *** *** - CEO
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@outlook.com
*** and ***,
We apologize for your concernWe have a note on file for your account that stated that you were
going to use your timeshare this year and that you wanted us to wait until after your vacation was usedIt is a timely matter once we get going but typically see results within months of starting the processWe have sent out an email to all of our customers about our new contact number and new locationI am personally handling all cases and you are welcome to shoot me an emailWe will see to it that you are taken care of
Thanks so much!
*** ***
Initial Consumer Rebuttal /* (3000, 11, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If they sent an email out, we would have been contacted I would like a refund of our fees
Final Business Response /* (4000, 15, 2015/11/30) */
Mrand Mrs***,
I have given you our new address and contact informationPlease send a copy of your contract to PO Box *** *** Missouri XXXXX, or you may scan it and email it to my direct email which is ***@yahoo.comWe are looking to resolve your issue
Thanks so much!
*** ***
Final Consumer Response /* (4200, 17, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I tried to contact the new email address I received a delivery failure notice I have sent the requested copies and refund request to the new personal email I will follow up when I receive a response Thank you