Wells Moody Motel

When the customer had made the reservation she was made aware of the cancellation policy then; when she called to cancel, the front desk staff informed her of the cancellation policy againWhen asked about being refunded if the room was re-rented, the staff informed the customer that she would have to speak to the owner about this because she had no knowledge in regards to this information, and had not heard of this being done beforeWhen the customer called back the next day to speak to the owner, the owner informed her of the cancellation policy a third time, and had chosen not to call her back the night before, because he knew she was aware of the cancellation policy and there was nothing he could do to help her at this pointThe customer then got irate with the owner and left him with no choice, but to hang the phone up to avoid further confrontationAlso, the rate for the evening was not $150, but $with Maine sales tax; she was billed $This is why we have the cancellation policy that we do in placeAt the time of the reservation, this policy was made clear when we billed her credit card

When the customer had made the reservation she was made aware of the cancellation policy then; when she called to cancel, the front desk staff informed her of the cancellation policy again. When asked about being refunded if the room was re-rented, the staff informed the customer that she would...

have to speak to the owner about this because she had no knowledge in regards to this information, and had not heard of this being done before. When the customer called back the next day to speak to the owner, the owner informed her of the cancellation policy a third time, and had chosen not to call her back the night before, because he knew she was aware of the cancellation policy and there was nothing he could do to help her at this point. The customer then got irate with the owner and left him with no choice, but to hang the phone up to avoid further confrontation. Also, the rate for the evening was not $150, but $129 with Maine sales tax; she was billed $140.61. This is why we have the cancellation policy that we do in place. At the time of the reservation, this policy was made clear when we billed her credit card.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]